Within 10 minutes of leaving my review, Terri the branch manager contacted me by phone. She was extremely concerned about the negative experience my family had. She stated she was upset about my experience and wanted to rectify my concerns so she contacted the higher-ups namely Ryan and another gentleman, plus their head of transactions: Megan to get this whole situation addressed to my satisfaction. Terri also mentioned the company cares about their customers. I believe with every moment I got to speak with her that she is very genuine. From a buyer/customers perspective, I believe she is an immense pillar that holds this business up and an asset to absolutely keep at the forefront. I state this because in wanting to build my trust again and show herself apologetic, she made arrangements for the defective mattress to be picked up (Wednesday, Sep 22nd) 6 days sooner than the original date of pick up. She also stated a full refund would be issued promptly which I am very pleased to hear. As for the pick-up, unfortunately I did not get an automated message, text or even a call the day prior (Tuesday) to confirm the window in which they would arrive so I called today (Wednesday-pick up day) to confirm. I spoke with Brandy - she assured the drivers could arrive about 12:30pm to pick up. Better than that they arrived 15 minutes earlier and loaded the mattress quickly. Steven was the driver and his demeanor was kind and compassionate. I really appreciated that. Overall, the way this has been handled (to rectify) does leave a small opening for me to possibly recommend them. Although I believe my original post leaves room for this company to use as a learning lesson and an eye-opening experience to train or re-train both those in charge of creating and inspecting so customers are happy. Also to notify the delivery teams to make sure customers are asked prior to removing packaging or even given ample time to inspect their item(s) before being rushed to sign. NOTE TO BUYERS: INSPECT your items prior to getting rushed to sign on the dotted line from the delivery drivers. Once you sign, regardless of whatever excuses or reasons they give, you are now responsible for any issues that may arise or show up after they've gotten your signature on their iPad. I now await to get refunded the total amount paid. Fingers crossed that happens as quickly as stated. read more

Mattress Land Sleep Fit - Center of mattress. Variation of foams that are cut incorrectly on sides. Workmanship is garbage. Mattress originally costs over $750. - Mattresses Near Me - Merced, California

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Really amazing warm service. They took lots of 1 on 1 time to both get to know me and my sleep habits. I had mentioned I was waiting for some furniture to come and they kindly offered to hold my bed in their warehouse as I waited for it to arrive. The selection was incredible and the prices were very competitive. If your in the market for a mattress that will give you the sleep we all need check it out! read more

They tell you they have 180-day satisfaction guarantee. This is misleading. They will make one swap for you with another bad bed, they do not return your money which is implicated by the guarantee. We are stuck with a Bedgear bed that is hard as a rock. We can sleep and when we do we wake up so sore it's ridiculous. All we wanted was a comfortable bed. We've had to put a 3" mattress pad on it to make it tolerable. Bedgear was no help. They just said that you don't want it too soft. The last bed we purchased was an $800 mattress from Big Lots which was far more comfortable. It just wouldn't last very long so we thought we would bite the bullet and spend money for a quality bed. The biggest mistake we ever made. read more

