I have been working with the store manager Ronnie Smith. He helped me cancel an online order that got mixed up and we placed a new order at his store. Ronnie's customer service skills are off the chart good. Never have I worked with anyone more helpful, patient and courteous. Working with Ronnie has been an absolute pleasure!!! read more

I ordered a queen sized mattress at this store on a Monday and it was available for delivery on Wednesday. I opted for Friday, however. The salesperson Bryan Perry was knowledgeable, polite, and thorough. I was able to track the delivery truck on the day of delivery and watch the progress of the truck's crew. They called fifteen minutes before arrival, arriving within the time frame mentioned. The two men delivering were clean, fast, and polite. My bed is very comfortable. I am very pleased with my purchase. read more

Purchased the Purple 4" gel premier hybrid mattress here today. Henry was wonderful! It was his third day at this location but obviously had plenty of experience, which was apparent through how knowledgeable he was with all things mattress-related. We appreciated how transparent he was and felt that he genuinely cared about us finally getting the best night's sleep. He encouraged us to take our time making such a difficult decision between two mattresses which made me feel very relaxed and comfortable. Just after leaving the store, we found a discrepancy between an online offer on the Purple website so we called him back up and he fixed it right away for us. We would highly recommend asking for Henry for any future visits to Mattress Firm Beverly! read more

The beverly sleepy's location has great customer service love Simon! however the warranty department does not stand by their product less than a year has gone by and my bed is sagging over an inch and a quarter not only do they refuse to replace it but they refused to even come out and check it for an in home inspection I have spent over 3700 dollars on this bed with frame in addition to purchasing three other beds from there for my home with frame and headboard and they do not even have the decency to give a crap about their high paying customers! I can honestly go ahead and say that I feel that the mattress professionals are just professional con artist! I willmake sure everyone i know, knows not to buy from sleepys! Sincerely very dissatisfied customer. read more

Mattress Firm Beverly - Saggy expensive bed - Mattresses Near Me - Beverly, Massachusetts

I purchased my new Purple 4" Hybrid Premier from Margie Wells at MattressFirm in Beverly. I live in California but I know Margie and I knew I'd be in good hands with her when it comes to understanding all the new bed technology. I did try out a few beds in California at a MattressFirm near me, but Margie filled me in on all the details. If you want to talk to someone who's knowledgeable about beds, and really efficient and fast at giving you a quote, go to MattressFirm in Beverly and ask for Margie. Or give her a call like I did! And by the way, I love the Purple mattress. It feels soft and bouncy when you get in but it provides great support and keeps you cool. The Purple sheets are also heavenly! Even if you don't have the Purple mattress, you should try those sheets (bamboo)! You won't go back to cotton. read more

We recently purchased a new mattress and base from Sleepy's. Simon was an excellent an informative salesperson. We did have a problem with our order once it was received, and were concerned about how Sleepy's would handle it. After mentioning our concern on Facebook, a social media expert (J. Rudolph) called us directly, gave us his full name and direct number, and stayed with our purchase until all issues were resolved. We were impressed with Mr. Rudolph's attention and professionalism, and the willingness of Sleepy's to work with us. We will certainly buy from them again. read more

Went to sleepys after work and met with Simon. He was a pleasant help and not pushy at all. We ended up buying a bed and got a great deal on a serta iseries. I would highly recommend this location and Simon. Fast delivery and great sales mean that sleepys Beverly is great and should be considered. We are extremely happy with the process and the help we received. Thanks again sleepys!! read more

Sleepys gives great service when you buy a mattress, but the my do not back their product. One year from date of purchase and they will not accept my warranty claim on a mattress with a 5 year warranty. It's been a month long process with a mattress I can't sleep on. They don't care. Go somewhere that backs their product. read more

I found Simon to be extremely professional, helpful and accommodating while purchasing a mattress set recently. I would highly recommend shopping at this establishment and suggest that you specifically ask for his assistance. We were very satisfied with the price and thrilled with the fast delivery. All in all, a very smooth and pleasant business transaction. This is a great store if you're in the market for a new mattress. read more

When you purchase a $5000 mattress, you expect the delivery of it to be decent, at least. Our scheduled delivery time was 4-8 because we had plans earlier today. Well, they called at noon saying "we're here" thus causing us to rearrange our schedule to accommodate their delivery. We later realized they delivered the wrong mattress. We call back, and apparently it is impossible for them to deliver tonight at the SCHEDULED time. Now, thanks to their incompetency, we have to take time off from work tomorrow so they can deliver the correct mattress. If we don't get a partial refund I will be very upset. Would not shop here again. read more

STAY AWAY FROM ANY MATTRESS FIRM stores!!! Sleazy company to do business with. Bought a mattress and box spring (Beautyrest World Class Recharge Luxury Firm) when it was Sleepy's. It failed after only 6 months. They replaced it with same product. It FAILED again 2 years later. My Mattress label Warranty letter is "N" which according to my Warranty Card ATTACHED to the mattress is under warranty for 25 years. Mattress Firm employee in Peabody told me "I didn't know what I was talking about - no mattress comes with anything other than an "A" warranty tag" . My pictures obviously didn't matter.....BUY ELSEWHERE people!!! The mattresses you are buying from brand names are made especially for Mattress Firm and are of inferior quality than if you were to buy at a reputable retail store...PLUS they charge you a minimum of $30 to file a warranty claim!!! Read all the other reviews you can find on Mattress firm....all very bad. read more

Sunday afternoon February 16 I decided I wanted to buy mattress sets for myself and son. After a on line review I decided to go into Sleepys in my town of North Beverly. I walked in and was not greeted at all. As I walked around the front of the store for several minutes finally a salesman named Simon with an English accent noticed me had raised from his chair to greet me without cheer as if I was disturbing him. I would have left but I had traveled by taxi to the showroom plus I was in need to replace ours. He started showing me the most expensive mattress in the store and once i told him I was on a budget and Honestly I felt worst than Rosa Parks. I felt like i was being rushed out of the store once I said that I said I had a budget. That's when the sales associates got pushy. He suggested I do a progressive loan like I didn't have money. He then put the wrong information in and I was denied the loan and charged a 40 fee and then we went through another loan where I needed a cosigner. I then had to call my brother to cosign for loan. On top of it all he charged my credit card twice for $900 and I am still waiting to be credit to my account. To matter worse I called the customer service to ask about the credit on my account and he was rude and hung up on me. Companies like these are quick to take your money but if there is a credit due they take their time to pay you back. I suggest no one ever to buy from Sleepys in Beverly if dealing with Simon. if YELP allowed he would get ZERO STARS............ I WILL INFORM ALL MY FAMILY,FRIENDS,FACEBOOKERS TO BEWARE OF THIS SALES GUY...... D. Jones Beverly,MA read more