We were shopping for a mattress and decided to shop on Main Street Flushing and stopped by this…read moreMattress Firm store. Jacky the Senior Store Manager assisted us with trained professional knowledge and advice. He suggested us only two mattresses (which was easier to decide on) and also by asking us which one did we liked more if the price was not a factor. I knew at that time he wanted to make a sale. We were serious shoppers and negotiated a great price and he was able to close the deal and we look forward to receiving the delivery of our new mattress! We highly recommend Jacky and will be referring him to all our friends and family for any mattresses needs in the future! Thank again Jacky! Great job on the sale and A+++ experience!

0 stars if possible. Do not go to this place. The salesperson by the name of Pedro is a liar and…read moreand must be scamming. My husband came here to look for a mattress on his own. This place was his first stop in our mattress shopping. Pedro was pushy and again, I am emphasizing on a liar. He told my husband that there was financing options (which we were NOT looking into financing just purchasing/ also absolutely nothing wrong with financing) ... Pedro told him that all that would happen was a soft check onto his credit; Next thing you know, my husband was alerted that there was a new credit card opened under his name. ALSO I went to checkout a different mattress firm in Tribeca on my own, was quoted something completely different than what my husband was quoted on the SAME mattress. When we tried contacting Pedro about all of this mess, he doesn't respond. Please avoid going here, and if you do decide to go to this Mattress Firm, avoid Pedro.

Amazing experience. Sam Choi helped me and he was patient…read moreand helpful. I got old and started to get back pain from crappy mattresses. Been eyeing on Purple mattress but after I tried on a whole bunch of mattresses at Mattress firm, found something else that I liked more. Item was on sale. Tried massager reclining bed base and it was life changing! Had to get both. Set up delivery and delivery was on time and set up the bed quickly. Seamless. I'm very happy with the service and would find Sam again when I need another bed. I'd probably get another massaging zero gravity bed base and mattress in bigger size soon.

Recently bought a Tempur-pedic mattress here at the store and I am so happy with the purchase. My…read moreback pain has pretty much gone away since using the mattress and I am very happy with the staff and customer service here at the store. The manager Mia introduced quite a few options and we ended up with a Tempur-pedic bed. Overall we felt welcomed and we also asked tons of questions. She was really friendly and gave honest opinions which we really appreciated that.

We were shopping for kitchen appliances and had the pleasure of working with Mr. Hyun. He provided…read moreus with an exceptional customer experience from start to finish. He was incredibly professional, knowledgeable, patient, and courteous throughout the entire process. He took the time to explain all the features and differences between the products, answered every one of our questions thoroughly, and never made us feel rushed. Thanks to his expertise and guidance, we felt completely confident in our decision and ultimately purchased a Samsung gas range. His excellent service made what could have been an overwhelming shopping experience both enjoyable and stress-free. Employees like Mr. Hyun truly make a difference and are a tremendous asset to your store. Please extend our sincere appreciation to him and recognize him for the remarkable job he is doing. Outstanding customer service deserves to be acknowledged, and Mr. Hyun certainly exceeded our expectations.

I recently visited the PC Richard & Son Francis Lewis Blvd branch to purchase a new washer and…read moredryer solution for a very limited space in my home. I was assisted by Mario, who was friendly, knowledgeable, patient, and truly exceptional throughout the entire sales process. After explaining my space limitations, Mario recommended PC Richard's $50 in-home assessment service, where a surveyor visits to take measurements before purchase to ensure the appliance will fit. I was interested in the LG WashTower, replacing my previous GE washer/dryer combo. The surveyor completed the measurements and advised that the installation would be tight but feasible. I returned to the store, and Mario expertly guided me through the purchase. He answered every question and concern thoroughly, never rushing the process. His professionalism and genuine connection with customers are exactly what great customer service should look like. We secured the sale and delivery date without issue. Unfortunately, the delivery experience started off terribly. The first installation crew arrived, looked at the space, and immediately said, "Why didn't you buy the same machine? It's not going to fit." I was surprised because I had specifically paid for an assessment from PC Richard's to avoid this exact situation. After bringing the LG WashTower into my home, one crew member began speaking to the others in Spanish, saying that the unit would not fit. He then stated in English, "We can't do this. It won't fit." I explained that a surveyor from their own company had measured the space and approved the installation. I asked whether this was truly an installation issue or simply a service issue. The lead installer paused and attempted to explain that I should never have been told the appliance would fit. While I was discussing the situation with Mario on speakerphone, the crew simply walked away, leaving without completing the installation or haul-away service. To make matters worse, they forged my electronic signature and marked the delivery as completed. Thankfully, Mario immediately stepped in and handled the situation with professionalism and urgency. Within an hour, he arranged for a second installation crew to come to my home. This is where the experience completely turned around. Jorge and Joel arrived and were outstanding from the moment they walked in. Jorge calmly assessed the situation, listened to what had happened, and immediately got to work. Watching Jorge and Joel work together was incredible. Their teamwork, professionalism, competence, and positive attitude were the complete opposite of what I had experienced earlier. Despite being a two-person crew instead of three, they successfully installed the LG WashTower and completed the haul-away service in approximately two hours. This review is intentionally long because customer experience doesn't end at the point of sale. A great salesperson can create a wonderful buying experience, but a poor installation can ruin it completely. I want to specifically recognize Mario, Jorge, and Joel for turning what could have been a disastrous experience into a positive one. Their professionalism, dedication, and commitment to customer satisfaction are the reason I will return to this branch for future purchases. As for the first crew, I strongly encourage management to investigate their conduct. Installation jobs vary in difficulty, and there is a significant difference between "can't do it" and "won't do it." Their behavior came across as unwillingness rather than inability, and forging a customer's signature is completely unacceptable. Thank you, Mario, Jorge, and Joel, for restoring my confidence and proving what true customer service looks like.

