Johnathon and Jason delivered our new mattress taday and I really want to thank them They were very…read moreprofessional, kind and helpful. The service was exceptional. Back when we went to check out mattresses the store manager was again very helpful. She even reminded us to take off our coats as we don't sleep in them. We were encouraged to try several mattresses. The price was reasonable and the option for old mattress removal was well worth it. Our family has use The Original Mattress Factory for over 40 years (never had a complaint). I don't think I would even bother checking anywhere else.

This place deserves every single one of these stars and then some! My husband and I had been…read moreputting off upgrading to a king-sized bed because we were so sure that it was going to be a pain to shop for one. We had braced ourselves for a long day possibly full of disagreements and detailed discussions about things like firmness, brand, financing, delivery, etc. OMF was the first and only place we went -- and we walked out the door happy within about 15 minutes, total, our new mattress delivered and set up and ready to be slept on in less than a week. Ryan, the store manager, was a delight to work with, giving us all the info we needed but never upselling us or pressuring us. He answered all of our questions, anticipated some that we didn't think to ask, and left us to make our own decision without a watchful sales eye (I hate when places keep an eagle eye on you while you try to figure things out!) I loved that they don't have a TON of mattresses to choose from -- just a few, locally made, on a firmness scale so that you can easily determine which ones you think you want to try and which ones not to bother with. We went with the second firmest option, with the springs, and a frame without a headboard (though Ryan let us know that they can pretty easily be attached later, if we want to buy one from OMF or elsewhere). Our mattress and bed were delivered the next weekend. Communication was easy and helpful, and the guys who made the delivery were speedy and skilled, navigating our narrow staircase without a single ding or dent in the walls. Our new bed is SO COMFORTABLE, & we absolutely adore it. Can't recommend OMF highly enough!

Marcus was very helpful and he mad it feel like home. Super nice and very knowledgeableread more

Don and Brita were so wonderful in helping us find our perfect bed. They are easy to work with and…read morewilling to negotiate a very reasonable deal. We came here first then went to several other stores only to return here. The Stealy Posturepedic Hybrid is amazing.

Purchased a king size split mattress yesterday. Marcus, store manager, was so very polite,…read morecourteous and extremely helpful. He went above and beyond to help us find just the right mattress within our budget. His district manager then went above and beyond to help us. We could not have asked for better customer service!! Would highly recommend Marcus and his district manager to help anyone with their mattress needs! Store was extremely clean, and they take Covid precautions very seriously!! Do not be afraid during these times to shop here for your mattress!! Thank you both so much for such an amazing experience!! Annette & Bruce

I purchased a mattress for my mom in May 2024. We experienced exceptional customer service…read more Mattresses are high quality for a great price. Awesome selection of mattresses as well. I will definitely purchase more mattresses at Sleep Outfitters in the near future (one for my dad and one for myself). I highly recommend!

Although they will be out of business in a few days, just wanted to say that yet again, my…read morestatement that "customer service is dead" was proven yet again. Everything is all smiles and helpfulness until they have your money. I was supposed to have delivery the next day - store mgr. called to tell me it wasn't happening, and because I wasn't sitting around staring at my phone, and she didn't leave a voicemail (?), I didn't find out until late afternoon - after I stayed home all day. That was Friday - she said Monday for sure. Monday I waited all day - the driver called at 5pm - truck broke down - but I would be first on Tuesday. I called the driver at 6pm on Tuesday - he had no helper to deliver my fridge. I insisted he come NOW and I would call my neighbor to help. No wonder they're out of biz.

