I was shopping for a mattress and decided to give this location a try. Paul was very helpful and friendly. He made sure that I found the right mattress for the right price. I highly recommend this location on Grant and Tanque verde. Keep up the good work read more

I needed a very firm mattress and Mattress Firm advertised a model that fit in my budget due to a sale they have going. They didn't have any of the 'extra firm' mattresses at this store to try out but Paul, my sales person, offered to see if another location nearby had one for me to try. Very nice and a good sales practice. He asked if I wanted to try some options I may not have considered or known about that might be a step up in firmness from my firm Posturepedic. He did indeed have a mattress I hadn't considered or known about that was actually perfect for my pressing needs. I will update my post after I have slept on it for a few weeks but I did research into the manufacturing side of it now and I believe I made a great choice and Paul was very considerate of my budget as well. Yeah Mattress Firm! read more

We purchased a Simmons Beautyrest mattress,,box springs, frame in Feb 2021. A high ridge has formedd down the middle and where we sleep low deprsssions have formed. I called the store about a warranty claim since we have a 10 warranty. I was told they no longer handle warranty claims and to contact Mattress Firm Headquarter. I called and said I would be willing to pay their $79 free for an inspection. They said they had no inspectors in the Tucson area and I would have to download an app and setup a video inspection. They gave me a date to do this for Wed the 17th of July. I followed all their instructions and removed everything from the bed and got rulers, measuring tapes that they required. Wed the 17th came and passed with no calls. I called back. They said they had no record of this video. I then setup another date on 22 July. Did all the instructions again and checked in at the 5PM appt. No one came on. Absolutely disgusted with Mattress Firm. I recommend you never, never buy anything from this company. They have no regard for their customers. read more

Natalie was very knowledgeable in helping us select the right mattress. We would highly recommend her. Ursula and Michael. read more

I had a really good experience here. I had been thinking about a new mattress for a while. I almost got sucked into buying one online, but how can you test an online mattress to see if it's going to give you that perfect night of sleep? So I pulled in here on a whim. The salesperson was super nice and showed me floor models of mattresses in my price range that also fit what I was looking for. I ended up finding a great mattress and was out of the store in about 20 minutes. The mattress was delivered a few days later, at my schedule. They gave me a 4 hour window but on delivery day, they confirmed it to a 2 hour window. The two guys who showed up to deliver it were prompt, courteous, and quick. All in all, it was the perfect experience and I highly recommend Mattress Firm Tanque Verde if you're looking for a new mattress!! read more

We love the mattress and the delivery guys were great. It's a wonderful relief that the delivery guys are top notch because we had to see them three times. You see, our salesperson, I'll call him B, who bragged about being the city's sales trainer, promised us delivery of a mattress on New Years. He then told us "Whoops, looks like it'll be two days later." We wanted it delivered on a certain day because it was going to be the only day for quite a few months when we would both be home at the same time during daytime hours. We received a call two days before the delivery day telling us that it would have to be moved yet again. Totally unacceptable yet somehow understandable. We negotiated delivery of an additional coconut oil infused foam pillow (by far the best product they offer there) as compensation for the additional delay. Delivery day came and they delivered the wrong mattress. Now, this is infuriating enough in and of itself, but considering that it was purchased as a wedding gift, it was completely inappropriate. I went back in and spoke to B who told me we told him the wrong mattress, which is why he wrote the incorrect order. I confirmed with my wife, my father, and my father's fiancée (the last two paid for it as a gift) who all agreed that we had been perfectly crystal clear as to which mattress should have been ordered. He then said "Well, I could never give you that mattress and box spring at that price, so you'll have to have a set where the box spring was returned previously." We hadn't agreed to that, but I had to let the ones who paid for the bed to set him straight, as I was seeing red at this point. In the end, we find out that the delays so the company could build the mattress were completely in error, as the correct mattress had been in stock the entire time. Delivery 1: 1/8/13 4PM incorrect mattress Delivery 2: 1/8/13 9PM correct mattress, incorrect box spring Delivery 3: 1/9/13 10AM correct box spring The sole reason this company is getting two stars is because Salesperson B essentially gave us the F-You of sales and customer service by pinning his error on us and delaying delivery of the incorrect mattress. We had wanted this to be an exciting event which we had gotten to experience as newlyweds, instead we got to argue, stress out, and re-negotiate with an inept salesperson as newlyweds. The bed, by the way, is fantastic. read more

I visited two different Mattress Firm stores and got two different sets of answers to questions. Foolishly, I bought from this location. I had asked for something firm and the female manager recommended a memory foam. She told me not to listen to what Consumer Reports said and that body type had nothing to do what mattress a person needs. I should have paid attention to those red flags, but she was so nice and the mattress felt really comfortable for the 10 minutes I was on it in the store. Before long though, the complete lack of support started to cause A LOT of back pain. Something I didn't have before. When I tried to return it in the time frame I was quoted, the personable sales rep was no longer personable. I ended up having to sell it on Craig's list for less than half of what I'd paid even though it was still new. Good riddance! read more

This location! This one! I was slightly taken aback when I moved to Tucson and noticed that there seemed to be a Mattress Firm every few blocks. Aren't they all the same? Mrs. Leatherman here was a big help in selecting a bed and closing the deal. She is very knowledgeable on the latest bed technology and features. Although this location was out of my way and I could have returned to one closer to where I ended up signing a lease, I was rewarded when I made sure to go back to this location after an initial visit. I was decided between 'the doctorate' $799 queen set and the $1099 queen set that had a $100 off promotion. If you check in on Yelp, you get a free bed frame. Ask about the no-sales-tax promotion too. Ultimately, I ended up with a nice set of discounts and freebies on top of the original purchase for a massive savings that still gave the store good profit. The only downside was the delivery schedule. I went in on a Friday night and was surprised to hear that I could actually get Saturday delivery but then it ended up being Monday night delivery. I slept on the floor for two nights (good thing I had carpet) but this bed and sales experience have been great otherwise. read more

