Rich Top Line Tech - Westfield Rich was a pleasure to work with on a time sensitive project in Bay Head at the Hesse residence this past weekend. We needed to repair an ice machine before Super Bowl Sunday, as the residents had a large party planned. The part required to complete the fix was a unique piece to the equipment that was not normally stocked & he ensured it would be expedited for delivery & he would come in on Saturday if need be to make the repair. Rich did just that. He came through big time when we needed him. Thank you Rich! read more

We bought our oven/micro/fridge pkg from TL because that's who our builder uses. I'd been told by friends to be cautious/wary because their service isn't very good. Well, it sure isn't. Our oven is going into it's 3rd summer & is anywhere from 50 - 75 degrees under what we set it at. I've tried calling, no answer. I sent an email, no response... I'm sure they're great when trying to sell you something but once the $$$ is exchanged, apparently they're done. read more

Great experience at Top Line Appliance this afternoon. Peggy and Colin were great!!! We enjoyed meeting their friendly and knowledgeable staff as we learned about their high quality appliances. read more

I bought a whole kitchen pkg. when redoing my kitchen. I've had just about every appliance break (some more than once). Had to replace my dishwasher after only 4 years! Their customer service stinks as they say one thing and then ignore you til you keep calling back several times! I do not recommend buying anything from here as they really do not stand behind their merchandise and don't sell quality stuff. read more

Top line in Wall Township. I have been trying to get my washer fixed since November 2023 (it is now mid February). I have dealt with entry level technicians, diagnosing the wrong problems, parts being broken shipped to my house another to Top Line, technicians, not showing up and excuses being made by the service coordinators, parts being installed, and not being tested and not working. Not fixing the problem. Finally get a senior tech out who diagnoses the issue. Parts are shipped. New tech comes in takes the washer apart and installs the new pumps. He tests & the detergents now empty into the washer. Tech leaves. I immediately run a load of laundry and it fails to go into a full spin cycle to remove the water. Coincidence? I don't think so. Called to have the technician return. Waiting for a tech to come again. We'll see what happens if they will actually fix it properly. This is extremely disappointing. I don't know what happened to Top Line but their service has been horrible. Schedulers not complying when I request morning appointments. I have bought 95% of my appliances through this store and have never had the issues I am having now. It's a huge decline. read more

I purchased 90,000 worth of wolf appliances my wolf stove range self clean did not clean my oven the oven and racks were all discolored looks horrible and they do not back their products with the self cleaning I owned other commercial ranges and they were great cleaned perfect and back their products do not buy wolf not worth the money terrible product read more

This place is an excellent choice to shop for appliances. They have everything you would want to have. Bea is excellent. She gave me a huge discount by offering the "Thermador appliance package" which offered me free dishwasher and microwave drawer. She even diverted my order to Lakewood, NJ to save half on the sales tax. I did my homework and texted her my appliance choices so when I met with her, she already prepared an even better deal. Excellent customer service. Thanks, Bea. I will surely refer customers to you and Topline appliances. read more

I can't tell you how bad this company is to work with. I ordered my appliances in September of last year and i've had issues with every piece. They were installed in January and my dishwasher and hood vent for our cooktop still doesn't work. This is after They've been out to our house 5 times now! We are just unhappy with the level of service. We spent 21k for all Jenair appliances and have had nothing but problems. The oven fell forward when we opened the door ( it was never anchored in) the microwave trim kit falls off. The doors on the refrigerator didn't close right, it sat crooked, and even as they are fixing my dishwasher problem, they cant or won't take care of the hood vent. They need to write up a service ticket? You're here! My advice is buy your appliances elsewhere. Nothing but problems. read more

1. Ordered all appliances for a new home from the Wall Township branch. 2. They seem to have a good selection and all the brands you would want. 3. They showed me what I thought were high prices so had to shop elsewhere (AJMadison) for better prices. 4. Topline offered to match the lower prices and promised to make everything right. 5. After the appliances were installed, the dishwasher (DACOR) began to fail. We called Dacor on the warranty. The warranty servicer is Topline. They looked at it and said a part had failed and it would take many months. This was a few days before Thanksgiving and we could not afford to be without a dishwasher for the holiday season. So we ordered a Miele dishwasher from Topline. They installed the new unit but did not take back the old one. They left it in the basement where it is still sitting there. 6. Neither Topline nor Dacor were helpful in resolving this matter. The Miele is working fine. 7. I am now stuck with a brand new (missing one part) sitting unconnected in the basement. Thanks a lot TopLine! read more

Our salesperson was Todd. He was always available even on days off. He helped us navigate to get to the finish line. The other person that was great was the installer Dennis and his assistant. He was professional, very responsive and really came through to ensure we were totally satisfied. These are the team members that are the face of the company and can't thank them enough read more

Don't recommend Top Line Appliance Center. Do not make the mistake of purchasing from this company. Their appliances are over priced and breakdown. Then you are forced to work with the very unprofessional and unreliable repair company Danmark, who will make you wait months for a repair. read more

Terrible customer service, Just went there today on black Friday for a dishwasher. I was the only customer they had, but they were not interested in helping me. Told me to look around. The dishwashers were in displays and many had no prices. Will never return. If this is they way they treat someone looking to buy, what do they do after a sale? Really awful. Sheila W. read more

