I have purchased a number of items at PC Richards and over the years, went to a few different stores, but I will never go to any other store but College Point and I will always use Gregory to assist me with my purchases. He knows his stuff; he is a great sales person who does everything he can to make your experience the best possible. He always gives every one the best possible service. It is such a lovely store, spacious, clean and well lit. Plenty of stock to look at, all clean and displayed for easy viewing, The variety is excellent no matter what it is you are looking for and at what price point. It makes shopping there a pleasant and easy experience. If you need a mattress, a small or large appliance or anything else PC Richards sell go to this store! read more

Do not come to this location! Scammers!!! Customer service is laughable! The hispanic individual was the most rude of all. Not the first time we have an issue here. Lesson learned, please go elsewhere. read more

After a terrible first attempt at delivery yesterday, today's redelivery went quite smoothly. Unfortunately I was met with two men with a million excuses : the pipes need a different valve for install, that they can't remove fridge doors, the fridge won't fit thru doors, requested cash to move it a few feet,and that the fridge is damaged and can't be delivered. They were two East European men, rough accents, limited English, and spoke to me in a condescending manner maybe because I am a woman.To Pc Richard management: you can identify them at this number since they refused to provide their names +1 (929) 900-1002. I also reported them to customer service. I recommend customers to not allow delivery men to stall your delivery and installations with their excuses like what was done to me. All PC Richard deliveries have free surveys done by someone who takes measurements and provides all the information to the delivery men so they are very well aware of what to expect. In this case these two really did not wish to do the work.PERIOD. Delivery will be successful when you have professional hardworking individuals like I had today. Thank you Alejandro and his team for moving the old fridge and installing the new one all within 20 minutes( and I live in a 4 story walk up, typical NY) ! Thank you Celso, my sales representative , who was attentive, courteous, and patient with all the mix up. He was always on top of it. Providing 3 stars only because of the frustrating 1st delivery. 10 to Celso and Alejandro's delivery team! read more

I would definitely recommend this PC Richard's, if any. The service at this store was amazing. Specifically, the worker Danny, went above and beyond to help my needs. I must've asked him an array of questions about different products. What he didn't have knowledge in he went above and beyond to help. Thank you, Danny! If there were more workers like this more people would shop in store. read more

We were in need of a new air conditioner. We knew exactly which model and all we needed was assistance. Not one single person bothered or acknowledged us. The store wasn't busy at all. Two sales associates were just talking. Not one hello, not one can I help you, they didn't even try. Walked out and went elsewhere for this purchase. Five stars for convenience because target was next door. Zero stars for customer service.. read more

Not good I purchased a Maytag Refrigerator. the delivery was horrible one guy came complaining the other wouldn't help. after 10 months the GASKET CAME OFF COMPLETELY! I call PC Richard and a person came and replaced the GASKET ONLY TO SAY THIS IS GOING TO HAPPEN AGAIN. and it did After 6 month. now they want me to pay 200 dollars to replace it again and to have it fix later again Claearly this is a scam read more

P.C. Richard & Son - Electronics Near Me - College Point, New York

Don't buy anything from them. All they are concerned about is making a sale. The employees aren't even knowledgeable on the things they sell. They encourage you to buy a refrigerator with water/ice maker and say PC Richards handles installation. At no time do they ask if you have a line already or if your refrigerator is next to your sink. And then when you complain the manager, Ray says he is going to make good and refund $197 for installation and inconvenience. That never happens and when you complain to BBB the best the company does is refund $100. Besides the fact that less then a year ago, I had purchased a refrigerator that within a few months stopped working and I was within warranty and I had purchased a 2 year warranty. They said I can come out and look at the refrigerator 5 days from my call. Who can go 5 days without a refrigerator when you have a family and a toddler. NO ONE. So I hired Fixed it Pro and they came out and it cost me $370 to get it fixed. Only for 2 months later the same thing to happend. Then Fix It Pro comes back out and says there is a defect with this refrigerator and if I pulled out the plug and defrosted it every two weeks and cleaned up the water, it will work. What are we in the 1990's!!! Absolutely not. Instead I go to PC Richards and buy a brand new refrigerator and sales rep encourages me to buy with ice/water and says PC Richards does installation. Only to find out they cannot do it because my refrigerator is not next to my sink. And I took a day off of work and had to wait for pc richards from 8 to 12 for first guy and then they promised to have someone install it and that timeframe was 3 to 6 pm. Only for someone to show up at 6:30 pm to say it is not possible since I didnt have a line their already. All questions, the sales rep should have asked me before selling me a refrigerator with ice/water. And all they are offering me is $100 back. Shame on them. I will buy my goods now at Best Buy. I encourage anyone else that doesn't want to go through the same issues to buy with Best Buy. read more

