Fantastic customer service, Patricia took her time with us to ensure that we found exactly what we…read morewanted and that we were happy with our purchase. Highly recommend Patricia, she will work to make sure you find just what you're looking for.

am sharing my experience as a customer who is still waiting for a portion of my order to be…read moredelivered. About 1 year and 6 months ago, I purchased a bedroom set from Regency Furniture, including a bed, mattress, drawer chest, and dresser. I received all items except the dresser, even though the dresser and the delivery/assembly fees were paid in full at the time of purchase. Shortly after my purchase, the store where the order was placed closed. Since then, I have visited several nearby Regency Furniture locations with my receipt to ask for help. Each time, staff were courteous and tried to look up the order in their system. They informed me that the dresser would be ordered or made available, but I did not receive any follow-up communication or delivery. At this point, more than 18 months have passed, and the dresser has still not been delivered. I am writing this review to share my experience and to request that the company help resolve this long-pending issue by either providing the dresser or advising me on the appropriate next steps. I hope this situation can be resolved soon.

I purchased a couch in September of 2020, after three months the couch was lumpy and the springs…read morewere soft. I called the store , a serviceman was sent out, he increased spring tension and stuffed more padding in the cushions. After a couple of months I called again, the couch was lumpy, the same serviceman, same result. I called the Sofa Store talked to the store manage, I told her I was not satisfied with the couch and wanted to return it. They offered me a 20% discount on a new couch. The Sofa Store sells couches, I paid $2000 for a couch that was junk and they would do nothing about it. I would not recommend them or their products.

Yikes! I haven't shopped for furniture in a long time and didn't realize that it's like buying a…read morecar with a salesmen literally watching your every move and not leaving you alone. I didn't walk more than 5 steps into the store before someone was by my side asking me what I was looking for and how they can help. Yes, I was looking for something in particular, but no I don't need you to watch me and give me input on every little thing. Him letting me know the layout of the store was helpful, but still not really necessary. I just want ti browse and be left alone, I will ask you if I have questions. Anyway, I was very underwhelmed by their couches on display, they are all out dated looking and just ugly. The store is also huge and everything is spread out, it seemed empty or at least lacking personality or decoration, or something . Maybe that's because of covid and lack of supply? Idk, but again everything was super traditional, not my style at all. Overall I was very turned off by the sales approach and would not return. They need to come up with a more modern way of selling furniture because this is not going to work for future generations in my opinion.

Writing this after my 2nd follow up call with ServeCo who handles claims for damaged furniture…read morepurchased at Gavigans. I picked up my dining table on May 2nd and while assembling I noticed the paint job was not complete and the under areas finish was not complete and can cause scratches to your skin. The table itself had a huge chip that at a minimum should have been caught at packaging. I filed my claim on May 4 and they got back to me with a link to upload photos on May 5. I did that and called on May 6 to verify the upload was complete. Now after calling on May 13 and them saying someone will reach out in 24 hrs and calling again 48 hrs later and now someone will get back to me in 3 business days how is this reassuring. I absolutely love the piece but I am so disappointed with this purchase and not totally regretting it. I wonder how many folks have had this kind of response to a claim. I will be calling again next week and keep posting updated reviews of this process. Apologies I'm so angry I selected the Glen Burnie store but the purchase was at the Baltimore National Pike store

A big shout out to Maria and the Management Staff at Gavigans's…read morein Glen Burnie. We appreciate all your help in getting what we were looking for. Excited to get our Canadel Dining Room set. Highly recommend them. Thank you!

Absolutely wonderful if you want to furnish an apartment on a budget. The prices are negotiable on…read moreeverything so they can be talked down. There are some beautiful pieces in there and the staff were cool. There is a $400 delivery fee for 5-6 furniture pieces.

