I always try to buy all my household items at this PC Richards. Why because this store has the most honest and trustworthy salesmen Mike Greenfields is no exception, no high pressure sales approach and no just suggesting all the higher priced items. Mike knew what I was looking for and made it happen at a decent price. I always hated the pushy arrogant sales staff at other store's. Mike Greenfield and this PC Richards at Bayside 17 will always be my first choice. read more

I recently visited the PC Richard & Son Francis Lewis Blvd branch to purchase a new washer and dryer solution for a very limited space in my home. I was assisted by Mario, who was friendly, knowledgeable, patient, and truly exceptional throughout the entire sales process. After explaining my space limitations, Mario recommended PC Richard's $50 in-home assessment service, where a surveyor visits to take measurements before purchase to ensure the appliance will fit. I was interested in the LG WashTower, replacing my previous GE washer/dryer combo. The surveyor completed the measurements and advised that the installation would be tight but feasible. I returned to the store, and Mario expertly guided me through the purchase. He answered every question and concern thoroughly, never rushing the process. His professionalism and genuine connection with customers are exactly what great customer service should look like. We secured the sale and delivery date without issue. Unfortunately, the delivery experience started off terribly. The first installation crew arrived, looked at the space, and immediately said, "Why didn't you buy the same machine? It's not going to fit." I was surprised because I had specifically paid for an assessment from PC Richard's to avoid this exact situation. After bringing the LG WashTower into my home, one crew member began speaking to the others in Spanish, saying that the unit would not fit. He then stated in English, "We can't do this. It won't fit." I explained that a surveyor from their own company had measured the space and approved the installation. I asked whether this was truly an installation issue or simply a service issue. The lead installer paused and attempted to explain that I should never have been told the appliance would fit. While I was discussing the situation with Mario on speakerphone, the crew simply walked away, leaving without completing the installation or haul-away service. To make matters worse, they forged my electronic signature and marked the delivery as completed. Thankfully, Mario immediately stepped in and handled the situation with professionalism and urgency. Within an hour, he arranged for a second installation crew to come to my home. This is where the experience completely turned around. Jorge and Joel arrived and were outstanding from the moment they walked in. Jorge calmly assessed the situation, listened to what had happened, and immediately got to work. Watching Jorge and Joel work together was incredible. Their teamwork, professionalism, competence, and positive attitude were the complete opposite of what I had experienced earlier. Despite being a two-person crew instead of three, they successfully installed the LG WashTower and completed the haul-away service in approximately two hours. This review is intentionally long because customer experience doesn't end at the point of sale. A great salesperson can create a wonderful buying experience, but a poor installation can ruin it completely. I want to specifically recognize Mario, Jorge, and Joel for turning what could have been a disastrous experience into a positive one. Their professionalism, dedication, and commitment to customer satisfaction are the reason I will return to this branch for future purchases. As for the first crew, I strongly encourage management to investigate their conduct. Installation jobs vary in difficulty, and there is a significant difference between "can't do it" and "won't do it." Their behavior came across as unwillingness rather than inability, and forging a customer's signature is completely unacceptable. Thank you, Mario, Jorge, and Joel, for restoring my confidence and proving what true customer service looks like. read more

We were shopping for kitchen appliances and had the pleasure of working with Mr. Hyun. He provided us with an exceptional customer experience from start to finish. He was incredibly professional, knowledgeable, patient, and courteous throughout the entire process. He took the time to explain all the features and differences between the products, answered every one of our questions thoroughly, and never made us feel rushed. Thanks to his expertise and guidance, we felt completely confident in our decision and ultimately purchased a Samsung gas range. His excellent service made what could have been an overwhelming shopping experience both enjoyable and stress-free. Employees like Mr. Hyun truly make a difference and are a tremendous asset to your store. Please extend our sincere appreciation to him and recognize him for the remarkable job he is doing. Outstanding customer service deserves to be acknowledged, and Mr. Hyun certainly exceeded our expectations. read more

