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    Mattress One

    1.7 (6 reviews)
    Open 10:00 am - 8:00 pm

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    The Original Mattress Factory - The Villages OMF Store Interior

    The Original Mattress Factory

    3.0(3 reviews)
    1.0 mi

    We bought a king size mattress on May 13, 2025 for about $2,000.00. The name of the product was…read morecalled an Orthopedic Luxury Firm Set Lopro Box Spring. We bought it at the Original Mattress Factory Store located at 934 Bichara Blvd in The Villages, Fl near the Winn Dixie Plaza. The product was designed to be a seating on the side of the bed mattress with a metal support around the side. We went into this office on the second day after delivery and told them the product was defected. They would not exchange or refund the product. Their policy was to charge me 25% or in this case $500.00 to exchange it for another mattress. We have called the manager two (2) more times since he wrote it up as defective for the inspector to come and check it. And we are still waiting after 2 months for their inspector to review the defective product. So BUYER BEWARE !!!

    Three stars may be generous for a place where sales staff just stood there mute when we told him…read morewhat we were looking for. At the time we were there no other customers were in the store. So we lay down on a couple of shabby looking floor models before deciding this wasn't the place for us. Talk about no pressure; there was no response whatsoever! The salesman remained mute as we soon bade him farewell and left. I don't know why he was so uncommunicative and unhelpful, but our experience made us wonder why anyone would buy anything here. Or was it our bright green skin and red antennae coming out of our heads that induced silent shock in that guy? Because he never said anything, I guess we'll never know.

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    The Original Mattress Factory - The Villages OMF Exterior

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    The Villages OMF Exterior

    Sleep Number

    Sleep Number

    3.1(11 reviews)
    0.7 mi

    I have been a sleep number customer for over 30 years. The sleep systems are very high tech but…read morewhen backed by good service are worth every penny. My store manager here by The Villages is Rodrigo. He senses my concern and offered to come over my house to check things out after a full Sunday shift. I didn't used to get this level of service from the main store at Bloomingdales NYC. I swear by their product but absolutely love my store manager. Rodrigo is the best ever!

    I have owned sleep number beds for decades so I bought one a year ago when I moved to FL. When…read morecleaning beneath it, I noticed 2 nuts on the floor and then another 2 a month later. I called the support line and was told Sleep Number does not support the frame - only the mattress and I'd have to call that factory. I got the huge run-around from them, crawling around underneath looking for serial number (and they are NUMEROUS so difficult to find the right one). It was obvious that the hardware on the fame was loose and the frame was skewed. The "support team" asked for a picture which I sent. I heard nothing back, ever. Last month I found another nut on the floor so I went to the Lady Lake store and spoke with the manager. The next day I received a call from corporate they would be out the following day to replace my frame. The installation team said I didn't need a new frame but the original installation was very, very poorly done. "You were right," he kept repeating. I've had no issues since and even my sheets fit better now. KUDOS to this local store - Thank you! 5 stars for the store and reluctant 4 for corporate for taking so long to address my problem.

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    Sleep Number
    Sleep Number
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    Mattress One - mattresses - Updated June 2026

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