We had really high hopes for this neighborhood appliance store. We dealt with Fausto in Spanish and English so I don't know where there was miscommunication. We were supposed to receive an LG fridge and a washer/dryer on a Wednesday. No phone call, no confirmation and no appliances. Of course arrangements need to be made to greet the delivery person, so what a waste of our time! We call the store on Thursday and the manager, Pedro, listens and apologizes. He promises delivery of all items on Friday. And yes, they do arrive but the dryer is damaged! No problem, says Pedro, a new one will be delivered tomorrow! Come Saturday morning, the new dryer arrives and what a surprise, it is also DAMAGED! Pedro arranges a 3rd delivery and offers a $100 discount for our "inconvenience". Well 2 months later, no refund at all. As if $100 would cover 2 days off work we spent awaiting delivery! What a shame they will never have our business again!! read more

They convinced us to buy a more affordable TCL tv instead of the well known brands. The sales associate told us it works just as well but the screen clarity will be slightly different. Well the issue is the sound on this TCL TV is horrible and I feel completely ripped off. I thought they were honest but in the end they sold us a piece of crap. We can't watch movies or tv shows without sound issues and echos. Do yourself a big favor and avoid this store at all costs or follow your instinct. Buy the brand you are familiar with. The associates are wolves in sheep's clothing. read more

!!! Very recommend Luis !!! He is a very friendly , professional and patient salesperson in the store. Every time I asked him questions, his reply always came with passion. Besides . he knows his job very well and action is quick in placing orders for me.! read more

TLDR: PC Richard & Sons is an OK place to buy air conditioners. Do your own research, and be aware that deliveries / installations may run late. We've bought two in-wall air conditioners from PC Richard & Sons over the past few years, and found the experience both times overall to be OK. PC Richard both times had the in-wall air conditioners we wanted. Do the research yourself on the models available at PC Richard's on their website, and look for those models in-store, because some store salespeople otherwise may try to upsell you on higher-end models that you may not need. The upselling seemed particularly insincere at PC Richard's Francis Lewis Boulevard location, but polite and tolerable at this location. Our salesman here helpfully informed us that taking the air conditioner home ourselves would avoid a $50 delivery fee. The installation team was late both times -- somewhat understandable because each installation have may different variables and complexities. Be aware that you may need to set aside extra time to wait for the team to arrive and do its work. That said, PC Richard's processes for delivery / installation tracking could use some rethinking. In our most recent install, we were given a four-hour window for the installation team to arrive. The installation team missed this window, without any notification. A call to PC Richard resulted only in a shift of the window by two hours. The two-man installation team ultimately arrived approximately 25 minutes after the initial four-hour window expired. Instead of call 30 minutes before their arrival, the team called approximately 5 minutes prior to their arrival. PC Richard did send an email with a link to track the physical location of the installation team -- but sent it after the four-hour window had expired. However, the current physical location of the installation team seems of little value. More useful would be tools that count down for customers their position on the installation team's work queue, and that update the estimated number of hours until the installation team reaches them. The installation team was professional and efficient when they arrived, both times. Total install time for our most recent purchase was approximately 30 minutes from the time the team arrived, to the time they left. They removed the old air conditioner and sleeve and took both away with them, installed a new sleeve and the new air conditioner, and weather-sealed the installation. read more

bought a high end tv and sound bar thru the store-big mistake. it is cheaper to order online because the store finagles with the receipts. The manager promises all these additional discounts but creates such a complicated receipt that voids out any of the promised discounts. what a scam. used car dealers pull the same tactics. Now I have go back to the store to straighten it out. best to order online and avoid the stores. They're full of s. read more

I screwed up and purchased the wrong model number air conditioner. I found out once I opened the box. The good folks at the store allowed me to return this item in exchange for the correct unit. Hats off to them for what I consider excellent customer service. I've been buying items from PC for decades and service like this will keep me coming back. read more

Came in Sunday afternoon to purchase a dishwasher. Was welcomed by Shahid and he helped me find the perfect machine, no fuss. Would definitely recommend. read more

