Gary was so welcoming! We found exactly what we needed for an exceptional price! The Memorial Day sale was fantastic. We also got all the extras and were in and out in less than 30 minutes. We will be getting more mattresses from them in the future! read more

Time for a new bed, so wife and I came back 15 years after our last purchase. Can you find cheaper prices online? Probably, but if you want to "try out" how different beds feel, pretty hard to do that virtually! This is where a location with numerous physical beds set-up in their showroom can't be beat. The sales rep (Gary) was great, answered all our questions/concerns, and didn't try to up-sell us. The financing option (zero percent interest) is top notch. Our new bed was delivered and set-up the next day. Also, they took away our old bed, so we had no disposal hassles. A great experience all the way around. read more

Horrible customer service! The sales representative didn't introduce himself. When I asked him a question about a mattress, he literally sighed!!! We left saying thank you and he didn't even bother to say goodbye! read more

Update: Robert reached out to me personally to try to make this right. I was happy we were able to find (hopefully) a resolution. I will update again next month depending on how the new mattress feels, but I was impressed that my feedback was viewed and taken seriously. Will be giving this another shot. read more

My wife and I wanted to get a new mattress that didn't irritate her severe allergies, but we were disinformed by their sales person, Patrick, saying that she wouldn't react. We paid over $3000 for it but she had a very bad allergic reaction the first night after we purchased it (she couldn't sleep on it again) and we went back to the store the next day. They weren't helpful with the return at the store so we called the headquarters, but they didn't bother to return our calls. We ended up going back to the store again and finally after paying $600 for the restocking fee, they took it back after a month. Terrible customer service. After all we went to sleep number and very happy with our purchase. read more

Terrible customer service..we bought a bed for $800.00 at Mattress Firm 2. After 1 week I found the bed was difficult to sleep on...you could feel the springs when I laid on my side.. I call the manager and told him my complaint. He said to get a mattress topper. He was very uncaring and he said we can't bring it back. I seriously believe the bed is damaged. We bought a mattress topper and the bed is still hard to sleep on...very disappointed with the managers attitude. read more

Customer service is very good. Patrick is very cool and helpful. He is a very good salesman.

it was quick and easy they took the old mattress and box spring for $65.00 and delivered our new mattress and box spring in just a few minutes. it was a holidays sale got everything at a great price. thank you for your service. read more

*****UPDATE**** When we purchased our mattress we purchase the "Protect A Bed" mattress cover under the impression that it would actually protect the bed. It cost us about $100 so we figured it would be good quality. WRONG! The reason we purchased it is because we do have a 4 year old that wears training pants to bed and sometime they leak. Well the $100 sheet does nothing. My mattress is now ruined. I would have been better off purchasing a cheap plastic one from Walmart. Incredibly disappointed. My husband and I have come here twice. Once to just look around and the second time to buy. Both times we dealt with Justin. Great guy. He taught me so much about beds and took the time to show us what my husband and I would need for us both to sleep comfortably. We got a great deal and a great bed. All the staff was beyond friendly, helpful and informative. Would definitely recommend going here read more

Had a great experience with the purchase after that all down hill ! Paid for gold star and red carpet delivery service got bronze star and dirty carpet delivery service instead. Terrible was totally unacceptable they never sat up my bed or removed my old one my son had to haul it downstairs alone cal king no bueno!!!! read more

Mattress Firm Turlock II - This is how they set up my bed paid for gold star and red carpet delivery got exactly the opposite!!! - Mattresses Near Me - Turlock, California

Original purchase went well. However they had a sale start shortly after our purchase and I wanted to take a data ge of that. The mattress we purchased was over $4,500.00 and no sales tax is big savings! Paula is the associate who I spoke to regarding trying to take advantage of the sale I missed and she compared my request to wanting to return a "bottle of ketchup at the that went on sale at a grocery store a week later"! Her words exactly. This was quite upsetting as obviously a $4,500 purchase is nothing close to that example. She also went on to tell me that my purchase was a better deal because I got pillows and a mattress cover valued at $230 vs no tax and a yeti cooler for a value of over $600. How does that make sense!? I felt the inquiry about getting the sale benefits was pretty acceptable and should have been accommodated. I understand if management does not allow it the. Fine but don't lose your cool and compare my $4,500 purchase to a bottle of ketchup! This type of customer service is unacceptable and I will no longer be a customer. On top I will gladly return the mattress pay the $79 restocking fee and take my $4,500 to a business that appreciates it. We miss Sleep Train! read more

