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    The Great Escape

    3.2 (17 reviews)
    Open 10:00 am - 8:00 pm

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    Ask the Community - The Great Escape

    Review Highlights - The Great Escape

    Good service and a polite a knowledgeable staff.

    Mentioned in 2 reviews

    Read more highlights

    Leslie's Pool Supplies - Free Pool Water Test Station

    Leslie's Pool Supplies

    2.0(4 reviews)
    0.9 mi

    horrible customer service. I ordered a pool on June 20, 2026 and was supposed to receive it by July…read more1, 2026. I looked online with my pro number. That was super hard to find. Only to see that my shipment was going back-and-forth starting in Michigan to Ohio thinking I was going to get it early. Then I noticed that it was going back-and-forth more than a couple of times. I notified RNL shippers who said they had a delay and asked them what the problem was. The lady said it should be here early this week. we are on July 2, 2026 and I looked online at the shipping information. Only to notice it went back to the destination port, which is a Michigan again. I live in Ohio. So I decided to contact Leslie Pool to see what the issue was. The customer service guy got all of my information. Only just tell me that he escalated my situation and somebody would be able to get a hold of me within 24 to 48 hours. but they would only be notifing me by email.. I called the shipping back again to see if I can just pick it up only to realize that it is back in Michigan. Once again, I live in Ohio. So now I have no pool on the hottest week. No answers and no refund. I'm stuck in the middle with no help whatsoever from shipping or Leslie Pool. If I don't receive a resolution, soon, I will be contacting the better business Bureau.

    I placed an order 6 days ago. At the time of order was told would be 24-48 hrs to ship. Product…read morehasn't even left warehouse. I tried sending email about order no response. when I spoke directly with the CS they had no idea when anything will ship. They already took my money and can not give me ANY idea of when product will ship. Could be next year?! ‍ Utterly ridiculous and Completely unacceptable. I place orders all the time with companies online. I have never seen a company operate like this.

    Photos
    Leslie's Pool Supplies - Expert Water Testing at Leslie's

    Expert Water Testing at Leslie's

    Leslie's Pool Supplies - Leslie's In-Store Service Center

    Leslie's In-Store Service Center

    Leslie's Pool Supplies - In-Store Professional Customer Assistance at Leslie's

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    In-Store Professional Customer Assistance at Leslie's

    The Place - Mother-Daughter Time!
A spa is a perfect place for building memories that last a lifetime.

    The Place

    4.1(23 reviews)
    12.5 mi
    $$$

    I researched Hot tubs for several months. I finally narrowed it down to a plug n play from-then…read morewent to a big box store-There are two of them in N East Ohio, you know who they are. Neither big box retailer could tell me much about their tubs except for price and obvious things such as 1yr warranty but they didn't know how that worked or the fine print details, or anything about their service after install etc. Notable was that they did disclose that they "neatly leave the packaging / trash for the consumer to discard"- What?! Then remembered The Place in Medina, Ohio. So glad I went this route. Rex Brown was very knowledgeable, he answered All of my questions and concerns (that no one else could and other info. that I couldn't get online). The Place has a large inventory of Hot tubs. Like most stores, big box or small retailers they have a limited amount of Plug n Play units but more than most that I went to, and they carry the BEST plug n play model on the market: The Dream Maker and at an affordable price too. The difference with The Place and Big box stores, is that The Place knows their products and stand behind them! It is a family-owned company-(buy local). They have a repair shop on sight, their own repair guys/employees (unlike big box- once you get it home - after warranty-it's on you to get it fixed). The Place also carries any accessories, like filters and chemicals that you may need for your hot tub. The transaction was GREAT from start to finish, (no gimmicks, no delays, no bait and switch). The delivery and set up was quick and very professional; they left no trace of packaging material aside from my beautiful hot tub you would never know they were there! I couldn't be happier- I highly recommend Rex Brown and The Place in Medina Oh.

    I just purchased a new Spa from the Place in Medina. Donerae was amazing to work with, in helping…read moreme find the perfect spa for my needs. Shawn helped to coordinate my trade in. Joe personally came to assess my yard for the care and logistics of the delivery. David, Charles and Michael did an excellent job removing the trade-in and delivering and installing my wonderful new Coast Spa Duoscape.

