Hayden's extensive knowledge on these mattresses and their quality sold me. I took a considerable…read morelength of time to decide but he patiently went over sleeping habits and comfort with me several times. The one I chose is amazing and you wouldn't believe the price I got. No Bull Mattress & More has the best reviews please ask for Hayden when you visit you wont ever regret your purchase...

I just bought my brand new mattress today! Alyssa was really wonderful and knowledgeable in helping…read moreme select the perfect mattress. I will definitely will be recommending this location to family and friends! Walked away with mattress, pillows, and sheet for an incredible price that others can't beat all great material.

I bought a few pieces of furniture from this store. Their set up is very tacky. They really only…read morespecialize in mattresses. I tried their sectional couch.. The odor the fumes! When that man took my couch out of that big box... I had to open my windows for day's!! Smelt like paint! The owner Sean said fresh for days? Well I bought a king mattress as well it's sagging 4 months later. I weigh 120 pounds it cannot be me..I tried to contact the owner he is "mean" "cruel" "malicious" "threatening" and very childish he does not care if your senior, talked some dirty filth out of his mouth my way. I will never spend my hard owned money here ever again! I plan on getting my full refund too. Which seem's to be impossible to even complain! The customer service is horrible!

We were referred to Mattress World by the sales rep for Symbol Mattress. We visited the store on…read moreAugust 22, 2015. The mattress we chose was displayed on a platform bed in the sales floor. When asked if they had the matching foundation, Sean assured us they did. Mattress and foundation were delivered that same evening. Foundation was not made by Symbol. The warranty states the foundation must be one made for the mattress to avoid voiding the warranty. A call to Sean resulted in him saying the foundation delivered was better quality than one made by Symbol. He was abrupt acting insulted that we would question him. He said the warranty would not be voided. The following day the sales rep called saying the foundation delivered was better quality than the one made by Symbol. He also said the warranty would not be voided. A call to Symbol in Virginia verified that the foundation had to be a Symbol to keep the mattress warranty. Symbol made a foundation for us, delivered it and took away the foundation from Mattress World on September 23. The sales rep is no longer with Symbol. Sean Morrone never contacted us during this time. We finally got the mattress and foundation on our bed on September 27. We do like the mattress after 1 week. However, we have a high bed. It would have been nice if someone had asked about this and suggested a low profile foundation because the bed is now very high. As of this date, Sean now calls daily because he received notice that we had filed a complaint with our credit card company. We are in the process of resolving the complaint. In summary, we did get an excellent price on the mattress set. They did not deliver what we paid for. Sean did not do anything to help resolve the issue. He did not make an attempt to contact Symbol for the correct foundation. He did not contact us to follow-up on the delivery of the foundation from Symbol. Customer service, integrity and honesty are missing from Mattress World in Matthews. We would never recommend them or shop here again.

I went looking for a mattress and instead felt so uncomfortable we tried to look around and ended…read moreup just leaving. I didn't understand why Google said this location had 5 stars on yelp, but now I see it's because the reviews are 2+ years old. So I thought I'd leave an updated one. The second we walked in, the lady at the desk greeted us and seemed sweet. She asked us if we needed anything, so I proceeded to tell her that I wasn't sure because my husband and I had never been mattress shopping before. She just said "okay". After asking if we could lay on the mattresses and she handed us some bags with a sheet in them and explained what to do, then she just went back to her desk. There was a man who must have been the manager who was in the back or something came out because they had customers. I was expecting him to say something, or ask us what we were looking for, or even offer up knowledge about the mattresses to help us find something that fit our needs......... instead he just stood in the lobby the entire time without saying a word and just watched us walk around. We're pushing on mattresses, trying to read the grading tag, trying to understand on our own what the gradings meant, did a few passes per mattress...... The man never even said hi. He didn't even move at all. He just stood in one spot and stared at us awkwardly the entire time we were in there. The girl at the desk never said anything to us after her initial reaction either. It was so uncomfortable we just said thanks and left.

DO NOT USE THIS COMPANY! Customer service is awful! Also…read morethey do not have any kind of satisfaction guarantee. They wanted huge payment to exchange for a cheaper mattress. WORST!!!!!! Please save your money and find a decent company!!

I purchased a mattress set for my son at the Gastonia store a few weeks ago. I initially went in…read moreplanning to purchase a less expensive set, but ended up getting another one which was still under $200 for a full size set. I have a mattress set in my bedroom that I paid almost $2,000 for, and I have to say my sons mattress set for under $200 is MUCH more comfortable than mine. I am definitely planning on going back and purchasing a set for myself. Not only did I receive this mattress set so inexpensively, but the entire process took less than 10 minutes. I was in and out and had my sons mattress set up in his room the same day! I would definitely recommend Charlotte Mattress to anyone who is looking for a great mattress at an outstanding price.

