Mattress Depot has an excellent selection of very comfortable affordable mattresses. Al provides…read morepersonalized customer service and helped us find the perfect mattress. He's helpful but not high pressure and funny too. We'll shop at Mattress Depot again and recommend it to our friends!

Al, At Mattress Depot My go to mattress guy!…read moreAlways gives us what we need at the right price. - For years... No pressure. Great guy. Thanks again Al !!

I am surprised that I never reviewed Bob's. I've actually been purchasing furniture here for the…read morelast two decades. I have to say that they have an excellent selection and they stand by their products. In the past, I have purchased living room sets, dining room sets, and miscellaneous items from the store. All the times that I have entered this location. All the staff seems to be very helpful and polite, not pushy. don't let you roam around. Sit on everything lay down on the couch, etc. and enjoy your visit. They also provide snacks down in the back. There's ice cream and candy does come in handy if not alone. I would like to state one story about their warrantees, which I highly suggest you purchase. One of my purchases was a white leather living room set.. It was a rather large expensive set. it included a large sectional and I added to living room cheers and three Ottomans as I had a huge living room. I had this furniture for approximately four years and to my surprise the sectional on the backside started to peel. I was very surprised about this and I contacted them about replacement as I did purchase the warranty. I spent almost $400 on the warranty which most of my friends thought I was crazy. I'm a big fan of extended plans. Anyway, while I was speaking to Bob's customer service on the phone and requesting someone coming and take a look at my furniture as I wanted to put in a warranty claim to either repair it or replace it. I was informed that they no longer had this leather living room available and that they were not doing repairs on that model any longer. I found myself in a funny position when I asked what can you do for me? They said we can give you a refund so I readily agreed. When my refund came in the mail now mind you I still had all the furniture they didn't want to come get it. They didn't even come in inspect it which I couldn't believe. I thought they were gonna be sending me a partial refund of some sort however they sent me a refund in the form of store credit for over $4000.. yes they refunded me for my entire purchase the cheers the Ottomans and the warranty. Unless I fall in love with a piece of furniture somewhere else, I will always drop at Bob's. Now back to the basic review they have a very very large parking area so you will always get a spot. It's directly on route one so it's. And they have a great selection of furniture for any room or decor. Now when you go in if you like a couch or chair, they actually have different colors. You can order them in even though you don't see it displayed so make sure you speak to the sales person. They have a finance program positive, but I see it advertised when I walk around. Definitely consider Furniture.

I purchased some leather chairs that fell apart from Bob's. I bought the goof constitutional…read morespeaking warranty which they did not honor, enclosed as a picture of the bedroom dresser I bought, and what the material they used to make itsfrom it basically cardboard

Easy quick and customer service was greatly appreciated. Mike was friendly, kind and very helpful…read moreand knowledgeable.

So helpful. Had been waking up with backpain more and more until it was every day the past few…read moremonth. Thought I needed a new mattress. Mike was very personable. No frills, just a curated selection of mattresses. Super easy and fast. He gave me personalized recommendations based on his extensive experience. Had my new mattress for a couple weeks now, feels like a miracle to wake up without pain, I LOVE it, feel like a new person. Thanks!!

I have been working with the store manager Ronnie Smith. He helped me cancel an online order that…read moregot mixed up and we placed a new order at his store. Ronnie's customer service skills are off the chart good. Never have I worked with anyone more helpful, patient and courteous. Working with Ronnie has been an absolute pleasure!!!

I ordered a queen sized mattress at this store on a Monday and it was available for delivery on…read moreWednesday. I opted for Friday, however. The salesperson Bryan Perry was knowledgeable, polite, and thorough. I was able to track the delivery truck on the day of delivery and watch the progress of the truck's crew. They called fifteen minutes before arrival, arriving within the time frame mentioned. The two men delivering were clean, fast, and polite. My bed is very comfortable. I am very pleased with my purchase.

Service and selection were excellent: They asked all the right questions, clearly explained the…read moredifferences and recommended a mattress which, after we tried several, was our preference. Prices are fair. We've been to a few mattress stores and this was the best in terms of helping us make the right decision without feeling like we were being hustled. All good.

