My girlfriend and I decided we wanted a larger bed, especially with three small dogs insisting on…read moresleeping with us. We had a Heirloom queen from Jerome's that we absolutely loved that costed an ungodly amount of money six years ago. They're even more costly now, especially the California King. And you better not hate it, because Jerome's doesn't accept returns. We fell in love with Jerome's Bordeaux California King, but the mattress alone costs nearly $5,000.00. We started watching YouTube videos on different mattresses. We enjoyed watching Ken, Gabriel, and Pablo's videos from, "Mattress Makers," San Diego based furniture stores. Was interesting watching them open up mattresses they removed from customer's homes when delivering their new mattresses. We were really sold on their entire manufacturing process. The natural latex foams, and spring designs, and the fact they make them as soon as you order them. With a two week, give or take, delivery date. They can also customize your new bed and install different types of latex foams to make one side firmer and the other side softer. In addition to, "Mattress Makers," many good reviews all over the internet, we decided to give them a shot. We arrived at the San Marcos location just before closing time. Being mindful of whoever was working was probably wanting to lock the doors and go home to their families. I was just planning on getting some quick information, and brochures, etc. We were greeted by a very familiar face. Ken Johnson happens to belong to the same ancient and charitable men's fraternity that I do. As matter of fact, he's a Pillar and well liked and respected member of our brotherhood. Yes, we are Freemasons. Even though he was about to close up shop, my girlfriend and I were heartily and genuinely welcomed in, he loved the doors and spent an hour with us figuring out what our needs and sleeping habits were. He zeroed in on two types of medium firm beds for side sleepers like us. We were ready to purchase, mostly due to, "Mattress Makers," were half the price of our favorite Jerome's Bordeaux mattress, and Mattress Makers guaranteed we'd love it or we could return it for a $289.00 return fee, which Jerome's didn't offer. After a couple of weeks we decided the mattress wasn't for us and we became willing to pay the return fee, and purchase the more expensive one we were already familiar with. Don't get me wrong. Check them out yourself. Mattress Makers have quality offerings and many satisfied customers. We decided to keep, and pay, for the free pillows and sheets we got with the mattress we returned. Quality all around. And the service we received, was on par, from the very beginning to the end when we had to make the uncomfortable choice of asking to return a product to a good friend we purchased it from. No matter where you live in San Diego, Orange, Riverside or even LA County, go in and see Ken Johnson at the San Marcos, "Mattress Makers," showroom. Whether you're buying or returning he'll make you feel good and treat you right. Arlene and I are older, and have hip and shoulder pain exasperated if on the wrong mattress for us. We're kind of like the old nursery rhyme Princess and the Pea, where she was so sensitive she felt the pea even after many mattresses piled up. Additionally, Ken has followed in his Dad's footsteps and is a professional Santa Clause around Christmas time!

I am still in process of getting medical advice. Ken was very helpful and knowledgeable.read more

First off, the employees that work here are great. Very friendly and helpful and they get 5 stars…read more The mattress we have is great and I have no issues there. The problem is the Mattress Firm bed frame we got. The quality is poor. The vibrators stopped working after a few months which they were not able to fix or replace for the same item as it was discontinued. It became a headache to get through customer support but eventually the gave a gift card for the amount of the "discounted" frame that we paid for but it was not enough to purchase the new replacement frame. Along with this, I would avoid getting their tablet that comes with the bed frame. It is very very slow and annoying to use. If there is another option, get it.

Need a mattress in a box today, don't want to wait for the delivery truck and that whole ordeal…read moreassociated with online orders? That was me this morning. Mattress Firm Vista has them in stock. I got mine same day and on sale. Just paid and threw it in the back of the car. It's already rolled out and inflated, ready to sleep on. Thank you Mattress Firm! (BTW, this purchase was not for one of their higher end mattresses. This is a mattress for a kid's bed that we don't expect to last forever and was priced accordingly.)

Staff provided misleading information to get a sale. Indicated we could return the product if we…read morewere not fully satisfied. This was not the case. Won't shop here again. Do your own research on return policy if you decide to go in.

My experience at the store started great. Donna was extremely helpful and found something my…read morepartner and I both agreed upon and was within budget. As soon as we swiped the credit card things went south... To make a long story shorter, delivery was supposed to be on a Sunday, we got the mattress Tuesday and both had to take another day off of work due to lack of communication. Once all was set up I asked if they could mount the headboard brackets that were paid for only to be told they could not be mounted despite making it clear we intended on purchasing a headboard upfront. There are so many options (especially in this area) I would go elsewhere. At every step I faced a severe lack of communication and lack of care provided by the team in store. Is the mattress comfortable? Yes, but I'm stuck with something that is not what I wanted which is really disappointing. It's clear they care about their commission and once you walk out the door it's your problem. This may not be a big purchase for some but it was a big step for my household. There were too many missteps for one review, but all in all, shop elsewhere if you are looking for great product and service.

If you're looking for a mattress and don't want to spend $$$ I'd recommend stopping in. Found a…read moregood price on one, and the second I drove in to pick it up they started carrying it out the door and into the Uhaul. Friendly and helpful place.

Got some service at the tinting shop down the street so I came into this furniture shop to kill…read moretime right away I was greeted by both Arnold and Jesus great service they let me put a down payment for a furniture piece. We had great conversation. I would definitely recommend this spot to anyone that lives local or out of town ! Excellent prices!! and they work with you. They also finance.

From the service attention I received upon entering the store and trying out several beds, to the…read moredelivery of my mattress and frame, the whole process was top notch throughout. Ideal Mattress also has competitive prices. I feel secure that if I need to reach out to Ideal in the future for help with these purchases or questions, their service will remain just as stellar. Well done!

