The service was not satisfactory. The staff's attitude was unprofessional and they were not friendly or helpful. I will not be making any future purchases there as I believe customer service is essential to a business. read more

Don't shop for a mattress here! Some of staff are pushy salesman trying to sell you something you don't need. Check your invoice before excepting purchase. They change the verbal quotes to more money on the invoice. And sell you items that you don't want. They do not return phone calls. Customer service is not part of their service. Once the purchase is made you are on your own. I would not recommend this business to anyone. read more

We don't typically leave reviews unless the experience was uniquely wonderful or truly dreadful. Unfortunately, our recent experience at Mattress Firm Capitola was terrible. This had nothing to do with the quality of mattresses offered but the customer service provided. The customer service was lackluster and honestly just downright rude. The lack of knowledge regarding their own policies was disappointing and contradictory to their stated procedures both online and advertised in other branch stores. The general lack of curbside manner was so off putting we went to a competing store the following day and had an amazing experience which resulted in a purchase. read more

The service is excellent and super friendly staff. Wonderful to deal with. Great selection! Highly recommend!

1. Nicholas at Mattress Firm Capitola was AWESOME! He was friendly, knowledgeable, professional, caring, etc. Nick explained all of the information and technical facts about the bed that we needed to get the perfect bed. The staff was also friendly; you can tell that they enjoy working at Mattress Firm. 2. Jose and Martin who delivered our bed were also AWESOME! They took the old bed and set up the new bed in no time. Jose explained the remote control to us. The both of these gentlemen were friendly, professional, and they sure know what they were doing. 3. I am so pleased with the Capitola Mattress Firm that I would highly recommend to anyone in the market for a new mattress. read more

I found the buying process to be challenging.... The salesperson was combative, argumentative, and high-pressured...He wanted $100 to haul away old mattress--which, I believe, is required under California law....While negotiating, I got up to leave & eventually got a fair price...The delivery team--Manuel and Victor--were great....Be ready for high pressure sales techniques here.... read more

Recently just bought another super comfortable bed from Aaron and Dax at Mattress Firm. Both are awesome, excellent customer service sales reps, no pressure, very knowledgeable and Aaron helped me find the Perfect Twin XL at a great price. ! Excellent salesmen. Answered all my questions, thank you so much! They definitely make you feel special and ready to help find the perfect bed! read more

Dax was wonderful and helped out my parents tremendously! They are so happy with their new mattress! Dax was so patient and knowledgeable on different mattresses. Went above and beyond! I really value this service as a customer ! read more

Multiple friends recommended purchasing a Purple mattress from Mattress Firm in Capitola CA because of my nerve & back pain; plus I get hot when I sleep. The only Sales Rep in the store Sunday was TJ & he provided the best customer service for all who came into the store when I was there. With TJ's help, I purchased a Purple Hybrid 3 & a pillow. I was very impressed with the technology of Purple brand & the wide range of mattress options. I received REAL customer service from TJ & I recommend highly Mattress Firm Stores, and Purple beds as well. read more

Word of advice when you walk in make sure the mattress you are considering at this store is a new mattress before proceeding. In talking to sales person Issac he asked if I would consider a used mattress and I said no I would not. There was no hesitation when I answered. I was looking at one mattress but thought a bit high even on sale so he said he could make a phone call to see if they had anymore wiggle room. He came back with $200 more off price so I purchased it and had it delivered. While the delivery men were removing the old mattress I looked down at the new mattress and saw a red tag that said. USED/PRE OWNED no warranty. Immediately called the store and talked to Issac about what had just been delivered and reminded him of my (NO) answer to a used mattress. His response was well you can return it but you will have to pay full price for a replacement. I knew exactly at that moment what kind of a business this was. (FLIM FLAM) THIS WAS A DECEITFUL SALE. HE KNEW I DID NOT WANT A USED MATTRESS BUT USED THE TERMINOLOGY "I CAN CHECK OUR CLEARANCE DEPT AND SEE WHAT THEY CAN DO. " SIMPLY PUT, HE LIED. WORD OF ADVICE DO NOT GO INTO ONE THESE PLACES WITHOUT DOING YOUR OWN RESEARCH FIRST. I DID NOT AND WAS LIED TO BY OMISSION . read more

Salesman wanted me to buy a adjustable base and was pushy Just looking for options and prices but was made to try something I wasn't looking for read more

My fiancé and I had an incredible experience working with Isaac! Very knowledgeable and friendly. Great selection and outstanding service.

