I can't say enough how amazing Len and his team were at helping me secure a great mattress,…read moreunderstand my warranty, and making me and my wife feel important. Got a great mattress for a great value. Will definitely be back!

My overall experience was good. Started out with Lyn and everything about him was great. The…read moredelivery ppl were running late but they did call twice to keep me updated. I had to leave out for work because they had still not arrived at the time specified. My teenage son was present and unaware of the delivery and the removal of my old bed. They left my bed in the living room hallway. I called the store 5 min after the delivery ppl had left and Andre told me the the delivery guys would not come back out and I needed to figure it out myself. So highly upset I wanted to cancel everything and they could pick they mattress back up, he went back and fourth about the cancellation policy and once again told me to figure it out. I called another mattress factory and got another managers number I believe it was Andrew(not sure) he was very nice and apologized for the inconvenience and rescheduled the delivery guys to come back out another day. Two days pass the original day. So I myself dragged my old bed down my steps and to my porch and carried the new mattress upstairs and set it up. The delivery guys arrived and took the old mattress off the porch the following day. I'm rewriting this review as I hate leaving bad reviews and the bed was comfortable at first (so I was going to let it go) but it's now been over two months and the mattress is uncomfortable. I paid for the mattress in full over $1800, So I will be contacting the store to exchange as my warranty states I have 120 day I will update my review after. Negative stars is really because of Andre really bad attitude over the phone and didn't even try to resolved the issue by rescheduling, he was no help at all!!

My sister & I we're at Bob's furniture outlet in Springfield, walked around & looked, we both found…read moredifferent living room furniture sets that we wanted to purchase, we were there for about an hour & no one came to see if we needed help, although they were right at the door helping everyone else or walking around doing nothing. After an hour we decided to leave, that's when someone finally approached us and asked if we needed help, I will never go to Bob's furniture store again!!!!

I paid 3000 for a couch plus insurance in September . I called the insurance place they sent me to…read moreand went up there twice and they denied to fix my couch. I'm highly disappointed and really want my money back. if not my couch fixed

I just had a complete living room delivered by the Samson team. So far, I have nothing but good…read morethings to say about my Sales guy Rich, the furniture quality and price. I'll be recommending them for sure.

*Warning do not shop here* Our couch was sold to ud damaged…read moreand was accused of breaking it ourselves. My fiance and I bought a couch from Samson furniture store. This is the second couch we bought from them. First one we bought about 4 years ago and the other one we just picked up today. Granite it wasn't an expensive couch. Under 700.00 but perfect for what we needed it for. When we got it back to the house we unpackaged it and put the feet on. when we flip up the couch and took a better look I notice a bow in the wood on the front piece and the springs pier to be popping up the cushions so something wasn't right. It wasn't something simple that we would be able to live with. We packed up the section that was broken to take it back. The manager accused us of breaking it and to make matters even worse accused my fiance of being "wacked out of his mind" because he told him after he accused us of breaking it, to give us a refund. So when he went back up with the other part of the couch the manager continued to accused him of breaking it and insist that he must of jumpped on the couch breaking it. Told him to F*** off in front of customers. That is No way to run a business. Apparently if someone wanted to return something they must be high. We are upset about how all this turned out and how he treated us.

I went in with my wife and got a couple of couches. The lady was nice overall but didn't give much…read moreinformation. Didn't think much of it because she let us roam without bothering us too much. We bought it, had it delivered and it went well overall. Five days in to having it, the one power recliner stops working. I call their service call center and they were nice enough but everytime they would redirect me to the Broomall service people or store (to talk to a manager) they wouldn't pick up the phone. The Service center then said that it was reported that the couches were considered "floor models so they were sold as is". I said, I didn't get that communication AT ALL. Now I'm stuck with a couch that can't "unrecline".

The furniture looks good, but it is absolute crap! I purchased my son a sofa a couple of months…read moreago. When the leg that was attached to cheap pressed wood fell off, they offered to send out a technician for $125 + tax with no guarantees. They said if the tech can't fix it, there is no recourse. DO NOT WASTE YOUR MONEY!!! NEVER AGAIN!!!!

purchased a full size box spring in july with the warranty ($350 total). 6 different boards in the…read morebox spring broke within 3 months and they refused to give me any money back. They said the warranty was only for "manufacturing defects". I will never go back here again.