Terrible customer service , Messed up delivery date . Faulty installation of my dryer with hassle to get the problem fixed . I would never buy from them again . read more

We worked with Bea she was our sales person she is really knowledgeable and worked directly with our kitchen designer I would definitely recommend Bea in the Wall/Manasquan show room read more

We recently bought a 4 appliance package from Top Line and are now happy owners of a GE Profile range, dishwasher, microwave and refrigerator . We cannot thank Christine enough for her help and responsiveness throughout, from placing our order through delivery and installation details. She always kept communications open and responded to our questions and concerns. In addition, she was always a very pleasant and positive person. Everyone we met and interacted with at Top Line was professional. Also a special thank you to the delivery and installation Personnel for their great work. read more

Spent over $40k in appliances lots of issues from the beginning but Kristen was great helping to work them out. Was talked into high end appliances and had issues within first few months then more recent issues and took a month to repair lots of miscommunication because of emails. The problem was rectified for the most part but no follow up. Lots of frustration however after much grief they decided to help me the best they could so it wasn't a total disaster read more

Let the buyer beware! I spent roughly $40,000 in appliances for a kitchen renovation and had a horrible experience with this company! They were so warm and welcoming when my wife and I walked into their showroom, but once they ran my card for $38,000 is when it went down hill from there. Do NOT recommend this business! read more

Just purchased a range, microwave & dishwasher from Top Line. Best prices in the area and very impressed with the fact that they do their own installation, delivery & warranty. I highly recommend anyone looking for appliances visit Top Line. read more

Todd at Top Line was our sales professional who helped us decide on our new kitchen appliances. His knowledge about the various products made us very comfortable with our selection, and he was readily available by phone or email when we had questions. When the appliances were delivered and installed, Doug's team and Helio's team were on time, careful and courteous. They imparted valuable information on the use of the appliances and made sure each appliance was connected and working properly. I would definitely recommend Top Line to anyone shopping for appliances....no other store came close to their prices, professionalism and service. Thanks, Top Line, for making our appliance purchase a pleasant one! Barbaea H. read more

We purchased our products with Top Line and our cook top was cracked when it was shipped. They immediately responded and had another one within a week. The installation teams were simply awesome. We have had a lot of work done post Sandy, with the kitchen being the remainder of the work needed. The service teams were faced with challenges with the cook top and the oven which, in our opinion, if they were "ordinary installation people" would have likely walked away and left us with a problem to manage. These gentlemen really thought out-of-the-box to make the installation a perfect fit. Additionally, they spotted a problem with our refrigerator (not a new purchase from Top Line) and actually took the time to secure it - something they had no reason to do other than customer service. We were so impressed by the service we received end to end that Top Line now has a loyal customer. Elaine & Mike B. read more

Just placed an order for all new appliances in our kitchen. I had been shopping for over a week and learned alot about what I really wanted. Marc was very knowledgeable, professional, and hands down knew the ins and outs of every appliance. Did not find this at any other local appliance store in Monmouth/Ocean area who came close to his knowledge. Marc made a phone call to get installer to measure correctly which was done within one hour of the call. Who see this kind of service anymore? Salesman assisted in helping me with rebate forms and I was just overall very impressed. I won't be shopping for appliances anywhere else. Service and knowledge, I believe cannot be beat! Prices were also fair and you know what you would be paying without the guessing game. Hands down a 5 our of 5 for excellence. Eileen Kelly read more

So far not happy with quality of kitchen allpliances I've received. I didn't order the most inexpensive but these Whirlpool are junk.

We had a great experience at Top Line in Wall, NJ. Our salesman Todd Prutzman is very well informed about the all the high end appliances they offer. He remained involved all the way from our first visit thru delivery and installation. Serviceman Dennis is incredibly talented and helpful. He visited our home to address an issue with our new washer and took the time to explain the operation and care of every one of the appliances we had purchased. Great outfit, highly professional. read more

Went to Top Line Appliances on 12/27/17. We are in the process of renovating our kitchen so we need everything! Walked in and there were two salespeople at their desk with no customers, they didn't even come over to greet us. We walked around and eventually, the female saleslady came over, we told her what we were looking for, she pointed to an area were the appliances/brand that we wanted were, did not help in any way, just walked back to her desk. So disappointed with their customer service! we wanted to buy local. read more

For our custom house building project we purchased all our appliances through Top Line Appliances. Mike Morreti and his sales staff at both their Wall and Westfiled locations were awesome and a pleasure to deal with. They were very knowledgeable, price competitive and provided various options to meet our demanding project and budget needs. In addition to selling us all the refrigerator, commercial-grade stove, Bev cntr, micro, washer/dryer, etc., their delivery team were professional and delivered all appliances with extreme care. Lastly since installation we have had a few technical questions and a couple of service calls which their techs quickly and properly addressed. read more

Rich did an outstanding job fixing all the mistakes the original installer made. The refrigerator finally looks like the top end appliance that I bought. read more

Glad to write a great review about TopLine Appliance! My 3 yr old refrigerator's compressor broke because of a faulty part (was under warranty). I am not one of those people that has a second fridge so I needed a unit! TopLine loaned me a free fridge with no delivery charge. They were also wonderful to deal with- happy to be of service and got it to me very quickly. They were also very competitive with pricing when I bought all my kitchen appliances from them three years ago. So I highly recommend! read more