An update on my WHOLE experience: I had called Terri twice initially and explained my situation that was listed on my initial review and wanted a refund. First call: I was told to sleep on the bed for a couple more days and see how it goes, and I tried that same night I called, but it was so bad I just couldn't. Second call the next day: I called again explaining it wasn't working out and explained what I had realized that day during the purchase(referring to initial review) but was told I can only exchange for a mattress equal or higher value. It was only after I had posted my initial review that I received a call from Terri to address my concerns. As a customer, that didn't sit well because it seems that my concerns were addressed after my review. I was able to talk to Terri, and she did own up to the situation. I give her big props for that. She offered me a deal to exchange for a lower priced bed, but I told her I preferred the refund. Mind you, I didn't really want to do an exchange because of how my concerns were finally addressed. She provided me with the regional manager, Sam Blair's, and phone number. She said he knew my situation and could possibly be able to help, but a full refund may not happen. It took quite a couple of days and calls to reach, but when I finally did, Sam was rude and condescending. I had explained what had happened and wanted a refund because why? If the service is bad, I'd want my money back and take it somewhere else. The response I received was basically saying that it is my fault for not understanding the policies. Since I had already opened the bed and slept on it, I can only exchange it for an equal or higher price. Basically, I'm saying to me, YOU OPEN, YOU BUY. TOO BAD. I was like, fine, but Terri gave me the offer. His reply was, "What?" Confused, I also replied, "What?" He stopped the conversation and said he would call Terri and call me back. He never called me back, so I had to call him back the next day to get an update. His response was, "So I talked to Terri, and no, the exchange is still equal or higher value. Only a one-time exchange and you have to pay the exchange fee. OR you keep the current bed." At this point, I'm at my wits end. I basically felt like I was being held hostage because I now have a purchase of $1200 from this company because I financed the bed. I am not going to "adjust" nor give time to a bed if that's what it's doing in the just the first couple of days to my body. I understand that some beds need some time to adjust to the body, but not all beds can "adjust" to the body. If it's an unfit bed for you, it's an unfit bed; time won't make it better. I was done. I didn't want to deal with Sam anymore, and I told him I would call Terri to talk about the exchange. I basically felt like I needed to settle and pay this bed off just to get rid of it. The next day, I went to the location to talk to Terri and explained my interaction with Sam; however, Terri kept her word. Since I couldn't get a refund, she gave me the deal she initially offered. The exchange was $400 lower than my original. Although I didn't get the refund I wanted, I at least now have a comfortable bed that I can sleep now on a DAILY BASIS. She was kind to pay the exchange fee from her own pocket, which shook me because that was really genuine and kind of her to do. I don't know if there was confusion in understanding the initial deal Terri gave me on Sam's end, but I appreciate the fact that she stuck to her word. CONCLUSION: The whole interaction I had with Sam Blair was just awful, I would NEVER recommend anyone talk to him. But overall, I appreciate Terri very much for sticking to her word. She helped me throughout the process of doing the exchange and kept me updated. I felt her sincerity and appreciated her morality of making a customer happy. Very much appreciated, Terri. read more

If you are looking for a new bed, go see Terri at Mattress Land! My mother is 92 years old and has difficulty getting up when lying flat, (she has been sleeping in her recliner for almost a year). We went into Mattress Land, had a nice conversation with Terri, and tried out some adjustable beds. Terri is excellent at her job and listens to your concerns to find the right fit for you. Be prepared to try out a few beds to find that perfect fit. My mother is very excited about her adjustable bed and has been sleeping peacefully. To get up, she raises the head and is able to get up easily from a sitting position. THANK YOU TERRI! read more

Giving it 3 stars because the guy who sold us our $3000 mattresses messed up. We been waiting over a week for delivery of our mattresses. The sales person Enzo first spelled our last name wrong after I had given him the spelling, second he put in our phone number backwards. So today my husband calls the store and talked to Terri who is very nice. She told him she had been trying to call us all day on Thursday for a delivery for today Friday Jan 27th. Only to find out he put the number in wrong. Now we have to wait 2 more days for our delivery. 2 more days of trying to sleep on the floor. This has really upset me. He probably got a nice commission off the sell. I think he should kick it down to us for his total mess up. Terri apologized several times and I know it's not her fault. But I bet Enzo sleeps well on his bed. Wish I could. read more

Customer service for this store is completely horrible and no regards to help replace a bad mattress. The store manager and regional manager are not in sync. While one tells that the mattress could be refunded the other says that it cannot be. In regards to this, I believe other stores such as Costco have better return and exchange policies. Quick and straight to the point people can find better deals in other places. read more