Not a great selection of items. People were friendly that worked there, but not worth the priceread more

I've been here over 10 times over the years and I've always been generally satisfied with my visit…read more I actually don't visit Macy's as much as I did when I was younger but I had a 2024 Christmas gift card to use so I stopped on in. Recently, on Saturday, 28 December 2024, I came to find a formal dress for a wedding. I had a good experience here. I entered from the Northwest entrance and asked for help with finding the formal dresses. A female employee kindly directed me to the formal dresses which happened to be in the same area where I was already located (1st floor right at the Northwest entrance door). I walked a few second down from where I was and I immediately found 2 great dresses. I tried them on in the changing room and then choose a beautiful and long blue dress. I used a gift card to purchase the dress and the price was under $80 because the dress was on sale. So, I got a good deal. With the remaining balance on my gift card, I bought blush (face makeup) which is something I wanted but I didn't have at home. The one I bought is actually also an eye shadow and eye liner as well. The brand is Lancôme Paris. The 2 ladies over at the Lancôme makeup counter were very helpful. They helped me try on the blush first to see how it would look on my face (they mixed in the blush with a foundation to see how it would look). I'll certainly be back if I need a new dress. The store was neat and customer service was great. **** GOAL of 365 reviews in 2025 - 8/365 total reviews in 2025 - 789 total overall Yelp reviews - Reviewed on 1 January 2025

they are scammers. I bought a hat and scarf present for a guy and when I was wrapping the present,…read moreI peeled the price tag and there was another tag underneath and it's was on sale. it said last act on sale for $10. Instead of peeling the yellow tag they put the original price back and they were selling it for full price. When I went back there to ask about it and showed them the prices, the manager immediately starts yelling saying legally we can do whatever we want to do. That is scamming people, but most importantly he didn't leave me a chance to talk !! Had he been kind, I would have understood but he was rude and unpleasant from the start. I am not going back there!! This happened at Great Northern Mall Macys.

To Whom It May Concern,…read more I'm reaching out as a local mother of three who feels completely let down--and honestly, ignored--by a situation that has quickly turned from frustrating to physically painful. Less than two months ago, I purchased what I believed was a quality mattress from Levin Furniture in Avon Lake. This was not an impulse purchase--it took me months of hard work to afford something I thought would provide comfort and support for my family. Instead, in under eight weeks, the mattress has developed a 1¼-inch divot where I sleep. Every single night, I am essentially laying in a hole. I wake up sore, achy, and exhausted. My back pain has gotten to the point where I've had to schedule physical therapy just to deal with the discomfort this mattress is causing. No one should be in pain from something they just purchased--especially something as essential as a bed. What has been even more upsetting is the complete lack of accountability. I've spoken with Teresa in the service department, who simply repeats that the Sealy warranty requires a 1 1/2-inch indentation before anything can be done. Until then, I've been told there is "nothing they can do." At the store level, both Ken and John, the managers, have also told me there's nothing they can do and that everything goes through the service department. So where does that leave me? I'm stuck in the middle--sleeping on a defective mattress, in pain every night, while being passed from one person to another with no one willing to take responsibility. The focus isn't on the fact that the product failed in less than two months--it's on whether it meets a technical measurement so it doesn't cost anyone anything. That's not customer care. That's avoidance. So on Saturday, May 16, I will be taking a stand--literally. Along with my three children, their friends, and neighbors, we will be peacefully protesting with the very mattress that has failed us. We are asking for accountability, awareness, and fair treatment for consumers who work hard for what they have. I believe this is a story many families can relate to. When you spend your hard-earned money on something essential, you shouldn't be told to wait until it gets worse before anyone will help. I would truly appreciate the opportunity to share my story and bring attention to this issue. Thank you for your time and consideration.

A little over 2 years ago, I purchased a leather chair from Levin and the extended warranty. Today…read moreI tried to file a claim because my chair arm has a split. They denined to honor the claim. The chair is not even 3 years old. I will never do business with Levin again. When I purchased the chair I was told I needed the warranty because I had a dog. My dog did not do the damage but I stated that he did because they told me I needed a reason and since I was told I needed the warranty in the first place because I had an animal, I figured I was covered. WRONG! It was just a way for them to get more money for their already bloviated prices. Horrible Service, Poor quality If I could give a zero rating, I would. Purchased warranty under false representaton.

Complete scam, one star is generous. They don't price match for online and claim it's a residential…read moretax problem and they are concerned for the "economy." I'll buy my furniture elsewhere but unimpressed with how lacking and unwilling customer service was and complained about the difficulty of their profit margins. Going to a store another 10 minutes away that had much better prices even though I know it's a "difficult economy."