Great service with Jaime at the Capitola showroom. She was very helpful in guiding me to determine which mattress was the right one for me. By the end of our process, I gladly made a purchase with confidence at the best price. My next day delivery went very smoothly in the timeframe promised. Miller Perez and his team were very efficient and professional with set up of the new mattress, and take away of my old mattress. I highly recommend a visit to the Mattress Firm in Capitola. Sincerely, Cathy L. read more

As of now, the new mattress has arrived and all is well. I can say I am happy now. Great customer service on the way in. The first mattress delivered was a clunker. Then there was a truck that came to pick it up, planning instead to leave me with no surface to sleep on for up to two weeks. As of today, I have a new mattress on my bed and it is very nice. read more

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After reading all the review on the Purple Mattress, I made an appointment to test the various versions of the Purple Mattress. I will impressed and purchased a Cal King size Purple Mattress, with the expectation it would be delivered the next week. Long story short, Mattress Firm did not phone to confirm delivery, so we did inquire, only to be informed it was no available. The tentative date is three week hence, however, any attempt to get confirmation is met with ghosting (ie no returned phone calls). I highly recommend not paying until delivery. read more

Stopped in today to buy the purple mattress. Issac the manager was there to help me out. I had a ton of questions (sorry Issac) which he answered all of and was super knowledgeable. Huge shout of to Issac. They have the purple mattress in store to try and are faster at delivering it than purple themselves! They also have a big selection of other mattresses as well. read more

We had anticipated buying our Therma mattress today at Mancini's. But due to the TOTAL lack of sales interest, we walked out. Mattress Firm is the place! The staff was very friendly and knowledgeable. We suggest buying from them and completely bypassing the other place up the street. read more

Our bed cracked on the side so we needed a temporary fix. We found mattress firm and they shipped my frame 4 days early.

Absolutely the best and easiest Mattress buying experience. My wife and I were uncertain of how to pick out a mattress. Especially since we had to bring our 2 and half year old with us. Sam the sales rep there made the experience a dream. He was making forts out of pillows to keep our daughter entertained all the while helping us choose the best mattress. He gave us all he pricing options and wasn't pushy at all. My words leaving Mattress Firm, "who knew buying a mattress could be fun!" Thank you Sam, we will be there for our next mattress need for sure! read more

Mattress Firm Capitola - Mattresses Near Me - Capitola, California

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From our sales person Isaac to the delivery personnel, I had an exceptional experience. The timeframe to receive my new mattress was 2 days, even over a holiday. The quality of product went above and beyond my expectations, as did the entire process. Isaac was extremely knowledgable, personable, professional, efficient, patient, and friendly. The delivery team was excellent and knowledgeable as well. I will most definitely recommend and purchase again. Thank you! read more

I needed a new mattress asap. I found Mattress Firm on Yelp and decided to try it out. I was greeted as a walked in the door. I found the mattress I wanted in about two minutes. My order was written up and I was out of there in about 20 minutes. The mattress was delivered the next day. I loved the entire experience! Super easy. No pressure to buy, even though I had no intention of leaving without purchasing a mattress. For a no-nonsense, easy and friendly way to buy a mattress, this is the place. Oh! And tye delivery team was friendly. They had me set up in a few minutes. I highly recommend Mattress Firm! read more

Isaac and Adan (AJ) delivered great customer service, even when I needed to return a bed. Adan was patient and helped me return the bed. And, even though Isaac had to deal with some hurdles on his end for the return, he made it work. I really appreciate this level of customer service, especially during these times where nobody seems to care about anything. I find that the staff at this store do care about helping you find a great bed and are very knowledgable about their products. Thanks AJ, Isaac and team! read more

Buying a mattress is not high up on my retail excitement list and when my air mattress died, I had to bite bullet and chose the 41st Ave store out of location convenience. What a smooth pleasure the whole experience was! Tabatha at the store completely educated me on coil numbers and firmness vs. firm support and got me a great 4th of July deal on a Queen set. Delivery was well organized with text and voice mail and I got my new set delivered in Seascape the next morning! The delivery guys were courteous and friendly and did a top job lugging everything up a flight of stairs and setting up the bed. Thumbs up on this business! Excellent in both - sales and delivery! read more

Mattress Firm Capitola - My new SuperDuper Beautyrest WorldClass - Mattresses Near Me - Capitola, California