They sell appliances, but then it's up to you to get it installed. They have a modest installation fee of $275 to check for fit, and install a $3,700 24-inch Kitchen-Aid double wall oven. That's two separate appointments. No one reads installation instructions. If the cabinet needs any modification, such as wood blocks to fit and support the brackets for one of the 80-pound wall ovens, they do not make those modifications, or they depend on the installer to do so if he wants to. The wood blocks will not be wide enough, so the bracket will only be attached with half the screws. The 80 lb second wall oven will be placed on the insufficient bracket before the face plate is attached so a hole is left between the ovens.\. The brackets will not be plumb so the face plate will not fit. Double stick tape will not hold it. No special equipment to carry the heavy ovens, so God help us all. Kitchen-Aid has no recommendations except Angies list... Do all people in Queens know how to install their wall ovens? Is this the Twilight Zone? PC Richard Boris can not understand why I am dissatisfied with their service or why I think I deserve a refund of my $275. Store manager Sarah does not answer me back. Mike Greenfield Kicked me to Customer Service who kicked me to the the Store manager Sarah and District Manager who is unnamed. read more

This review is for John Pina at the Bayside store. He was completely communicative and professional throughout the process of buying a dishwasher! An amazing human for the best customer service. I so appreciate that he went out of his way to make sure I was happy. I fully recommend the Kitchen Aid brand and doing research to get your best version. John is exactly who you should ask for to help you! read more

Another great experience. Same great and knowledgeable service from the guys here. Boris went out of his way to make our AC purchase a pleasure. We had to buy a very specific type and size due to the small opening in our wall that couldn't get enlarged. Boris was super knowledgeable. This level of expertise and service is rare in any industry. Thanks Boris! read more

P.C. Richard & Son - Electronics Near Me - Bayside, New York

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I have been coming to this location for years. No problems ever. A few weeks ago we needed a new vacuum cleaner and John Pina assisted us very well . Very happy with this. Yesterday we needed a new dvd/blu-ray player and asked for Mr. Pina who gladly helped us. I am not good with technology and Mr. Pina took the time to explain how to hook it up with great patience. Next year I know we're going to need a new computer and most likely a new TV as well and this is the sales rep and location we will go to! Thank you to the excellent staff and most especially John Pina. read more

Michael Greenfield really tried to help me. I'm a single mom with a special-needs kid and I had a refrigerator situation. He made multiple phone calls to try to get me a new fridge and I ended up getting the new one a little later than planned, but I know he tried. read more

We have a fridge from PC Richard. It stopped working during the heat wave. They told us it's under warranty. We had to throw all our food out. No fridge. Took over 2 weeks for a service person to come repair it. He did not. He said it needs compressor. No word from PC Richard. I called them 4 times. The latest? They've decided to repair it instead of letting us get a new fridge under the warranty, but they don't have parts, don't know what date they will come in and no date to when a technician can install said parts. All this in the middle of July, with a family of 5 including small kids. Still waiting for a supervisor to call me back, after calling them for 3 days. read more

Pay close attention to your installations! They subcontract out to installers who have no idea what should be done. They didn't come with proper tools and made a huge mess from an AC installation! Two new ACs installed a few months apart. Two months later, mold smell from both. Weeks later, I also found my one wall ACs has lots of water collected at the base. The other one, I couldn't see the back as I am on the third floor. There is visible rust in the unit where I can see from the back. The mold smell is overwhelming. I am also coughing, have phlegm and beginning to have skin rash! Something is definitely wrong with installation. I will demand to have them replaced and professionally installed. This post will be updated if PC Richard will do the right thing to correct the problem! * I prefer waiting for the professional installation than having a clueless installer to come in and waste my time and money not to mention the potential damage of my carpets with water leaking! The service guy came. Evaluated the two ACs. He said these ACs are how they supposed to be installed. I suppose to spray 409 or Fantastic on the coil/grids to get rid of mold. Not sure what to make of this. I may as well give up living a life without mold. read more

They really don't care about you after I get your money. They push you together warranty with the promise that you will get it noticed towards the end of the warranty. They never send you a notification. read more