Finally! Bedding sheets and blankets from South Korea! As a Korean American, it is important and…read morevaluable to have a store where you can purchase high quality bedding materials. The entrance is found through the back and there is a Korean lady who speaks limited English. It is helpful if you can come with a native Korean speaker to communicate effectively with the worker. I was pleased to replace my bedding blankets and came here during a promotional sale. They have such aesthetically pleasing designs for all bed sizes.

I was wandering around Main street looking for furniture and I came here after I was referred to go…read morehere from another furniture store down the block. I was in the market to get a new sofa bed, but didn't feel like assembling another IKEA furniture. The people here were very courteous and was opened to bargaining. They have a basement with more furniture if you want to browse. I was able to get my couch further discounted and free delivery (I lived only a few blocks away though)! The delivery guys called before coming and brought my couch up without problems. They also helped with some light assembly. I have a pretty awesome couch now at a great deal. Will definitely look for more random things there.

I have never been so offended by any salespersons before. I was looking for a mattress for my guest…read moreroom. I personally prefer mattresses from Asia as they tend to be firmer than most firm mattresses. I called this store to ask about price and delivery options. When he found out I live on Long Island he said they can't guarantee delivery date since they will only deliver to LI if they happen to have furniture delivery in the area. I understand they have their cost so I suggested I can pay for delivery charge and even get a more expensive mattress to justify their cost. This guy just kept nagging how much it would cost them n it won't make sense to deliver despite the fact that I had already suggested to pay up n cover the cost. So I still held my cool and calmly told him again I would cover the cost. He then said "no I can't, it costs too much to deliver. Use your brain to think about it!" I was so furious I stopped him and said "how could you talk to your customer like that? I was being polite and calm, all you have to do is to say sorry we can't really accommodate that. There's absolutely no need to be so rude and ask your customer to use his brain!!" He was like "Ok. Ok." as if he doesn't care what I was saying. Still no apology nor remorse. I asked for his name (Mr. Wong) and I said I don't know if you are the boss or employee but either way good luck I'll give out an honest review in Yelp. And he still said, "Ok. ok" like whatever. I'm not sure if that's his real name but he sounds like around 45-55 year old with an accent. I think he's from Tai Shan area hence his accent in Cantonese. His attitude was like a older people scolding a teenager as if I know nothing. TERRIBLE!!! Never go there people!!! I'll give 0 if I could! The

Excellent service with Natalie at the Forest Hills MattressFirm. She accessed all my needs and…read moreprovided me with the proper information for me to make a decision. I got to try out the floor model in the store and found that it was exactly what I was looking for. And she was a pleasure to work with! Very highly recommended!

I wanted a mattress that had no foam. I told the salesman first thing he showed me was a mattress…read morewith the top foam again I said I don't want foam he said look it has springs I said pointing at the foam is that foam that is when I got heated and asked for a different salesman and they said get out

Stopped in to check out a wardrobe. Pricing was good at $225 delivered and assembled…read more Then we get a call two days before delivery that the item is not in stock, but a bigger version is available for $325. You'd think that maybe they would offer the bigger model for the same price since they screwed up but this was not the case. Oh well we didn't need the bigger model. We stopped in to get our cash back and the lady said we need our receipt, even though she obviously knew who we were and just spoke to us on the phone. Three trips, no apologies, nothing. Won't be shopping here ever that's for sure.

