The I was wouldn't listen to what I was or it for some reason, although it was clear. I asked…read morefor a specific height mattress, a medium firmness and then I asked for solid foam or hybrid. She is the only one who insisted that a bed with foam and coils was not necessarily a hybrid. Etc. etc., etc. when it came to the foam. After trying to communicate several times, I finally hung up.

Who knew I would need to buy a bed during a pandemic. But it was an interesting experience going…read moreinto mattress store during this time. Have to be careful to touch anything with your bare hands or lay down without the cloths they give you. Overall, it was a good experience, I got all the help I needed, and the bed I got has been great. Thankful that I chose a good northeast Ohio business.

Showroom visit I had…read moreseen commercials on the tv and decided to check out their store location. I enjoyed the experience with no interaction or pressure from the sales team. I thought their prices were reasonable and they have clearance section in the back of the store. I brought my daughter along and she loved that they had a little snack area. It kept her happy while we looked around.

Do not buy furniture from this store! The delivery guys were late and caused us to miss our…read moregranddaughter's graduation party! One of the chairs to the dining room table was not on the truck. One of the other chairs was damaged and one was lop sided! The table itself did not connect correctly in the middl! They offered to replace the dining room set, but there was a lot of confusion as to when they were going to deliver! The bedroom set that we purchased has a horrible chemical smell! Horrible experienc!

To Whom It May Concern,…read more I'm reaching out as a local mother of three who feels completely let down--and honestly, ignored--by a situation that has quickly turned from frustrating to physically painful. Less than two months ago, I purchased what I believed was a quality mattress from Levin Furniture in Avon Lake. This was not an impulse purchase--it took me months of hard work to afford something I thought would provide comfort and support for my family. Instead, in under eight weeks, the mattress has developed a 1¼-inch divot where I sleep. Every single night, I am essentially laying in a hole. I wake up sore, achy, and exhausted. My back pain has gotten to the point where I've had to schedule physical therapy just to deal with the discomfort this mattress is causing. No one should be in pain from something they just purchased--especially something as essential as a bed. What has been even more upsetting is the complete lack of accountability. I've spoken with Teresa in the service department, who simply repeats that the Sealy warranty requires a 1 1/2-inch indentation before anything can be done. Until then, I've been told there is "nothing they can do." At the store level, both Ken and John, the managers, have also told me there's nothing they can do and that everything goes through the service department. So where does that leave me? I'm stuck in the middle--sleeping on a defective mattress, in pain every night, while being passed from one person to another with no one willing to take responsibility. The focus isn't on the fact that the product failed in less than two months--it's on whether it meets a technical measurement so it doesn't cost anyone anything. That's not customer care. That's avoidance. So on Saturday, May 16, I will be taking a stand--literally. Along with my three children, their friends, and neighbors, we will be peacefully protesting with the very mattress that has failed us. We are asking for accountability, awareness, and fair treatment for consumers who work hard for what they have. I believe this is a story many families can relate to. When you spend your hard-earned money on something essential, you shouldn't be told to wait until it gets worse before anyone will help. I would truly appreciate the opportunity to share my story and bring attention to this issue. Thank you for your time and consideration.

A little over 2 years ago, I purchased a leather chair from Levin and the extended warranty. Today…read moreI tried to file a claim because my chair arm has a split. They denined to honor the claim. The chair is not even 3 years old. I will never do business with Levin again. When I purchased the chair I was told I needed the warranty because I had a dog. My dog did not do the damage but I stated that he did because they told me I needed a reason and since I was told I needed the warranty in the first place because I had an animal, I figured I was covered. WRONG! It was just a way for them to get more money for their already bloviated prices. Horrible Service, Poor quality If I could give a zero rating, I would. Purchased warranty under false representaton.

Great customer service! I saw a sectional and sofa table online that I wanted to purchase. I called…read morethe store and Brent took care of me. He kept me informed on when it would be shipped to their warehouse. The day of delivery, I received a phone call, text message, and email informing me of my one hour time window for my delivery. I also receive a text message when they were five minutes away. The delivery guys were very professional. This was my first time making a purchase and I will definitely be returning. Thank you Dewey Furniture for making my purchase and delivery stress free!!!!!

I was under the impression Dewey was expensive. Imagine my surprise when I saw prices as low as…read morewhat I was looking at in Cleveland and better quality!! The customer service at Dewey was amazing!! We were kept informed of production through phone updates which were greatly appreciated! I can't say what a great experience!!

Spend your money elsewhere. Won't even take a defective ottoman back in less than 24 hours of…read morepurchase for store credit! We recently purchased an ottoman that had feet in the store. We picked up the Ottoman and after opening up the plastic, we noticed there were no feet. The feet were inside a zipper compartment, which was OK. However, there are no holes drilled to put the feet in. We called to exchange the Ottoman for store credit less than 24 hours after we purchased it. We were told that we signed something when we purchased it that had no returns or exchanges. The sales associate never told us that. Regardless, there are no holes in the ottoman for the feet and the person on the phone said sometimes that happens. Wow. They then said they might be able to make an exception if we sent a picture of the item to them after they emailed us we did that and we're called by an associate and when we picked up the phone, there was no one there. They then called back and we let it go to voicemail saying we couldn't be reached and they would not return the item. We then called back and explain to them what was going on and they said they would not return it and after we tried to have further discussion the associate disconnected the call if I were you, I would go to Levin's their staff is amazing. I will likely just take the ottoman and set it on their side walk. Sad the state of customer service these days. Have we purchased an ottoman on Amazon? We simply could've sent it back. This is why people are not using stores anymore.

