Went to this furniture store after a friend said she had a good experience. From the moment we…read morewalked in, we were ignored. The young lady with a short bob didn't even acknowledge us. We walked around for 10 minutes, came back to the desk, rang the bell--no one came. A few minutes later, another young lady with long hair came out, saw us, and ran straight back inside. This was beyond disrespectful and unprofessional. Honestly, it felt cold and exclusionary, like we didn't belong there at all. I hate to even bring up the word, but this kind of behavior felt rooted in bias. Interesting. That's just me. Do yourself a favor--don't waste your time or money here. They need to do better.

I was disgusted by the staff. Totally ignored after asking a question. Selection is not very high…read moreend and the quality low vs other places. Take a pass and go to ORiellys in town.

This store is always fun and its HUGE! The prices here are very fair and there are always new items…read more. Don't miss the free section in the back and in the children's area. Upscale donates their proceeds to charity, so you can feel good about shopping here.

This is the biggest thrift store I've ever come across! So many treasures, great prices. And the…read morestaff is so kind and helpful. I'll definitely be back!

Stumbled on this shop on Offer up. My wife loves this store. I'm sure we'll be coming here…read moreregularly when we move to GraysLake. Keith was great, and the other gentleman who worked there. Sorry if I didn't get your name.

From the owner: High Quality Furnishings at Discount Prices. A neighborhood furniture store you call HOME!read more

Great service from Jenni thanks! She took care.of.me and I'll be back for more I always shop hereread more

Great discount furniture store. They have a nice selection of Ashley furniture at very good…read moreprices. They have everything from living room sets, dining room sets, bedroom sets, mattresses and rugs. There are plenty of people working that are able to assist when needed. We had a bedroom set that we had wanted to purchase at a different furniture store but they ran out of stock. Saw it at this location and they had it in stock and ready to deliver the same week. Their prices were coming up higher than the other place but we showed our invoice from the other location and they were able to price match! Delivery was great too as they assembled the furniture for you. The delivery guys were fast and efficient. Great place to purchase furniture!

This is actually my second time buying furniture here. A few years ago we got a side table with…read morebuilt in power outlets that was unique and perfect for our odd sized space. Its held up great, so when I was looking for a low but long dresser (another odd size space to fill) and I figured I'd check them out again. I'd shopped around and had no luck finding something that fit my criteria. First, it needed to fit in the space. Second, it needed to be in my price range. Third, it needed to be REAL furniture, not that Amazon press board type of junk. On top of all that if it matched my room then even better, but I'd sacrifice on looks if I had to. I walked in and was greeted right away. The sales guy asked if I was looking for something specific or just browsing. I told him what I was looking for and exactly what my max dimensions were as I walked around looking at the dressers. He walks away for a second and comes back and calls me over to a dresser. "If you don't mind keeping the legs off of it this might work". Sure enough this thing was picture perfect. It was Just at the max for my dimensions and budget, but that included threshold delivery. The boss on duty came over and we finalized everything so easily, I honestly should have just started my day here and saved myself a lot of trouble shopping around. My delivery came on time and at the earliest point in my 3 hour window. Super nice delivery team as well. This makes 2 great experiences at this spot for me so I definitely recommend checking them out!

Absolute mess trying to get a bedroom set delivered and assembled with their "white glove" service…read more Terrible in every layer: sales, customer service, delivery. DO NOT RECOMMEND. Avoid at all costs.

I've watched my fair share HGTV shows where the designer goes to some kooky place filled with…read moretrinkets and treasures of times gone by. This place is a bit like that but mixed with the early days of Etsy. "Designers" can rent an 8x8 or bigger "storefront" to showcase their unique designs. Mostly stuff reclaimed from decades gone by and redesigned with some kind of flair. There's generally a theme to the different storefronts: women's vintage clothing, funny and lovey-dovey sayings regarding dogs and cats, plastic and silk flowers, dairy and farm, sarcastic sayings, whiskey barrel designs for the men dragged into this place, etc. My wife and I found a whimsical chip and dip bowl. It was nice and will replace one of the blander versions we have at home. Truthfully, there were quite a bit of items that were perfect housewarming gifts and gifts for people who have specific decor tastes. It's also a decent place to just kill some time browsing through all the stuff people have created to get your own creative juices flowing.

