Had a great experience looking for sectional…read more Our sales professional​ Nick highly recommend Nick for his vast knowledge of the different Manufactures. And No pressure sale Was a great experience. Nick let us Walk around and just try to see if something we liked when we found our excellent sectional for us.Nick and demonstrated the unique Functions we loved it.still being the first stop I wanted to see 3 other stores to be sure. Nick was gracious and gave us his card with his personal cell phone number. We looked around and had some horrific Furniture shopping. 3 places would not help us at all 1 very pushy and kept trying to up sell us. When we got home I called Nick and Said we wanted the section​al But let him know we were going sleep on it Would be there on Friday. He thanked us for choosing Bobs I said thank you for a great experience. I was a very successful in my professional sales and management career so I knew how to treat and give excellent service always trying to make my customers have the best Experience when shopping with me. Nick was outstanding I always notice my Experience when I shop other professionals. Nick passed with flying colors. So if you stop at Bob's Furniture ask for Nick and receive a great experience. Great Prices and great service.

Just went there for the first time this last weekend. The service was great and they had a very…read moregood selection. The person that sold us the couch was great and very knowledgeable. The manager you was pushing warranties and extras was pushing a little to hard. The delivery people were good but they had to take a door off to get the couch in and didn't put it back correctly and I had to adjust the door when I came home. All in all I would buy here than any of the other furniture places around.

Tanya was amazing, helpful, patient and knowledgeable! We would highly recommend!!!!! Thank you…read moreTanya!!! Andy Vera

I just purchased a mattress and a mattress cover from mattress firm and I received the best…read morecustomer service from everyone here! Tonya is great! She's very knowledgeable about all of the different mattresses she has in stock and other products as well. I'm currently living on the West Coast and I explained to her that I'll be here in Ohio part time with family and she even has extended her services to me there in California! If you can't make up your mind or just want more info about different types of mattresses etc. make sure to ask for Tonya she can help!

Our experience with Sleep Outfitters started out OK. We purchased a mattress and had it delivered…read moreby a careful crew. I immediately informed them that we had recently painted and to please keep it off the ceiling as you take things up and down the stairs. They were courteous and abided by my wishes. However, we later realized the new adjustable frame was damaged and a replacement was ordered. When the crew arrived with the new frame, I once again asked them to keep it off the ceiling. The delivery guy ignored what I had just told him and rubbed the ceiling with the frames going up and down the stairs (picking it up, even though he simply needed to ride the carpeted stairs.). I confronted him with his ignorance and received indifference in return. The store apologized, and never followed up. Needless to say, they've lost our business with their disrespectful "service."

Best customer service around. The knowledge of salesman and pricing options that are affordable…read moremake for an EXCELLENT shopping experience .

I wish I never purchased a matress from this company. Its the most uncomfortable matress. We…read moreconstantly flip it and it's still uncomfortable. I either sink to the middle or feel like Im rolling off the edge or a sink hole where you are sleeping. I'm a small person so weight isn't causing it to break down like this. My hip hurts often and now my back is beginning to hurt. Also often my neck and shoulders as well. Which I bought multiple specialty pillows to try to help and not much different. Maybe being 45 my body is changing and aches and pains are starting but I rarely wake up feeling restful. I would advise people to do more research and compare with other brands. Within 3 to 4 years of owning this matress it shouldn't be this miserable. I should have listened to others that also unhappy with their Original Mattress. Lesson learned.

Love this place -- locally produced, high quality mattresses and accessories. You really can't go…read morewrong -- these mattresses are a very good value.

Lower prices we are not rich. Good selection but who could afford it. You can't service customers…read moreif they can't afford your product.

Fantastic local place. Great people. Great service. Easy to work with. I love Furniture Depot.read more

I purchased a bedroom set, over 15 years ago. I love it. Still looks great, Made very well, But…read moretoday my night stand drawer broke. So I am going back to American Freight

I was told about American Freight by my repair man that could not repair my Kenmore fridge…read more Jorge, who greeted me, made buying a refridgerator I did not want to have to relave fun, pleasant and easy. I found the perfect one and he got me all set up for delivery the next day. The ydelivered as promise, but my new refrigerator was too wide and woudl not fit, ugh. The store was so helpful. I got on the phine right away with Jose. He never gave up, he searched and serached and to my wonder, he found the EXACT same refrigerator in thesmallr size I needed. Not only did h find it at anoter store, he worked with the other store to get this one delviered on thesame day. The new delivery arrived, the 2 men removed the old fridge and hooked up my new one. Best customer service i have experienced in quite a while. They went over and beyond. Thank you Jose and Jorge.