Spent over $1000 on a chair. Horrible chair -we've had nothing but problems with it. Even worse…read morecustomer service. And this is with the warranty. Aside from the boxes that they shipped to our house for the service people to repair waiting in our living room for two +months, we still have unresolvable problem with the chair . Corporate customer service says they have to exhaust every option to fixing the chair before we could get a refund. It hasn't even been one year and I've yet to enjoy this chair longer than a few weeks at a time. they don't seem to know how to make it right. As of today, they will not refund . A refund is how I think they could make it right. Now we have to wait five days for the service report to go to corporate so they can decide the next round of repairs. Stay far away from this furniture store.

Sales staff and delivery drivers are awesome. Had appliances delivered on a Sunday!!! The guys…read morewere very, very nice.

From the owner: American Freight Furniture & Mattress in Elyria, OH is a warehouse furniture store! We sell…read morefurniture including sofas, loveseats, recliners, sectionals, dining room, mattresses, & beds. You get the best for less when you can purchase high quality products at closeout prices and avoid paying for fancy showrooms and displays! Shop with us for great savings on furniture & mattresses. Lowest prices guaranteed. Same day local delivery. Take it home for $50 today!

Johnathon and Jason delivered our new mattress taday and I really want to thank them They were very…read moreprofessional, kind and helpful. The service was exceptional. Back when we went to check out mattresses the store manager was again very helpful. She even reminded us to take off our coats as we don't sleep in them. We were encouraged to try several mattresses. The price was reasonable and the option for old mattress removal was well worth it. Our family has use The Original Mattress Factory for over 40 years (never had a complaint). I don't think I would even bother checking anywhere else.

This place deserves every single one of these stars and then some! My husband and I had been…read moreputting off upgrading to a king-sized bed because we were so sure that it was going to be a pain to shop for one. We had braced ourselves for a long day possibly full of disagreements and detailed discussions about things like firmness, brand, financing, delivery, etc. OMF was the first and only place we went -- and we walked out the door happy within about 15 minutes, total, our new mattress delivered and set up and ready to be slept on in less than a week. Ryan, the store manager, was a delight to work with, giving us all the info we needed but never upselling us or pressuring us. He answered all of our questions, anticipated some that we didn't think to ask, and left us to make our own decision without a watchful sales eye (I hate when places keep an eagle eye on you while you try to figure things out!) I loved that they don't have a TON of mattresses to choose from -- just a few, locally made, on a firmness scale so that you can easily determine which ones you think you want to try and which ones not to bother with. We went with the second firmest option, with the springs, and a frame without a headboard (though Ryan let us know that they can pretty easily be attached later, if we want to buy one from OMF or elsewhere). Our mattress and bed were delivered the next weekend. Communication was easy and helpful, and the guys who made the delivery were speedy and skilled, navigating our narrow staircase without a single ding or dent in the walls. Our new bed is SO COMFORTABLE, & we absolutely adore it. Can't recommend OMF highly enough!

Marcus was very helpful and he mad it feel like home. Super nice and very knowledgeableread more

Don and Brita were so wonderful in helping us find our perfect bed. They are easy to work with and…read morewilling to negotiate a very reasonable deal. We came here first then went to several other stores only to return here. The Stealy Posturepedic Hybrid is amazing.

Although they will be out of business in a few days, just wanted to say that yet again, my…read morestatement that "customer service is dead" was proven yet again. Everything is all smiles and helpfulness until they have your money. I was supposed to have delivery the next day - store mgr. called to tell me it wasn't happening, and because I wasn't sitting around staring at my phone, and she didn't leave a voicemail (?), I didn't find out until late afternoon - after I stayed home all day. That was Friday - she said Monday for sure. Monday I waited all day - the driver called at 5pm - truck broke down - but I would be first on Tuesday. I called the driver at 6pm on Tuesday - he had no helper to deliver my fridge. I insisted he come NOW and I would call my neighbor to help. No wonder they're out of biz.

Not a great selection of items. People were friendly that worked there, but not worth the priceread more

My 83 year old mom and I went in to look for a sofa that has shorter seat cushions and a classic…read morestyle. Quality brands, clean lines, and a nice fabric selection are in full supply. Katie and Renee were friendly, engaging, and knowledgeable. We'll be back soon! The client experience was exceptional for us!

We had an excellent experience selecting more furniture from Brian's…read more Renee and the staff are extremely professional and laid back, not only do they know their products, but they do not pressure you! It is great to shop again at a local family business who represents American manufacturers. The furniture is premium quality, and the pricing is better than what larger furniture stores are charging for stagey, disposable furniture that a child could carry. You will find the furniture at Brian's to be of the quality that your parents may have had, however stylish and current. With the quality of the furniture, coupled with the choices of available leather & fabric; you can customize any room in your home at a fair price! Rob & Bridget Avon, Ohio