Mesfin helped us a great deal. Been sleeping on a air mattress the past two night and Mes helped us fast and quick on finding the perfect mattress for us. Were in and out in less then 45 minutes. Would recommend read more

Have A Great Nice Sleep on Us!!! Mattress Discounters!! Love that commercial! Eric hooked me up with a great deal and my back is feeling good. Eric is the man and could make a good deal happen! We bought two beds and delivery was on time like he said it would be. Thanks for the hook up Eric. Will come back for another Sealy. Thanks again for the professional assistance and hook up. read more

Went into the store just to browse because I was interested in getting a new mattress. Ended up leaving with a delivery set for the following week! I was helped by Justin, who was so knowledgeable and genuinely helpful! I wasn't able to get financed but he was very patient and set up a plan that totally worked for me. The delivery was a breeze and I loved not having to worry about the old mattress. It's been a few days but I LOVE my new bed. Thanks to Justin I was able to make the right decision for me and I am one happy sleeper! read more

Worst place to buy a mattress. I paid 3k for a purple bed and this was October of last year and now that it need warranty services they refuse to help. They are only helpful when spending money but there customer service is trash. Even the 1800 # has no live agents. Please please check the warranty before you buy they are not helpful at all. read more

My visit to the store was very pleasant, I spent well over an hour moving from bed to bed and Alyssa Smith was amazing. She answered every question, had me try several different pillows until I found the perfect one. I am in customer service and was very impressed with her attentiveness and the fact that she listened to want I was looking for. I had actually stopped at a competitor and looked at some of the same products before coming to Mattress Discounters, it is because of Alyssa that I decided to spend $5300 in your store. Thank you read more

Purchased a new box spring and mattress in early March. Once they were delivered I noticed a hole in the box spring, I called and was told that there was nothing they could do for me. I would never do business with them again, no customer service . If your considering purchasing a new mattress just go to Costco they have an excellent customer service policy. read more

We have been needing a mattress but hadn't started looking till tonight not planning on buying just yet wanted to shop around but after speaking with Lindsey and all of her knowledge of the beds we were sold! We bought tonight and are anxiously waiting for our bed to arrive Monday! I highly recommend this establishment and highly recommend talking with Lindsey Crumley. Thank you so much for your help and making it easy for us to purchase a new mattress and frame! read more

Checked out prices on the temperpudec mattresses cause am leaning in that direction. Everywhere I look the prices are very high and this place was no different. They have a good payment plan. Not in the market for another monthly payment. Will just have to wait, lay on my bed and dream I'm in heaven. read more

It was a cool spot, I felt a little awkward trying out all the beds in front of the associate but other than that great service and great advice/recommendations from the associate. read more

Excellent service. Looked here first, checked other places and came back here. Best price and the customer service was great. The girls were friendly and helpful. read more

We have had our old bed for more than 10 years(not a mattress firm bed). We prefer soft support and by year 5 of our old mattress we started feeling the need to buy a new one. But..... We were stubborn and thought no its just us, our expensive bed can't already be failing us! By year 10 we were waking up so sore! Every morning it felt like we needed to see a chiropractor. That's when we started talking about getting a new bed. We checked online of course because of the amazing prices, but I find it so hard to spend that much money without even being able to try it out, so we headed over to mattress firm to check out some local beds we could actually lay on! We were greeted immediately by your salesman Justin, what an amazing guy, and funny too! He had both my husband and I laughing almost the entire time. He asked us our preferences, then had us lay on certain beds to see how we felt about them. Then afterwards told us which bed was which and come to find out we don't really like the super soft, mold to your body beds we thought we did! He helped us decide on the firmness, spring count and the differences between them all. He was incredibly knowledgeable about each bed. I mean who would of thought there were so many types and brands. We settled on a hybrid bed and came over the holiday weekend so we got the adjustable base and mattress protector for free! Even though the prices are a bit higher than outlet stores online I am so glad and incredibly grateful for Justin and the knowledge he has. We would of bought the wrong bed for us if we'd shopped online, spent less money sure, but would of had to buy a new bed a lot sooner which in the end would of cost us a lot more! I foresee this amazing bed lasting us for years to come! We've had this bed for a few months and honestly even though Justin told us it could take a few weeks to adjust to our new bed, I felt the amazing difference the very next morning! Thank you so much Justin for making sure we got a bed that fit our needs and budget! You rock! And thank you mattress firm for employing such a knowledgeable, friendly and funny guy! I sure hope you treat him well, because he deserves every penny of it! read more