Visited Labor Day weekend, 11:30 Saturday. Door was locked, lights were on. We waited to see if…read moresomeone was maybe in the bathroom. Guy came walking up from his car, he went to get lunch. As he was walking up, I asked if he worked there. "Yeah" with a bit of an attitude. I said, "we stayed we didn't know if someone was in the bathroom, no note left on the door". Again, his attitude showed more "if I was in the bathroom, I wouldn't like the door" as he was unlocking the door. We were a total inconvenience for this guy. We still went in to look. He seemed to come around a little. We were looking for 2 queen beds. My family member that was visiting from out of town has sold furniture. So she had some experience on mattresses. She was giving us suggestions on her thoughts. Positive vs negitive of some mattresses. She commented to the guy (who advised he's been with the company for 4 months) I'm sure I'm not the first person who's had experience and comes in to help a family member. She didn't want him to think she was stepping on his toes but she, more than him, knew what my 85 yr Mom needed. His reply, "yes I've had others do the same, your not the first and I find it very much annoying and a pain" BYE BYE - WE WALKED OUT AND WON'T RETURN. We gave him 2 shots prior with his cockey attitude. I do not recommend this place unless they change their sales person. Sorry, I don't have his name. He worked Labor Day weekend.

Purchased a sofa and was quoted a price of $604 including taxes and delivery. One of the reasons I…read moremade the purchase was they offered a interest free loan if the money was paid off within 101 days. If not the rate is 179.75% per year. I figure I'm dealing with Ashley and paying it off within 101 days no problem. After setting up a plan and paying the loan off within 45 days of delivery everything is good. I then find out that it was all a lie, you have a $99 fee no matter when you paid it off. So as far as I'm concerned the salesperson and the Manager are liars and I will never deal with this store again and will let everyone I know be aware of this scam!

The manager is a lier! Wife was told lamp is in stock and we came back today they only have floor…read moremodel available. How could they sell two to three same lamps in one night?? Waste of my time!

Our designer Samantha was AMAZING!! Not only did she do an excellent job with our living room…read moredesign, she was a pleasure to work with !! Would absolutely recommend!!

[566] The first time…read moreI visited this store was a ton of years ago when their designer Shreen offered to come to my home to help pick out the perfect picture and furniture. She mentioned that I may want to swap where my TV is and move the direction of the room around. I'm glad she suggested it as I LOVE it to this day. The sectional pull out couch is still great after years of use. We've stopped in a bunch of times to pick up various pieces such as my beautiful office desk. Stopped in to look for an ottoman but I didn't find exactly what I envision but the staff was very helpful. They showed me tons of options and patterns I may want to choose so that it fits with my couch. I really enjoy this no pressure shopping. It's a little more expensive then those discount furniture stores but honestly you get what you pay for ... . I'll definitely be back!

I have been shopping at Raymour & Flanigan for years and the service has been wonderful. But I want…read moreto highlight this particular experience that I had at your store recently. My son returned home from overseas deployment and needed to purchase furniture for his house. He was working on a tight budget yet still wanted quality items for his new home. The R&F Clearance Center was running a great sale, and we decided to make the most of it. Enter stage right Angelia Gibson-Ayres and her sales representative! They were helpful without being pushy and informative without being impatient. We were treated like valuable customers as they listened to, provided guidance for, and suggested ideas about, our needs and goals. The exceptional customer service made us feel like winners! I almost forgot what a true sales professional's conversation sounded like in this post-COVID world. Thanks for adding to this amazing moment of my son's first home and creating a solution that he won't easily forget!

From the owner: 5,000+ items in stock and delivered in 3 days or less*. Visit our Clearance Center at 400 S State…read moreRd in Springfield, PA to save big on high-quality furniture and mattresses from top brands. Shop in-store or online to confidently furnish and style every space in your home.

Crooks. We were in there today and things were going ok but…read morethen I wanted to pursue other options. For some reason my dad gave them $800 cash. We didn't have any furniture in our possession and he was unwilling to give us any money back even though we weren't going to buy anything. Finally, he returned our money after I told him it was illegal to keep our money. Poor business practices!! AVOID