I was amazed at the salesman that helped me Stephen was the best I was looking for a refrigerator and he asked me my measurements he then took me right to the ones that would be best I decided on the LG and he told me all about it even got a print out to answer my questions I feel terrible because I had him start my order I paid than changed my mind and decided on the Samsung he cancelled my order I felt terrible he had to keep walking all the way upfront for codes from the very knowledgeable "jackie" he input all my information again placed my order for the Samsung refrigerator and explained everything I was getting I would definitely go back to Stephen again I had been to 2 other PC Richards this summer and no one ever mentioned these 2 refrigerators to me both other stores had no interest in helping me thank you Stephen I will have lots of ice now lol !!! read more

I walked in to what could have been an overwhelming situation- finding the best deal on a great TV for mom and dad! Within minutes of walking in, Shahid greeted me warmly and invited me to ask any questions. I immediately went for the newest TVs and asked the questions to compare with the other models. He is knowledgeable, patient and told me don't worry about the price, as PC Richard will match the price for your model within 30 days! Turns out, I found the perfect TV and read reviews online that said it was a great purchase! He bundled me up, with all the HDMI/ power surge and insurance needed. I opened a card with him and he set me up for early morning next day delivery, in no time. Please see Shahid for any of your needs; he's a kind soul who loves what he does and is willing to make your day better with your best purchase. read more

P.C. Richard & Son - Shahid Khan, amazing man at PC Richard college point! - Electronics Near Me - College Point, New York

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This is a separate review for the same store within one week time frame. Again, terrible service, no delivery, no phone call, no text message in reference to my appliance ( GE over the range hood) Do not go there, stay away, bunch of incompetent individuals trying to make a good impression unable to schedule a simple delivery. read more

I went to visit my local P.C. Richards in search of a New air conditioner. I was pleasantly surprised when approached by a saleswoman named Maria. She greeted me and was so sweet and welcoming! I let her know what I was in store to look at today. She pointed me in the right direction and began to help me. She was very knowledgeable and and was able to get me the best price possible! I also asked her about a few other appliances I would need to be purchasing in the near future and she gave me such helpful Information! I will be going back soon and Maria will be my new go to sales Woman! Make sure to ask for her upon arrival, you won't be disappointed! read more

Great place to shop appliances.Johnny Wang was attentive and knowledgeable of all the products.He showed me exactly what I was looking for and no pressure from him not buying.Much appreciated for the helpful advice and great price offer. I am very satisfied with all appliances I bought from this store. read more

I WENT BACK to Maria Lynn and she guided me to a WEMO smart plug. Literally saved me HUNDREDS of dollars on suggesting the smart plug rather than getting a smart AC unit. Now I can control my AC unit from anywhere in the world from a click of the button on my smart phone. My house will be cool when I get home now in the middle of the summer, and my pet will be cool through out the day when I can't get home to turn the AC unit on for him in the middle of the day.! Recommending everyone go See Maria at college point!!! read more

P.C. Richard & Son - Electronics Near Me - College Point, New York

Salesman shahid khan really helped me finding the perfect microwave for my house. Definitely recommend him for all needs!

My tv crapped out. I walked into P.C. Richards in College Point and was greeted by Shahid. He showed me all of the options and gave me his opinion about which ones he thought were worth the money. Eventually, I walked out with a much better tv than I expected, a great new sound bar speaker on sale, and 6 months interest free credit. Even the young man who took my tv to the car was friendly and careful. Let me say that I always buy my large electronics and appliances from PC Richards. Their salesmen are usually very helpful and not pushy. They always have a wide range of what I am looking for and in a good range of prices. Their delivery is quick and you can usually negotiate to get it for free. In addition, when I call their service center, they know right away who I am and what I've purchased (going back for years!) and whether it's still under a warranty or a service plan. Even if it's not, they will still come out and solve the problem. I always go to them first and have a lot of luck with their College Point location. read more

Just made a large purchase at the College Point store. My salesman, Gregory always helps me . Thank You Gregory. read more

P.C. Richard & Son - Electronics Near Me - College Point, New York

Have shopped here many times. Steve was a miracle worker for us at start of pandemic and got us a new refrigerator at the earliest possible time. And now we just replaced a defective phone with no hassle and no complaints. Steve is definitely our pick for salesperson of the year. Thank you P.C. Richards for hiring a quality sales person. read more

I just like to say that Raymond is a great and honest professional salesman. He does not try con people and lets you know the good and the bad of the item you may be interested in. My family and I have been coming here for years for various items and we always go back to Raymond. He does not disappoint. read more

Shahid Khan is such a delight to work with he is so professional and answers all questions with patience and accuracy! Got an AC with ease and peace of mind! Great experience here! read more

Terrible customer service. I Wasted my time and gas going this store. Very disappointed.

