Had a great experience looking for sectional…read more Our sales professional​ Nick highly recommend Nick for his vast knowledge of the different Manufactures. And No pressure sale Was a great experience. Nick let us Walk around and just try to see if something we liked when we found our excellent sectional for us.Nick and demonstrated the unique Functions we loved it.still being the first stop I wanted to see 3 other stores to be sure. Nick was gracious and gave us his card with his personal cell phone number. We looked around and had some horrific Furniture shopping. 3 places would not help us at all 1 very pushy and kept trying to up sell us. When we got home I called Nick and Said we wanted the section​al But let him know we were going sleep on it Would be there on Friday. He thanked us for choosing Bobs I said thank you for a great experience. I was a very successful in my professional sales and management career so I knew how to treat and give excellent service always trying to make my customers have the best Experience when shopping with me. Nick was outstanding I always notice my Experience when I shop other professionals. Nick passed with flying colors. So if you stop at Bob's Furniture ask for Nick and receive a great experience. Great Prices and great service.

Just went there for the first time this last weekend. The service was great and they had a very…read moregood selection. The person that sold us the couch was great and very knowledgeable. The manager you was pushing warranties and extras was pushing a little to hard. The delivery people were good but they had to take a door off to get the couch in and didn't put it back correctly and I had to adjust the door when I came home. All in all I would buy here than any of the other furniture places around.

Tanya was amazing, helpful, patient and knowledgeable! We would highly recommend!!!!! Thank you…read moreTanya!!! Andy Vera

I just purchased a mattress and a mattress cover from mattress firm and I received the best…read morecustomer service from everyone here! Tonya is great! She's very knowledgeable about all of the different mattresses she has in stock and other products as well. I'm currently living on the West Coast and I explained to her that I'll be here in Ohio part time with family and she even has extended her services to me there in California! If you can't make up your mind or just want more info about different types of mattresses etc. make sure to ask for Tonya she can help!

Our experience with Sleep Outfitters started out OK. We purchased a mattress and had it delivered…read moreby a careful crew. I immediately informed them that we had recently painted and to please keep it off the ceiling as you take things up and down the stairs. They were courteous and abided by my wishes. However, we later realized the new adjustable frame was damaged and a replacement was ordered. When the crew arrived with the new frame, I once again asked them to keep it off the ceiling. The delivery guy ignored what I had just told him and rubbed the ceiling with the frames going up and down the stairs (picking it up, even though he simply needed to ride the carpeted stairs.). I confronted him with his ignorance and received indifference in return. The store apologized, and never followed up. Needless to say, they've lost our business with their disrespectful "service."

Best customer service around. The knowledge of salesman and pricing options that are affordable…read moremake for an EXCELLENT shopping experience .

Love this place -- locally produced, high quality mattresses and accessories. You really can't go…read morewrong -- these mattresses are a very good value.

I wish I never purchased a matress from this company. Its the most uncomfortable matress. We…read moreconstantly flip it and it's still uncomfortable. I either sink to the middle or feel like Im rolling off the edge or a sink hole where you are sleeping. I'm a small person so weight isn't causing it to break down like this. My hip hurts often and now my back is beginning to hurt. Also often my neck and shoulders as well. Which I bought multiple specialty pillows to try to help and not much different. Maybe being 45 my body is changing and aches and pains are starting but I rarely wake up feeling restful. I would advise people to do more research and compare with other brands. Within 3 to 4 years of owning this matress it shouldn't be this miserable. I should have listened to others that also unhappy with their Original Mattress. Lesson learned.

Lower prices we are not rich. Good selection but who could afford it. You can't service customers…read moreif they can't afford your product.

Fantastic local place. Great people. Great service. Easy to work with. I love Furniture Depot.read more

I purchased a bedroom set, over 15 years ago. I love it. Still looks great, Made very well, But…read moretoday my night stand drawer broke. So I am going back to American Freight

I was told about American Freight by my repair man that could not repair my Kenmore fridge…read more Jorge, who greeted me, made buying a refridgerator I did not want to have to relave fun, pleasant and easy. I found the perfect one and he got me all set up for delivery the next day. The ydelivered as promise, but my new refrigerator was too wide and woudl not fit, ugh. The store was so helpful. I got on the phine right away with Jose. He never gave up, he searched and serached and to my wonder, he found the EXACT same refrigerator in thesmallr size I needed. Not only did h find it at anoter store, he worked with the other store to get this one delviered on thesame day. The new delivery arrived, the 2 men removed the old fridge and hooked up my new one. Best customer service i have experienced in quite a while. They went over and beyond. Thank you Jose and Jorge.

I don't live anywhere close to this location, but I am all about getting a good deal especially…read morewhen it comes to furniture. Most local furniture stores claim to have the lowest prices in their area, but if you search the internet for the exact same piece you are going to find it cheaper. That was the case regarding the piece I drove 3 1/2 hours one way to pick up a dining room server table. I was greeted by someone as soon as I walked in the door, just like all furniture stores. I explained exactly what I wanted, he walked me through this huge store and showed me the piece, I checked it out and did the paperwork and then drove a few miles away to the warehouse where I picked up my item. They loaded it my SUV and we drove back home. I did ask them to open the box so I could inspect it before they loaded it, it was fine.

The service in the main store was fine. Nothing exceptional, but acceptable. I returned later to…read morepurchase a dining set I had seen during my initial visit. Before doing so, I decided to stop by the clearance store to look for a bedroom and living room set as well. When I walked into the clearance store, there was one employee sitting at a desk and another behind the counter. Neither acknowledged me or welcomed me into the store. I browsed the entire first floor, walked past both employees multiple times, went through the back of the store, and even downstairs to the basement -- still without a single word being spoken to me. At one point, one of the employees walked directly past me in the basement and still never asked if I needed help. On my way out, I walked past the counter again and the woman sitting there said absolutely nothing. No "Did you find what you were looking for?" No "Thank you for stopping in." Nothing. Ironically, I actually found both a living room set and a bedroom set that I wanted to purchase, but after being completely ignored the entire visit, I refused to spend my money there. I left the store feeling confused, neglected, and honestly wondering whether I was invisible -- or simply too dark. I cannot remember the last time I walked out of a business feeling so unwelcome. Furniture stores are not places people casually wander through for entertainment. Most customers are there because they are preparing to make a major purchase. There were only three other couples in the store, and one of those couples was already being helped by the third employee, so it was not a situation where the staff was overwhelmed or too busy to acknowledge customers. I held this in for weeks, but the experience has continued to bother me enough that I felt compelled to share it. No customer should ever leave a business feeling unseen and unwelcome the way I did.