Customer service presents well in-store. Overall, we finally got a non-defective item, after 5-6 months of back and forth (which only happened because I was persistent in getting a non-defective item and advocated for myself). We wanted to give Mattress Land a chance to respond before posting this review however did not hear back. So here we are, writing our honest experience and review. We also chose to wait a while to make sure we were not writing a review out of emotion, but with a clear head. Our experience: We purchased a mattress and adjustable base. Upon the delivery date, we received a base that did not power. Mattress Land was going to send a new adjustable base. No biggie. We received the second adjustable base but it did not come with a remote. Mattress Land was going to send a new adjustable base. At this point, we were a bit worried that we were receiving used items. We received the third adjustable base but the fabric on the adjustable base had a visible torn hole. Mattress Land was going to send a new base. They told us we would get compensation for all the trouble we've been put through. We received the fourth adjustable base and it had clonking noise. Mattress land sent someone to do an inspection and they were unable to fix it. We were told there would be follow up. No follow up was done. After waiting over a month and not receiving any follow up, I called Mattress Land, left a voice message and still did not receive a call back regarding the unsolved issue. I went to Mattress Land in-person and spoke with you about the unresolved issue. I was told they thought the issue was resolved, when in fact, I was still left with a defective item. I was told they would get a replacement out to us. We received our fifth adjustable base and were told we were going to get compensated for all this trouble we were put through. We received absolutely no compensation. Our overall experience is this... They will tell you what you want to hear and will make promises with little follow through. It takes a lot of patience and persistence to resolve issues. read more

We found this location while browsing through Yelp reviews and this place stood out for its amazing customer service. Terri definitely delivered on that promise. She was easy to talk to and it felt like she was looking out for you as a close friend. We came in knowing what we wanted in a mattress and Terri was exceptional at working with our parameters with good suggestions. The scheduling process was straightforward and there were no issues at all. We would definitely recommend this place to family and friends. I'm typing this review while floating on this cloud of a mattress we purchased. No other mattress can compare. read more

This review is long overdue. In Jan 2020, we needed a new bed as a job change had brought us to Merced. I checked Yelp, saw the great reviews, and visited the showroom. Terri L greeted me and then asked a number of questions about bed size, budget, construction (foam or traditional spring) and comfort. She had me try out a few mattresses, and within 10 minutes, she had two options she recommended. When I brought my husband back a day later, she asked him similar questions and we quickly made a decision. Terri was friendly and helpful as she wrote up the order and outlined the delivery process. All went smoothly and we are very pleased with our Sealy HyBrid Copper II mattress and adjustable base! read more

Highly recommended. Terri did a fantastic job helping me upgrade from my old twin bed to a cool, comfortable hybrid mattress. She really knows her stuff and is extremely approachable. Brandy was also very helpful, she cleared up any financial confusion I had with payments. This place has amazing staff and a great repertoire of products for your bedroom. read more

When we went into the store we were enthusiastically greeted by Angelica. She was very knowledgeable about the sleep fit system and both my wife and I were very impressed with that system. Angelica asked us detailed questions about both of our sleep issues/needs and with that and the information from the sleep fit system, she was able to give us very good options of which mattresses would fit us best. We found the most comfortable mattress with her help. I suffer from a chronic pain condition and comfortable is always a difficult state for me to achieve. The mattress we chose kept the pressure off the right places and supported the others. Also since my wife and I have different needs, Angelica found us a compromise that worked for us both. She was wonderful and a real credit to the store. read more

I would only buy my beds here. I refer everyone here. Terri is the best. Funny and tells you the truth. Not like a used car sales man. I bought a$3500 tempurpedic mattress here about 8 years ago and I still loved it. read more

We just mived to the area and Terri Laudate is your go to mattress specialist. Fantastic personality.Very welcoming and made my mattress shopping enjoyable. Did a phenomenal job helping me select a mattress with such a short amount of time. Very easy and fast. I highly recommend this place. Great service. So near or far nothing beats this place. Will come back for my future mattress purchases. Thanks Terri for the help! Very much appreciated. read more

Me and my husband bought a mattress from Mattress Land 9 years ago and decided it was time for an upgrade. Terri was so helpful in finding us the perfect bed. She had us see what our numbers were and then had us try the beds out. She really took the time to listen to us and didn't try to sell us something that was at a crazy amount just to make extra money. She also gave us a GREAT deal on our bed! I highly recommend you coming here and talking to Terri if you need a new bed she is amazing! Thank you Terri for finding us the perfect bed I can't wait till Friday to get it read more

