I recently visited Mattress Firm on Saturday June 21st and wanted to take a minute to recognize…read moreprobably one of the best floor sales professionals I have ever worked with - Chase. I have been in the staffing industry for over 25 years and have talked to and worked with a lot of people in Chase's position. His ability to engage people, truly work through their needs, describe and recommend the right product, and make sure you don't feel pressured to buy was outstanding. I would highly recommend that Chase gets an opportunity to grow his career in the field as he has exceptional customer experience skills but also has the capabilities to teach others how to truly provide that experience to their customers.

had a great experience buying a mattress! hunter was so knowledgeable & helpful! i would totally…read morerecommend this place in the future.

I have suffered for quite a while because I needed a new mattress, so I looked up reviews on Yelp…read moreto find a good place near me. Mattress Warehouse Durham had great reviews. I'm so glad I picked this place! Tonya, the manager, was extremely friendly and helpful! The computerized selector helped narrow down my choices. It was easy to select the mattress that fit my needs! I had a great experience here, and the bed I chose was also on sale! I highly recommend this place! Update: my bed was delivered first thing this morning, right on time! Delivery guys were super friendly!

Friendly and knowledgeable salesman. Learned a lot about choosing the mattress that best fits your…read moreneeds and preferences. Great products and prices!

The service was excellent at Bob's Discount Furniture store, at 405 Crossroads Blvd, in Cary…read more Adrianna was my sales representative. She was cordial, professional, and patient. She met me at the door and directed me to some pretty awesome pieces of furniture, in which I purchased. Thank you Adrianna, I will see you soon for my next purchase!!!

On a whim decided to stop in to see what's new in the furniture world. The staff were friendly but…read morenot saley. They introduced themselves, asked if you needed any help, explained the store layout and let you be in your way. Thank you! The store is pretty spacious and layout in a way you don't feel overwhelmed. There are a lot of things to choose from for the home. I loved their selection of rugs! Now, the surprise? They have a little kitchen area where you can enjoy a cookie, ice cream, or coffee if you like. Nice touch to the shopping experience. From what we saw, things were priced pretty well and looked to be of good quality. We will keep this in mind when we want to redo our next space.

Josh is fantastic, and his mattresses are top-notch. His flexible hours make the process even more…read moreconvenient.

Had such a fantastic experience with Josh at Direct Outlet! He was extremely knowledgeable &…read morepatient in explaining everything to know about mattresses. He was genuinely so kind! Everything was very reasonable - I purchased a queen mattress, base, pillows, & a protector. Would 1000% recommend coming here for all your mattress needs! We will definitely be back!

When it was time to get a new mattress/box spring, I decided to go here based on the good ratings…read moreand philosophy of the company. I am happy I did. Greg, the manager, is very knowledgeable and patient, and explained the features of the various models without pushing at all. He did suggest trying out a number of types just so I would become familiar with how they all felt. I appreciated that, and it ended up that the one model I figured would be best for me was actually the one I chose. I am also impressed by the warranty and continued support that comes with my purchase. Everything arrived when they said it would and the delivery team was friendly and got everything done quickly and efficiently. The mattress itself has made a big difference in my sleep quality. I would highly recommend OMF and the Glenwood Ave location.

Kind of embarrassing to wait 2 years before writing a review for excellent service. Even worse that…read moreits the excellent service experience that got me back to writing Yelp reviews as we excited covid. Back in late 2021 we finally settled on a new house. We were all exiting covid and our stuff had been in storage. We had moved back to Raleigh from out of town only to hit Covid. So our stuff had been in storage for several years. We moved in right before the holidays. As part of that we had to also get the new house ready for holiday guests. Yes it was stressful. Even worse, we found that our hand made cherry bed had been partially destroyed by the previous movers. Lucky enough a friend of a friend could recommend an outstanding wood craftsman. He came quickly and repaired the frame. That left the next issue, the mattresses had not done well in storage and needed to be replaced. And I don't need to remind you how much businesses and all of use were struggling to get back in a rhythm. So with maybe a week or a week and a half to go, i went in search of a mattress. Turns out it was an unusual size. I can't recall now. Thats what happens when you wait to long. But for YEARS while we had been in Raleigh before we left town in 2012, Original Mattress Factory had been our place for mattresses. What we all liked among other things, is that they are made here, in the store. So I messaged the corporate portal. Again, remember how much businesses were struggling to get back on their feet then. Wish i could find the email. I got an IMMEDIATE response from some executive. CEO? Can't recall. Clearly there not staffed at HQ yet. he had understood my need and called the sales rep at this store who was ready to have me come in. it had been, like, minutes. RESPECT. i raced over there and the sales rep, wish i could remember his name, was Johnny on the spot. he showed me my choices, said my unusual size was not on the floor, but they made them there and would whip it out for me. They could deliver next week! I almost propsed marriage right there. And sure enough on the day, the two guys showed up very professionally. they delivered, they even moved the old mattresses for me downstairs. The next day my long awaited nephew showed up none the wiser. What a fabulous experience. Each year since we have had holiday guests in that bed. The whole experience was an outstanding value. Attitude of good service starts at the top!