STAY AWAY. Bought an ultra quiet a/c unit that had an obvious high pitched squeal and brought it back within 24 hours for a replacement. First the front door manager pretended he couldn't hear anything, then said they all sound like that. Then he pretended it was an old model. It was plugged in an running on the sales floor and we went to the displays to listen to other units and possibly upgrade. Five minutes later the floor manager comes over to say he can't resell the machine because an accordion piece is missing. WHAT?! There's NO WAY that piece was missing when we brought it in. How do you even get them out? We were gobsmacked that he, or that he had someone, sabotage our unit. I have spent thousands at PC Richards (albiet a different store) and never in my life could I imagine something like that. We begged him to just give us the piece back and we would go. CRAZY. Now we have a machine that makes a high pitched noise AND we don't have the accordion side piece. I hope the next up manager watches her store video bc she's got dirty employees -- but then again, it might have been her idea. Now dealing with the manufacturer and corporate headquarters. read more

Would rank below 1 if I could. Incredibly clueless and unprofessional manager. Please spend your money elsewhere or if for some reason you are forced to buy from this company, make sure you triple check your receipt and with a store employee to make sure you do not get screwed over. read more

The customer service here is outstanding, especially from Thaung. We never feel pressured to buy something we don't want and always get the best value. We have been buying our AC units from here for years now and are always pleased with our purchases. read more

I brought a flat screen Samsung 55 inch tv for $398 in jan 2023 they pushed ext. warranty protection plan costing me 59.99 for 3 yrs that was DECEIVING !! It had No Screen protection included in case it cracks . when i changed attenna cable the weak legs/stand gave out n screen was damaged . i brought it back to store in person at front desk greeted me n was rudely screaming " no impact damage covered " without hearing my story . This store is NOT Customer friendly at All. Go to Microcenter in Flushing Ny & get their flat screen w screen protection warranty No Questions asked for $20per yr read more

I needed to replace my refrigerator and my salesman Kazim was immensely helpful in helping me with my selection and quickly and efficiently placed the order. He was a pleasure to work with, not pushy at all, and extremely personable and professional. I will definitely be back whenever I need to purchase a new appliance or anything else P.C. Richard's sells. read more

Per the signage, 109 years of honesty, integrity, and reliability. Let's hope it is...from my experience here on several visits, I'm a happy return customer for sure. I am always approached by friendly salespeople and everything is laid out - classic showroom style so that you can touch/feel/and peruse to your hearts desire. Came here twice in one week - first time was Thanksgiving weekend to check out the "Black Friday" prices on the refrigerators. Those were located on the second floor - at least 14-20 fridges on display so that was neat. I was able to see them side by side - specifically the counter depth sized fridges. I did all my initial research online, but nothing beats seeing things in person - need to touch and see the appliances first hand to ensure I know what I'm buying. Note: they do match competitor's prices (which they advertise this), you just have to show them the ad. While I didn't buy the fridge on my first visit that weekend, I did return the second time to close the deal. On my second visit, after visiting other competitors, I was ready to buy "the fridge". I had the pleasure of working with "Barry - The Old Guy" (hey, his name tag said it, I didn't call him that) on this return visit. He was absolutely a Saint and very helpful with the refrigerators. We walked in thinking we will decide between the final two...just needed one more look. Barry did one better, as I found a third contender. He took each sales tag and looked up the specs, freezer ratio vs fridge and so I had more things to compare instead of just the usable cubic feet and relying on visuals. In the end, we picked out a Frigidaire. I expect delivery next week (my choice) even though it was available this week. :-) Side note: the competitor stores I went to were not helpful and the inventory was the same. The sales guy makes all the difference. Good for you Barry! (He's been w/ PC Richards for 13 years). Speaks volumes. read more

This store sold me a brand new air conditioner & installed it - and it didn't even work. I Will never be shopping at this PC & Richards again. A straight embarrassment of an establishment. Was and still am very disappointed. read more

I have lived in the Bayside/Whitestone area for over 30 years and shopped at PC Richards. In fact, there is a reason why every appliance in my home from vacuum to high end kitchen stove was purchased at PC Richards in Bayside. Simple, Great Customer Service and solid price. I just last month purchased an expensive but small Samsung TV from PC Richards and all of sudden it just stopped working. I called and spoke with the current Store Manager, Camiello, who again exceeded my expectations as PC Richards customer, and provided outstanding customer service in resolving my issues with the recently purchased TV. Today it's impossible to find retailers who retain their original customer service values and stand behind their products. My sincere thanks again to this great Store Manager, Gamiello in Bayside and the PC Richards organization. This is why my family has been shopping at PC Richards for over 75 years. read more