My fiancée and I are moving within Santa Cruz and decided to upgrade from the twin we were sharing (which I also purchased here some 3-4 years ago) to a queen. Isaac was wonderfully helpful, he managed to get us a fantastic deal well within our budget and worked with us to make sure it was what we were really looking for. Thanks for all your help! read more

Great customer service. Delivered the mattress as promised, called a day ahead to confirm delivery time as promised. Delivery crew was great and quick. read more

Second time buying a mattress from here. Second time that service was awesome. All of my questions were answered. Ended up buying a Purple 4 mattress and an adjustable base. Getting delivered tomorrow! Love this place! read more

The saleswoman was very attentive but clearly had her "used car salesman" script going and was doing her best to upsell. I suppose you can't blame her for that, but buyer beware, because you may end up, like I did with things I wasn't happy with. I ended up spending 50% more than I intended to on a Stearns and Fosters mattress that I'm not happy with because it sleeps "hot" and it is enormously heavy. I can barely lift the corner to put on fitted sheets; I will never be able to turn it. The salesperson knew I lived alone and had some orthopedic problems. I would have been better off with something that was not as thick. Also, I have my doubts about the suitability of this mattress for the Sealy Tempurpedic adjustable base I purchased at the same time; it folds weirdly The base I purchased works fine, but the remote looks and feels cheap for something at this price point. In fact it is very cheap. It slipped off my bed and when it landed on my wood floor, it flew into pieces, the electronics board and pair button detaching from everything else. After spending 1.5 hours on the tech phone line, I was informed that "accidents" are not covered by the warranty, so I have to buy a new remote ($39 on-line--I bought two given that they are so poorly made) which won't arrive for a week. I would recommend that anyone who buys one of these Tempurapedic adjustable base buys an extra remote at the time of initial purchae. This remote accident is how one discovers that there is no way to set the bed back to a default flat position if you don't have a working remote paired successfully to the power unit. This seems ridiculous, and makes me feel like the base is cheaply made--they can't even be bothered to put a button on the power supply that would allow you to put the bed flat, let alone operate the bed manually instead of using a remote. It's a nice, quiet store with friendly sales people, but buyer beware. read more

I had a bad experience at another mattress store so I went in feeling a little salty from that but was pleasantly surprised with this mattress firm. Isaac was absolutely amazing. He was so friendly to my son and made us immediately feel welcome. He knew what mattresses were the best and had us in and out in no time. I felt like he actually cared about us as customers which is huge to me!!! Thank you thank you Isaac! read more

We had great service from Lawrence yesterday. We had a lot of questions and he was not only a great listener, but also very knowledgable, patient and informative. He helped us problem solve our issues with mattresses and we feel like we made a great and informed decision. We were able to schedule delivery for 2 days later, which is great! Couldn't recommend he more. He deserves an employee award! read more

I recently returned to Mattress Firm. When I went the first time I didn't like the salesperson. I was totally turned off being shown the most expensive Mattresses. He didn't really listen to me. I did return on Wednesday and was very pleased to have Isaac helping us. It was a great experience. He is very knowledgeable and patient. We also appreciate his honesty. We set up a delivery date and it was easy. Our new Mattress and box springs was delivered the next day. Delivery was great, no problems. They were right on time. Thank you Isaac read more

Terrible delivery service We went in knowing we wanted to purchase a Tempur-pedic mattress and our salesperson was very helpful and kind. We spent time understanding the difference between mattress levels and as we chose one we were told delivery could happen at any time during the week because everything was in stock and ready to go. I had to arrange for my current mattress to get picked up and explained this to our salesperson so we could ensure that we would not be without a mattress while the new one was getting delivered. I had set up for delivery and then got the phone call and emails and text confirming delivery for the next morning. When nobody showed and I could not get a hold of anyone at the delivery center and nobody at the store till 10 I was rather frustrated. I then got emails saying my delivery was "getting scheduled" . After a few calls it was found out that the mattress was not in stock and could not get delivered for over a week. I had no mattress at this point so our salesperson arranged for a temp to be sent out the next day. For the inconvenience I was told the delivery fees would be refunded (has not happened) and was given a set of sheets that do not fit the bed at all so are useless. The new mattress was delivered, the delivery guys were acting strangely and wore shoes in my house (rainy weather) which got my rug dirty. As they left I went to close the gate and make sure all garbage was picked up and saw that the delivery drivers that had backed up the driveway in their box truck, had run over my keypad at the top of the drive and broke it in half. Then they left and did not stop or call to say what happened. I called the store immediatley and was told to email the photos over and someone would contact me. This has been a HUGE inconvenience and a costly issue. I have emailed a provisional quote to the delivery people to get the gate keypad replaced. This means more of my time waiting for people, making phone calls and trying to get this resolved. Overall I would never reccomend Mattress Firm to anyone because of the delivery issues and lack of getting this resolved. read more

