Luke is Stellar! I can't say enough great things about him. He is a real pro. My Husband and I were…read more"just looking" at mattresses one weekend trying to decide if we really wanted to a new 'Mattress - perhaps even an adjustable one. After spending quite a bit of time with Luke - he spent a lot of time with us looking at all the different models and options - we did end up with a new adjustable mattress that we are very happy with. I did have to have Mattress Firm cone back once to adjust the height of the bed - it was as easy as could be to take care of that - the whole process from start to finish has been amazing. I highly recommend Mattress Firm in Encinitas - and ask for Luke!

I was delivered a defective mattress. It took 5 delivery attempts in order to get a non-defective…read moremattress. The delivery people treat you like garbage and show up hours outside of their time window. All of this is a-okay with Mattress Firm. You will request different delivery people, but you will get the same ones over and over again. They will also drag your mattress unwrapped directly across the floor. My sales person was nothing to write home about. She complained the entire time about how she was tired, how it was past closing time when we were filling out the paperwork and kept making mistakes. I almost got up and left. I should have. I purchased a mattress at the Oceanside location previously and never had an issue. The regional manager gave me a credit that I literally had to argue for. It did not make up for my time that was wasted or the disrespect from the delivery people.

My girlfriend and I decided we wanted a larger bed, especially with three small dogs insisting on…read moresleeping with us. We had a Heirloom queen from Jerome's that we absolutely loved that costed an ungodly amount of money six years ago. They're even more costly now, especially the California King. And you better not hate it, because Jerome's doesn't accept returns. We fell in love with Jerome's Bordeaux California King, but the mattress alone costs nearly $5,000.00. We started watching YouTube videos on different mattresses. We enjoyed watching Ken, Gabriel, and Pablo's videos from, "Mattress Makers," San Diego based furniture stores. Was interesting watching them open up mattresses they removed from customer's homes when delivering their new mattresses. We were really sold on their entire manufacturing process. The natural latex foams, and spring designs, and the fact they make them as soon as you order them. With a two week, give or take, delivery date. They can also customize your new bed and install different types of latex foams to make one side firmer and the other side softer. In addition to, "Mattress Makers," many good reviews all over the internet, we decided to give them a shot. We arrived at the San Marcos location just before closing time. Being mindful of whoever was working was probably wanting to lock the doors and go home to their families. I was just planning on getting some quick information, and brochures, etc. We were greeted by a very familiar face. Ken Johnson happens to belong to the same ancient and charitable men's fraternity that I do. As matter of fact, he's a Pillar and well liked and respected member of our brotherhood. Yes, we are Freemasons. Even though he was about to close up shop, my girlfriend and I were heartily and genuinely welcomed in, he loved the doors and spent an hour with us figuring out what our needs and sleeping habits were. He zeroed in on two types of medium firm beds for side sleepers like us. We were ready to purchase, mostly due to, "Mattress Makers," were half the price of our favorite Jerome's Bordeaux mattress, and Mattress Makers guaranteed we'd love it or we could return it for a $289.00 return fee, which Jerome's didn't offer. After a couple of weeks we decided the mattress wasn't for us and we became willing to pay the return fee, and purchase the more expensive one we were already familiar with. Don't get me wrong. Check them out yourself. Mattress Makers have quality offerings and many satisfied customers. We decided to keep, and pay, for the free pillows and sheets we got with the mattress we returned. Quality all around. And the service we received, was on par, from the very beginning to the end when we had to make the uncomfortable choice of asking to return a product to a good friend we purchased it from. No matter where you live in San Diego, Orange, Riverside or even LA County, go in and see Ken Johnson at the San Marcos, "Mattress Makers," showroom. Whether you're buying or returning he'll make you feel good and treat you right. Arlene and I are older, and have hip and shoulder pain exasperated if on the wrong mattress for us. We're kind of like the old nursery rhyme Princess and the Pea, where she was so sensitive she felt the pea even after many mattresses piled up. Additionally, Ken has followed in his Dad's footsteps and is a professional Santa Clause around Christmas time!

Pablo was incredibly knowledgeable and helpful on my quest to find the perfect pillow. He let me…read moretry multiple options until I found the exact right blend of materials. I'm sleeping better than ever thanks to my pillow from Mattress Makers and I am no longer the princess and the pea!

This is about Ryan. He's so great. He helped up pick the right mattress but more importantly, when…read morehe had other customers, he made sure he was touching base with us too. He was knowledgeable and patient. Thank you Ryan! Our mattress is the perfect one for us, so I can't thank you all enough. We liked it so much, we bought a second one for another bed! My only other feedback is about the warehouse pick up. It seems it's new and we had a little challenge. We called and the person said to just come in and give him the order number. When we arrived, no one was answering the door. So we called and no one answered the phone. There were several desks but no one around. So I wandered to the side and found a door to their lunchroom open. We went in and continued to go to the back of the storage area. We yelled but no one answered. Finally at the back by the bay doors, we found a person that could help us. He was very helpful and responsive. The issue is they should have someone up front if you are expecting people. Thanks again as we do love our mattress and were very impressed with Ryan.

