Sales person was fantastic. I bought a couple of pieces. Delivery was spot on. I'm going back to…read moreget an area rug because I was very pleased.

I ordered a chaise lounge in mid October 2025 I was given 5…read moredifferent delivery dates to only be called the night before or day of each delivery date saying it was not coming that day. Due to their conversion of a new computer system this is what caused the delay over and over again. It was in stock but they didn't know that I called the manufacturer and several other phone calls to see what the delay was. Long story short They shouldn't launch a new program prior to adequate training A customer shouldn't have to do all the footwork to find an answer. John the Mgr in Brick promised me the 4th delivery date which never happened. Doug the Mgr in monmouth junction warehouse and Julio in the Suferin ny warehouse were the ones that finally figured out the issue and finally got my piece sent to me. So thank you to the warehouse staff!

don was very helpful for my friend purchasing a mattress. he was very polite and was very…read moreintelligent with what he knows. Great pricing here and amazing deals. Highly recommend, nice people

Neil was our advisor and we went in after losing my dad and we were very sad and emotional and he…read morewas very knowledgeable, helpful, patient and went above and beyond to help up educate us and really make sure we stayed in our budget and got exactly what we need. He was so wonderful that we not only bought a mattress and luxury adjustable base but we bought a new mattress and base for my dads room because we sadly had to get rid of his hospital bed. The experience was so pleasant that we will go back to Neil and refer all our friends and family to him.

Vanessa was wonderful and so helpful. We went in after searching for a kitchen table and found our…read moredream table and even left with 2 mattresses! Prices are wonderful and all the associates are so friendly

Well I guess I should have read the yelp reviews first…read more I bought an adjustable frame from Ashley in Brick. It stopped working after two months. I paid for a warranty and im still covered under the warranty. The Last month I have spent calling the brick location, corporate, the manufacturer of the frame, so on and so forth. I have had horrible customer service. I have been hung up on, not gotten back to, sent to call the same phone number over 3 times. The day I bought the adjustable frame. I spent approximately $4,200 dollars at the store. I bought a mattress, couches, ottoman. I cant even tell you how disgraced I feel by Ashley Furniture as a whole. I have sent a complaint through the BBB and at this point it feels as if nothing is going to actually happen. I have run out of routes to getting this situation rectified For your sake DO NOT spend your hard earned money at ANY Ashley furniture. They are completely inept, sold me trash and keep making me run circles like im in a mouse trap. Horrible experience. I would leave no stars if I could

I would say Big Lots is a cheaper version of Walmart. It seems that most of the items they sell are…read moreoverstock or furniture. I don't mind coming here because it's usually not busy and the products are always changing. I actually bought a queen size Tempurpedic mattress from here three years ago and it's still in perfect condition - no rips, tears, or uneven flat spots. They always have a great selection of holiday decor, which is my favorite part!

Going off of my moms experience with the furniture department here, she absolutely loves it! Zen…read morehas been so amazing with helping us find the best furniture for our new home. Thank you for putting so much effort everytime we go in. We have bought so many pieces from big lots here and will continue to!! Best customer service around.

If you're looking to purchase an inferior quality mattress, Master Mattress is your answer. Not…read moreonly is the mattress of poor quality, but he is also deceitful. Promised to send me a refund, for the mattress and for the 6 weeks of inconvenience. But he did not!! HE HORRIBLE PRODUCT, AND SERVICE, SKIPPED SCHEDULED DELIVERY, AND IS NOT HONORABLE WITH HIS WORD!!

I purchased two mattresses at once then my log mattress was lumpy so I called they came out and…read morewarranty a new one same thing happened and now he's saying it's impressed from our body's the mattress is not even a year old and they will not warranty it saying there is a stain so it voided out warranty! Be very cautious of this please I'm calling better business on him!!

If I could, I would give 0 stars. I bought a whole living room set about a month ago and they asked…read moreme for measurements from the doors to my apartment, I sent that weeks in advance and even spoke with someone yesterday to verify everything. Fast forward to today and the delivery guys were not able to fit it into my apartment. I am livid at how disorganized this company has been with this entire situation, this could have been easily avoided if they would have checked the measurements I sent them weeks ago! I called to ask to speak with a manager and I still am waiting for someone to call me back, so I hope this does not get worse. STAY AWAY FROM THIS FURNITURE STORE!!!

Buyer beware! Merchandise of poor quality, terrible service, and will not honor warrantees…read more My husband and I bought a black reclining sofa with a matching reclining chair. The person at the store helping us really talked it up and the 5 year warrantee. That put us at ease... that if something happens to the furniture, we call and they repair it. Well, like other reviewers are stating, they don't follow through. But first, let me discuss the horrendous delivery. The guys dropped the sofa off the truck and slid it across our snow-covered lawn. They quickly assembled it in our living room and tried to have us sign off that everything was fine and that we accept it. I asked them to wait while I looked it over. One side was broken and I pointed it out. They tried to fix it but couldn't. I wouldn't sign for it. They took it back. Next delivery was weeks later but everything was in working order. I do however want to point out that they slid the large heavy boxes across the carpeting and created a large wrinkle though. Not too long after the purchase date, both of the items needed to be repaired. We called and were immediately told that we were outside of our warrantee. When we said that we were looking at the paperwork and read off the purchase date, they were like, oh, yeah, I see that now. We explained what needed to be repaired and they said it wasn't covered. We said we were looking at the warrantee and it stated that it was covered. She said that they couldn't repair anything because they don't make our furniture anymore. So even though what we needed repaired was covered and we were within the warrantee's allotted coverage time, they couldn't do anything.