I just want to say I love my new bed!!! And the salesman was the absolute BEST. Sam Karp didn't pressure me but helped me get what was best for me. Thank you Sam!!!!!! read more

We thought we'd stop in just to cover the bases, intending to go next to Mancini's down the street. It was quiet and there was something about the super-clean, uncluttered no-nonsense layout of the store that said to me "these folks are serious about just one thing: mattresses." Jamie Weber helped us compare all of the options and sort out the various differences in features and price. She took her time with us and when we finally had it decided, she worked out a fantastic, totally awesome deal for us! Not only was the price just terrific, but we were also able to get 0% financing on our purchase. I can't say enough good things about Jamie and Mattress Firm. (Edit 2 days later) Sorry, Jaime for misspelling your name! We just took delivery of our new bed. Everything was handled perfectly during delivery. read more

This place is overpriced and they offer ZERO customer service. I wanted to get a second remote control for my bed and these idiots can't seem to do that. I finally gave up. read more

It really seems like they have substandard mattresses for expensive prices. I got a beautyrest mattress, it was nice in the store but way too soft when I got it home. Go to Bay Bed & Mattress and get a bed that the foam is interchangeable and therefore you can customize the comfort. read more

What a sham, I applied for their financing which is advertised at 60mo interest free and was denied under the guise Synchrony bank could not verify my Identity, I followed the requirements to the letter and sent them all the info they asked for and my credit score is high enough to obtain credit anywhere i go on a signature. So I was perplexed to say the least and reached out to an area manager for Mattress Firm who reached out to Synchrony bank who advised her to have me reapply so they could verify my identity and maybe approve me. We did, The area manager says we have an approval through some other financial institution for a reasonable dollar amount but the interest free timeline is only 12mo following up a 35.9 % interest rate if not paid in full within the 12 months. Seriously? Eight months ago I rode away on a new motorcycle with a 4 year 0 % interest loan on a signature. Now I have 2 hard inquiries on my credit report report that will take two years to fall off and have a negative impact. And NO BED! I wouldn't buy from this place if they were the only deal in town. I feel shammed, they have acquired all my pertinent information and I'm sure they'll share that with other solicitors they've negatively affected my credit standing and bait and switched with the credit offers,, i never would have applied the second time if i had known it was not the original 60mo 0% interest loan i had originally applied for. Unbelievable! The problem wasn't as much in the not being approved because they couldn't verify my identity it was with your sales associate running my credit information with your "alternative financers" WITHOUT my permission. Mr Palmer I too am in retail at an Area Managers level as well, I'm familiar with bait and switch tactics and if you'd like to continue discussing them in a public forum I've got no problem with that. To be clear what that looks like, you acquired my credentials under the guise I was applying for 0% financing, when that was declined under bogus reasoning you automatically used my credentials to apply somewhere else without my knowledge or permission for a loan or an organization I wanted nothing to do with. That's in layman's terms SHADY! Legally its called something else. read more

Patience, expert assistance in choosing the correct sheets for my mattress from a kind and friendly Kathryn Harrison. Enjoyed every moment of the process. Thanks a billion! read more

I never received any communication about my mattress other than sorry sir but its out of warranty. Even though it was in warranty when I the service company came out to play some stupid game with the mattress to tell me that I am wrong. Bottom line, that mattress is in a guest room now and is never used its there just for looks basically. I had to purchase a new one. I bought a new one from costco and i love it. The best part about Costco is that they always stand behind their products. So the fear of dealing with warranty companies and lack of communication will never happen. I would not purchase from here again. read more

Came in and bought a mattress and it was delivered the next day! Jaime was awesome and made me feel comfortable to take my time and pick what was right for my body and sleep style. I found the bed online for a higher cost so walked away feeling totally happy with my purchase. The delivery was as expected with no issues. Payment options for every budget too. Overall a quick and hassle free purchase just what it should be! read more

I'm not sure why I even give them a one star, probably because the delivery people were nice. The bed was much harder than the one in the store and I think it was defective. I tried to return it even taking a 50%loss and then they made up a reason it couldn't be returned. I think the whole thing was a scam. Buyer beware...so many better places. read more