We have bought 3 mattresses from this location in the last three months and every time the sales people have been wonderful and easy to work with. We had one mattress for a little over three months and decided that it was too firm for us. We reached out to the store (barely within the return window) and they went above and beyond to help us get a replacement mattress that will be a bit softer AND we actually received money back because the alternative option that we chose was less expensive that what was originally purchased. I say they went above and beyond because we will not be here and they had to schedule the pick-up and re-delivery out into February 2026 and honored all of the terms of the original return agreement. From sales floor people to managers everyone communicated well and worked together to make sure I was a happy customer. Their customer service is very much appreciated. read more

In the past, we have used two of the Mattress Firm locations in Boulder. One of them (as well as a third that used to be there) have been closed permanently. Only one remains and seems more targeted to the student and younger adult market than to people needing to refresh an older bedroom. The brand and grade and size, especially mattress depth, needed to remain within a certain measurement because at this point I am unwilling to buy all new bed linens to accommodate these newer mattress sizes. And we did not need a whole new "set" as we have already had to customize the support unit to a low profile, split queen box spring with the Boulder Mattress Firm location some years ago. Needed for a short resident in an older house with narrow stairwell to the second floor location. Having once decades ago, ordered a set that had to be hoisted by climbing ropes via a sliding door to balcony of second floor bedroom, we were not going to ever do that again. The hunt was hard and the one that seemed most likely from an online search was only in stock to see at the Superior, CO location. Not far so we went in. Like all Mattress Firms I have visited, the staff is very limited in number but always helpful. We did look at the one we came to and though it seemed a bit softer than ideal, we had not found anything more likely to try. So we did buy it. Victor set it up for delivery in a few days. Availability turned out to be an issue after all. This is the point in which you need all the help you can get from staff. And we did get it from Victor. Much of this company is based on automated messages with not much option to customize delivery. After 2 tries on a date, with contact with staff, a delivery date was chosen when availbility returned. But you cannot select time slot. You get an automated message the night before with the time based on their route for the day. The first one we got conflicted with a long awaited med appt so Victor manually contacted them to have it delayed a day.You can delay by the day, but not by a time slot. That night we got the automated message for the next morning, snow and all. But they did make that time and the delivery team did a great job of getting it in and leaving their snowy shoes on the porch etc. The mattress was in plastic covering. The mattress was in fact softer than we had started out looking for but in fact slept very well last night. There is the option to swap it out within a time limit as needed but we probably won't at this time, because all of the other options have been examined and rejected. Perhaps another time in life we will have an opportunity to start from scratch on bedroom design but for now, we are satisfied. read more

Went on Sat. & had the store to myself. Golden immediately greeted me and helped me out. Golden gave me a great deal and truly went the extra mile to get me my mattress as soon as possible. Really appreciate it! read more

Really an awesome customer experience! Thanks to Christian!! Just moved to town, didn't bring our bed in hopes of finally getting something that works. Appreciate Christian walking us through and being so knowledgeable- and patient . All Stars!! read more

Was driving by and my buddy needs a bed so we stop in. I have purchased my mattress from Mattress Firm before and have had a good experience. Came in and we were greeted by Rick who was very welcoming and knowledgeable on all the different beds. He was very patient with us and asked a lot of questions to know which mattress was the best for my buddy. Would recommend this mattress firm to anyone! read more

I'd venture to say that buying a mattress is one of the hardest things to purchase. Not only is it awkward to just lay in a bunch of different beds and essentially pillow talk with a salesman....but you can't really get a good feeling for how a bed will work for 8 hours until you get it home. (Or you could just nap at the store but that is probably frowned upon.) :) My husband and I stopped in yesterday, tested out some beds, and decided to sleep on it. (The decision, that is.) We researched online for better prices and double checked all of the reviews that the internet could provide. Ultimately, we were super happy with our experience in store the day before and didn't want to put off this purchase any longer! James was super friendly and knowledgable. He didn't try to sell us the most expensive bed in the room, he tried to help us find the right fit for both my husband and myself. He even threw in the frame for free (because I mentioned the yelp check-in offer...use it!) and a pair of pillows. I'm excited for our bed to come and can also rest easy knowing that if this mattress doesn't work out, we have 100 days to return it....but I don't think that is going to happen. :) read more

Great place to find a mattress and James was awesome! He is not the pushy type and just lets you browse as long as you need. He was a nice guy and solution oriented. We plan to be long term customers and recommend mattress firm to all of our friends. James even gave us restaurant and travel recommendations! read more

Thank you, Ben! I had been procrastinating on buying a mattress for years (!) and when I finally decided to start looking, I ended up buying one that day! The service was just the right mix of informational, helpful and not pushy. I would recommend their services to anyone. I have had the bed for a few weeks now and literally every night when I go to bed I say out loud, "holy sh*t this is comfortable." -Happy Customer read more

Great experience buying mattresses from Rick. He was very knowledgeable and was able to get us taken care of in very little time. We got next day delivery and he listened to what we needed and didn't push us on anything. Would return for future needs. read more

We went in with the intention of buying a mattress and the sales man didn't even get up to help us. He sat at his desk on his computer while we looked around and we had to come to him with questions. He was rude, snarky and inattentive and didn't want to make a sale. We left and bought a mattress elsewhere. Absolutely zero customer service. read more

James helped me buy my first mattress ever for myself today. He was very friendly and knowledgeable and even though he was also attending to other customers he made sure we were taken care of. We were in and out (with a mattress 2 pillows and delivery set up for the very next day) in about 30 minutes. Very satisfied! read more