Had a great experience with the Mattress Firm Oceanside store late last fall, just getting the…read morechance to write a review. We had been in the market for a new Cal King mattress and evaluated all of our options, landing on the Sterns & Foster brand and ended up purchasing one along with another mattress for our daughter and an adjustable bed frame. Elwin, our sales rep, was very friendly, helpful, and honest and let us browse the store without pressuring us. He was calm and collected and is just a shining star sales rep for this company. The pros with going through Mattress Firm for the Sterns & Foster is that they have many models in stock and can deliver them a day or 2 later vs. going directly through S&F where they build them as orders come in, which takes a few weeks. Delivery occurred on schedule with 2 hard working delivery guys that brought our new mattresses and bed frame into our bedrooms and installed them and took away our old mattresses. All in all, we are very happy with our experience with Mattress Firm!

This was my first time buying a mattress in my whole life because I had been sleeping on the same…read moreone for over 20 years. My wife and I heard from friends that Ortho Mattress was good so we decided to check them out first but planned on checking out multiple places before buying. We chose this place because it's the closest to where we live. We went in on Easter Sunday so the place was empty except for tons of mattresses and Jose. He was so friendly and knowledgeable! We never felt pressured and he never tried to upsell us. My "bullshit detector" never went off. He is a genuinely good and honest guy. He helped us find the exact mattress we wanted by asking really good questions and guiding us on how to test the mattresses, while explaining what each of them were made of and how that affects our sleep. I felt like I learned a lot! We did not need to go anywhere else. We bought the mattress the next day and had it delivered a few days later. The delivery guys were super efficient, moving our old bed to another room and setting up the new one all in under 15 minutes. Jose and Ortho Mattress made buying a new bed a simple and fun process! 10/10 would recommend. PS: We've been sleeping on it for over a week now and it's so comfortable! Oh and the kind we got was a Continental II Soft/Plush, size Cal King. I'm 6'3" and love the extra room compared to a Queen.

Amazing customer service I got from Jason. He is so knowledgeable and not pushy. The store is so…read moreclean and easy to shop thier huge inventory of beds, Jason make the whole experience a really pleasure. Would recommend this store to anyone that needs a good night's sleep, changed my life!

This is a great great business. Ruth and her husband run a fantastic shop with all kinds of…read moredifferent options different mattresses, different prices free delivery and just an all-around great vibe. We were very very happy with what we ended up with. Thank you, Ruth.

The customer service here is unmatched. They truly care about their customers and go above and…read morebeyond to help them find the right mattress at the right price. I highly recommend Hunter, Ruth, and Mattress Place Store in Solana Beach!

Jose was the friendliest and most genuine salesperson we have ever met! We went to every mattress…read morestore in Encinitas today, and we ended up back at Mattress Firm East. Jose knows mattresses and was very patient with all of our questions. We will need a new mattress for another bedroom next year, and we know that we don't need to go anywhere else! Thank you, Jose, for a great experience!

The Mattress Firm warranty is a joke. My advice, based on my personal experience, is to understand…read morethat there is no functional warranty supporting the customer, you are effectively buying "as-is". So tired of this kind of BS! I would guess that 99% of Mattress Firm consumer warranty requests are denied, after the buyer is forced to jump through multiple hoops of a surprisingly long list of specifications you must have met to comply to their warranty requirements. Wrong box spring! Warranty void! Except, of course, it's the box spring that you bought from them. There's a byzantine list of multiple factors they select from to deny you. What are you going to do, take them to court over a mattress? Great way to spend your time. You get the picture. Never going back to Mattress Firm. For my wife and I, they were a waste of both our time and our money.

Chuck was the most amazing and compassionate salesman. I really appreciated his help. The…read moreatmosphere in the store is peaceful and makes you want to stay and cool down from the heat.

Chuck is in the top 5 customer sales people I have had the pleasure to work with and I am 52! He is…read moreincredibly knowledgeable both on an individual product level and assisting to find the right therapeutic products, to help with your individual needs. He is so clearly a passionate believer in his offerings, it's not "being sold" as much as it is being educatedI am taking measurements today and will be back for my zero gravity chair tomorrow. I can't wait