I would give customer service the day I bought it a 5* but the couch 0*. I purchased a modular…read morecouch from here back in February for $500, only 3 months after owning it the seams started coming undone.. now after 5 months almost every main cushion has some form of separation. I only have a 1 year old and a declawed older cat. Not sure why these are coming undone. Really not satisfied with the couch.

This is the best furniture shop in all of San Diego! I made an appointment online to look at a…read moresleeper sofa I was interested in. When I went in, Ray was very friendly and spoke professionally. Yet, he was very casual- which made me feel comfortable! The lounge area of the place looked furnished with their own supply. This gave a good idea of the quality of their furniture. I went in wanting one couch, got it ordered, left, and then changed my mind 2 hours later. I came back in that same day and Ray thoroughly accommodated me! It was the perfect service ! I got my couch delivered the very next morning and it has been effect ever since (2 months now)! The delivery was free and assembly fee is only 25$. I didn't pay for assembly as I'd like to think I'm a capable girl. Assembly was very easy ! The guys dropped it off in the middle of the room and I got to assembling. It took roughly 30-45 mins to complete all on my own! Folding down the box it came in was the hardest part..! Next time though, I'll pay for assembly as it's probably worth it for 2 big men to do it quicker for cheap :) I absolutely love the couch! It's the perfect comfort level and the color matches our living room. There were a few stray strings, but nothing a pair of scissors can't fix! I'm so happy with my purchase and that I want to buy the rest of our furniture from here!

This is about Ryan. He's so great. He helped up pick the right mattress but more importantly, when…read morehe had other customers, he made sure he was touching base with us too. He was knowledgeable and patient. Thank you Ryan! Our mattress is the perfect one for us, so I can't thank you all enough. We liked it so much, we bought a second one for another bed! My only other feedback is about the warehouse pick up. It seems it's new and we had a little challenge. We called and the person said to just come in and give him the order number. When we arrived, no one was answering the door. So we called and no one answered the phone. There were several desks but no one around. So I wandered to the side and found a door to their lunchroom open. We went in and continued to go to the back of the storage area. We yelled but no one answered. Finally at the back by the bay doors, we found a person that could help us. He was very helpful and responsive. The issue is they should have someone up front if you are expecting people. Thanks again as we do love our mattress and were very impressed with Ryan.

Had a great experience with the Mattress Firm Oceanside store late last fall, just getting the…read morechance to write a review. We had been in the market for a new Cal King mattress and evaluated all of our options, landing on the Sterns & Foster brand and ended up purchasing one along with another mattress for our daughter and an adjustable bed frame. Elwin, our sales rep, was very friendly, helpful, and honest and let us browse the store without pressuring us. He was calm and collected and is just a shining star sales rep for this company. The pros with going through Mattress Firm for the Sterns & Foster is that they have many models in stock and can deliver them a day or 2 later vs. going directly through S&F where they build them as orders come in, which takes a few weeks. Delivery occurred on schedule with 2 hard working delivery guys that brought our new mattresses and bed frame into our bedrooms and installed them and took away our old mattresses. All in all, we are very happy with our experience with Mattress Firm!

I would definitely shop here ! The sales people greet you at the door to make sure you find what…read moreyou are looking for , they are very knowledgeable and kind . Helped me find all my furniture . Ryan k is the best sweetest so helpful !!! I love my mattress also that we got they carry all the brands and even gave me free delivery and haul away ! We spent hours shopping at other places . Living spaces is the best !!

Terrible. They asked questions and then just repeated the gathered info. This isn't Costco. It's an…read moreASIS purchase with no recourse. Do not purchase extended care! Hello, Thank you for verifying your information. The items were delivered on 4/30/2025 and they have the extended warranty Care Free. I'm sorry to hear that your claim was denied. Please feel free to reach out to Care Free directly for more information regarding your claim. I have also attached additional details about Care Free for your reference. I believe for you will need to report damages within 60 days. I understand how frustrating this must be for you. Would you like the store to contact you about the information that was told at the time of purchase? Phone (877) 429-2938 between the hours of Monday - Friday 5 AM - 7 PM (PST) Saturday 5 AM - 3 PM (PST) Sunday 7 AM - 3 PM (PST)

After doing quite a bit of research and visiting many mattress retailers, my daughter and I drove…read moreby the Comfort Pedic showroom one night. We decided to make one last stop before making our final decision. I am so happy that we made that decision! I was so impressed by the way Ray took so much time to explain the industry and educate us on various materials that are used . It was nearly closing time when we came in and he was just as friendly and eager to help as if it were first thing in the morning. There was absolutely no pressure which I REALLY appreciate ; it was very refreshing after all the sales people we had spoke to. He was experienced & cared about people. It was obvious. Even though it was the end of a holiday sale , we didn't purchase mattresses that night ... I continued to research more specifically on materials , durability , long term health effects , etc I was hesitant to purchase Comfort Pedic because it wasn't a big brand , and I had actually never heard of it. However, when I dug deeper into the structure and materials I was quite disappointed by what some of the best known (highly rated) luxury brands were using. It took another week or so before I took my son back to see the options that Comfort Pedic had. We decided to get two of the same mattresses with 2 Ergo adjustable bases . He gave us the sale price from the week before ! Plus he covered cost of delivery and set up (along with hauling away old mattresses). When the beds were delivered a week later , I noticed he surprised us by upgrading both to a cordless remote. Customer service was incredible from the store to the delivery ; I felt valued , respected , and taken care of. And I rest easy knowing that there is an amazing warranty and support if I need it . Thanks for Everything Ray

I needed two twin mattresses and I'm so glad I stopped by this place. Ray knows so much about…read moremattress, that he took the time to explain how a mattress should feel and how it's made. I purchased two twin mattress and I plan to go back in a couple months to get a queen for myself.