Last weekend(on a Sunday)my wife and I decided to purchase a new mattress and chose the Tanque Verde location to look at our options. Kathy the sales lady was wonderful to deal with, very welcoming, answered all our questions, and was super nice. She didn't pressure us at all and after a brief walk around and introduction allowed us to try all kinds of mattresses and told us to take our time. While Mattress Firm couldn't deliver same day she helped us out by giving us the info to a third party shipper that would go and pick the mattress up at the warehouse and deliver it. After we figured that out and got the ball rolling we had it delivered within 2 hours. It was a pain free and great experience and would recommend this location to anyone looking. read more

My husband and I just purchased a new mattress from Tom. We had many questions and Tom was patient in answering them all. Great experience and we really liked the no pressure handling of the sale. Highly recommend. read more

GT a great deal on a bed! Very friendly and informative staff they gave us space when we needed to talk about what was best for us. We ended up spending less than we thought we would which is always nice! read more

Mattress Firm Tanque Verde - Mattresses Near Me - Tucson, Arizona

This is to all future customers of Mattress firm, this not a complaint about the people who work thier. This about thier mattresses, 2 years ago we bought a mattress for about 1,700+ the 15 months later I could hardly sleep in the bed because the mattress was breaking down and I felt like I was sleeping in a trench and the outside of the mattress was also sagging felt like I was going to fall out of bed. So I called the company headquarters and after a few weeks of arguing with them they gave me the warranty on around 1,000 but had to use in the store, so to get the best deal I thought that I would take a return because it was brought back after a trial period , so I thought that I was getting a better mattress also they said if I take this return mattress I would not get a warranty. But the thing is that this mattress in less the 3 month the same thing happen but only worse. I now can no longer sleep in this bed , when I wake up in the morning my shoulders are screaming in pain. What I would suggest that you do your research on this company they have a F rating with the better business Bureau in Tucson. And they told me to report them to the attorney general office. Which I will do and I'll make every effort to let everyone I can know what there doing. read more

Janine was beyond awful. Hung up on me twice, accused me of being threatening and abusive which I absolutely was not. I have video of her attempting to grab my phone and pushing me with her other hand. Their customer service rep at the 866 number recommended I file a police report. Would not give this store a single penny more ever again and would not recommend them to anybody. Should be ashamed. This is after we spent 2 years sleeping on a mattress that the inspector described as the 2nd worst of his career that we purchased from this store. Luckily, they honored our warranty but we had to go to a different location to not be assaulted again. read more

Awesome customer service! Kudo's to Peter who didn't try to upsell us but presented the options without pressure. Delivery as expected and extra service as they even helped us with our old mattress! These guys rock!! ...and of course the best news....the mattress is great and we are both sleeping very soundly! Wahoo! read more

Janine was awesome! She was very helpful and made the buying experience fun and simple. There was no pressure and I was able to get financing with reasonable payments. She gave me an incredible deal with all kinds of discounts and was able to explain all sorts of options and benefits available with different products. The only problem was there were too many comfy options. I can't wait to get sheets on my new bed being delivered tomorrow :) read more

CAUTION - We purchased an expensive mattress from this place, and was told it was " "in stock" at the warehouse all the way across town. We were told that we could pick it up the following morning. We drove across town, and were told by the warehouse personnel that our mattress was not in stock! I called the store, and the manager said he was very sorry, and it was his fault for not calling the warehouse and confirming the inventory. A new mattress came from another location later that day, and the store manager picked it up and delivered it with his own personal vehicle. That act of customer satisfaction caused me to raise my rating from a "1" to a "4". read more

I enjoyed the thoughtful and thorough help that Andrew provided. In three occasions he recommended how I could obtain the same or better quality product for the same cost or less! read more

Rude and very UNPROFESSIONAL. I have never had such a horrible experience. Went and spent my money elsewhere.

Do NOT buy from here. Their delivery guys are incompetent I was supposed to get my mattress on Tuesday between 9-11 and I won't be getting until Monday now because they couldn't find my house and instead of calling me, they left the area. I called to ask where my mattress was, I called 3 different people and they all had different stories. read more

Had to make a quick purchase by phone for my boss, and had no clue what to choose. Sean helped me make a decision by walking me through options on their website. Very polite, knowledgeable and patient. Did not try to oversell me or confuse me with a lot of mattress jargon that would be lost on me. :) read more

Great experience. Store wasn't very busy when we got there, just one other customer. Janine was quick to greet us and assist us. Told her what I was looking for and she was able to make a great suggestion. I guess I have yet to find out, but I think I ended up with a better mattress than what I was initially looking at in my own. She seems very knowledgeable of all of their products. read more

Went in yesterday to get a king bed. Andrew was very helpful, not pushy or overly salesy. Gave lots of information without sounding like a know it all which is always nice. He was also helpful during the checkout, there was some kind of issue and instead of giving up he made sure I got what I wanted when I wanted. read more

Janine was great!!!! Very helpful and offered great discounts for us!!!! She was patient and explained the beds thoroughly!

Stopped into this Mattress Firm location on our way home from an IKEA trip, needing a good mattress for a new bed. Janine was very friendly and helpful, allowing us to try out several beds. We ended up paying more than I'd planned on, but you can't skimp on a good sleep! read more