I was condescended to, bullied and threatened here today by a sales person and it was so shocking I…read moredon't know what to say. This dude was so instantly nasty to me, dismissive, condescending, just awful. I literally don't even know what I did wrong but try and buy a stack of books and try to get a discount cos I was buying a whole stack! Never ever before met a rude person here in the twenty years I've been coming (since before ravens stadium was built and they were across the street). I've bought thousands of dollars worth of appliances here (2 $500 stoves, a $1000 fridge, two dishwashers, and two washers and dryers), not to mention hundreds upon hundreds worth of lumber, trim, windows, doors, miscellaneous hardware, etc. I bought 400 dollars worth of upholstery cloth one time alone. I come in, I don't mess around, I know what I need and I am a friendly nice customer. (Because they use your phone number when you buy, also? they should be able to SEE this). I was buying BOOKS. Books are not their main business (and to be honest their prices are so out of scale it's crazy compared to thrifts--10 dollars each for a used hard over cover book from the 80s? I think there was one vintage item or two--I collect golden book kids encyclopedias) In the past they've basically tried to GIVE me books I wanted to buy! I wasn't buying anything from the "special glass cases. I asked Josh what they could do for me on these 20 books that I promise no one wants. (I promise). I picked up so many cos I have always been given a little break on stuff here! It's literally the way I thought they do business!!!! Nope. Not a single red cent. Off ANY book EXCEPT one they wanted 20 dollars for that didn't cost 20 new! (No it was not old or vintage!) I had 100 bucks of books in my cart he couldn't do 80? He wouldn't even discuss it and when I was frankly totally taken aback by this since it's so counter to EVERY EXPERIENCE IVE HAD THERE FOR OVER 20 YEARS--he threatened to call security on me!? For trying to bargain?????? These were all crap books. I want them for myself and to show my husband AND I make art from them. I'd have paid literally 10 for every set of four of these books at thrift. They wanted 10 and 15 dollars EACH. It wasn't just he wouldn't deal at all on price. He treated me like a criminal for no reason at all. He had his hand on his walkie talkie and when I kind of laughed just thinking he was driving a bargain he said he was going to call security on me!!!! He did this because I had the temerity to say "come on, not any discount at all? I'm buying in bulk!" And I mentioned I've never had them not come down on price on anything ever! I am a short, friendly 53 year old mom. fyi. What the living heck is going on with this place? It was SUCH an unpleasant and weird experience. I feel horrible. I will take my business to loading dock.

Great space and very friendly proprietors!! They have a great selection of MCM furniture and other…read moretrinkets. Will definitely be back to buy something.

Buyer beware the business deals in deceptive and fraudulent business practices. They will sell you…read moredefective and damaged products without disclosing the problems. Then when you ask to rectify the problem they refuse to fix or offer adequate solutions. Instead they blame you

Great. The woman who helped us could not have been nicer. We found an amazing and affordable couch…read more Love it!

I had some cherished family furniture that I needed to donate. After learning about Habitat for…read moreHumanity ReStore, I used their very efficient web site and scheduling system. It was easy to navigate, and it worked perfectly. I received follow-up emails and text messages for the pickup, where the donated furniture was going, and reassurance that the family furniture was going to the right place. Because the furniture was too big for me to move outside, and as Restore can't come into the house, Restore assigned the pick-up to Bulk Brothers. Bulk Brothers acknowledged the assignment, and began their own follow-up text messages, keeping me informed of the vehicle license plate that would do the pickup, driver, and time for pick up. This whole interaction, and follow-on actions by Restore and Bulk Brothers was easy and professional done!

Note that this is not a retail location and they cannot assist you with traditional customer…read moreservice.

Mrs. Gladys has the best customer service. A beautiful face with a positive professional…read morepersonality and a welcoming attitude as soon as you walk through the door. What a great asset to Crate and Barrel. Good customer service is almost nonexistent these days!! Warehouse guys were also pleasant and efficient.

Can you believe this was my first time in this store. I actually came to this store with three…read morethings in mind. With all this hot weather we have been having. I was in need of a cooling mattress top cover by Beauty Rest. As well as a new Bed spread. The one I had on was definitely comforting for colder weather. So I purchased a pillow, bedspread and a cooling mattress cover. I have to say this store is very expensive. I wasn't able to find any sales. My mattress cover was $70. The bedspread with 2 sham pillowcases were $80 and the pillow was at a reasonable price. I checked the store out to see if there was anything else worth buying. I think Home Goods may be more reasonable. Overall I am happy with my purchase. I am sleeping much better. It really did cool down my mattress for sleeping but I won't be returning for any future purchases.

Great selections. Great values. The man at the checkout was…read morewonderful. Pleasant and helpful was here. This store is well stocked and organized.

This place is a treasure. It's filled with historical architectural goods. These foods have been…read morerescued from old houses and are no longer being manufactured. If you are lucky enough to find what.you need here - get it! The owner is super helpful and very knowledgeable on what he has and what you need. I didn't see many prices, but in my opinion my purchase was quite reasonable. They have lots to choose from and they have a downstairs and an outdoor selection. Always check back because the inventory is always changing.

Really well curated collection with some quirky/funky pieces to discover. The building itself is…read morereally beautiful and the basement really feels like an adventure. Only word of caution is to check the Ravens schedule because the parking lot is used for tailgates on game days.