Spent the afternoon at Ethan Allen near Crossroads selecting furniture for our new winter house in…read moreFlorida. I was looking for a coastal feeling with whites, blues and greens. They were so helpful and tried to stay within our budget.

Selected a dining table and 4 chairs that were on display for purchase. Chairs were as is clearance…read moreand table would be orders. Tag on the table for item #1365035 showed price as $2390. Sales agent discovers the tag was mislabeled and their system price was $2902. Sales rep wanted to honor the price as on display. However management refused to honor the displayed price and proceeded to defend that they made a mistake in labeling. As a long time customer I see this as a bait and switch and find the behavior disappointing by Ethan Allen management.

Buyer Beware! We bought a sectional less than a year ago from Bassett and in that period have had…read morea return for a replacement and more than 4 service visits to fix problems with the replacement. We paid up for a "what we thought " was a good quality product from a reputable furniture company. The sectional already looks like it's 20 years old. The cushions sag, the material wrinkles and it is the most uncomfortable sofa we have ever experienced. We were sold one sectional and believe Bassett shipped a much cheaper model. Sad and true!

We ordered almost $9 grand in furniture for our living room to be made with their softest foam, a…read morememory foam-like seating cushion and soft fiber back cushions for the club chair and sofa. Important for my disabilities, as I had donated two feather down combo sets that were too hard, and could not afford another set. I noted upon arrival that the seats were hard as rocks while the delivery men were still in front of the house and called asking for our salesperson or a supervising person post haste to no avail. When I finally reached her, days later, she told me I must be reading the numbers on the cushions wrong. We finally brought the entire seat of one cushion in and she was stunned, stating she had no idea where it came from. LONG STORY SHORTENED-SHE WAS STILL ORDERING A FOAM THEY NO LONGER CARRIED. Bassett offered to exchange for feather and down, but the man brought 3 seat cushions, said he would reorder about12 to 16 weeks. Now almost a year since delivery and we call, but again hold for an hour and hang up on us as we had initially( not mentioned because it took too much space). Went to store and the friend of now gone salesperson read our computer print out that CLAIMED the feather and down cushions were installed. A bold faced LIE. Chair cushions do not fit my sofa. We had planned to try and sell it so we could buy something I could sit on instead of just my bedroom chair as I did for the previous winter. She was to call us about putting the softer fiber, like the back, in the seats. We called once since and got nothing. Now a second year of no visitors during the holidays because there are blankets on the sofa and chair I do not use because they hurt. Pretty to look at, but not what we ordered. Breach of contract obviously, but they chose to ignore us. Maybe they dislike physically disabled or knew I was military by my bank choice. Do not pay cash or bank transfer as they are no longer the company they used to be.

Let me first say, wonderful delivery team! Nelson and Thomas delivered our patio sectional, end…read moretables, dining table and area rug. These gentlemen did a fantastic job bringing all of these pieces in while somehow keeping their feet clean from the exposed clay in my backyard. They also took great care to not get the clay on my brand new area rug which was much appreciated! One word of caution when dealing with this business, it is essential to stay on top of communication while waiting for your order to arrive. It is their policy to deliver furniture without the cushions, if they have not arrived with the furniture frames. Just be aware that you may have furniture that you may not be able to enjoy without the cushions until they come in.

We bought a teak patio set less than a year ago and the current condition is terrible even having…read morebeen in a covered area. I have emailed about this several times to multiple addresses now for over a month and have received no response. Expect better quality and service especially considering the price tag.