I am surprised that I never reviewed Bob's. I've actually been purchasing furniture here for the…read morelast two decades. I have to say that they have an excellent selection and they stand by their products. In the past, I have purchased living room sets, dining room sets, and miscellaneous items from the store. All the times that I have entered this location. All the staff seems to be very helpful and polite, not pushy. don't let you roam around. Sit on everything lay down on the couch, etc. and enjoy your visit. They also provide snacks down in the back. There's ice cream and candy does come in handy if not alone. I would like to state one story about their warrantees, which I highly suggest you purchase. One of my purchases was a white leather living room set.. It was a rather large expensive set. it included a large sectional and I added to living room cheers and three Ottomans as I had a huge living room. I had this furniture for approximately four years and to my surprise the sectional on the backside started to peel. I was very surprised about this and I contacted them about replacement as I did purchase the warranty. I spent almost $400 on the warranty which most of my friends thought I was crazy. I'm a big fan of extended plans. Anyway, while I was speaking to Bob's customer service on the phone and requesting someone coming and take a look at my furniture as I wanted to put in a warranty claim to either repair it or replace it. I was informed that they no longer had this leather living room available and that they were not doing repairs on that model any longer. I found myself in a funny position when I asked what can you do for me? They said we can give you a refund so I readily agreed. When my refund came in the mail now mind you I still had all the furniture they didn't want to come get it. They didn't even come in inspect it which I couldn't believe. I thought they were gonna be sending me a partial refund of some sort however they sent me a refund in the form of store credit for over $4000.. yes they refunded me for my entire purchase the cheers the Ottomans and the warranty. Unless I fall in love with a piece of furniture somewhere else, I will always drop at Bob's. Now back to the basic review they have a very very large parking area so you will always get a spot. It's directly on route one so it's. And they have a great selection of furniture for any room or decor. Now when you go in if you like a couch or chair, they actually have different colors. You can order them in even though you don't see it displayed so make sure you speak to the sales person. They have a finance program positive, but I see it advertised when I walk around. Definitely consider Furniture.

I purchased some leather chairs that fell apart from Bob's. I bought the goof constitutional…read morespeaking warranty which they did not honor, enclosed as a picture of the bedroom dresser I bought, and what the material they used to make itsfrom it basically cardboard

This is not a joke. This is my review. I need a new Mattress. I went down there and met the owner,…read moreTerone. Terone is the epitome of what a business owner should be! Friendly, smart, knowledgeable and willing to deal with you! And he cares!!! Not slippery typical crappy salesman, either. I have not even bought a matress, yet. That is the ONLY reason I give it 4 stars, but the fact that I did not buy anything on the spot, but will definitely be buying from them in a few weeks, should tell you everything. Its no wonder why they get so many 5 stars. Thanks for your help, Terone!

Easy quick and customer service was greatly appreciated. Mike was friendly, kind and very helpful…read moreand knowledgeable.

I have been working with the store manager Ronnie Smith. He helped me cancel an online order that…read moregot mixed up and we placed a new order at his store. Ronnie's customer service skills are off the chart good. Never have I worked with anyone more helpful, patient and courteous. Working with Ronnie has been an absolute pleasure!!!

I ordered a queen sized mattress at this store on a Monday and it was available for delivery on…read moreWednesday. I opted for Friday, however. The salesperson Bryan Perry was knowledgeable, polite, and thorough. I was able to track the delivery truck on the day of delivery and watch the progress of the truck's crew. They called fifteen minutes before arrival, arriving within the time frame mentioned. The two men delivering were clean, fast, and polite. My bed is very comfortable. I am very pleased with my purchase.

Service and selection were excellent: They asked all the right questions, clearly explained the…read moredifferences and recommended a mattress which, after we tried several, was our preference. Prices are fair. We've been to a few mattress stores and this was the best in terms of helping us make the right decision without feeling like we were being hustled. All good.

