Back in February, my husband and I decided that our growing family had outgrown our queen Julio bed. We had a budget in mind and walked in the door at mattress firm. Steve Morgan greeted us and started asking us questions to help him understand what we were looking for. We spent a good hour with him but decided the mattresses were a bit out of our price range. We went to our local costco and bought a king that was on sale. Biggest mistake ever. Luckily Costco has a great return policy. We took it back the next day and went back to Steve. He understood our needs and quite different preferences. He found us a bed that was closer to our price range at the warehouse. We got it home and it was heaven. We still love it 6 months later. To top it off, he recommended a mattress cover that is a lifesaver. Our 2 year old has had two accidents on our bed, and the cover is guaranteed to save your mattress. And it absolutely has. I'm so glad we went in and met with Steve (twice). And although the price was a little more than we initially wanted, it has been so worth it. Thanks, Steve! read more

Stopped in to get a mattress and Karima was incredible. Very knowledgeable and friendly. She helped me get the perfect mattress and made the experience fun and exciting. 10/10 would recommend Karima read more

Karima was awesome, she made sure my wife and I were fit with the right mattress! Would recommend her and this location for your next mattress! Great customer service! read more

Hi my name is Peggy & I am a female Latina over age of 50. I have a few back issues & wasn't sleeping good at all coming bedtime. I finally considered buying a better Mattress/ box spring. My Sister referred me to Mattress Firm which now I highly recommend! Delivery was immediate n drivers were careful n put my bed together. I haven't slept like this in years. I bought the Memory Foam Curve & box spring plus protector. This was one of my best purchases yet. Thank you Aaron from Northglenn Store. I So look forward to going to sleep every night or anytime for that matter. So Relaxing. I'm am forever Grateful. Thank you. read more

We went to this store not know exactly what kind of mattress we wanted. Karima was so nice and helped us out on picking the right mattress for my toddler. She was so kind, sweet and made us feel comfortable while being in the store. We were so happy with our purchase and happy with the service we received. Thankyou Karima! read more

Moving to the area and need a new mattress. Eric was able to help us find a perfect fit.

We had awesome service from Emma! She was super helpful and fun to work with. Great experience!

Went in a got help finding a mattress. That went well. Delivery is where it fell apart. They scheduled us for a 2 hour window (1-3). Then they rescheduled for 4:30-or later). Its now almost 6pm and nothing. Will update when they do arrive. Arrived at 8pm with a call 10 minutes before arrival. Love having an entire day blown. Wasn't sure I'd even have a bed to sleep on and they didn't have room in the truck to take the old mattress and box spring away, so here's to hoping they take them sometime tomorrow. read more

Moved here a year ago, came in road weary, sore back, no moving truck, no bed. Shawn was awesome, saved me all the normal pitch nonsense and streamlined my choices based on my sleep needs. Ended up with the. best. bed. It was delivered the same day and I was sleeping like a baby that night! Returned today to buy an economical guest room bed in a hurry. Shawn again with the same great service, kept my budget in mind, and fast delivery option. Helpful, easy and a really good bed! Highly recommend! read more

Zero stars for this place. Called the store to get some info and the agent on the line said delivery would be available for tomorrow. I let them know I would check it out online, he then quoted me a few times and said "right now i'll give it to you for $99 for a box spring" so I agreed and he entered my delivery details. He informed me it would not be available for delivery until the 15th and then the 11th. I let the agent know I would need it sooner and he said "Thanks" and ended the call. They're super super rude as fuck and I would definitely avoid them at all costs. He didn't even give me the opportunity to see if the product is available at a different store. Do not give these people your business, you are better off elsewhere where you are respectfully treated. read more

Heather helped us and she was very friendly, helpful & knowledgeable. She took the time to go over several different options of mattresses and try to get to know our sleep patterns. I contacted her today because I had questions/concerns regarding the warranty and the Beautyrest Sleep Tracker Monitor. I appreciate all of her help and going above and beyond to make sure everything was taken care of. Her customer service is impeccable and a person that demonstrates a trait like that are hard to come by! read more

We had a good experience buying our new mattress here. Quick delivery and good service so far. They carry Sealy, Tempur-Pedic, Simmons and also Dormeo, a newer European brand, which is what we ended up with. read more

Colin was a great help in selecting my bed. There was something of a nuance between mattresses concerning my health and my pleasure. Colin pointed them out and It helped me to be more comfortable with my purchase. Can't wait until I get it. D read more

I bought a $3200 mattress and base about 3 months ago. Had to return it becauae it was so bad. They told me I could only return the mattress and not the base. They refunded $1,000 to my account and told me I couldnt return the base. So now I have a $2200 base and they took my old mattress. This is stealing in my mind. I would go elsewhere if I were you. Just horrible. read more

Horrible experience. Was told mattress would be there next day, got a vm it was delayed a day. Called in two days later and told the mattress we already paid for was sold to someone else. Wouldn't have known unless we called. Terrible excuse and did nothing to make his mistake right. They obviously don't want my money here. Glad everyone else had a better experience or salesperson. read more