Louis was my salesman at PC Richard, Bayside, NY. He is excellent. I needed a lap top, printer and cordless mouse. He is knowledgeable, very patient and answered all my questions. I highly recommend going to Louis when you go to PC Richard to make any purchase. read more

WHIRLPOOL DRYER EMITTING A BURNING SMELL. 3RD UNIT IN 5 YEARS. PC Richard needs to stream line the appliance replacement process. I am need of a replacement for my Whirlpool dryer . This will be the 3rd of 4th unit since I originally purchased it in 2015. This is not including the numerous repair calls over the years. I understand that there is a process to all of this. I can't try to schedule a repair call until Tuesday because of the holiday tomorrow. Then it will be weeks until that appointment. Then the repair person will come and look. Of course will not have a part. Another 2 or 3 weeks until that part and then waiting for a new appointment. Guy comes with part. It either works short term or not at all and then someday someone will come to say I need a new unit. That will go up the chain. I usually need to follow up or it doesn't get done. We are now probably 6 weeks down the road from my first call.On top of all this, I will be laid up for medical reasons and will not be able to lift or carry laundry to the laundromat for 4-6 weeks. I realize that is not the store's fault, but I will be unavailable for all these appointments. Please, please just replace the unit. How do I know all this? Am I a fortune teller? No! I am an unfortunate customer who has been down this road with PC Richards far too many times in the past 5 years. I respect that businesses need a system. This system is highly ineffective and inconvenient for the consumer. especially one who has been down this path numerous times. Tracy Shannon Original purchase at Pc Richard and Sons 42-99 Francis Lewis Blvd. Bayside, NY 11361 read more

Paul (manager ) is great! The service here is wonderful and relaxing. Great teamwork and everyone was helpful. The prices were great too. read more

P.C. Richard & Son - Electronics Near Me - Bayside, New York

We asked salesman to deliver the Bosch dishwasher equivalent of our fine old Bosch dishwasher. He sent over a piece of junk. We quickly asked PC Richards to remove it, and we would pay for a better model. PC Richards refused. They said that once an appliance is installed they will only take it back if it's broken. This dishwasher is so crummy we don't use it, and now wash our dishes by hand. read more

The manager's name is Paul. The staff is very friendly and helpful. Mr. Paul helped me set up a service appointment and took care of every little detail. Thank you read more

Do not ever buy anything from this store they do not honor their warranty even though it is on their receipt!!! Called and they only told me the warranty was for one year when the receipt said 2 years parts and labor! Big scammers they away! Will be filing a petition for civil court soon! read more

P.C. Richard & Son - Electronics Near Me - Bayside, New York

Ive been to many Pc. Richardson and Son and this is the best I've ever been to. Employees are very Nice. Each Bed is amazing.

Worse delivery service imaginable. Delivery instructions completely ignored. Part of new appliance thrown out in packing material when delivery person rushing to leave. Never got notified of three hour delivery window. read more

On November 21, 2019, I purchased a Samsung 55" UHD 4K Smart T.V. The price including delivery was approximately $875.00. The set was delivered and set up on a table and turned on. It worked properly. I turned it off, and approximately 4 hours later I attempted to turn it on and there was no sound. I played with it, and suddenly, for no reason, the sound came on. I have been through this intermittent problem 4 times since Saturday. I called P.C. Richards, and apprised them of the situation. Their solution was to send out a tech to repair the problem. I reiterated that the problem was intermittent, and they simply repeat themselves. I asked what they would do if the problem doesn't present itself when the tech is there? No answer. I had the solution. Send me a new set that works properly. They refused. I now have to wait for their tech to find no sound and I don't know what will follow. read more

The place makes you pay in other ways if you don't get the warranty. Their machine will last 14 months and then crap out. Do not go to Boris. The guy is a scam artist. Go somewhere else, where machines lasts a minimum of 2 years without the warranty. read more

