Caitlyn helped us pick out the best couch for our new home! She was so supportive and kind with…read morehelping us choose between multiple sectionals in multiple price ranges! P.S. I really want to be her friend! Also, shout out to Julie for entertaining our son so we could actually look at furniture! From the Wells family, Josh, Reilee & Forrest

They always seem to fail. Had issues with SEVERAL pieces of furniture a few years ago. That is a…read morewhole other story. Now on to today. I was all prepared to purchase a recliner. I knew exactly what I wanted. There was a young lady standing by the recliners. I walked over sat in about 3 of them to try them out, she didn't even acknowledge I was there. She was about 10-15 feet away. I finally walked over and showed her the recliner I wanted, said I would like to have it in black (leather). She said it would take about 6-8 weeks to get there and required a 25% non refundable payment. I said ok since I am not in a hurry to get it. Then she told me there would be a $100 up charge to get it in black. This chair was over $1000! And they want another $100 because they don't carry that particular one. That's when I said I don't need it that bad. I left the store, disappointed because I found the chair I wanted but damn, $100 upcharge to get it in black. I drove straight to Slumberland found the chair I wanted for $200 less, NO UPCHARGE to get it in black leather. Still 6-8 weeks to get. After the fiasco we had a few years with a dining set, bedroom set and living room set all fell apart within 6 months of buying it. I'm not sure I will ever go back.

They make an inferior product and their customer service is atrocious . We bought a $3500 couch and…read morewe've had it for less than 6 months and for 2 1/2 of those months the electronic mechanism on at least one part of the couch has been broken. The couch was delivered with a broken selectronic headrest on the chaise. It took the company a week to replace it. Within a month the armless recliner mechanism broke. We bought the warranty Unfortunately they are only able to come out Monday through Friday 8:00 to 4:00. Which is when my husband and I work so they could not fix it. We tried to return it but they told us it was outside the 30 days and wouldn't let us return it . We also asked for a refund for our warranty since we can never use it because we work during normal business hours and we were told we had to contact a different company for that .They agreed to exchange it but brought the wrong piece. So one month later ( having a recliner stuck out open in the middle of our living room) we finally got a working armless recliner. Then 3 months later the armless recliner broke again and we went through the exact same problem and it wasn't replaced for a month because first they tried to send out a service person when we weren't home, then sent out the wrong thing before delivering the right piece. I have spent so much time on the phone and chat with this company and I can honestly say it is one of the worst companies and customer services I have ever experienced in my life. The only good part of the company is the delivery guys who I tried to give credit to but come to find out they are third party and don't even work for Bob's. I will never buy anything from this company and will try to stop anybody I know from buying anything from this company.

(JASON MELTON) I AM Begging you DO NOT BUY FROM HERE…read more I was called a liar and the Manager got Aggressive and disrespectful and ended the convo before it started because he knew he was in the wrong This is the most unprofessional rude and disrespectful store ever they do not meet customers expectations or their own they lie about their policy just so you can buy a couch they told me that my old couch would be took out, and they would bring the new couch and fix it up etc None of this happened. The MANAGER told us this!! And the worker said 3 other clients on the past week said the same thing that they are misinforming customers they ended up leaving the couch and not fixing anything this is not worth it Reviews don't lie or ratings listen and save yourself some time pls. Edit: You will be followed around and basically stalked and almost forced to buy anything the manager followed us and the salesman around everywhere it was very uncomfortable and unpleasant

Beds, you are supposed spend more then 1/3 of life in them, so when you are buying them every say…read more10-20 years you want something that you are not going to be counting sheep in every night! I must be honest I have never bought a bed before! I have been in the same bed since 2005 and it was a hand me down queen from my parents! So when we decided man we maybe need a new bed we have been shopping around! One thing you quickly realized is that Beds are pricey and naturally my wife has "GOOD TASTE" the ones that are like 3,000 just seem a little more comfortable then the 1,000 dollar ones! Now I have been the type of guy who has slept on a lot of floors on tour, both hard wood and cement, so I know I can sleep anywhere but there is something to be said about a comfortable bed! The guy at Mattress Firm seemed to know his stuff, and was totally cool with us asking about a million questions! They also deliver, same day to your home! Which is awesome! We didn't end up buying a bed today but we got a lot info and received great customer service here! When we are ready we will most likely be back!

Amish Haus Beautiful…read moreAmerican made furniture! Walking in is like a wood haven. Upon arriving we were immediately greeted. You come here for quality products and fantastic service. Brought our young kids. Nice staff who give grace to crazy kids. I don't recommend bringing the rug rats. They can easily scratch, damage something, or turn on and off the lamps- annoying the sales associates. So... def not kid friendly. You can immediately tell the quality of the furniture by touching. The durability compares to nothing in any other furniture store. They carry Palettes by Wineburg and are comparable in price to Homemakers. They offer more of a selection and someone who actually enjoys helping in customizing. They also can customize what you like from their floor models. We were able to receive a general quote for customization while we were there. With extra add ons the sales associate was able to email me a better estimate of price. They typically have sales throughout the year. Their best deals are right around Forth of July and Labor Day. Be patient when visiting on a busy day. They don't staff 20 people at a time. They have staff that you can work directly with and repeatedly for a more intimate business exchange. Expect to pay high price for high quality. Definitely recommend if you're looking for heirloom pieces. They keep up with furniture trends but also keep their classic looks to remain classic throughout the years.

Nice selection of Amish furniture and other furniture. Super knowledgeable staff that are very…read morehelpful and not pushy.

Gotta love sales when you need to buy a big purchase like a mattress for a certain brand, size and…read morefirmness from big box stores like "Mattress Firm." Yes, I've read other reviews and have done my own research and went in seeking a knowledgeable sales associate like Quentin (my second purchase) who knew his in store brands, size and firmness. Quentin listen and directed me to brands on my list which allowed me to stay within my budget. The mattress a "Sealy" was the right size and firmness for my guest room. Thank you Quentin for your expertise and saving me $$

Had very pleasant experience choosing new mattress. Delivery was on time and very convenient to…read moresend old mattress along with delivery people. Thank you so much.

Bought thousands dollars in furniture $300 warranty and crap has fallen apart from the start and NO…read moreHELP FROM EITHER Square trade or the NFM. Sad p

I recently wrote a bad review on NFM related to how they handled my broken fridge that does not…read moremake ice and turned me over to their warranty company. This review is to give credit where it is due. NFM turned me over to Square Trade who then turned me over to Iowa Appliance Repair. In the end Iowa Appliance repair did a good job replacing both ice makers and Square Trade did a good job of getting the parts here on time. I have a working fridge again. I would recommend Iowa Appliance Repair if you have a need.