I would not recommend anyone doing business with this company. They do not stand up the warranties…read morethat the customers purchase at the purchasing year warranty the mattress after four I found it to be jumped. I would not ever purchase anything from this company I also recommend that you do not deal with them also.

This is not actually a clearance center officially but they can order from any location in the…read morearea. Your best deals are pretty close to 30-40% off those items that may have been returned. So you can try a floor model in the store and buy either a new unopened box OR ask if a clearance one exists somewhere in the area. Those are final sales though and if you wait, you might miss out. Christian was very good at explaining exactly how the process worked and what to expect. He even found my only other purchase at Mattress Firm in California in 2017 and even though that product was discontinued (sad considering it was amazing) he helped me find the most comparable item today.

I want to suggest buyer beware. I failed to read the fine print on an "interest-free loan ". The…read morepenalty is horrendous. 33.9 percent retroactive interest. After making on-time payments for 14 months, I owed as much as the original purchase price. It was my fault for being negligent. But don't get caught like I did.

Jan is an awesome sales woman and very knowledgeable. My mattress came exactly as she promised. I…read morecannot wait to get to bed tonight. My delivery men were professional, attentive and neat. They cleaned up after themselves. Great guys!

On our second $2500 mattress (after spending $100 or more for replacement) and it's just as…read moredefective. I was told it was their most popular mattress. It's terrible for both me and my spouse and now have back and hip pain. There are large divets and uneven holes in mattress that dip down. There is a very tedious return process and now that it's our second one they denied our claim despite photo documentation and ruler measurements etc. do not buy here!!

I have had my eye on a particular bed frame for months. I've searched many places and been told it…read morewould be months to order. Ashley took my info and looked into it for me. A couple days later, she had the bed. She put in the effort and we greatly appreciate it. Great customer service Ashley!

My husband and I had a wonderful experience purchasing a mattress at Sweet Dreams today. We are new…read moreto the area and had heard good things about this store. We were not disappointed. Bob was extremely helpful and led us through the process of choosing the best mattress for us. He gave us some info and then let us try out the different mattresses without being overbearing. We will recommend this store to all our friends!

Working with y'all has been great. Our family member has health issues that makes sleeping and…read morecomfort difficult. I myself spent 34 days in hospital 3 yrs ago with a severe illness and emergency surgery. To say my back (I have bulging discs ) was trashed is an understatement. We bought a Sterns and Foster with adjustable frame when I got home. It was great!! It helped my back and with my next 2 surgeries. Problem is that 3 yr old mattress has body indentations that don't pop back up even when sleeping on other side. I didn't want him to go thru the same thing. The service and set up was great. I love that all materials are from the US and without chemicals, fiberglass etc. also, some of the nicest people you'll meet. I highly recommend them and we will definitely shop here again. For someone with neck issues (disc replacement ) and lower back issues a great mattress is a must for me, so I'll be seeing y'all again real soon. Anyone needing a great mattress go check them out.

Go see Jack, great store. Honest and transparent pricing…read more Best in the area! Really happy with our purchase

Jessica was so fun to work with!…read more As first time mattress buyers, we had a lot to learn and we walked out with the perfect mattress for us. Jessica listened to us and picked out several options based on our needs and comfort preferences. We chose a king size mattress and were able to take advantage of their extended Black Friday deals! For a small additional price we had our mattress delivered and placed upstairs on our bed frame. The delivery guys arrived right on time and took less than 10 minutes getting the box spring and mattress set up! All in all, a 5 star experience.

Super easy process to buy a bed! Jim greeted me when I walked in and asked me what I was looking…read morefor and my price point. He showed me about 7 different beds and let me test them all out. He gave personal recommendations regarding whether I was a back sleeper or side sleeper. I quickly decided what I wanted and ordered the bed since I wanted the free adjustable base. I applied for the no interest credit card online, so I the ordering process took less than 5 minutes. Jim went over all the information and choices that I had regarding warranties, etc. Jim made the whole process comfortable and less intimidating. Since I was moving and didn't know the move in date yet, Mattress Firm held my bed for a month. I called, no less than 5 times to schedule the delivery. They were always very helpful in rescheduling since I had a lot of changes with the move. Once I had a final date, they didn't have the adjustable base that I needed for my bed, so Jim called me and left a message. In the time it took for me to get back to him, he had already resolved the issue. He was very apologetic and wanted to make sure I had everything I needed, since he knew I needed the bed on that date. I have already recommended this location to several friends and will keep doing so! Thanks Jim!