DO NOT GO TO THIS PLACE - salesmen and managers are very deceptive! The worst place ever to shop for any electronic device. AGAIN - THE W O R S T !!!!!! Save yourselves while you can! read more

I always come to this particular location because it's convenient and the sales help in this branch is knowledgeable and friendly. Sara happens to be my favorite. She always steers me in the right direction and gives my comparison tests. Most recently I was there on Black Friday picking up a few items for family, on the way out I was looking at pillows. she was so good in letting me try some and compared them to others. She was right in guiding me. Always the best! Peter is another favorite. He installed a sound system in my car and knows his electronics. I will always use this this store for those two of the sales team. read more

Felt very welcomed, everyone was so sweet and helpful. There massages chairs are amazing.

Should've trusted my gut. I ordered a viking range hood from this store on November 8th. It has been almost a MONTH since I ordered it and it still has yet to be delivered. They first informed me it would be delivered on Tuesday, then the next Saturday. Then the product was damaged in transit and I WAS NOT INFORMED that this happened. I had to CALL the store myself to find out that the product will not be delivered in fact and it is arranged for the NEXT Saturday. I waited all day anticipating this delivery. My contractors have been waiting standby and this is costing me EXTRA MONEY AND TIME as I am at the end of my renovation already. The last thing that we are waiting for is the range hood. PC Richard needs to claim responsibility for this. This is absolutely ridiculous read more

Even though I knew about them, but haven't utilized their services until Oct 2021 when I moved to a new location. I bought 2 Whirlpool washers, a dryer, March 2023 bought an LG refrigerator, just June 2023 bought a small chest size deep freezer. I'm so disappointed that both washers after 1 year each have broken down. I've thrown them out bc I forgot to renew the warranty. The person who came to fix it said for the parts n labor you might as well buy a new one. Then the deep freezer thawed my food instead of freezing it. I took it back to the store right away only to find out they don't reimburse you. The salesman asked me to get a new one. I refused. They gave me a store credit. I'm praying that my new refrigerator which cost me ALOT will keep up. After these situations I'm afraid will not shop there anymore. I'm quite saddened by this. I almost bought a TV from them. But changed my mind. Now I'm reading one of the reviews that their TV broke down. So I'm glad I didn't purchase one. It's about it for me. read more

I waited until the engineer came home in accordance with their procedures. He is also not willing to take responsibility. Tell me to go to the store and return. When I brought it to the store, there was another irreverent man, and it was said that they were exchanging TV sets at the store. I can't stand it. I asked for a refund because I said I would exchange it. It doesn't make sense for them to sell bad TV and not take responsibility. Thirty days later, there is no refund. I've been going there for 30 days and I've been... This inconsistent policy is really terrible. read more

P.C. Richard & Son - Electronics Near Me - Bayside, New York

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First I want to say I've been a customer for maybe 15 years + and never had a problem with purchases and the sales ppl there (5stars for all those experiences). This time I bought a new dryer (arrived broken) didn't work thinking my old house electric was the cause had to call electrician and he pointed that it's broken. Call Samsung the maker they brought out tech and confirmed so call pc richards and now they have to get their inspector to double check. It's broken another couple days go by and now I get a new dryer (that's not broken) and of course my electric trips again... call electrician and he takes the below pic... the installers put the wires in the wrong place... this could have completely messed up my house electrical or caused a fire but luckily just tripped the box). So in summary I couldn't use a dryer for about a month paid extra fees for electrician to come to my house for a problem caused by the company... and yea I just spoke to a manager about it and got his apologies. I told him to make sure their installers knew how to do their job correctly...... I'm sure I'm not the only person who has this problem so plz PC richards educate your installers on how to do this correctly before someone really gets hurt... below is the correct line order and how it was installed in my dryer ‍‍‍‍ read more

