I did a lot of research before I chose this store. My goal…read morewas to find someone who had a decent selection, good quality mattresses, a fair environment, and prices that would not make me wonder if I bought a mattress or a car. The manager/saleswoman is the owner and is very efficient and not pushy at all. We had a good idea what we wanted before we came because they put their selection online; all we had to do was test them out for a few seconds. No drama, no upselling - and the drop-off/driver was very quick and courteous. This store is family owned and operated, and they care about doing good business. Btw, we are a mixed family and there wasn't even the slightest hint of discrimination. I suspect the former complaints were from competitors trying to undermine their business. Do your research. Check here before you buy.

Hayden's extensive knowledge on these mattresses and their quality sold me. I took a considerable…read morelength of time to decide but he patiently went over sleeping habits and comfort with me several times. The one I chose is amazing and you wouldn't believe the price I got. No Bull Mattress & More has the best reviews please ask for Hayden when you visit you wont ever regret your purchase...

I bought a few pieces of furniture from this store. Their set up is very tacky. They really only…read morespecialize in mattresses. I tried their sectional couch.. The odor the fumes! When that man took my couch out of that big box... I had to open my windows for day's!! Smelt like paint! The owner Sean said fresh for days? Well I bought a king mattress as well it's sagging 4 months later. I weigh 120 pounds it cannot be me..I tried to contact the owner he is "mean" "cruel" "malicious" "threatening" and very childish he does not care if your senior, talked some dirty filth out of his mouth my way. I will never spend my hard owned money here ever again! I plan on getting my full refund too. Which seem's to be impossible to even complain! The customer service is horrible!

We were referred to Mattress World by the sales rep for Symbol Mattress. We visited the store on…read moreAugust 22, 2015. The mattress we chose was displayed on a platform bed in the sales floor. When asked if they had the matching foundation, Sean assured us they did. Mattress and foundation were delivered that same evening. Foundation was not made by Symbol. The warranty states the foundation must be one made for the mattress to avoid voiding the warranty. A call to Sean resulted in him saying the foundation delivered was better quality than one made by Symbol. He was abrupt acting insulted that we would question him. He said the warranty would not be voided. The following day the sales rep called saying the foundation delivered was better quality than the one made by Symbol. He also said the warranty would not be voided. A call to Symbol in Virginia verified that the foundation had to be a Symbol to keep the mattress warranty. Symbol made a foundation for us, delivered it and took away the foundation from Mattress World on September 23. The sales rep is no longer with Symbol. Sean Morrone never contacted us during this time. We finally got the mattress and foundation on our bed on September 27. We do like the mattress after 1 week. However, we have a high bed. It would have been nice if someone had asked about this and suggested a low profile foundation because the bed is now very high. As of this date, Sean now calls daily because he received notice that we had filed a complaint with our credit card company. We are in the process of resolving the complaint. In summary, we did get an excellent price on the mattress set. They did not deliver what we paid for. Sean did not do anything to help resolve the issue. He did not make an attempt to contact Symbol for the correct foundation. He did not contact us to follow-up on the delivery of the foundation from Symbol. Customer service, integrity and honesty are missing from Mattress World in Matthews. We would never recommend them or shop here again.

Reggie, the store manager was so helpful in helping us choose a mattress and bed frame. He…read moreexplained how their mattresses are made and why they are so much in demand. The mattress sleeps so well and the pillows add to helping a good night's sleep. Thank You, Reggie for helping us choose the right mattress and bed. Steff N

DO NOT USE THIS COMPANY! Customer service is awful! Also…read morethey do not have any kind of satisfaction guarantee. They wanted huge payment to exchange for a cheaper mattress. WORST!!!!!! Please save your money and find a decent company!!

Felt very welcomed by a nice elderly man, helped me what i was looking for. Great quality beds i…read morewould definitely recommend coming here. Will be coming back soon!

I bought 2 Mattress' at the Gastonia N.C. store, 1 was delivered the next week and the other was on…read moreorder, the first one delivered was NOT the one I bought. They tried to tell me I didn't know what I was talking about and even sent their ignorant delivery boy out to check it out in my home. His only comment when asked if it was the one I ordered was " how the hell should I know, I don't know anything about mattresses". The numbers on the mattress tag finally proved me right and they reluctantly took it back. 2 weeks shot to hell. The second mattress? Yeah, it was wrong too. They said once it comes into your house it is YOUR'S, no returns. Don't be fooled, there's a lot of BULL there, go to a reputable store, we did. By the way, these 2 mattresses were NOT cheap, close to $4,000.