We just made our 2nd purchase from this store. We are extremely pleased with our purchase. They have really good and competitive prices and offer free delivery, setup and removal of old mattresses. Customer service is excellent - especially "Alyssa" read more

Love the customer service. My boyfriend was so satisfied with there beds and the quality of how the representatives attended us. We went to go look somewhere else but we did not like any, so we went back and purchased a bed that we love and adore. read more

Well I gotta say I haven't met such a wonderful sales rep like Alyssa S. I only went there to window shop and see how much I needed for a new bed and she helped me So well she found one that was within my budget and I had to get it. I left with a solution to my back problems thank you Alyssa read more

I would NOT recommend this store to anyone!! We went to this store on February 19,2018 and was helped by Justin. He was a very good and knowledgeable salesman. We bought the mattress and frame we wanted and was guaranteed delivery on February 27, 2018. Well there was some sort of inventory problem and our bed wouldn't be delivered until March 6,2018. No problem things happen. Then another call with them wanting us to pickup some of the frame hardware at the store and install it myself even after I had paid extra for delivery and installation. By the way Justin is always off or at another store‍. My adjustable bed came today April 9,2018 and the bed frame doesn't fit my headboard? I was told by delivery guy that they've had complaints about the screws being to short. He told me to go to hardware store and buy longer screws? I called the store and of course Justin isn't in and Nathan is filling in. I tell him my problem and he says he'll get back to me in a couple of days, he has to speak to his warehouse guys. So now I have an adjustable bed which I can't use and a company that doesn't give a damn. WHAT HAPPENED TO CUSTOMER SERVICE! read more

I will not be going back here!!!!! We spoke with a lady, short with dark hair, and she ran me and my husbands credit and told us what we were approved for and so we picked out a bed and she told us how much our payments would be. Well then she starts inputting everything that we were purchasing that day and then told us our payments would actually be $134 a month instead of the originally $70 dollars that she told us in the beginning. So then I asked to see a breakdown of everything that we were being charged for. And holy moly there was so many random charges on there that she wasn't even going to mention to us.. well then we decided to just pass and go look at some other stores. Well then we got a txt last night that said that our bed from mattress firm was being delivered to our house today. And keep in mind that we didn't sign anything or get an invoice of purchase or anything!!! So I just got off the phone with them and they said that it was processed and was being shipped, I told him that we passed on that when we were there and we didn't sign or confirm anything with the lady. He said that they just send out the bed with no confirmation of anything. Unbelievable, then over the phone he was still trying to get me to accept the bed and that I don't want to miss out on this deal. Then when I told him to cancel the deliver for the 5th time he was all upset. Do they think we are stupid or something Pisses me off!!!!!! SHADY, SHADY!!!!!!!! read more

Really impressed with this place. Esmerelda help me over the phone to order a foundation. She was super helpful and friendly. I needed one in a hurry and was in disbelief when she said they would deliver it the next day (Sears quoted me a week). I figured I would be charged a huge deliver fee but when my total was given there was no such thing. $216 for a Cal King foundation delivered next day. She said they would call between 5-7pm that night to let me know what time the delivery would come. Sure enough they called and said it would be delivered between 8-10am! I was happy to get a 2 hour window as everything else these days is more like 5. Then I got a call at 8:15 from the driver saying they would be here between 8:30 and 9:15. They showed up at 9am and had a carpet at my door and put on slippers before they walked in my house. They asked if I had a box spring to remove, but I didn't. They carried the foundation up my curved staircase (a total pain) and put them on my bed. They even put my very heavy mattress on top (which I purchased elsewhere) and I did not even ask. I was very thankful. These days it seems nearly unheard of to get such awesome service, but I did. I will go to Mattress Discounters for all of my future mattress needs , and with 5 kids they will be happy to have me for a customer! read more