Hang on a minute...how has it taken me this long to find this place? We just got back from Gardner…read moremattress after thinking we were going to "just start looking," and we pulled the trigger within an hour of searching in the store. The salesman was so kind, and when we initially thought we were going to leave and take a while to think about it, he was not pushy at all but instead gave us a price quote offering a small discount. We are pretty independent shoppers, just going by what we like and feel, but we had some questions about the types of foam and he explained the differences in a straightforward way. From his calm approach to the sales process, we decided to stay a little longer and lay on a few more beds -- sure enough, we found the perfect one. I honestly am blown away by such a pleasant shopping experience. I liken mattress shopping to used car shopping: slimy and yucky, but not here. We left with a full bed set: pillows, mattress cover, mattress, and box spring for less than the crappy "bed in a box" that we were actually thinking about getting, just to keep the price down. We are SO pleased. I am assuming the delivery and sleeping experience will be wonderful, but I will update accordingly if there are any additions. Oh, and it is a huge plus for us to see that their mattress covers, pillows, and mattresses are all made in the US -- the mattresses right in Salem, MA. Each mattress has a nice tag indicating this. Great to support local business. Come here! DON'T buy a Casper or any of those other annoying ones on Facebook ads. And for heavens sake don't go to Jordans. This place is wonderful. I don't think they are big on the social media, which is probably why it took us so long to stumble upon them. Go now!!!

I just recently purchased a comfort support mattress from Gardner. It was delivered to my house the…read moreother day. I have been having terrible shoulder pain when I sleep on my right side. I had mentioned this to Zac (Sales associate) he directed me to the right mattress apparently; I experienced one of the best night's sleeps I had in a long while (no pain in my shoulder). The price was very reasonable also. It should be of note that there was no pressure from Zac to make a purchase. When the delivery men showed up, they were extremely nice and professional, they removed old mattress and box spring and replaced it with new mattress and foundation in less than 20 minutes and extremely careful not to scrape my walls while ascending up a narrow staircase! This company makes all of their mattresses here (not massed produced). It was nice dealing with a local company that has a great product and is totally AMERICAN MADE! I would highly recommend this company to anyone who wants a quality mattress. You will not leave this store disappointed.

While cleaning out my home office files, I came across a receipt for a King mattress and 2…read moreboxspring we bought from Gardner Mattress 24 years ago! We've been sleeping on this awesome bed every night since it was delivered and we love it so much we often say "Thank you Mr. Gardner!" Truly the most comfortable bed we've ever slept in. From what I remember, the gentleman who shared his bedding knowledge showed us how and why the mattresses are hand tied. I wouldn't buy a mattress anywhere else and to do so locally is just the best ever. Keep doing what you do-offering top quality with excellent service!! Thank you!

We came in to the store because we had just had lunch next door where we were talking about getting…read morea king-size bed. We came in and couldn't have had a better experience from trying out the beds to the delivery some days later. It's a locally-owned and operated business, so keeping the money in the community was a huge plus.

I was in need of a two piece mattress foundation. Owner operator was honest about availability…read more(next day) and helped wheel the product out to our SUV. I don't know that the pricing was outlet pricing but, I got what I needed and the gentleman was very pleasant to work with. I would consider this biz for other bedroom purchases.

Bob's furniture is OK but it's cheaply made. If you have children it will not last very long.read more

Purchased a couch that was delivered with the wrong back cushion. Bobs says they can't ship out a…read morenew one until September which is 3 months from now!!!! I should have declined the couch and sent it back. Absurd to wait 3 months for a couch cushion. If you order from bobs and anything is wrong just reject the shipment and send it back because bobs doesn't care once you have paid and received the shipment

These people are great. We've bought mattresses and adjustable beds from them a number of times;…read moretheir advice is spot on. They also stand behind their products. We bought two additional adjustable beds from them (having bought two a few years previously) for a second home. One had a bit of damage that was hard to notice. They came and replaced it right away, no hassle. They are worth the visit. Many thanks to them.

Andre was knowledgeable, personable, and responsive. He specified exactly what we needed at our…read morebudget target. I wish I could give him and Siesta Sleepworks 6 stars!