What a great store! We needed to replace the couch and loveseat in our condo, and needed to do it…read morequickly, as we had renters in two weeks. Kenneth, the owner, spent an hour with us, helping us to pick out the new furniture, along with the fabric. You could really tell how proud he was of his product, which he has made in his own factory. Four days after ordering, the furniture was ready, and it was delivered the next day. Kenneth and his nephew even delivered it themselves. The workmanship is great, and both pieces were reasonably priced and are super comfortable! You will be impressed with the both quality and comfort. But the SERVICE... Wow!!! It's unheard of in this day and age. King's will be our first stop for anything furniture related in the future.

Personally I didn't like how the store was set up. You walked in the front door and big ole stairs…read morewere right there. No sense of direction or anyone around to help you. I was there all of 10 minutes. Felt like the snowbirds got more help than me. Not many items in there and what was there was overly expensive. Yes Destin is a tourist town and caters to ppl with money. I definitely don't recommend going especially if you want to be snubbed.

Great selection , service and pricing. A hidden gem for mattress purchase. Recommend highlyread more

We shopped around for a new mattress at several places. Mattress Warehouse beat those other places…read morehands down. Alan is a great salesperson! They even threw in free pillows and a mattress pad.

I walked in knowing exactly what I wanted. David greeted me, introduced himself, laughed when I…read moreshowed him on my phone the mattress I wanted then apologized that it actually wasn't in stock. No problem, I just needed one to try out that was closest to the feel of the one I wanted. David showed me one and it was great. The mattress I bought was a king size on sale for half price and it was going to take 2 weeks for delivery. Haha, I've been waiting 5 years to buy one so 2 weeks wasn't a problem! David was fantastic, easygoing, listened and didn't try to upsell which I really appreciate.

Excellent customer service. They delivered next day. I love my bed. All employees were very…read moreknowledgeable and professional.

The adjustable bed I purchased with the wonderful mattress at a good price has a terrible…read moreidiocrncry. The first time you use it, the mattress slips to the bottom of the bed frame. You end up with a large hole across the top where your pillows slide down and you cannot make your bed because the mattress is up against the footboard. There are two very small plastic end caps that are suppose to hold the mattress in place. I called the owner 4 times, a very nice guy who says he will call back and never ever has. I offered to change out my bed frame for another and (guess what?) he said he'd call back and doesn't. I have such a hard time making my bed every day. I thought the sale and install was great, but the true metal of a company is how they act when there's a problem.

Bought recommended king size mattress. Was delivered on time and we are very pleased.read more

Cindy was absolutely wonderful to work with! She was knowledgeable, friendly, and incredibly…read morehelpful throughout our furniture purchase. She went above and beyond when I needed to sneak back in and order a recliner for my husband's birthday. Thanks to her assistance and discretion, I was able to completely surprise him, which made the gift even more special. Her customer service was outstanding, and she made the entire experience enjoyable and stress-free. Thank you, Cindy, for all your help--we truly appreciate it!

I have had my recliners for 1 year...since the day they were delivered, I have had problems. One…read moreentire year, I have dealt with Danielle at the Niceville location, and have been told parts are on order, then wrong parts were sent, then we have the parts, but they really did not. Not she says that the repair person didn't tell her the parts were not sent. She blames the manufacturer or the repair person, anyone but not taking blame herself. I spent $6400, and I want my furniture fixed! One year is just not acceptable. I'm tired of being bullied because I am a senior citizen and they think they can blow me off. I think I have been much more patient than the average person.

Oh how we would have loved to given a 5 star review. Things started out very nicely with our…read moredealings with Hanks. Eric was very helpful during the process. We picked out some exciting furnishings for our new home and things seemed great. We went in to Hanks right before they closed to the public to set the date for delivery and pay the balance due.. We asked if we could take home any of our furniture and was told that besides the kitchen table and chairs, that everything else was in the warehouse. Now to our delivery date. The furniture all arrived and we loved how everything looked in our new home!!! We noticed a couple dings on the beautiful coffee table and took photos. My husband stopped by Hanks yesterday to pick up another 2 chairs and noticed the coffee table we had seen in the showroom was no longer there? We then discovered it was a floor model that was delivered, not a brand new table!!! How disappointing we were to discover this! At the time we placed our order, February 29th, we were told all items would be brand new coming from the warehouse in Arkansas, with the exception of the kitchen table set that was a floor model. Our sales person, Eric, marked the table sold so no one could purchase it. At no time did he mention nor mark the coffee table as sold or tell us the one in the show room would be delivered to our home. My husband called the store today to speak with Eric and he was off today, so ended up speaking with the assistant manager Jan. Actually spoke to her a couple times. She claimed that the table had only been in the shop a couple weeks and that they buy items from this furniture line in bulk, not special order? The only problem is we have a photo of this table from Feb 29. She said if we didn't want the table we could return it and she would try and find us a new one. Okay, so we are suppossed to go rent a large enough truck and find a few people to lift it and put into the truck. So much for great customer service!!! My husband told her what she needs to do is order a new table and deliver it to our house and pick up the used show room model they switched on us. I hate to call this a "bait and switch", but sure seems like it. Jan had told my husband that Eric would be in shortly and she would have him call us. Eric called my husband 4 hours later and said, "I heard we had some problems". As my husband was explaining how disappointed we were with what happened, Eric hung up on my husband. It took Eric over 15 minutes to call my husband back, I wonder why? Pretty obvious he was trying to get his story/explanation planned before calling us back. This whole experience has been awful and just want to warn everyone, be on your guard!!! Hanks feels much more like a used car dealer than a repuable furniture company!!! UPDATE: Alec, the general manager stepped in and made things right. He single handedly restored our faith in Hank's. I appreciate a company that listens to customer feedback. I'm thrilled with this outcome because we love Hank's Furniture and had other pieces we wanted to purchase.

Place an order for a Living room set in March 2026 and they offered to upgrade it with a different…read morecolor and that it would take 3 to 4 months, Well, beware before you agree to that because it's now August and I am still waiting and story keeps changing to maybe by October 2026. Please, just shop somewhere else!!