Charlie cares about you. He asked all of the right questions and made sure he knew exactly how to…read morehelp me. He wasn't pushy and helped me find the best fit and best deal within my price-range. The man genuine cared about making my life easier by pairing me with a great mattress. He explained to me that Customer Service was his main goal and that the company gave him the support he needed to focus on that. I'm so glad I went to the physical store location, as opposed to online shopping... Some things you just gotta see for yourself, and some employees really know how to curate a great experience. GO SEE FOR YOURSELF!

Charles is great!!! We've been here twice and both times have been AMAZING! Charles will check and…read moredouble check deals and discounts for you. We will most definitely come back again.

I really didnt like this store . The prices for the beds were pretty good compared to other…read morefurniture stores. We looked into some dining tables and a couch as well, not many options for the tables but plenty for the couches. Lots of bed and mattress options as well. They have a small compartment where they sell carpets too. The main thing I actually hated was that there were no price Tags on any of the items. You have to ask them for a price for everything. It smelled pretty weird too . We didn't purchase anything and don't think we'll be coming back.

From the owner: We have the best prices on all our furniture, and electronics. We do finance and delivery, plus…read more lay-away is available.

John G. In Gainesville was very personable, knowledgeable, down to earth, and helpful! We highly…read morerecommend him to help you find your next mattress!

The salesperson, Eric, was very nice. Very informative. Seemed to know what he was talking about…read more Ordered an expensive split cal king adjustable bed, sheets and mattress cover. The bed arrived a week later and was terribly uncomfortable. I called Eric the next day so he told me he would order me the plush mattress. I went to another store to try it out since it was more money. They then ordered the plush version. After many mishaps and lack of communication, the replacement mattress was delivered but it was the wrong one. I refused the delivery and again called the store. Spoke to Renee and she worked hard to right the situation, I'm still waiting. It's been over a month and I paid the extra money for the expensive mattress and haven't heard anything. it has been a huge regret that I ever went into that store. I hate the bed.

We have purchased furniture from Havertys at Northpoint and Gainesville stores. We were fortunate…read moreenough to work with Debra Benjamin at both stores. We were thrilled when we learned Debra moved to the Gainesville store which was closer to us when we moved to Dawsonville. She's a wonderful sales person, very knowledgeable, thorough when taking our order, not pushy at all when she is helping you and she is an extremely nice and kind person. Please ask for her if you go to the Havertys store in Gainesville. You will be very happy that you did. Thanks Debra! Judy and Wes Suggs

Go see Brittany! She is the most knowledgeable in furniture and home decor. We are always happy…read morewith our purchases; our home is always beautifully decorated in quality pieces that are perfect for our family. This store is hands down the best in customer service. Brittany always remembers us and the store was extremely accommodating when we were building our retirement home. They gave us time to decide on the selection on furniture. And I decided not to return to other furniture stores based upon on experience with this store. Thank you Brittany for making my home selections for my new house fun and easy.

We have been buying beds it seems every 4-5 years. We both have different beds we like and try to…read morecompromise and find one we both like but then we end up getting toppers and other things to make it just right. I also had back surgery a few years back and I am more picky and tHen add we both have different sleeping positions and finding a bed is a complex and expensive adventure. So on a random thought we said let's just go and see what sleep number is about. We lucked out and had Tina walk us though the beds, how they work, the fact that if something should go wrong with them parts of the bed and air chambers are replaceable. What you mean not a whole new bed but can possibly fix what is wrong. So we spent a couple of hours with Tina and walked out with a new bed ordered and new pillows in hand. Tina alone I would rate 5 stars. She is amazing, patient, knowledgeable, funny and answers all questions you have. The delivery of the bed was long. We ordered in February and it didn't come till may. It would be nice to get it a bit sooner than 3 months. We have had the bed for about a month bow and love it. We each have our own setting and I know I am sleeping more through the night and wake up less We have the pillows and the sheets along with the duvet cover. All are very good. I have had to rework my pillow and it was easy. It wasn't right for me but seems like my current one is I would recommend checking them out, see if you can talk to Tina and decide if the bed is right for you.