    Photos
    The Place - Pellet Fireplace.   Get the Stove or Fireplace you want from the experts you need!

    Pellet Fireplace. Get the Stove or Fireplace you want from the experts you need!

    The Place - More family time. Get the Stove or Fireplace you want from the experts you need!

    More family time. Get the Stove or Fireplace you want from the experts you need!

    The Place - Families love fireplaces

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    Families love fireplaces

    Northern Ohio Pool and Spa

    Northern Ohio Pool and Spa

    1.0(3 reviews)
    3.0 mi

    We started working with Robert Wilkovich in the Fall of 2022. He agreed to remove and replace the…read moreconcrete around my pool, including putting concrete under the pool steps, install new piping, repair the pool steel walls as necessary, install a salt system, install a new liner and a new winter cover. All of this was to be accomplished during the month of September, 2022. Since the vinyl liner and the winter cover were unique to my pool he required me to pay up front for those items a total around $7,000. Tearing out the concrete and replacing the lines happened quickly. Then there was supposedly a "concrete" shortage and we waited about 2 weeks for the concrete. The concrete was installed in early October, 2022. He told me several times he had the new liner and the new winter cover. It was now mid October and time to tear out the old liner, make wall repairs and install a new liner. The weather started getting cooler and we needed a few days of warm weather to complete the project and we especially needed warm weather to install the new vinyl liner. Short story the completion of the project was postponed until the Spring of 2023 however Robert told us we would be the first job in the Spring. We go to Florida in the Winter so I asked Robert to deliver the liner and winter cover and store them in my garage. I was always nervous that he did not have the merchandise. He agreed to deliver the products and then a couple days later suddenly he got Covid and could not deliver the products that we paid for. So we left for Florida. He did however agree to install the winter cover. That never happened. May, 2023 arrives and Robert had another pool job that had to be completed first but we would be next as soon a that pool was completed. Well Robert or his crew stopped by and did a little work and then disappeared for a week and this went on and on. We had hoped to be in the pool by Memorial Day. He then promised the rebuild would be completed by July 4th. Now a few days before July 4th he calls and informs me that he has to do more extensive work on one section of the pool wall and it would cost an additional around $5000 or so. He said he could not start the work for two weeks (mid July) but then he would have it completed by a date in late July. Robert then said I could sign a new contract with him or hire a new contractor. Well we hired a new contractor and Robert agreed to deliver the winter cover and to refund me for the liner saying he could use the liner for another customer. That is just baloney because no one else has a pool that is the exact size and configuration as my pool. Well he never delivered the new cover and never refunded me for the liner. We found a new honest contractor who completed the project in 2 weeks. We since hired an attorney and we prevailed in a lawsuit. Unfortunately, Robert has few resources and very little money in the bank so recovery has been a challenge. He has been tough to contact since he was in The Lorain County Jail for about 3 months from December, 2023 to February, 2024. So bottom line stay away from Robert Wilkovich, Rosemarie and Northern Ohio Pool and Spas. They are dishonest, they are crooks and both have checkered backgrounds.

    Hired this company in the spring of 2022. Owner sold us and said all the right things. Once…read moreconstruction started, company would never show up for weeks and heard every excuse. The company stopped working on our project mid September and the pool sat all fall when weather was perfect. After meeting with owner late fall, he guaranteed we would be first on schedule in May to complete pool. This did not happen. He worked a total of 8 hours through July on our project. He cited price increases that he is struggling with. We paid per our contract and any extra work he did. He told us he did not have the funds to cover our equipment, which he stated was paid for and we would be responsible for paying. Long story and enough was enough. Terminated our contract. Company is unreliable, terrible at completing due dates, and not trustworthy. Hired new company to finish and hiring lawyer.

    Photos
    Northern Ohio Pool and Spa - Swim spa install

    Swim spa install

    Northern Ohio Pool and Spa - Concrete work on a liner install! Extra concrete work added!!!

    Concrete work on a liner install! Extra concrete work added!!!

    Northern Ohio Pool and Spa - Concrete work on a liner install! Extra concrete work added!!!

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    Concrete work on a liner install! Extra concrete work added!!!

    The Great Escape - poolbilliards - Updated September 2026

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