Mattress Land Sleep Fit - Mattresses Near Me - Merced, California

Hello, I am a financially independent college student entering my senior year and I have had the same twin mattress throughout my college journey. I thought for my senior year I should treat myself more and one of the ways was to invest in a full sized mattress that complimented my significant other and I, so we wouldn't have to be cramped on my small twin sized bed. I visited various mattress stores in Merced and found one I liked really liked. I visited the Mattress Land SleepFit store on a whim to see if there was someway I would like something they had more than the one I already had in mind. I was already tired at this point, but I decided to go anyways. Terri, the manager, was there to greet me. She is an enthusiastic, very friendly lady. Not only did she give me a great deal, an amazing mattress, but I left that store feeling energized and excited for my mattress. Terri is very understanding of your budget. This place is willing to deliver to your house and match competitor prices. They explain all the details of the mattress and how the invoice will be broken down. Not only was she very informative, but she was also very accommodating to my situation. If anyone is looking for a new mattress, I will always recommend going here first and I am thankful that I took my friends advice to come here as well. The store is large, very open, and bright. Very welcoming atmosphere and staff. I don't know much about mattresses but this place also has a quiz to see which type of mattress fits your body best, which can be found on their website online. I definitely would recommend doing that to see what your body fits best with if you don't already know. 10/10 experience here. If I ever need a new mattress, I would come here first in a heart beat. Will edit this again in a few days after sleeping on the mattress to see the quality of it. Update! Hello, It's been over a few days but rather I'm giving this update a month later... but no matter! Regardless I love the mattress and it's lasting well! Slept like a baby and there seems to be no problems with it so far! Great buy! read more

My husband and I were trying to purchase our 3 year old daughters first mattress and were very disappointed with our whole experience trying to do this through SAMs Club. Then we decided to try this Mattress Land Sleep Fit Store. We called and spoke with the manager Terri over the phone and then went in to look at the mattresses in person and were extremely happy with her help, knowledge, and friendliness. We immediately knew we had come to the right place and received our new mattress very fast! We will be purchasing all future mattresses here! Highly recommend Terri and this store!!! read more

Terri L. quickly attended to my wife and I who didn't really know which way to go for a new bed. She was very passionate about educating us on the different types of mattresses, brands, bed bases and even pillows! She allowed us to stay well beyond closing to choose the best fit for us. Terri was very kind and we had an exceptional experience. Highly recommend this place for anyobe in the area thinking about a new bed. They price match too. Now let's see how we do with our new Temperpudic ;-) read more

When you spend the amount of time we all do sleeping and re-energizing our bodies, you want to make sure you get the right fit at the right comfort level. Price too of course. Terri welcomes you from the moment you walk in and makes sure to align you with the proper choice, whether it's a budget you're working with or comfort you are looking for. Myself, I have back issues so it is always important to find the perfect mattress when shopping around. Terri was sure to have me assessed the first time I went in (I have purchased multiple mattresses here for the rooms in my household because of the exceptional service I have received each time). We found the right level of comfort and support and had the set delivered soon after. Anyone can price match a competitor. Believe me I did my homework and Terri was able to match them easily and made it a comfortable conversation. They have an exceptional 6 month guarantee that they back up wholeheartedly. You will be in the mattress that is right for you, and you will have no pressure to make the right decision for your budget. Honest. Caring. Competitive. Friendly. Dedicated. These are just a few of the words that described my experiences at Mattress Land in Merced. Give Terri a chance and you will not regret it. She's the best at what she does and you'll soon see why... read more

I am very disappointed with this establishment. Especially after going through all the reviews. Makes me wonder if they authentic. I was in the market to purchase a new mattress for my mother so I came here to look at some options. This was a mistake because the customer service was atrocious. I will not be coming back here. read more

Great place!! Best customer service So many awesome bed to choose can't wait to get one read more

Jason was awesome! My husband and I came to "look around" because we were disappointed with the Sealy we had just purchased from Costco. Though it bared the brand name, it was too firm for our liking. Jason was knowledgeable about each mattress and patient when asked a bunch of questions. He was straight forward but polite and never pushy for a sell. I felt he genuinely cared about finding us the perfect match, within our budget. We decided that our "looking around" would become our "seal the deal!" We're very satisfied with Jason's outstanding customer service and have no doubt that he will do well managing his own store. Cheers to a successful future! read more