I ordered my sleep number bed on 5/18/19. They told me that if I wasn't 100% satisfied with the bed…read moreI could return it up for up to 100 days. They delivered the bed on 5/30/19. They set it up and showed me how to work it. They demonstrated the light under the bed. On 5/3/19 I called sleep number to let them know that I think the bed wasn't set up right. After one technician put the magnets on, the other one said that he put them in the wrong place and changed 2 of them. I also told her the light under the bed does not work like it is supposed to. It is supposed to go off when I get in the bed and it is supposed to go off 10 minutes after getting out of the bed. I then told her that I tossed and turned all night and was unable to stay in the bed the 2nd night. She told me the light was a manufacture issue and that I need to give the bed at least 7 nights to learn how I sleep and it would get better. I told her that the bed in the store was way more comfortable than the bed I received. She said that is because people try it out and it is used. On June 4th at 3:00 in the morning, I was on live chat with a sleep number representative. I told her the bed doesn't change when I move like it is supposed to. She told me that the bed only adjusts in 1 hour- increments. I told her I don't move once per hour and that is not what the video says. She said that they just did a baseline, it can take 7 days to correct the bed so if it is not working right now there is not a lot we can do until that 7 days is up. I told her I am unable to stay in the bed, it makes my hips hurt and I have never had issues with my hips. On 6/26/19 I called and told them I wanted to return the bed. They set a date of 7/5/19 to pick it up and told me that I still owe $4128.62 on the bed and it would be a $199.00 pickup fee. I asked why do I still owe $4128.62 and I was told that the base of the bed is a final sell and they do not take it back. I was never told this in the store. I had to sign papers for final sales on the bedding and pillow, but did not realize that I also signed a paper for the frame. They told me there would be a box in the mail to convert the frame so it will work with another mattress and a new remote. They picked the bed up on 7/5/19. The technician told me they sent the wrong supplies, they sent supplies for an older model. I told the technician they need to fix the light under the frame. She fixed it by disconnecting it, so it no longer works. They did not fix the frame to work with other mattresses because they did not have the proper materials. They told me to drill holes in the frame so I could place the mattress holder on the frame. I asked about the remote, they told I could just use the app on my phone and they were going to take the remote. I told them I paid for the remote. They told me to keep the old one because it is the same as the new one and there was no need to have to set up the new one, and they took the new one. They had me sign stating they picked up the mattress and left. The app worked while they were there, that evening I tried to use the app to work the base and I no longer had access to log in. I was only able to sleep in the bed for 3 full nights. The rest of the time I had to get up and go to the recliner, which was more comfortable. My average sleep score was 44. Sleep score is different from sleep number IQ. My sleep number IQ was 35, that is the level of firmness of the mattress. The average sleep score of 44 demonstrates the level of quality sleep, not good! One morning while lying in bed at 6:30, I checked the app to see how it said I slept. The app said that I slept from 9:00 to 6:45 with a score of 11. I didn't sleep until 6:45 because it was only 6:30 at the time. This bed was a total disappointment and I feel that I was scammed with having to keep the very expensive base.

Had an ok experience . The guy assisting us was Juan I believe. He was very patient. He showed us…read moreall of the options we had before purchasing . We lost our house to a fire in January. We came to buy beds , and a freezer. It kinda sucked with the prices. We didn't get a big discount and it felt like they just wanted to sell us the stuff without trying to make it comfortable . We purchased over $16,300 worth of furniture with the $1,000 discount. And they only gave a speaker as a gift . They also charged us about $130 for delivery. We decided to get our couch and a dinning table at Costco cause they have much better deals. don't know if we will be coming back, but at least we know and can share our experience at this place with someone else. Maybe it's just us, but it felt like a loss for my mom . We also purchased some beds and once, we received half of the furniture (that we had to come pick up) one of the mattresses had a huge hole on it. I don't understand why they tried to sell that to us in such a condition . Just throwing this out there. Make sure you check every piece of your furniture that you buy here, it might surprise what you will find.

So, we bought a couch from Farmers. It was on sale because it had some minor cosmetic damage. We…read moreasked the sales guy, sales lady, manager, and customer service exactly why it was on sale, was it a return? Was it previously purchased and returned? We were told no, its on sale because it has cosmetic damage. Well, we pick the couch up on Sunday evening, get it home and put it in the living room. What do we see tonight? B E D B U G S!! The "BRAND NEW" couch is INFESTED WITH BEDBUGS! So we get to spend our Tuesday night moving the heavy couch out, and washing EVERYTHING in our house and trying to avoid an infestation in our home. FARMERS, WE EXPECT A FULL REFUND, AND A GUARANTEE THAT YOU WILL COVER ANY COSTS INCURRED TO US FOR BEDBUG INFESTATION!!! YOU SOLD US THIS COUCH UNDER FALSE PRETENSES BECAUSE UNLESS YOUR STORE IS INFESTED WITH BEDBUGS, AND THEREFORE ALL FURNITURE YOU SELL, THERE IS NO WAY THIS COUCH WAS BRAND NEW! We will be contacting you tomorrow.

Did you know that Martin Furniture & Design has been under new ownership since March 2023? Meaning…read morethat the previous reviews were under old management and you should definitely check this place out! I have bought furniture at the store and used their design services. The styles are fresh, up-to-date and yet inviting and comfortable. When I go to the store, I have to take multiple laps to make sure that I don't miss a thing. As for the design services, Savannah took my ideas and put together looks that I would never have done on my own, but love single thing.

We ordered 3 bookcases from this company. One of them did not properly line up with the others so I…read morecontacted Martin in which my email "fell through the cracks" and was not responded too until I sent them another email almost a month later. Also, Martin Furniture knowingly uses a delivery company that has an F rating on BBB. This delivery company did damage to my home and all Martin furniture could say was o well. Needless to say they also never fixed the bookcase issue. Horrible customer service.

Landon had all the answers and made the purchase easy and pleasant. I am upgrading to a King and…read morewanted the same mattress. He helped me get it ordered and helped me save. If you are looking for a mattress, go see him. Great service.

We had a great experience finding not one but two mattresses with Marlon's help! He was super…read morefriendly, knowledgeable, and attentive. We left as very happy customers! Highly recommend visiting the store and looking for Marlon!