We spent $3500 on bedroom furniture and mattresses and had a great sales experience with Salesman…read moreDino. Waited about 2 months for delivery which is what we were advised. When the delivery guys came they set up the beds and mattresses. I did not check the assembly closely when they finished as I assumed they were the professionals. But after they left we noticed that on one of the beds the side rails were attached with only one bolt in each corner and the bed was very wobbly. When I looked closer it appeared the problem was that we had the wrong side rails as the hole for the second bolt did not line up with the hole on the headboard or footboard. I called customer service and explained the problem and was told it was impossible for us to have the wrong side rails, and they would send someone out in a week or so. We had guests coming so I used some hose clamps to tighten the thing up. As promised the delivery crew came and had only the four screws and I guess they thought it was a simple matter of installing the missing screws, despite my attempt to fully describe the problem and my offer to send photos. At this point I just wanted the crew to take the bed back, but they said they couldn't do that until I had gone through some sort of return process at the store. Called warranty manager and he said he would have someone come out to drill holes and put through bolts. I wasn't crazy about that solution but was willing to consider it. In the meantime we went back to the store and looked at the display bed and sure enough it was obvious we had the wrong rails. Our salesman intervened and said he would get this resolved. He did, after four days of radio silence, and advised they would have someone come out with either a new bed or at least side rails. About a week later the delivery crew came, one of which was the original delivery guy, and did make the swap. In inspecting the assembly closer this time, I realized he had used a power driver and on at least one of the bolts he had pretty much stripped out the allen head on the bolt, which would have made disassembly someday kind of difficult. Bottom line is the store did make things right, although it took way more contact on my part and trips on their part than it needed. We did receive a voucher for $50 off on a future purchase. Advice for Wayside customers is to make sure you very closely inspect the assembly and the condition of delivered furniture BEFORE the crew leaves. Advice to the warehouse and delivery manager, encourage your crews to be a bit more diligent in how they deliver and advise them to be very careful using power drivers on assembly of furniture. My personal practice is to maybe use a power driver to start a fastener, but always hand-tighten at the end to make sure I don't strip or overdrive.

I have been a Wayside Furniture customer for over 50 years and have purchased furniture from…read moreWayside because I believed they sold quality products and, more importantly, stood behind what they sold. Unfortunately, my recent experience has completely changed my opinion. On 01/16/26, I purchased a $1,100 ORT689/SO recliner with fabric #3155. I was assured by the salesperson that I was purchasing a high-quality, top-of-the-line recliner. I picked it up from the Wayside warehouse on 02/16/26. Less than six months later, the fabric on the footrest began peeling away from the fabric base. The same problem has now started on the right arm of the recliner. I contacted Wayside Customer Service on 08/11/26 at 10:20 AM and left a message. I then had to wait for a return call at their convenience. At 3:49 PM, Sarah contacted me by text and asked for pictures. On 08/12/26 at 9:12 AM, she responded that she could not see the problem in the original photos and requested closer pictures. I sent those at 2:21 PM. Sarah then told me she would contact the factory to get the replacement cost for the footrest. I had to ask why I would need to pay for the repair since the chair is only 6 months old. Also,what was particularly concerning was that the damaged armrest was not addressed. I was also told that the problem was not covered and was considered normal "wear and performance" that happens over time. Let that sink in: a $1,100 recliner, less than six months old, with fabric peeling away from the footrest and arm, is apparently considered normal wear. I was given the name of a Manager and the warehouse address and made another attempt to get this resolved. On 08/14/26, after leaving several additional messages throughout the day, I finally received a call at 3:26 PM from Sean, the Manager. Sean was aware of the situation with the recliner. Much of our conversation centered around whether the damage was considered "normal wear." At one point, Sean stated that he had no idea how we handle or care for our furniture. I found that statement particularly offensive and insulting, especially given that the recliner was only about six months old and had cost us $1,100. Rather than addressing why the fabric was already peeling and failing, the comment seemed to suggest that the condition of the chair could somehow be attributed to how we treated it. I am in my 70s and just want to relax in my chair! I explained again that this was a relatively new recliner and that the salesperson had assured us we were purchasing a high-quality, top-of-the-line product. After going back and forth over the issue, Sean offered to pay half of the replacement cost of the footrest, as well as the cost of installation. Unfortunately, there was nothing Wayside could or would do about the damage that had already begun on the right armrest. I find this solution unacceptable. I did not purchase a $1,100 recliner expecting the fabric to begin failing within months. I certainly did not expect to have to prove that peeling fabric is actually peeling, leave multiple messages, wait hours for responses, and then be told that the deterioration is simply normal wear or somehow my fault. The most disappointing part is not just the defective furniture--it is how Wayside handled the problem. After more than 50 years of shopping at Wayside, I expected better. I chose Wayside over other furniture retailers because I believed they valued their customers and stood behind their products. Unfortunately, this experience has shown me that the Wayside I trusted for decades is gone. The company I once believed stood behind its products and valued its customers is not the company I see today. Wayside has lost a longtime customer. I will not be purchasing furniture from Wayside again, and after more than 50 years as a customer, that is not a decision I make lightly. I will also be sharing my experience with others so they can make an informed decision before making a furniture purchase from Wayside. For $1,100, I expected a quality recliner--not a chair that starts falling apart within six months and a customer service experience that leaves the customer feeling like the problem is somehow their fault. One star is more than I feel this experience deserves.