Terri was so supportive and actually cared about what the right bed for me and my fiance needed, instead of trying to sell us something we didn't need just to make a sell. She went above and beyond to meet our needs and was patient. She's very friendly and i reccomentd people to go and buy there next matters with Terri you wont regret it. We will be life time customers thank you again Terri. read more

Terry is phenomenal. I initially phoned and spoke with her regarding what we were looking for in a new mattress. She took the time to recommend a few different types and encouraged me to check them out online, which I did. We decided on an adjustable split king. Terry gave us a great deal on sheets and pillows too! This lady went above and beyond. It was a pleasure to do business with her. In addition, the delivery was on time, they removed our old slab of torture mattress and set up our new fantastic bed in less than an hour, and the guys were great. Mattressland Sleep Fit and Terry met and exceeded our expectations. I highly recommend if you're looking for a new mattress. read more

Well Terri is still fantastic but the mattress didn't last. I started sweating at night like you wouldn't believe. Come to find out it was the memory foam. My wife's side became uncomfortable. No warranty. Bought it for the lifetime warranty too. Oh well. Gave it to a friend to use in their spare room. read more

My fiance and I stopped here on a whim. We had just moved to Merced and were looking to replace the uncomfortable futon we were currently sleeping on. Terri was incredibly resourceful and did everything she could to make sure we not only had a positive experience but also got the best bed for our budget. She was very kind and understanding and let us know the delivery guys would call to set up a time. We received a window of 12-2pm and unlike most delivrry places they showed up early at 11:41 and got everything set up quickly and efficiently. Terri also took time from her day to give us a follow up call to ensure we were completely satisfied and we were! I would absolutely recommend this place to anyone looking to buy a new mattress. read more

Went in to look for a new mattress on Memorial Day and it was super busy in there. Terry was the only one working but she made sure to acknowledge us and let us know she would help us shortly. We returned in a couple hours with questions and she answered them all and really helped us out. It was an easy painless experience! Would definitely return and recommend highly read more

I, unfortunately, was unable to purchase a mattress from here because I'm moving out of town and they don't have any locations near my next home, but Terri was amazing. She's nice, knowledgeable, attentive, and friendly. She speaks to you like a friend and knows what she's talking about! Great prices, great quality, and great customer service! I definitely recommend. read more

Just bought a mattress from here. They were very helpful and gave me more than enough information to help me with my decision making. The store is out of the way for me but definitely worth the drive. The employees were kind, courteous and knowledgable and let me make my decision in a stress free environment. It was great! If you need a mattress this is the place to go. read more

We almost purchased a bed at Sleep Train that was decent at a fair price with an adjustable bed frame. So glad we did our homework first an went to Matress Land, we got a better bed that we loved, better service, adjustable base, and delivery at a much better price. Highly recommended you make this your last stop, once you're there you'll know you're getting the best at the best price, no second guessing yourself. The Manger herself is the difference between buying and not buying. Not many businesses will encourage you to check out their yelp because they are so confident in the reviews. read more

After our experience with Terri at Mattress Land SleepFit, it is easy to see why this store has such great reviews. My husband and I were instantly welcomed by Terri, her vivacious personality is so fun and disarming, it felt like we were chatting with a friend. We chose a bed for ourselves and for our daughter and Terri made sure that we had the best products to fit our budget. She is simply the best! From the beginning of the process to the delivery, we couldn't have been more satisfied - the delivery guys rocked too! Our son is next in line for a new bed and there is no doubt that Mattress Land SleepFit will be our only stop! read more

Terri is AMAZING!!! I have been to several mattress stores that really push you to buy the most expensive product that they have but not here. Terri is truly down to earth, easy to talk to and very energetic. She really listens to what you have in mind, while giving you options and knowledge on each type of mattress. We were able to get a California King size bed for a really great deal thanks to Terri at Mattress Land! read more

