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    The Great Escape

    3.2 (17 reviews)
    Open 10:00 am - 8:00 pm

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    Ask the Community - The Great Escape

    Review Highlights - The Great Escape

    Good service and a polite a knowledgeable staff.

    Mentioned in 2 reviews

    Read more highlights

    Furniture Nook of North Royalton & Strongsville - Custom L shaped Desk with 2" hole cutouts for cable management

    Furniture Nook of North Royalton & Strongsville

    3.6(12 reviews)
    3.0 mi
    $$

    I had stopped in before and spoke to Gary and Nicole about a custom L shaped desk, but I was…read morefinally able to get the dimensions laid out in my office to get this piece ordered. This is very nice furniture that is well built and I couldn't be happier with the outcome. Unfortunately there was nothing in the store that was exactly what I wanted so we had to go the custom route. So I wasn't totally sure how things were going to turn out. But I am beyond thrilled with how the desk turned out. When I put my deposit down I was told it would be 8-12 weeks and it ended up being right at 12 weeks. Factor in the holidays and it may have come in a little sooner. We are in the market for some new patio furniture and I will be going back to get the pricing. Thank you for all you do. I will be back soon!

    RUN AWAY AS FAST AS YOU CAN!! Wish I could give zero stars. We have been ghosted multiple times…read moreby owner Gary after our several attempts to resolve an issue with the custom dining room table set we purchased over 4 years ago. They seem to care while trying to gain your business, but once they've got your money and delivered your product, their follow service is atrocious. We purchased $10k worth of custom furniture from their store in late 2019. For the dining table set, I asked the owner's wife, who was assisting us, if a rough sawn table top would still be flat enough that a plate wouldn't wobble, while still achieving a distressed look. I was assured that was true. Our table's surface is so uneven that we have to be very careful with where cups and plates are set so they don't wobble and spill, which is completely impractical for my family with young kids. Then, after just a few short months of use, we began having issues with the finish flaking off. Our table is stained with a glazed finish over top. Initially, we thought it was due to a piece of scotch tape that had been used to hold a protective covering on the table for a very brief time. However, over time, finish has flaked off around all edges of the table, just with regular use (no more tape). Additionally, the heads of 3 screws used to mount the tabletop to the supporting brackets underneath have completely fallen off and been found laying on the floor. This table does not get moved around; it has always remained in the same place, so the only reason I can come up with is that the screws were overtightened during assembly. I emailed Gary with my concerns in mid-2020. He responded, offering to run the top through a sander and he was going to check into the concerns with the finish. He said he could pickup the table in about a month, since things were crazy with the lockdowns (perfectly understandable). I reached out 2 months later, and he said he'd come pick it up within a few weeks. Two more months went by, so I reached out again. This time - no response. I reached out again another 4 months later (early 2021)...nothing. An entire year went by and we heard nothing. By this time, we had 3 young kids, so it was hard to find the time to follow-up. My husband finally went to the store in early 2022 to talk to Gary directly. Gary claimed he "hadn't forgotten about us" and would reach out soon to arrange pickup and repair of our table. Here we are two years later, and we've still heard nothing from him. So, we are stuck with a several thousand-dollar piece of furniture for which we can get no remedy because of Furniture Nook's awful customer service. I strongly suggest you save yourself the headache and time, and shop elsewhere!

    Photos
    Furniture Nook of North Royalton & Strongsville - 2" hole cutouts for cable management

    2" hole cutouts for cable management

    Furniture Nook of North Royalton & Strongsville
    Furniture Nook of North Royalton & Strongsville

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    Country Stove & Patio - Cleveland Gas Fireplaces