Hang on a minute...how has it taken me this long to find this place? We just got back from Gardner…read moremattress after thinking we were going to "just start looking," and we pulled the trigger within an hour of searching in the store. The salesman was so kind, and when we initially thought we were going to leave and take a while to think about it, he was not pushy at all but instead gave us a price quote offering a small discount. We are pretty independent shoppers, just going by what we like and feel, but we had some questions about the types of foam and he explained the differences in a straightforward way. From his calm approach to the sales process, we decided to stay a little longer and lay on a few more beds -- sure enough, we found the perfect one. I honestly am blown away by such a pleasant shopping experience. I liken mattress shopping to used car shopping: slimy and yucky, but not here. We left with a full bed set: pillows, mattress cover, mattress, and box spring for less than the crappy "bed in a box" that we were actually thinking about getting, just to keep the price down. We are SO pleased. I am assuming the delivery and sleeping experience will be wonderful, but I will update accordingly if there are any additions. Oh, and it is a huge plus for us to see that their mattress covers, pillows, and mattresses are all made in the US -- the mattresses right in Salem, MA. Each mattress has a nice tag indicating this. Great to support local business. Come here! DON'T buy a Casper or any of those other annoying ones on Facebook ads. And for heavens sake don't go to Jordans. This place is wonderful. I don't think they are big on the social media, which is probably why it took us so long to stumble upon them. Go now!!!

Love! Love! Love! My new mattress (and made in the USA) - professional, prompt and beyond perfect…read morenight sleep. One huge Lipstick Warriors' Seal of Approval! Be well, Lipstick Warriors

While cleaning out my home office files, I came across a receipt for a King mattress and 2…read moreboxspring we bought from Gardner Mattress 24 years ago! We've been sleeping on this awesome bed every night since it was delivered and we love it so much we often say "Thank you Mr. Gardner!" Truly the most comfortable bed we've ever slept in. From what I remember, the gentleman who shared his bedding knowledge showed us how and why the mattresses are hand tied. I wouldn't buy a mattress anywhere else and to do so locally is just the best ever. Keep doing what you do-offering top quality with excellent service!! Thank you!

My wife and I just recently purchased our new queen mattress and couldn't be happier. The owners…read moreare so knowledgeable and asked questions. No scripts nor high pressure tactics. It was the first place we went to, then checked several other stores but came back for the best choice and deal. Sincerely Stéven / Kathy Smith

5 start customer service in store and delivery! Staff takes time to get to know the customer and…read moretheir needs. Prices are fair and competitive. This is a must go to place !

Service in the store was good and what one should expect. Unfortunately the following communication…read moreand customer touch points primarily from delivery drivers was unfavorable and unprofessional to say the least. I do not like giving bad reviews but I think it's beneficial that management know what a customers interaction and what the customer experiences like We had a delivery scheduled which I insured there was somebody there age to accept the delivery only when the delivery drivers got there they decided they did not want to deliver the items as they said, conditions were unfavorable and unsafe there are areas that have easy access to the house houses empty as new furniture being brought in. Please see the photos attached to understand that this is not acceptable based off of Bob's drivers for a delivery.

We placed a large order furnishing an entire home with Bob's after visiting this location and we…read morewere told all items, except 1 piece were available for delivery. A week later we called back to add another piece to the order; when adding the piece, the associate mistakenly cancelled our order putting all items back into stock. Now, we have to make ourselves available for 3 separate deliveries, meaning three days taken off work since they only deliver on Tuesdays or Thursdays to our area, and one piece is over two months away from even being in stock again. Sales reps have deferred responsibility, and even supervisors say they cannot approve delivery exceptions. Poor experience - will not shop at a Bob's again.

Andre was knowledgeable, personable, and responsive. He specified exactly what we needed at our…read morebudget target. I wish I could give him and Siesta Sleepworks 6 stars!

Great selection of mattresses to try in store. I went on the Tuesday before Memorial Day weekend…read more Andre worked to get my in stock set delivered between noon and 2 that Saturday. The delivery people showed up at 11:59 am and had the new mattress set up and the old set removed in ten minutes! These guys did great! Terrific value from a local business. Don't bother with the chain stores. Go here! You'll be glad you did. I know I am!

Can't beat it- made in USA and great quality. Plenty of options for your comfort levels.read more

Love our new mattress! Excellent service. Highly recommend. On time delivery. Thank you!read more