Great place to find antiques and handmade items. I never leave empty-handed. Christmas time is…read moremy favorite time to stop in to find unique gifts. Also, most booths are beautifully decorated for the holiday season. During one visit, they were having a painting class. The room was full, and everyone seemed to be having a good time.

I came in to the Vernon Hills Illinois store to buy a daybed. The salesperson, Lisa, only had one…read more I then walked around the store myself and found a recliner I liked. Unfortunately, Lisa had no time to help me. The next day I contacted the store but again, Lisa had no time to help me. I did leave a message for the store manager to call me. However, "Taylor" did not return my call. I then stopped by their location in Skokie. They had the chair. The sign said $1650 was the price. But when the salesman rang it up, the price had jumped to $1730. A supervisor I called at the corporate level could not explain the difference. Then a customer service woman called me to say they quoted a chair with lumbar support. I did not ask for this extra feature. I was not told the sale was being rung up with the add on. I could not get the store to see what the problem was here. So I will not be buying from Penny Mustard. If you are buying there, double-check the posted price versus what is rung up. Something is definitely off with their selling practices In my opinion.

Friendly customer service. Helpful in answering my questions. We got exactly what we wanted.read more

I believe in what I see!…read more After ordering numerous products online only to be returned, I'm not a catalog shopper. This week I purchased a couch, and a recliner a few days later. Both items were purchased off of the showroom floor and were delivered with care separately. Backstory is that I went to O'Reilly's three different times. I perused other furniture retailers regionally, but kept circling back to look at a cocoa colored leather sofa. This must be the one. Sold! Out with the old and in with the new. After seeing the couch in my living room, I decided that I wanted another chair/ottoman or recliner to replace the one I had. Went back to O'Reilly's to take another look at their stock on the floor. There was a black leather recliner that caught my eye. It was sleek and well proportioned to my weight and height. A plus was the matching love seat to my couch was close by, so I could visualize how the pieces would look together. It was so comfortable that I decided to purchase it immediately. My sales representative gave me a discount to the price marked on the chair. It was delivered the next day. Thank you Mike for the great customer service! I love how my new furniture looks. At this writing the furniture is brand new. Hopefully it will withstand the test of time concerning operation and durability.

We ordered a shoe bench and a dining corner nook. 1. We were…read moretold up to 7 months. Hearing nothing, at 7 months I called. They weren't sure of status and promised to call me back next day. Two weeks later I had to stop by because I never heard back. I was promised an answer in the next few days. I heard it would be ready in a few weeks. The new due date passed, no word, I stopped by again for update. The general manager was very defensive and defended their horrible communication. "You can't expect us to call every customer with status updates." Yes, I can, especially when you promised the customer a call. It's the 21st century, plenty of software exists that will remind you to call customers. We finally got the furniture about a year after order. FYI, the order was placed in 2022. 2. When the furniture arrived, the bench lid had an obvious defect in the wood I saw right away. First they tried to pass it off as distressed wood but I reminded them I didn't order distressed wood. Then they tried to blame poor lighting in the warehouse for not noticing. Then they tried to say they could just fix it with export/resin filler. No, it gets fixed by replacing the defective wood with good wood. 3. They also messed up the doors on the shoe bench. We asked for vented doors but they gave us solid doors. 4. They messed up the kitchen dining nook. We asked for paneled all the way up but they gave us slats instead in the top section. TheseO'Reilly Furniture people gave us a very disappointing experience. I'll never use them again and do not recommend them. They and/or their furniture makers are customer indifferent. We recently bought an Amish desk for our son from Amish Furniture Gallery in Aurora. He was able to customize it and they honored every single customization request and delivered on time.