    Country Stove & Patio

    3.5(13 reviews)
    4.5 mi
    $$

    DO NOT HIRE THEM - YOU WILL BE SORRY - We hired Country Stove & Patio to redo our fireplace area…read more The contract was for $11,000 -12,000 (+) and they failed on their contract. The installed the wrong mantel, which was damaged from the manufacturer (told me who cares), they damaged our $4500 bookcases/cabinets, installed a piece of arched molding that was damaged by the manufacturer, failed to finish to crown molding and kept the key to our house and refused to return it. There is a whole lot more that I could go in to. In total, I had to pay $2,000 for repairs for the damages they caused and they would not work out a settlement with us so they put a lien on our house. We paid the amount owed because we could not take another loan out on our home unless we paid the lien off. They have yet to remove the lien and we paid them in full over 2 months ago. This company is unethical, does subpar work and charges top dollar for subpar work. The job took them 3 months to complete. I highly encourage you to not hire this company that does not care about their work or their customers. I paid $13,000 for a fireplace redo and my bookcases have issues because to make them look halfway decent, they had to be repainted. So in total, this job cost me almost $18,000. Shame on you Country Stove and Patio. I hope the word gets out as to how you do business. You are unethical in your business practices. DO NOT HIRE THEMD

    We had purchased a grill from Country Stove and it lasted 16 years!!! The Grill Master was easy…read moreto use, dependable and very sturdy. We were treated with respect by the staff and they instructed us on how to properly operate the grill. We went back to get another grill last week and we were met by Matt and Nick, both men helped us get another grill and two days later the grill was delivered, set-up and ready for use. We love Country Stove & Patio ! I definitely recommend going to CountryStove & Patio, check out all the wonderful products.

    Photos
    Country Stove & Patio - Flush Hybrid Fire Wood Burning Inserts

    Flush Hybrid Fire Wood Burning Inserts

    Country Stove & Patio - Fireplace Gas Logs Cleveland

    Fireplace Gas Logs Cleveland

    Country Stove & Patio - "Home of the Anyplace Fireplace."

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    "Home of the Anyplace Fireplace."

    Leslie's Pool Supplies - Free Pool Water Test Station

    Leslie's Pool Supplies

    2.0(4 reviews)
    0.9 mi

    horrible customer service. I ordered a pool on June 20, 2026 and was supposed to receive it by July…read more1, 2026. I looked online with my pro number. That was super hard to find. Only to see that my shipment was going back-and-forth starting in Michigan to Ohio thinking I was going to get it early. Then I noticed that it was going back-and-forth more than a couple of times. I notified RNL shippers who said they had a delay and asked them what the problem was. The lady said it should be here early this week. we are on July 2, 2026 and I looked online at the shipping information. Only to notice it went back to the destination port, which is a Michigan again. I live in Ohio. So I decided to contact Leslie Pool to see what the issue was. The customer service guy got all of my information. Only just tell me that he escalated my situation and somebody would be able to get a hold of me within 24 to 48 hours. but they would only be notifing me by email.. I called the shipping back again to see if I can just pick it up only to realize that it is back in Michigan. Once again, I live in Ohio. So now I have no pool on the hottest week. No answers and no refund. I'm stuck in the middle with no help whatsoever from shipping or Leslie Pool. If I don't receive a resolution, soon, I will be contacting the better business Bureau.

    I placed an order 6 days ago. At the time of order was told would be 24-48 hrs to ship. Product…read morehasn't even left warehouse. I tried sending email about order no response. when I spoke directly with the CS they had no idea when anything will ship. They already took my money and can not give me ANY idea of when product will ship. Could be next year?! ‍ Utterly ridiculous and Completely unacceptable. I place orders all the time with companies online. I have never seen a company operate like this.

    Photos
    Leslie's Pool Supplies - Expert Water Testing at Leslie's

    Expert Water Testing at Leslie's

    Leslie's Pool Supplies - Leslie's In-Store Service Center

    Leslie's In-Store Service Center

    Leslie's Pool Supplies - In-Store Professional Customer Assistance at Leslie's

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    In-Store Professional Customer Assistance at Leslie's

    The Great Escape - poolbilliards - Updated September 2026

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