We bought two twin mattresses for a spare bedroom. They brought them in on a Sunday and said they…read moresaw bed bug carcasses and refused to do anything else, which is the company rules, which we completely agree with and understand. since it was a Sunday and we couldn't have anyone from a local extermination company come until Monday, we researched and dried the three bags of clothing the grandchildren who were visiting had brought, plus all their blankets. The house was in a turmoil with the thought of bed bugs being present. Terminix came the next day and said there were no bed bugs Present only a few carpet beetles. I called the Matthews store and talked to someone who said he was over two stores so I should complain to him. i told him my situation and suggested that if someone were going to turn a house upside down they should know how to identify a bed bug. He said he couldn't even identify one himself. He said he would refund the $50 that we paid Waste Pro to pick up the old twins and I said it's really not about the money and he said you've talked about it so it must be. I tried to file a review with the corporate office and all they did was dial the number to the Matthews store. I called the store on Providence and his attitude was the same. They sent me an email survey but all they wanted was your opinion of the mattress. it said if you had any complaints you should contact corporate customer service and it was to the same number that I called before where I was just sent back to the store. It's my opinion that they aren't interested in customer satisfaction. All I really wanted was an acknowledgement and an apology. Instead he defended the driver by not acknowledging their error. I'll never go to Mattress Firm again and have been spreading the word.

Had an amazing experience at this Store. Excited for the delivery of my New bed!! Don gave me a…read moregreat deal.

Jan is an awesome sales woman and very knowledgeable. My mattress came exactly as she promised. I…read morecannot wait to get to bed tonight. My delivery men were professional, attentive and neat. They cleaned up after themselves. Great guys!

On our second $2500 mattress (after spending $100 or more for replacement) and it's just as…read moredefective. I was told it was their most popular mattress. It's terrible for both me and my spouse and now have back and hip pain. There are large divets and uneven holes in mattress that dip down. There is a very tedious return process and now that it's our second one they denied our claim despite photo documentation and ruler measurements etc. do not buy here!!

I have had my eye on a particular bed frame for months. I've searched many places and been told it…read morewould be months to order. Ashley took my info and looked into it for me. A couple days later, she had the bed. She put in the effort and we greatly appreciate it. Great customer service Ashley!

My husband and I had a wonderful experience purchasing a mattress at Sweet Dreams today. We are new…read moreto the area and had heard good things about this store. We were not disappointed. Bob was extremely helpful and led us through the process of choosing the best mattress for us. He gave us some info and then let us try out the different mattresses without being overbearing. We will recommend this store to all our friends!

So after 25 years my wife and I decided it was time. I stopped in to see Jack on Presidents Day…read morethinking that I would get a sale price. He was quick to point out that he did not have fake sale prices on occasion but sold a select quality product at a fair price year around. I respect that! Nice gentleman and clearly knew his business. No hassle. No pressure. Simple and easy. Yes, it is a small and simple showroom, but it accomplishes what is needed and helps maintain a low overhead which is clearly represented in his pricing. I highly recommend you stop by when you are in the market.

this place is a bargain hunters dream. Great prices, for fantastic products. shop here before you…read morepurchase from one of the big name stores. with smaller overhead they can offer great prices. Jack is very knowledgeable and can find a mattress to fit your need.

Jessica was so fun to work with!…read more As first time mattress buyers, we had a lot to learn and we walked out with the perfect mattress for us. Jessica listened to us and picked out several options based on our needs and comfort preferences. We chose a king size mattress and were able to take advantage of their extended Black Friday deals! For a small additional price we had our mattress delivered and placed upstairs on our bed frame. The delivery guys arrived right on time and took less than 10 minutes getting the box spring and mattress set up! All in all, a 5 star experience.

Super easy process to buy a bed! Jim greeted me when I walked in and asked me what I was looking…read morefor and my price point. He showed me about 7 different beds and let me test them all out. He gave personal recommendations regarding whether I was a back sleeper or side sleeper. I quickly decided what I wanted and ordered the bed since I wanted the free adjustable base. I applied for the no interest credit card online, so I the ordering process took less than 5 minutes. Jim went over all the information and choices that I had regarding warranties, etc. Jim made the whole process comfortable and less intimidating. Since I was moving and didn't know the move in date yet, Mattress Firm held my bed for a month. I called, no less than 5 times to schedule the delivery. They were always very helpful in rescheduling since I had a lot of changes with the move. Once I had a final date, they didn't have the adjustable base that I needed for my bed, so Jim called me and left a message. In the time it took for me to get back to him, he had already resolved the issue. He was very apologetic and wanted to make sure I had everything I needed, since he knew I needed the bed on that date. I have already recommended this location to several friends and will keep doing so! Thanks Jim!