We had a great experience buying a mattress here. Rick was attentive, friendly and informative, and he gave us a great price. We love our mattress! read more

What an enjoyable experience. Steve was extremely knowledgable. We bought a great bed in record time and it was a fantastic price. The price and customer service was so much better at Mattress Firm than our experience at Macy's. read more

Went in two times, the first was to check out their selection, then we came back a second time after checking other stores in the area but found this store was the best. Ben helped us the first time and guided us to the exact mattress we were looking for. When we came in to purchase the mattress James helped us out and was professional and efficient. Highly recommend! read more

As the other reviewers mentioned, James is very knowledgeable. He will work with you patiently to find the right mattress and not try to sell you the most expensive one. Mattress buying can be very stressful so it's great that this store gives you the 90-day return/exchange option along with a price match guarantee. read more

James and Sarah were very helpful in the process. We were tentative about buying a tempurpedic, but they made the process painless. I would definitely buy a mattress here again! read more

Extremely friendly staff. Very knowledgable. Seemed like their overpriced but in comparison to other mattress stores you get a much better deal because it includes warranty and sleep guarantee. If you are looking for a long term mattress this is the place to go. read more

Great place to buy a quality bed. James was super friendly, helpful and not pushy at all. We found a great and very affordable bed and had it delivered the next day for free. We also got 50% off our mattress cover. What's not to love? :-) read more

From the moment we walked in the door, Rick welcomed us and explained everything from a $100 mattress to a $9,000 mattress. He gave facts- no pressure! Great guy and great store! read more

My fiancé Ben and I had an extremely pleasant experience buying our bed. We knew what we wanted and James was incredibly knowledgable and really helped us make the best choice for us. I never felt like I was being sold something, I definitely felt James genuinely wanted to help us find something we'd be happy with for a very long time. I'm sure many who buy beds don't always enjoy the experience but I can say with confidence that not only was this the easiest process in the world, it was super fun. We enjoyed our conversation with James and would send anyone we know to buy a bed from him! Look no further, go buy a bed from these guys, you will not be sorry! read more

Our 23 year son and his bride to be just purchased a mattress from Rick. He was very nice and informative for first time buyers. He was willing to work with their budget and was able to have it delivered the next day. read more

James was extremely helpful and knowledgeable in our search for a memory foam mattress. He explained the pros and cons of each brand and model and was very honest about their strengths and weaknesses. He also gave us information on the percentage of returns and customer satisfaction that would have been difficult to find online and were helpful in our final decision to buy a Tempur-pedic. We will definitely be returning here for future mattress purchases. read more

James helped us select a mattress for our 17 yr old son and the process was as smooth as could be. He was very knowledgable and explained all of our choices. I felt we got a great price and the delivery people were courteous and on time. Perfect! read more

We went to buy our first real mattress on Saturday. James was extremely helpful and made the process really easy. He let us take our time to decide, and answered all the questions we had. We can't wait until our mattress is delivered! read more

I would NOT recommend this store for your mattress needs. When I first went in they seemed nice and helpful. James told me that I should have extra support in the middle of the bed to hold my hips since I sleep on my side, so I got the Sealy Sedgebrooke base on his recommendations. Well that mattress was way too firm, the support band in the middle was pushing my hips way up and caused lower back pain. I also had issues loosing circulation in my arms due to the firmness. I went in and told the sales associates about my comfort issues, they told me to give it a month to break in. So I suffered for a month and went back again and convinced them to trade me for a softer mattress under the sleep happy guarantee. Again the purchase was based on their recommendations, but this time I stressed how I sleep and how softer works better. More issues started with the delivery. They got black marks all over my walls going into my bedroom. When I slept on the newer mattress that first night I nearly fell out of bed several times. After sleeping in different areas of the bed I noticed the whole thing sloped to one side like the edge support was missing. So I went back in to try and get warranty info. Ben suggested it would be easier to just exchange it for another one instead. It sounded reasonable at the time, it wasn't a great mattress but I could have lived with it. I looked around at other places and found a mattress at a competitor that felt nice. So I went back in again and did the exchange, but not for the mattress at the competitor because they didn't carry it. So again I got one based on their recommendations and what do you know it was WAY too firm. I went back in to discuss my discomfort issues and they pretty much told me to suffer with the back pain and loss of circulation in my arms in hopes that it may break in. I am now stuck with a terrible mattress that is worse off than the 10yr old one they took away. I have not had a good night's sleep in several months and think that Ben and James don't know anything about recommending mattresses. read more

My brother and I went in to Mattress Firm tonight just hoping to see what's out there for buying a new mattress. We were both blown away! Rick was extremely helpful, and gave us a fantastic price on two great mattresses. Would recommend to any of my friends and family read more

Very friendly staff, their knowledge of the inventory made it easy to take home the best mattress for the price!

We have been going to this store in Superior for over eight years. We have never been disappointed with their service or product! We worked with Greg today and as usual were very pleased with his knowledge and ability to make us feel comfortable while trying out numerous mattresses. There was never any pressure. We have never felt the need to go anywhere else and will continue to shop here. Thanks Greg for your great service!! read more

Great service. I liked how Matress Firm is going to drop off new mattress and remove old one. Thanks

Very nice people to work with. no high pressure. Really new their stuff. Professional.

James/Mattress Firm has apologized for the issues I had with delivery and with the serious miscommunication about the credit card. He treated me respectfully and quickly resolved my issue. While I have decided to return my bed and end my relationship with them at this time, I appreciate how this was handled and would be much more likely to recommend them in the future. read more