This business deserves 0 Stars, really. My friends, and family and I, myself had purchased many…read morefurniture pieces over the decades of residing in Queens. We all and have ALWAYS, experienced some kind of issues with every piece delivered. No joke. From deep dents and scratches, to lights not working when it's supposed to be brand new. They try to cover it up by, building the pieces together before delivery. Do not think for 1 minute, they they are trying to save your time or time by doing this. They're NOT. It's only to sell old or broken pieces. How would anyone know if a part is damaged without seeing it built from scratch? The woman is the floor salesman here. She promises things like repairs, and quality of pieces. I was told once that a certain glass part of a dining table is SCARTCH PROOF. She swore by it. And it wasn't. We tried to get a refund or discount after that lie was told, but then she goes on saying she never said this or that. BUYERS BEWARE. These owners, especially the woman, is extremely rude and lies. My recent most expensive piece was a bedroom set, said to be made or from Turkey. The pieces are flimsy like looseleaf paper and CHEAP CHEAP QUALITY. HATE IT! She denied a refund. After negative experiences and giving so many chances, I was forced in my heart to write about it. With hopes to help someone else avoid going through what we all went through. They are scam artists here, even the men delivering and working to put together your furniture, agrees that the Owner is just horrible and a headache to work with!! She was so rude to my Mother and I towards the end. And we made them so much money. Buyers PLEASE BEWARE!

Bob's works different than the last time we bought furniture and after this I realized I paid way…read moretoo much for the same stuff from Ashley. Other brands of stores seem to have a negotiable sticker price (meaning Ashley overcharge most customers/work like a car dealership), Bob's is selling those same couches, tables, and products from Ashley, etc at the price you should be paying, there's no negotiation here which I personally think is better. It's like how Trader Joe's does it where they put their own name on brandname products. They don't offer free delivery & still ended up being cheaper than competitor!! always charge same rate for delivery whatever order size so at least that's good. The weird add-on is the protection plans/pillow protectors mattress covers. But those make it possible for you to get a free replacement on your product if something happens which is not something I've seen mentioned. It costs more but it's basically giving you your next mattress for free. If you're tired of ikea furniture this is the place.

This review is about Bob's Furniture, not this particular store…read more I ordered a bedroom set and when it was delivered, the nightstand and the footboard were damaged. I spoke to customer service and the arranged a new delivery date to deliver a new nightstand and footboard. Well, the second delivery arrived with both items damaged AGAIN. So we tried for a third time. This time I was promised the merchandise would be carefully inspected before it left the warehouse. And yesterday was the delivery. The boxes arrived with tape on it that said "INSPECTED", yet when the delivery guys opened the boxes, the items were both damaged far worse than any of the previously delivered ones. Clearly nothing was inspected. Someone just slapped that tape on the box. Now I called corporate, and after a lengthy call, I was promised they would look into this and I would receive a call TODAY. Keep in mind this was on a recorded line when I was PROMISED a call today. So they can listen to the tape. It is now 4 PM and I have not heard from anyone. What's even better, is after I hung up with corporate yesterday, I got a call from customer service to let me know that the line I had ordered is now discontinued, and there are no more nightstands. So now they can't even replace the nightstand if they wanted to. I've ordered from Bob's in the past and had a good experience. But this is absolutely appalling and unacceptable. I paid a lot of money for damaged furniture and nobody is helping me to resolve this. Further, they're no longer even able to replace the damaged items since they no longer are in stock since this line that I ordered from his discontinued. I asked the woman at corporate yesterday three times if I would hear from her today and she said yes. I am very upset that I have not heard from anyone and no one is trying to resolve this. And I have now had three deliveries and missed several days of work and lost money since I had to take off to be home for the deliveries. This is a deplorable way to do business and no one is even trying to make this right. Take your business elsewhere. This has been a truly exhausting, upsetting and draining experience. and the fact that nobody is helping to make this right is that much worse.

We've been using Paradise Furniture for years, and I can't say enough good things about Bruce. He…read moreis incredibly patient, never pushy, and always takes the time to make sure you're completely comfortable with your purchase. His knowledge and honesty really set him apart. The prices are truly unbeatable. We recently bought a new home in Florida, and Bruce handled shipping our furniture there seamlessly. Not only did everything arrive exactly as promised, but he also saved us a significant amount of money in the process. If you're looking for great service, fair pricing, and someone who genuinely cares about his customers, ask for Bruce at Paradise Furniture. You won't regret it.

We have used Bruce for years and he is great. Friendly and honest with fantastic prices…read more Don't waste time - use Paradise !!!

Reasonable price , service are fast and free delivery . They assembly my bed very well . Highly…read morerecommended . Thank you