I am having terrible low back pain and 18w pregnant so can't to look for something more supportive. Juan was very helpful the first time when we came in wanting a purple mattress. He is super knowledgeable about all of the mattresses and their components. He was even more helpful the second time I came in wanting to exchange the purple for another mattress. Crossing my fingers this sealy is the one! I've bought all my mattresses from the firm and will continue to do so in the future! Thanks Juan! read more

Juan Ortega and team ensured I was taken care of from the moment I called in to even after I left with a new mattress. I was treated like family and was provided many options to customize the best sleep experience for myself. I couldn't be happier with Juan and team over at mattress firm. They do it right. Honest and trustworthy group!! Keep up the good work. Outstanding! read more

Wife had been asking me to pick a mattress from the myriad of online options like Saatva, Nectar, etc. I finally got around to looking at them and immediately realized that buying a mattress online just didn't feel right for us. I called up the Mattress Firm store Saturday morning and got ahold of mattress/sleep expert Robert; he let me know that the store was sanitized and ready for us to come check out some mattresses in person. We visited the store that afternoon and Robert listened to our sleep preferences/needs and took us on a tour through several mattress types and firmnesses until we found one or two we thought we liked. At that point he showed us an adjustable base; while I have never had an adjustable base before in my life, I can tell you that after having Robert demonstrate an adjustable base for you, you're going to want one. Robert showed us every option available without being pushy or insistent. He showed us for beds and bases that covered a range of prices, and offered not only serious discounts on certain beds, but also excellent financing options as well. He even went the extra mile and helped us figure out how to upgrade both of our son's beds as well, and arranged for home delivery of everything. I would not hesitate to send my friends or family here. The whole team was very courteous and professional. I can definitely see us buying another mattress here in the future. read more

Mattress Firm Cinco Ranch - Mattress Firm Texans sign - Mattresses Near Me - Katy, Texas

John is great! I phoned in about a box spring and thanks to John was able to leave with a mattress and a box spring all for an affordable price all the same day. Wonderful customer service. John truly listened to my needs and made sure he exceeded them with a smile! Thankful to the Westheimer Pkwy location for going above and beyond! We will be back! read more

Juan was a pleasure to work with. Fast and professional. No games and he really cares about the customers needs.

Michael Alston was a great help to me!! Super nice, and funny! He really finds things in common with the customer and finds ways to relate to their experiences with mattresses and finds solutions very quickly! He made our shopping experience very easy!! This is a great Mattress Firm location! read more

So I went to Mattress Firm looking for a simple twin mattress for my daughter's new bed....It has a trundle. I get there and it seems like there is nothing that I'd really like for the price. I'm about to leave and Victor, the sales associate asks what I'm looking for and if he can help. We go round and round about options and ways to save and we finally come up with a plan. See I need a new queen bed for my guest room as well. Victor suggests a GREAT foam mattress for the queen that he can give me 50% off on. Then he says...I heard you talking about a full size as well... I explain that was my daughter's mattress...But i'll have to wait due to price. Victor says gimmmie a sec. Victor got me a full size foam mattress for 50% off as well. Then he says...Hell, I'll throw in the twin you liked..No charge! Then he noticed I liked a cooling pillow that was not being sold any further. He called around til he found one at another store. He got a $200 pillow down to $70...But then said, I can sell you the demo you liked for $35 if you want that instead. I jumped on that deal. So to break it down...I got a Queen foam, a full foam, a twin with pillow top, and a $200 cooling pillow for $779!....With a savings over $1000. This is the BEST mattress store I've ever dealt with...And Victor deserves a promotion for all the patience he showed. He worked with my wife and I for almost 2 hours to get us everything we needed. He even listened to everything g we said....To him..And in passing. He knew we wanted the other beds at a later date....And was able to get us those NOW! Victor....YOU ROCK! read more

I received an awesome deal. The process was easy due to the amazing and informational staff. Al and Kolin were awesome!

Walked in to get a mattress set for a spare bedroom. Juan took care of me. I was in and out in no time. Very courteous and helpful.

Juan took such great care of me during my mattress purchase! He listened and gave excellent recommendations. I am so excited about getting a great night sleep and using my adjustable bed frame. Go see Juan sand he'll take care if you too!!! read more

AT THE STORE: Great! Chris was easy to work with and provided excellent service during the Memorial Day Sale. I decided on queen instead of full and purchased a complete set-up. High five. RED CARPET DELIVERY SERVICE - NOT GOOD. Hector and Lawrence arrived 40 min late. Online tracking simply kept pushing the delivery time. I had to make a call to the store to prompt communication. People schedule their days around deliveries; proactive communication (either from warehouse or driver) BEFORE the delivery window closes and BEFORE the customer calls is one area in need of improvement. They started working, discovered they did not have headboard and footboard. Phone calls ensued. Then, the pieces were discovered on the truck (numbering issue)! Then they informed me this was their first day (contract workers) with Mattress Firm. I read the instructions and the three of us built the bed together. Start to finish about 2.5 hrs. with a reminder needed for them to take the red carpet. Their supervisor, Tricia called to check while we were working. I tried calling her back about 10 times, unprofessional voice message on answering machine. Wow. Hector and Lawrence were courteous, apologetic and completed the bed. Mattress Firm can do better - training, professionalism, logistics. read more

I recently purchased a mattress from this location and I am so glad that I did! Not only do they have tons of options, but the sales associates are great! I usually dread going anywhere there are sales men because I don't want them to hassle me about products. But the sales associate, Mark, who helped me was wonderful! He was knowledgable about products, helped me find exactly what I wanted, let me try out different mattresses, and went well out of his way to get me an amazing deal that was in my budget for the mattress I wanted. He was so helpful through the whole process and very patient with me, while still keeping distance and not being pushy to get me to buy a more expensive item. I would definitely recommend this Mattress Firm and would recommend Mark to anyone who is looking for a new mattress! read more

I had an overall great experience getting a new mattress over the weekend. The salesman Chris was easy to negotiate with and talk. I did not feel pressured. I even found a cheaper price on my mattress online and he quickly and easily adjusted my price. I did have a couple minor problems with my delivery. They delivered the wrong mattress protector but I was able to exchange it for the right one. They were also running late but they did call and let me know they were and an updated time. I would recommend this store and salesman Chris to family and friends. read more