horrible customer service. I ordered a pool on June 20, 2026 and was supposed to receive it by July…read more1, 2026. I looked online with my pro number. That was super hard to find. Only to see that my shipment was going back-and-forth starting in Michigan to Ohio thinking I was going to get it early. Then I noticed that it was going back-and-forth more than a couple of times. I notified RNL shippers who said they had a delay and asked them what the problem was. The lady said it should be here early this week. we are on July 2, 2026 and I looked online at the shipping information. Only to notice it went back to the destination port, which is a Michigan again. I live in Ohio. So I decided to contact Leslie Pool to see what the issue was. The customer service guy got all of my information. Only just tell me that he escalated my situation and somebody would be able to get a hold of me within 24 to 48 hours. but they would only be notifing me by email.. I called the shipping back again to see if I can just pick it up only to realize that it is back in Michigan. Once again, I live in Ohio. So now I have no pool on the hottest week. No answers and no refund. I'm stuck in the middle with no help whatsoever from shipping or Leslie Pool. If I don't receive a resolution, soon, I will be contacting the better business Bureau.

I placed an order 6 days ago. At the time of order was told would be 24-48 hrs to ship. Product…read morehasn't even left warehouse. I tried sending email about order no response. when I spoke directly with the CS they had no idea when anything will ship. They already took my money and can not give me ANY idea of when product will ship. Could be next year?! ‍ Utterly ridiculous and Completely unacceptable. I place orders all the time with companies online. I have never seen a company operate like this.

Bought a hot tub from lite House Pools and Don and Dakota were the upmost help. Don followed up on…read moreour new cover and Dakota checking our water it has been a match made in heaven. Thank you for all your help

After 30 years of buying all supplies for my inground pool I needed liner replaced. Bill who runs…read moreservice said he would not even come out to look at the pool to quote replacement because 'we might find issues and we won't do it now or ever'. I'm sorry, the guy running the service department doesn't want to provide a 30 year customer with help?? I really thought that is what service departments do. Way to go Bill you provide superior customer service (not!).

Rude owner. Go anywhere else for pool supplies. The owner is so disrespectful that the experience…read moreis awful.

Super nice guy. Let me know exactly what was going on with my pool, told me what I needed, then…read moreeven threw in a free bag of pool shock. Carried my items out to my car for me.

I researched Hot tubs for several months. I finally narrowed it down to a plug n play from-then…read morewent to a big box store-There are two of them in N East Ohio, you know who they are. Neither big box retailer could tell me much about their tubs except for price and obvious things such as 1yr warranty but they didn't know how that worked or the fine print details, or anything about their service after install etc. Notable was that they did disclose that they "neatly leave the packaging / trash for the consumer to discard"- What?! Then remembered The Place in Medina, Ohio. So glad I went this route. Rex Brown was very knowledgeable, he answered All of my questions and concerns (that no one else could and other info. that I couldn't get online). The Place has a large inventory of Hot tubs. Like most stores, big box or small retailers they have a limited amount of Plug n Play units but more than most that I went to, and they carry the BEST plug n play model on the market: The Dream Maker and at an affordable price too. The difference with The Place and Big box stores, is that The Place knows their products and stand behind them! It is a family-owned company-(buy local). They have a repair shop on sight, their own repair guys/employees (unlike big box- once you get it home - after warranty-it's on you to get it fixed). The Place also carries any accessories, like filters and chemicals that you may need for your hot tub. The transaction was GREAT from start to finish, (no gimmicks, no delays, no bait and switch). The delivery and set up was quick and very professional; they left no trace of packaging material aside from my beautiful hot tub you would never know they were there! I couldn't be happier- I highly recommend Rex Brown and The Place in Medina Oh.

I just purchased a new Spa from the Place in Medina. Donerae was amazing to work with, in helping…read moreme find the perfect spa for my needs. Shawn helped to coordinate my trade in. Joe personally came to assess my yard for the care and logistics of the delivery. David, Charles and Michael did an excellent job removing the trade-in and delivering and installing my wonderful new Coast Spa Duoscape.

We started working with Robert Wilkovich in the Fall of 2022. He agreed to remove and replace the…read moreconcrete around my pool, including putting concrete under the pool steps, install new piping, repair the pool steel walls as necessary, install a salt system, install a new liner and a new winter cover. All of this was to be accomplished during the month of September, 2022. Since the vinyl liner and the winter cover were unique to my pool he required me to pay up front for those items a total around $7,000. Tearing out the concrete and replacing the lines happened quickly. Then there was supposedly a "concrete" shortage and we waited about 2 weeks for the concrete. The concrete was installed in early October, 2022. He told me several times he had the new liner and the new winter cover. It was now mid October and time to tear out the old liner, make wall repairs and install a new liner. The weather started getting cooler and we needed a few days of warm weather to complete the project and we especially needed warm weather to install the new vinyl liner. Short story the completion of the project was postponed until the Spring of 2023 however Robert told us we would be the first job in the Spring. We go to Florida in the Winter so I asked Robert to deliver the liner and winter cover and store them in my garage. I was always nervous that he did not have the merchandise. He agreed to deliver the products and then a couple days later suddenly he got Covid and could not deliver the products that we paid for. So we left for Florida. He did however agree to install the winter cover. That never happened. May, 2023 arrives and Robert had another pool job that had to be completed first but we would be next as soon a that pool was completed. Well Robert or his crew stopped by and did a little work and then disappeared for a week and this went on and on. We had hoped to be in the pool by Memorial Day. He then promised the rebuild would be completed by July 4th. Now a few days before July 4th he calls and informs me that he has to do more extensive work on one section of the pool wall and it would cost an additional around $5000 or so. He said he could not start the work for two weeks (mid July) but then he would have it completed by a date in late July. Robert then said I could sign a new contract with him or hire a new contractor. Well we hired a new contractor and Robert agreed to deliver the winter cover and to refund me for the liner saying he could use the liner for another customer. That is just baloney because no one else has a pool that is the exact size and configuration as my pool. Well he never delivered the new cover and never refunded me for the liner. We found a new honest contractor who completed the project in 2 weeks. We since hired an attorney and we prevailed in a lawsuit. Unfortunately, Robert has few resources and very little money in the bank so recovery has been a challenge. He has been tough to contact since he was in The Lorain County Jail for about 3 months from December, 2023 to February, 2024. So bottom line stay away from Robert Wilkovich, Rosemarie and Northern Ohio Pool and Spas. They are dishonest, they are crooks and both have checkered backgrounds.