After stopping by a couple of other mattress/furniture places in Merced we landed here and let me tell you... don't waste your time going anywhere but here! Terri was friendly, incredibly knowledgeable, and just simply amazing! We completed the Bed Fit test (my partner and I laid on a bed while technology did the rest to figure out which mattress was the best fit for us!) Terri walked us through a few choices but we found out perfect mattress with the Sealy Hybrid Copper Firm II choice. We didn't purchase that day because "we left to think about it." We thought about it and couldn't stop thinking about the amazing mattress and customer service we received. We returned the next day as soon as the store opened and purchased our mattress. It has been a week since delivery and we could not be happier. We both have had the most amazing sleep and would recommend everyone to buy from here and from Terri. And to top it off, the day after delivery Terri called us to see how delivery went and to see how we slept. Great customer service, amazing product, and top notch experience! Go here and you won't regret it! Thanks Terri!!! read more

If you're looking for a new mattress this is the place to go! Their customer service is absolutely great! The gal that helped me (TERRI) was patient, friendly and informative. I had no idea was i was looking for or needed. She walked me through different options and price points. And WOW, i love my bed! We return almost every month with a family member because they come over and think our mattress is so comfortable! Thank you Mattress Land we'll definitely be back! read more

It's too bad that I fell for it. Went to mattress land in September and was told that if I spend $1,499 - 3,499 or more I would also get a $300 visa gift card ($300 because of the amount I paid). I was told it would take 8 weeks to receive card. I submitted 11/15/17 it is now the 26th of January. I've called 3 times and the first time was in Dec and was told then " yes I see you have been approved and will get card any day" Not. So I called again few weeks later and was told "oh I see you were just apprvd it should take 4 weeks to get card" Not. So I called today and was told by "Jan" that yes I've been apprvd and I should get card in 4 weeks -8 weeks. Hahahahaha not I'm sure. I also called mattressland, where the bed was purchased and Teri wasn't there that day but the guy who answered said she will call me back next day, Not. Apparently Teri was willing to help with filling out the online form for rebate But once she got her commission the help ended. Never got that call back. Honestly I didn't think I would. So I would be very Leary of Matteessland and any offers because it won't happen. Oh of course I couldn't return bed I can only get store credit SMH read more

We ended up buying a sealy hybrid mattress because Terri gave us excellent customer service from the moment we walked in. She is very knowledgeable and has a great attitude. Definitely check this place out if you are searching for a new mattress. You will definitely appreciate great customer service. read more

I strongly urge you to go here first if you are shopping for a mattress! We have purchased. 3 mattresses from Mattress land! The reps are extremely helpful! The mattresses and the prices are great! read more

We knew we wanted a good mattress but had no idea what we wanted. Terri spent hours with us trying all different beds and figuring out which one was best for our preferences. This was one of the best shopping experiences I've had. read more

I promised to write a review as soon as I got home after I purchased but got side tracked, so here it is. Terri is the happiest sales woman my husband and I have met. And I mean that in a good way. Walking through those doors you get her smiling and welcoming you in. She was patient enough to help us through the whole sleep number comfortability without ever being "too pushy." This was the first store we visited, so in wanting to make the perfect choice, we simply stated we wanted to wait. She was kind enough to give us her card, the price of the bed we wanted and let us be on our way. The reasoning of us coming back was not for the price (which was some what comparable to competing mattresses with same qualities), but for her customer service. I'm sure we have all worked retail once in our lives and understand the funk one can undergo after working the same position for so long, but Terri proved to us she honestly loves her job and cares for her customers and their well being aka sleeping regimen. I'm writing this review and will definitely recommend friends and family over. read more

Visited Mattress Land on Friday, 3/1/19, with my mother-in-law and brother-in-law's wife. The purpose was to find a mattress that would be a good fit for my mother-in-law and father-in-law after my father was just discharged from the hospital for passing out and also feeling lightheaded when getting out of bed in the morning. My sister-in-laws friend had just purchased a mattress from Mattress Land and loves her bed so much, she doesn't want to get out of it! My mother-in-law is also going to have a procedure on her back which she will need assistance in getting in and out of bed as well. When we went into the store, Terri, the only sales manager there was so helpful. She listened to our needs, explained all the differences/options and what mattress she recommended. Terri really knew all the details of each mattress we tried out. You could tell she loved her job and really wanted to make sure we had the right mattress for our needs. Terri was very personable and we enjoyed our time there. Needless to say, my mother-in-law bought the right bed for their needs. My sister-in-law and I left wanting to come back and buy one of our own!! Thank you Terri for all your help!! read more