We bought a king size mattress on May 13, 2025 for about $2,000.00. The name of the product was…read morecalled an Orthopedic Luxury Firm Set Lopro Box Spring. We bought it at the Original Mattress Factory Store located at 934 Bichara Blvd in The Villages, Fl near the Winn Dixie Plaza. The product was designed to be a seating on the side of the bed mattress with a metal support around the side. We went into this office on the second day after delivery and told them the product was defected. They would not exchange or refund the product. Their policy was to charge me 25% or in this case $500.00 to exchange it for another mattress. We have called the manager two (2) more times since he wrote it up as defective for the inspector to come and check it. And we are still waiting after 2 months for their inspector to review the defective product. So BUYER BEWARE !!!

Three stars may be generous for a place where sales staff just stood there mute when we told him…read morewhat we were looking for. At the time we were there no other customers were in the store. So we lay down on a couple of shabby looking floor models before deciding this wasn't the place for us. Talk about no pressure; there was no response whatsoever! The salesman remained mute as we soon bade him farewell and left. I don't know why he was so uncommunicative and unhelpful, but our experience made us wonder why anyone would buy anything here. Or was it our bright green skin and red antennae coming out of our heads that induced silent shock in that guy? Because he never said anything, I guess we'll never know.

She was very help. I laid down on the bed and it was comfortable…read more It was for the spare room and it was even more thn what I had wanted. I was surprised that she could come in at the price I wanted to hear.

Went to this store over Black Friday weekend to just window shop deals and walked out buying a…read moremattress lol Crystal was great to work with and very knowledgeable with the selection they have there. We got exactly what we were looking for (hybrid firm/ "low" profile mattress) and loving our new mattress. Thanks again Crystal!

Friendly staff here at the Mattress Firm Clearance Center. That said, the lady who guided us around…read morerefused to show us anything that was on "clearance," just telling us "oh, you wouldn't want to look at those" after we specifically asked about them. So we tried about half a dozen new mattresses with much higher prices, with the sales lady shadowing us very closely and jabbering away about her personal life every minute we were there. Nice person with a winning personality, but we had come to focus on mattresses, not her past accomplishments or illnesses. If not for the incessant chatter during which we couldn't get a word in edgewise, we might actually have signed up to buy that $12,000 mattress "deal" she was "giving" us, but "don't tell anybody." Wow.

The last few years I have returned to Mattress Firm and purchased mattresses to replace old aging…read moreones. I have not been disappointed once. The associates are easy going and friendly. They point out different options and then leave you alone to explore. Questions are readily answered. Once you make your selection the checkout is smooth. I did have a minor problem with my recent purchase. Without hesitation it was solved with no questions asked. This is the kind of service that keeps me a returning customer.

Dan was excellent in explaining and demonstrating the value of inflatable mattresses with regard to…read morereleasing pressure off the back and shoulders and legs. Also, he demonstrated a partially split mattress to replace our current full split mattress. Extremely helpful and professional.

The Neo chair is an amazing experience! beautiful chairs and amazing experience with Roberta!read more

This is a super place. Very concerned that the customer has the right product. Their prices are…read morefair and inline with the products. Service is fantastic. Ryan helped us and went over and above to be sure we were satisfied. I would highly recommend Village Sleep Center when looking for a bed.

Went in during the New year's promotion and bought a Heritage model and a couple of Peppermint…read morescent-infused pillows. Couldn't be happier. Highly recommend

went store with my friend. She explained to the gentleman that she had a very limited budget…read more $1000 or less he absolutely refused to show her anything under $1000 and kept showing your higher and higher priced mattresses. She went outside and I asked him if there was anything else he had under $1000to show her the lower priced mattresses. He did let me know they didn't have a problem selling the high end mattresses at the villages . obviously we didn't have enough for him. He was rude and condescending.. he grudgingly wrote up a ticket for a lower end. Mattress did not offer to sell us pillows mattress protector nothing. I had to ask him about a mattress protector.. you need to work on your sales technique...

Do they take your old mattress away? A friend is looking for a new mattress but he also needs to…read moreget rid of his current mattress

I love that they had multiple brands of beds in one location and I could lay on all of them. I…read morecould lay on soft I could lay on medium I could lay on hard I could lay on Tempur-pedic I could lay on Serta. I loved it.

Have purchased from the Sleep Center a few times and could not be happier !…read more From the salespeople, to the final delivery men, it was a perfect experience. Thanks so much folks !

I have been a sleep number customer for over 30 years. The sleep systems are very high tech but…read morewhen backed by good service are worth every penny. My store manager here by The Villages is Rodrigo. He senses my concern and offered to come over my house to check things out after a full Sunday shift. I didn't used to get this level of service from the main store at Bloomingdales NYC. I swear by their product but absolutely love my store manager. Rodrigo is the best ever!

I have owned sleep number beds for decades so I bought one a year ago when I moved to FL. When…read morecleaning beneath it, I noticed 2 nuts on the floor and then another 2 a month later. I called the support line and was told Sleep Number does not support the frame - only the mattress and I'd have to call that factory. I got the huge run-around from them, crawling around underneath looking for serial number (and they are NUMEROUS so difficult to find the right one). It was obvious that the hardware on the fame was loose and the frame was skewed. The "support team" asked for a picture which I sent. I heard nothing back, ever. Last month I found another nut on the floor so I went to the Lady Lake store and spoke with the manager. The next day I received a call from corporate they would be out the following day to replace my frame. The installation team said I didn't need a new frame but the original installation was very, very poorly done. "You were right," he kept repeating. I've had no issues since and even my sheets fit better now. KUDOS to this local store - Thank you! 5 stars for the store and reluctant 4 for corporate for taking so long to address my problem.

Sales person was fabulous (Diane) Very knowledgeable and professional. Quick delivery and…read morecommunication was great. Delivery drivers very respectful and conscientious. And, of course, products are top notch in value

Ed was wonderful to work with. His follow up was and remains excellent! We definitely plan to…read morecontinue to work with him for more pieces. Babette's has great selection options in store as well as via catalogs - Ed was so helpful and really paid attention to our vision and gave great suggestions- we could not have been more pleased. We will be back for more !!