I will never come back here again. I don't know if the shipping ware house or the people working here but I've been waiting for a delivery for 5 hours now. It's 1 hour passed the latest delivery window and it's still not here. They were obviously very eager to help me when it came to dropping 600$ in 5 minutes but when it comes to giving a damn about your time waiting for delivery they do t care. Planned my entire day around this delivery window and it's all the garbage now. I will NEVER give my business to pc Richards ever again. I don't care if this was a branch or warehouse or driver issue. I called 3 times and I get the same answer "it's guaranteed to come.." "it's on its way"... "nothing we can do".... You've got to be kidding me at this point!! I also want to add that this place is most likely buying or writing fake reviews.. look at all their 5 star review posters.. 1-4 reviews only... take it from an Elite member!! And stay away!! Or haul away and pick up yourself Status update: it's been 3 hours after the maximum promised guaranteed time.. still not here... I've been on hold for a total of 2 hours today... 10 different reps.. 5-15 min holds each time... this has to be a sick sick sick joke read more

Steve at P. C. Richard and Son was great!!! Ask for him. He is knowledgeable and will help you in whatever you need!!! read more

Shahid was so helpful during my time of need. We needed a washer and he was able to help with that. He was also very informative about the machines. read more

Pedro looked out with the best prices on Memorial Day for My Samsung Family Hub Fridge and New Avanti Stove for the crib. Definitely recommend!!!! read more

P.C. Richard & Son - Electronics Near Me - College Point, New York

I went to P.C. Richard &son to purchase a dish washer and I had the pleasure of having Syed as my salesman. Syed was very knowledgeable on the products and helped me get the right one that fits my needs. I look forward to going back to the store for the rest of my appliances soon. read more

Got a refrigerator from PC Richard last month anc it was a great experience. Johnny the sales associate was very knowledgeable about the products and took extra time to follow up with me and answer my questions. He made sure fvs delivery process went smoothly as well. I'll be sure to come here again for Johnny to assist with my next appliance purchase. read more

I picked up my washer today!! The gentlemen here Caraldo & Pedro were truly welcoming, helpful, and honest. They provided customer service and made this a great shopping experience! read more

P.C. Richard & Son - Electronics Near Me - College Point, New York

I always shop at PC Richard for my appliances. Alex Lu was very helpful. I told him I needed my appliances asap and he wrote a request and told me that he will let me know what they said. He called me the next day and said they will deliver the day I needed them. I definitely recommend PC Richards read more

I love walking into this pc Richard ! Everybody is so pleasant but and so helpful! Today walking in Pedro really helped me greatly ! Words can't even explain how relieved he made me feel ! I was so confused and didn't even know where to begin ! After Living somewhere for 22 years and now I'm moving, trying to buy new things and I can't decide and I'm so confused and feel absolutely lost! He totally took care of me and lifted all the stress off my shoulders! I have my new tv /new frig and a Mattress!!!Soooo happy !!! read more

P.C. Richard & Son - Electronics Near Me - College Point, New York

Came here with my mom to buy a dryer and the service has been excellent per usual. We always come to this location for any thing we might need starting from memory foam pillows to big appliances like washers and dryers. Mr. Shahid was our sales associate and he is by far the most patient and friendly associate we have ever worked with. Extremely knowledgeable. We also had A LOT of help from Pedro, the manager. My mom's laundry room is small and we needed installation help which Pedro fixed us up with immediately. I love coming here and always feel like we're getting the best advice. Buying household appliances can be tedious and confusing for the average person but Mr. Shahid and Pedro were amazing and helped us destress the process 1000% ! read more

Thank you Stephen for making our appliance purchase a stress free experience. You went above and beyond to make us happy and to keep us well informed thru everything. Thank you and Great Job read more

Purchased my appliances 2 yrs ago and a bed pillow of memory foam from the manager Pedro as recommended by my contractor in Flushing Queens! Every thing went great and got a great deal ! Went back last week for a Bose S1 for karaoke and got a stand and mics and so pleased with this purchase I am a customer for life ! Love this store and Pedro for all my electronics needs! read more

P.C. Richard & Son - Electronics Near Me - College Point, New York

Walked in here few days ago to buy a printer for work purposes. The man in the green shirt was not helpful at all and just pointed to where the printers are. Ended up browsing myself and finally asked someone to help me, mr. Shahid. Thank you for assisting me in this "customer service" process and helping me to purchase a printer!!!! read more