P.C. Richard & Son - Electronics Near Me - Bayside, New York

PC Richards will make ANY excuse to NOT fix your appliances. Based on other reviews and my experience; it appears they try every imaginable tactic to delay you until you give up. I purchased an LG refrigerator from PC Richards in 2018 WITH an extended warranty. So i should have no issues if it breaks right? Wrong. Fridge completely stopped cooling on 7/15. I scheduled a service appt online (which they suggest) and had an appt scheduled for 7/20. The initial time frame they give you is 7am-7pm so you have to plan to be home all day. They updated it the night before to 8am-12m. At 9:30 am the day of my appt (and during the arrival window) they called to tell me they're cancelling my appt for some unknown reason. After complaining, they called me back and said they would send someone. The guy they sent spend less than 2 minutes in my apt and did not look at my Fridge. He immediately said I need a new compressor and they would have to order it . He told me that this wasn't his service call. That night i got an automated call that the part was in and to schedule the next appt. I called back and they said they did not have another Service appt available until 7/27. The 1st appt was useless so I was hoping that would be the end. Nope! Was given a 1-5pm time frame for the 7/27 appt. At 4:45 after waiting around all day, I called PC Richards, waited 15 min to talk to someone. The person i spoke to said "umm looks like your appt was cancelled" and put me on hold for another 20 minutes. When she finally came back she said that my appt was canceled because it was a 2 man job but was scheduled as a 1 man job so they apparently thought it was fine to cancel and not even call me to tell me. The customer service Rep was horrible because she wanted to yell at me for being upset that the company is horrific. Literally should not work in Customer Service as the correct reaction would to be emphatically apologetic for the ridiculousness and bad service I have had to deal with. Another customer service rep, Abby, called back and said they could offer me an exchange, although I would have to pay the difference between a new fridge and what i paid for my current one. I tentatively accepted the offer without much confidence that my issue would actually get resolved. She said she would call me back within 15 minutes to confirm the exchange. Did she call me back? Nope. PC Richards obviously does not care at all about their customers living without essential appliances for weeks or months so they deserve no customer loyalty. They also do not seem to care that they are not fulfilling their obligation under the Service Agreement/Extended Warranty. So now im only left with the option of buying a new Refrigerator from someone else and filing suit against PC Richards for failing to fulfill their Service obligations. Oh they also apparently do not have an email address for their legal department or that is what Customer Service told me. read more

Bottom line: I wish I would've researched more on the company I was buying from. I came in looking for a washer and dryer set. I wrote down the dimensions of the space I had available, the size of the apartment and the overall side details needed. After asking alot of questions (general and specific) my parents and I chose the LG washer and dryer and it was scheduled to come as the renovations on my apartment finished. The washer and dryer was delivered, but was promptly taken back because it didn't fit. It. Didnt. Fit. After all that time asking if it was okay for that size and these dimensions, it doesn't fit. So we go back, wait around for a few hours for them to fix this issue. They recommend us the Bosch ductless washer and dryer set. Honestly at this point we should've just left and never came back, but we trusted them to make it right. This one was delivered and within probably the first two weeks every single person that came over my apartment noticed a drastic change in overall humidity. (Which would've been really nice to know before dropping a couple grand on it) why wouldn't you tell me that for this size apartment, the humidity and the fact that it's ductless MIGHT be an issue. It just might not be suitable for that environment. Was that such a hard thing to say? The humidity would've been such a big deal, but it's created so much damage in NEWLY RENOVATED home. Let me just say, I spent 4 months calling customer service on both company ends and nothing was solved. absolutely nothing. They had me going in circles, for what? Just to tell me, yeah it's not our problem anymore. I was so frustrated I started looking online for the reviews this company has and it is very sad to say, but I'm not the only one that has had very bad experiences with this company. Check any website other than their own. It felt like once they sold me an expensive washer and dryer set, they turned their backs. The job was done. Do your research, don't spend your hard earned money here. read more

No stars would be generous for the shoddy, duplicitous sales service and callous, ineffectual repair service. An essay can be written on an absurd, maddening experience here, but put simply, save yourself; shop elsewhere. The Bayside PC Richards is the worst shopping and service experience we've had. read more

Bought a new $800 electric recliner and had to wait 2 months for it to arrive . Worst part was the guys who did the delivery and set up didn't plug in all the connections . When we called them to complain no one responded. read more