Please read this before you shop here. With the holidays…read moreapproaching, I was in need of a sleeper sofa to accommodate overnight guests. I found a cute suede futon sofa/sleeper in dark gray at The Mattress Center in San Marcos, Ca. A helpful young lady by the name of Angela helped me. She answered all my questions, even allowed me to take pictures of the item. I asked Angela what other colors did it come in. She said light gray and dark gray only. The dark gray was the only one on display. It's the one I took photos of, and it's the one I liked. I checked about 6 other places to compare prices and see if I found anything I liked better. I didn't. Furthermore, I went back and purchased the futon from the Mattress Center in dark gray 11/9/21. It was delivered on 11/10/21. It came in 3 pieces: the two arm rests & the center. While the delivery men were still in my home, I noticed the arm rests were both light gray and the center was dark gray. I immediately called Angela and advised her of the problem. She assured me when the delivery men got back to the store after making their other deliveries (I was the 1st delivery of the day) she would have them check the boxes and pull the dark arm rests and return with them, and she would call me back. She stated they must have taken the box of light gray arm rests in error. I even followed up and emailed her with a video of what was delivered. She never called me back, responded to the email, or had the correct arm rests delivered. On 11/11/21 I called the store at 10:30 am and asked to speak to Angela. I spoke to someone named Juan, he said Angela wasn't there. I explained the situation, and he said he was unaware of it and to call back in the afternoon to speak to the owner/ manager Neil. I called back at 2pm spoke to Juan again, he said Neil still wasn't there but would be there at 4pm and to call back. Furthermore, I called at 430pm and spoke to Juan a 3rd time, and he said Neil wasn't coming in today due to a family emergency. He would be in on Fri 11/12/21. At this point, I know when I'm being given the run around. As of today 11/12/21 no one from The Mattress Center has reached out to me. And I have a two toned futon that I didn't order/purchase. I only accepted the delivery because I was assured the problem would be rectified. And I had no reason to believe it wouldn't be. This is bad customer service at it's finest.

Came here cause one of the other place we usually get furniture didn't have the item in stock,…read moreactually was discounted. Glad that "The Mattress Center" was close by. Was greeted by Neal who provided outstanding customer service and answered all my questions without the high pressure sales that you get from other places. My overall experience from purchase to delivery and setup was smooth stress free. Definitely if your in the market for furniture check this place out, you won't be disappointed. So to sum it all up. Outstanding Price, service and quality furniture in this case bed/mattress. Thanks

We had a truly positive and comfortable mattress shopping experience at Yawnder. It's a great…read moreshowroom full of high quality mattresses that you typically only see online, so being able to try out more natural, eco-friendly options was so helpful. We found our perfect mattress with the help of Trystan and Katherine, who were both SO nice, genuine, patient, and very knowledgeable about their inventory. Trystan especially spent a lot of time with us answering all of our questions honestly and in detail, but also gave us time and space to shop around, and never made us feel pressured to buy. We purchased 2 Technogel pillows, a Diamond Generations King size mattress (made here in California!), a bed foundation, and mattress cover for a very reasonable price. We didn't feel the need to shop around for any of it because a quick check online showed that Yawnder's pricing was very fair, and we also wanted to buy everything from this awesome small business. We opted to have our items sent to the showroom, then delivered by Oscar, who was excellent with communication and coordinating a delivery time, and even took our old box springs away all for free! AMAZING. I've been recommending this Yawnder location to friends and family, and would highly recommend it to anyone.

I had a fantastic customer experience at Yawnder in Encinitas. They carry a great selection of the…read moreonline brands I was most interested in like Helix, Nest, Nolah, and several others I've been wanting to check out. It's tough to find a place where you can actually lay on these brands (the next closest I found was in Orange County!). You've got to see how it feels before committing to an important purchase like your mattress--where you'll theoretically spend 1/3 of your life for the next several years. You just can't do that online. Yes, do some research and check reviews. But ultimately, you've got to test some out and find the one that works for YOU. I want to give an extra shout-out to Cimarron, who was sooooo patient with me trying out all of the mattresses, sharing so much knowledge and insight with me along the way. Mostly because of my online research, I ended up purchasing a certain hybrid mattress I won't name here. The new mattress arrived on my porch; and Yawnder took away my old mattress. It was a great mattress, but I tried it out for maybe 40 days or so and decided it just wasn't the perfect fit for me. Their return/exchange process was easy and no-headaches. Second time around, I chose the Nest Owl Natural Latex organic mattress. I was able to take advantage of some fantastic sale pricing they had that even beat what the manufacturer was offering. The Nest mattress arrived on my porch, and Yawnder came by and took away the first one. I've had my Nest mattress for a couple of months now and I'm loving it. In conclusion, in my opinion, there is NOTHING BUT ADVANTAGE FOR YOU by going to Yawnder vs. ordering online. You get to actually see, touch, and try the mattress yourself before you buy. You also get expert guidance and service, and someone local you can speak with face to face if you have any issues. Even better, when it comes to price, Yawnder at least matches--and usually beats--the price you get online. Excellent value all the way around. No hesitation to strongly recommend!

Mission Mattress has a wonderful selection of furniture. We just bought this beautiful dining set…read morefor the holidays! It is absolutely gorgeous!! If you're looking for something special, Mission Mattress will find it for you Thank you Mission Mattress for your excellent customer service

Went in today and will absolutely be coming back! Great and affordable furniture. No pressure from…read morethe staff whatsoever, just letting you browse but always there when you have a question. I had to buy a coffee table and was in and out within 20 minutes and couldn't be happier. They had some really nice dining table sets so I know what I'm getting next!! Highly recommend this place.