Bought a "new" bed and frame from here. Delivery kept getting delayed and then received a call from…read morethe sales rep that the new matress was dirty from the warehouse and would be another week to wait if I wanted it. Took them 2 and a half weeks to deliver the matress. Originally when purchasing the matress they told me 3 days... Wasnt pleased with the whole transaction but I did like Pete and Vito (sales reps). Also since I was dealing with 2 sales reps they were both giving me different prices for the same bed frame.

Today I had the pleasure of purchasing my mattress from The Sleeper's Shoppe in Howell. Not only…read moredid I encounter unsurpassed customer service, an extremely knowledgeable salesman, named Alan, all while beating other store's prices. Truly a wonderful experience. There's something to say about shopping from a family owned business! I would absolutely recommend this place!!

I am so glad I found this store on Route 37 in Toms River. I needed a bed quickly, and Eddie at…read morethe store was super helpful. We ordered a queen-sized mattress bed and had it delivered the same day. It was a wonderful service.

Mr Mattress on 37 in Toms River was excellent. The customer service was wonderful something you…read moredon't see anymore. Right down to the two gentleman that delivered the mattresses. They could not have been any nicer. What a great experience dealing with this store.

We recently purchased a mattress from Donna Johnson at the Mattress Firm in Brick, NJ and the whole…read moreexperience was an absolute pleasure! Donna is super friendly, knowledgeable and patient. With her assistance, we were able to feel very comfortable in making a selection on a rather large purchase. (We were leaning towards Tempurpedic when we walked in; she did not hard sell us) She also made sure we were aware of and able to take advantage of every promotion she could possibly offer. Choosing a bed can be a tough (but important!) decision, and doing it with Donna at the Mattress Firm in Brick was a breeze! We are so excited for our amazing new bed arriving in less than 48 hours and couldn't recommend her more highly! Also, the store was SO MUCH CLEANER than other mattress stores we visited!

I will never buy anything from here again. I was sold a bed…read moreon a box and it was out dated 1 year. I had to return it and purchase a different one. Then weeks later the mattress I ordered was still not in over the holidays I was inconvenienced Very unhappy and reported to corporate Two thumbs down

I stopped in Mattress Firm at the Seaview in Ocean/Neptune NJ. My experience was fantastic. Andre…read morewas knowledgeable about the products patient and not at all pushy! He was outstanding! I appreciate the quote he emailed to me and didn't try to hard sell Me! I got great pricing and great customer service which is quite rare these days! I was peered for a long wait for delivery but received my bed 2 days after I confirmed and paid for my order. The install crew was equally outstanding. They were timely friendly and put shoe covers On which I loved! Set up was fast they took the trash with them as well As explain my controller for my adjustable bed! They also attached my headboard ! Highly recommend this location!

Really disappointed. Bought a king mattress in January, felt great at the store. Sales associate…read morewas lovely. Called a month or so later given discomfort and they said to give it some time. We tried to give it time. We added an extra mattress topper. Nothing worked, bed completely sagged, called to see if there was anything We can do 7 months later and they said it's too late. Very disappointed and now have to spend so much to get a new mattress. Think we were duped.

Customer Service still exists!!…read more We recently purchased a mattress at Mattress Firm in Eatontown, and we are so happy we chose this location!!! Meta's customer service is bar none ...THE BEST. Meta was super helpful throughout our entire process and was more than accommodating when we wanted to make an exchange --this is usually when most sales reps are no longer helpful. Not Meta!!! She was very helpful and patient in helping us find a mattress that fit us best. Even helped me find a great pillow for my ailing neck. I highly recommend making your next mattress purchase there!!! You will be just as happy as we were!

Don't go here they run a scam to make sure warrenty is not honored one day after you had it…read moredelivered

Matt was incredibly helpful in the process of selecting a mattress! Clean and inviting store, when…read moreyou walk in they have an area to hang your coats and bags as well as give you booties to cover your feet. We gave our specifications on what type of mattress we wanted and he shared the different options and let us try them out. We didn't feel any pressure to purchase but ended up leaving with the mattress we wanted!

Service and value was great ! Matt was super helpful and informative. It's a no commission model…read moreso no sales pressure to buy an online brand where you get to sample and compare brands.

All I wanted was two chairs, instead I got weeks of aggravation, a warranty that is worthless, and…read moresome of the poorest quality furniture I have ever had the disappointment of owning, that is after waiting three weeks for it. Don't even get me started on the delivery process. The employees at Howell are nothing more than thieves and cons with the exception of the door greeters who are nice and probably have no clue the scams their higher ups are running. If you MUST go to this Value City, please be sure to triple check your invoice. They play too many games with sales tax numbers and are worse then car dealers. Sales people are rude and do not have experience with what they are selling or the financing that they offer.

I thought that I knew what I was getting into. I needed reasonably low-priced stylish furniture…read morethat may last five through ten years, then be discarded. I wasn't expecting hardwood worked, sanded, stained, and polyurethaned to perfection that I could hand down to my children. If I could afford that I would go to one of the local Amish furniture builders that I have used previously. I understood what I was getting was Ikea grade Chinese made furniture essentially crafted out of "manufactured hardwood" also known as sawdust and glue. There's nothing wrong with that, except unlike Ikea there's a bunch of what I would classify used car salesmen that couldn't hack it working there doing everything in their power to separate you from your currency. The only thing I can compare these people to is the used car salesman in the movie True Lies that tries to seduce Arnolds wife. That, that is the level of slimy underhandedness you will be dealing with. Save yourself the heartache, disappointment, and aggravation... Just go to Raymour and Flanigan