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    Mattress Firm Avon Commons

    4.0 (4 reviews)
    Open 10:00 am - 6:00 pm

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    4 years ago

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    6 years ago

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    9 years ago

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    9 years ago

    Just purchased mattress today! Great experience with Danielle and got a excellent deal! I recommend highly !!

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    Levin Furniture and Mattress

    Levin Furniture and Mattress

    1.9
    (64 reviews)
    1.5 mi
    $$

    To Whom It May Concern,…read more I'm reaching out as a local mother of three who feels completely let down--and honestly, ignored--by a situation that has quickly turned from frustrating to physically painful. Less than two months ago, I purchased what I believed was a quality mattress from Levin Furniture in Avon Lake. This was not an impulse purchase--it took me months of hard work to afford something I thought would provide comfort and support for my family. Instead, in under eight weeks, the mattress has developed a 1¼-inch divot where I sleep. Every single night, I am essentially laying in a hole. I wake up sore, achy, and exhausted. My back pain has gotten to the point where I've had to schedule physical therapy just to deal with the discomfort this mattress is causing. No one should be in pain from something they just purchased--especially something as essential as a bed. What has been even more upsetting is the complete lack of accountability. I've spoken with Teresa in the service department, who simply repeats that the Sealy warranty requires a 1 1/2-inch indentation before anything can be done. Until then, I've been told there is "nothing they can do." At the store level, both Ken and John, the managers, have also told me there's nothing they can do and that everything goes through the service department. So where does that leave me? I'm stuck in the middle--sleeping on a defective mattress, in pain every night, while being passed from one person to another with no one willing to take responsibility. The focus isn't on the fact that the product failed in less than two months--it's on whether it meets a technical measurement so it doesn't cost anyone anything. That's not customer care. That's avoidance. So on Saturday, May 16, I will be taking a stand--literally. Along with my three children, their friends, and neighbors, we will be peacefully protesting with the very mattress that has failed us. We are asking for accountability, awareness, and fair treatment for consumers who work hard for what they have. I believe this is a story many families can relate to. When you spend your hard-earned money on something essential, you shouldn't be told to wait until it gets worse before anyone will help. I would truly appreciate the opportunity to share my story and bring attention to this issue. Thank you for your time and consideration.

    A little over 2 years ago, I purchased a leather chair from Levin and the extended warranty. Today…read moreI tried to file a claim because my chair arm has a split. They denined to honor the claim. The chair is not even 3 years old. I will never do business with Levin again. When I purchased the chair I was told I needed the warranty because I had a dog. My dog did not do the damage but I stated that he did because they told me I needed a reason and since I was told I needed the warranty in the first place because I had an animal, I figured I was covered. WRONG! It was just a way for them to get more money for their already bloviated prices. Horrible Service, Poor quality If I could give a zero rating, I would. Purchased warranty under false representaton.

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    Levin Furniture and Mattress
    Levin Furniture and Mattress
    Levin Furniture and Mattress

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    Ashley Store

    Ashley Store

    1.5
    (38 reviews)
    0.6 mi
    $$$$

    Spent over $1000 on a chair. Horrible chair -we've had nothing but problems with it. Even worse…read morecustomer service. And this is with the warranty. Aside from the boxes that they shipped to our house for the service people to repair waiting in our living room for two +months, we still have unresolvable problem with the chair . Corporate customer service says they have to exhaust every option to fixing the chair before we could get a refund. It hasn't even been one year and I've yet to enjoy this chair longer than a few weeks at a time. they don't seem to know how to make it right. As of today, they will not refund . A refund is how I think they could make it right. Now we have to wait five days for the service report to go to corporate so they can decide the next round of repairs. Stay far away from this furniture store.

    My one kitchen table chair came to us damaged. Actually, more than on and the people who delivered…read moreit fixed one of the chairs with a black marker. Anyways, I had the delivery people take back my one chair that was chipped on the seat or the chair. I never heard from Ashley furniture after my return. One month later and my so called chair is being repaired and longer delivery in sight??? I wanted a new chair chair and they told me no it just needed a repair. I am still waiting on my repaired chair after more than a month and never will I order from them again. I ordered a new couch and recliner and a new kitchen set. Unbelievably unhappy. Never again. And our sales agent promised us bull for his commission. This is the Avon store in Avon Ohio!!!!!!

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    Ashley Store
    Ashley Store
    Ashley Store

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    The Original Mattress Factory

    The Original Mattress Factory

    4.4
    (7 reviews)
    6.3 mi

    Johnathon and Jason delivered our new mattress taday and I really want to thank them They were very…read moreprofessional, kind and helpful. The service was exceptional. Back when we went to check out mattresses the store manager was again very helpful. She even reminded us to take off our coats as we don't sleep in them. We were encouraged to try several mattresses. The price was reasonable and the option for old mattress removal was well worth it. Our family has use The Original Mattress Factory for over 40 years (never had a complaint). I don't think I would even bother checking anywhere else.

    This place deserves every single one of these stars and then some! My husband and I had been…read moreputting off upgrading to a king-sized bed because we were so sure that it was going to be a pain to shop for one. We had braced ourselves for a long day possibly full of disagreements and detailed discussions about things like firmness, brand, financing, delivery, etc. OMF was the first and only place we went -- and we walked out the door happy within about 15 minutes, total, our new mattress delivered and set up and ready to be slept on in less than a week. Ryan, the store manager, was a delight to work with, giving us all the info we needed but never upselling us or pressuring us. He answered all of our questions, anticipated some that we didn't think to ask, and left us to make our own decision without a watchful sales eye (I hate when places keep an eagle eye on you while you try to figure things out!) I loved that they don't have a TON of mattresses to choose from -- just a few, locally made, on a firmness scale so that you can easily determine which ones you think you want to try and which ones not to bother with. We went with the second firmest option, with the springs, and a frame without a headboard (though Ryan let us know that they can pretty easily be attached later, if we want to buy one from OMF or elsewhere). Our mattress and bed were delivered the next weekend. Communication was easy and helpful, and the guys who made the delivery were speedy and skilled, navigating our narrow staircase without a single ding or dent in the walls. Our new bed is SO COMFORTABLE, & we absolutely adore it. Can't recommend OMF highly enough!

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    North Olmsted, OH Original Mattress Factory

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    North Olmsted, OH Original Mattress Factory

    Mattress Firm Avon Commons - mattresses - Updated July 2026

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