Hired this company in the spring of 2022. Owner sold us and said all the right things. Once…read moreconstruction started, company would never show up for weeks and heard every excuse. The company stopped working on our project mid September and the pool sat all fall when weather was perfect. After meeting with owner late fall, he guaranteed we would be first on schedule in May to complete pool. This did not happen. He worked a total of 8 hours through July on our project. He cited price increases that he is struggling with. We paid per our contract and any extra work he did. He told us he did not have the funds to cover our equipment, which he stated was paid for and we would be responsible for paying. Long story and enough was enough. Terminated our contract. Company is unreliable, terrible at completing due dates, and not trustworthy. Hired new company to finish and hiring lawyer.

On Valentine's Day, mg husband and I decided to try out a salt cave for the first time. We did the…read moreone hour relaxation in the room with the salt floor. It was so glorious. The staff was also so nice and friendly. They even gave out chocolate covered strawberries to celebrate the holiday; how cute! We want to try the sauna next! The only thing is, we were not sure what to wear... we wore comfy cloths, which I would recommend! Salt will get on your clothes if they're dark and sit on the floor, so if you don't want any marks, just stick to the chairs! I personally loved sitting right on the salt though!

I have been here probably four or five times in the past few months, and each time is such an…read moreawesome experience. I particularly enjoy the sauna for its intense and relaxing heat. The salt room is quite an experience as well because it is such a relaxing time. The atmosphere of the salt gives you the impression that you're immersed in the carefree ocean life. All in all, you would do well to come here. I'll be coming back in February for a couple's massage, and I can't wait!

My hot tub sprung a leak and it was empty last Friday morning. I called Northcoast and by 1:30pm a…read moretechnician was out. Mick quickly found the problem, fixed it, thawed out my frozen outside water faucet with a hair dryer! and refilled the tub, all within an hour! I highly recommend Northcoast Spa & Tub. This is the first time I've ever used them, and three other places I called would not help me because they did not sell me my tub. The charge was also extremely reasonable!

Mick was great! Figured out the problem right away. Worked very quickly and fixed it in an hour…read more Upfront with pricing. Didn't ask for payment until he was done. Very happy :)

I have have had a pool for 30 years and this summer has been a rough one with finding the correct…read morechemical balance. I went to the store on numerous occasions to test the water and ask for advice. Each time they were gracious with their time, did not rush even though they were often quite busy. I acted like a slow learner, but they never made me feel like that! Angelo, store manager, is a great and seems to be the master chemist when it comes to pools. I appreciate their customer service attitude.

Leslie is an absolute angel!! She helped me with my algae problem and much more! I just wish there…read morewere more people like her in the world!

We purchased a new spa and when it was delivered, it was the wrong color. They brought down the…read morecorrect panels and cover and made the switch. Easy to work with! Love the spa!!

This is for the Cincinnati/Dublin leisuretime. Kevin was great with the buying process(go…read morefigure)lol. Other than that delivery was pushed back and late. And once delivered the lighting on the cabinet keeps falling out on a 12 to 15k spa. Trying to get anyone from service took 3 weeks to respond with a short message for me to take and send the a picture. It will probably take another 3 weeks for them to respond and who knows if this will get resolved. I hope it gets resolved as id like to actually hook it up to see if there is anything else wrong with my new master spa ts240x. Hate to do it but if All else fails i will have to decide to void warranties and fix myself.

They have many different types of garden decorations and that I liked. They have rows and rows of…read moreflowers. I like that they have everything separated by perennials, annuals, deer and rabbit proof or repellent. Not quite sure what the terminology. The reason I give it just two stars because I feel there expensive. I was planning on buying plants for two garden beds, I quickly changed my mind. Also there was no one in sight to help me with anything. If I ever decide to go back I will visit at a different time of the day. I will also check the prices and go look at the seeds.

Love the flowers the shrubs and trees, great prices . Their…read morecustomer service is horrible, two young boys would not assist us , instead they continued gossiping to one another and avoiding eye contact! Compared to the 303 branch total opposite, maybe they could learn something from Brunswick associates . Came back and gave them another chance, thanks to sales man mark and his coworkers, and of course Martha! Major 180. Thank you for everything!