We bought a mattress and while the staff was friendly and helpful we are very unhappy with the overpriced and uncomfortable foam mattress. We can't sleep past 5 hours without waking up in pain. The bed sinks in as soon as you lay on it. It's supposed to flex for your body but it just hurts. read more

I am so grateful for the service I received from both Heather and Shawn at this Mattress Firm location! Heather did an excellent job helping with specification and quality of the beds as I was shopping. She was very knowledgeable and gently gave advice with the understanding that whatever I chose would be great. I purchased my bed in November and needed it delivered in March and Heather made that happen without sacrificing the deal. After purchasing my bed, I realized that I would need a different adjustable base. In calling in, Shawn was a great help to me too. Both professionals were eager and able to assist with any question I had. They made updates and adjustments as needed and in a timely manner. Thank you so much! read more

The store was good. Customer service was good, but if you know what's best for you stay away from Sealy posturpedics!

We went in last night to buy a mattress. We had checked out Conn's before going in (not a good experience), so we were hesitant about goon. In and being 0-2. However we were so pleasantly surprised after meeting Jerry. Jerry was so helpful, knowledgable, funny - and made the entire process enjoyable. We walked out with a bed, no spring, sheets, and really expensive pillows I never thought I would by but am thoroughly enjoying so far. Definitely go here for your next mattress. read more

BeJay was absolutely outstanding. He was extremely knowledgeable, available for questions but didn't hover, and gave us a great deal. This is the second bed I've purchased from this company, and I have no desire to look elsewhere. read more

Excellent experience, very knowledgeable and friendly staff! I will absolutely come back for my next bed. Good selection on the floor, and good range of prices. read more

Its been a few years since we bought our bed here. We have loved it and it seems to have many years of wear ahead. Salesperson and delivery people were all very pleasant. read more

Highly knowledgeable salesman who took all the time we needed to make our decision!! I felt like it was a good informed purchase!

Bought the bed and had an overall 4 or 5 star experience in the store. Even the delivery guys were good. My only frustration come from the lack of communication on the delivery time. I voiced my opinion and the sales associate called me back right away and helped make my experience great. Great response. read more

This may not be a reflection on this particular store because they told me my mattress was being shipped from the factory in Denver. I purchased a $1600.00 Sealy memory foam bed. They delivered it tonight at 9:30 PM. Yesterday I was in an accident and had aches and pains all over my body including a mild concussion. I sincerely needed to fall into bed and try to get comfortable. After they delivery men took my old bed apart and loaded it into their truck and set up my new memory foam bed at 9:30 PM, yes that's 9:30 PM, they informed me that due to the temperature outside the mattress was frozen solid. Sure enough it was frozen as hard as a brick. Now here I am alone at 2:00AM needing comfort and rest and my bed is still frozen solid like a board. I have never had such horrible customer service in my entire life. I had no idea the mattress could be frozen solid. if they are going to deliver frozen solid beds to people on work nights especially to an injured woman they should never deliver it past 5:00PM, so it has time to thaw out by bed time. What a horrible company who cares nothing for their customers. The delivery men told me when they left at 10:00PM they had one more delivery to make!! Any way I'm sitting here at 2:00AM in pain, waiting for my bed to thaw out. Go to some other company who cares. read more

Such great service! Very good pricing! We went in not knowing anything about what we needed rob I think his name was spent alot of time with us explaining each type of matress and what they meant as well as the best deal for us! He was very knowledgeable and patient! We are definitely coming back to this store read more

Our experience at the Mattress Firm on 120th and Washington was amazing! We drove past two stores that were within walking distance just to see Oly at the Washington Center in Thorton. He was very knowledgable and his friendliness brough us back to purchase a mattress from him. I new he would not get the commission if I went to a closer location but he defiantly deserved it and it was worth the travel. We purchased a temper-pedic cloud supreme and it was definitely worth every penny because we will have it for at least a decade! For any body wondering about a temper-pedic, just do it! You won't regret it! As for the store, I recommend seeing Oly at Mattress Firm in Thornton. read more

I've had an amazing experience at the Thornton location, with service by Chris Contreras. Chris was extremely knowledgeable, friendly and supportive during the sales process. One of the best customer service experiences I've had. Thank you!! read more

Was helped by Steve in the evening of 12/19. He was very helpful and quickly assisted me in finding everything I needed. He was also knowledgeable about products and prices. The only issue was when I got home, there were some rips in my box spring that weren't apparent before. However, I did buy it from the Clearance section, so it had been used previously for display, so it was to be expected, I just wish it would have been noticeable in the store. read more

Bought a mattress set for my teenaged son yesterday. Jon helped my son find the right bed in my price range. Great service with no pressure! I will definitely return for my next purchase. read more

Josh was extremely helpful in finding us the perfect mattress for our family and saved us money at the same time I would definatley recommend him and this store read more