Please DONOT BUY FURNITURE AND ESPECIALLY THE WARRANTY FROM VCF…read more I brought a leather sectional in June of 2024 total over 10, 000 with other furniture and the pure promise protection warranty. the first issue was that the delivery was delayed several times. Less than a year the section with the right recliner was very close to the floor and the l recliner charging station was damaged on 2 separate occasions. Both were fixed by the same guy(the part for the charging took so long that I had to call the store to see what was the hold up and of course they never ordered the part.) Fast forward to November 2025, now I have an issue with accidentally stain on the r recliner. I accidentally use bleach to clean a stain and soil which let the couch discolored. I immediately called the warranty company for a claim. let's start with the tech and his arrival. my appointment was set for a Saturday from 1pm-5pm. At around 4:30pm ish I received a text message telling me that he has car issues but it was fixed and hell let me know when he is on his was. I replied do you have an eta? he replied if you want he will come on Monday. I replied what time and will there be another 4 hour window? he replied I will be there in 35 minutes. At around 5:30p.m he arrived. Now this is supposed to be the warranty company tech, but the technician is the same guy that came and fix my furniture from the store. (it seems that the company is the warranty service). Okay he finally arrives, took a picture and left it was about 2-3 minutes (wasted my day for 2-3 minutes). As I watched him leave I see the driver standing outside of the car smoking. Before the driver get in the car he throws his still lite cigarette in my driveway. Of course I went out put it out and pick up the cigarette and threw it in the trash. I don't smoke so I don't want cigarette butts on my property. Monday I receive an email from the warranty stating that my claim was denied. Of course they used their terminology to their advantage. Like general soiling, and accumulation of stains. That is why I purchase the warranty for those reasons. Of course I appealed their decision and from the reviews on here I will expect for their denial to stand. I WILL NEVER BUY FROM VALUE CITY FURNITURE AGAIN ESPECIALLY THEIR WARRANTY.

I exchanged my sofa because it quickly started to peel. The manager urged me to get insurance in…read morecase it happened with the new sofas. I have since filed claims and all got denied. after talking to several people I was told the manager Edgar Palma would call me back and offer a solution. after trying to get a hold if him he finally called me and of course no resolution was given. He did confirm that the specific reason why I bought the warranty was not covered. I would suggest not buying from them. they use cheap materials and have zero credibility. And so I do not suggest bu warranty. They even told me that the warranty does everything it can to deny your claim. And well I feel conned. let's stop buying from deceptive businesses

EDIT AFTER RESPONSE…read more Yes Chris, it's true. I did read and acknowledge that I signed a piece of paper that sales are final on the adjustable bases. Forgive me for assuming that excluded a base that doesn't work properly which was also a required purchase with the mattress we chose. I'm requesting the base be taken back because it literally doesn't work. Any company that won't take a defective product back is not trustworthy. -- ORIGINAL REVIEW DO NOT buy from Sleep Number. I'm going to tell everyone I know not to unless they take back the defective adjustable base they sold me. We originally checked it out because of an ad showcasing partner snore. This does not work as advertised and the bases are WAY louder than in the store when adjusting. That goes for the mattress as well. The feature where the bed is supposed to auto adjust based on your movements while sleeping has woken us up tons of times. There is a 100 night trial, but you still need to pay $250 for them to come pick up the mattress even for a refund. And they won't take back the adjustable base at all. EVEN IF IT DOESN'T WORK! And the adjustable base is the only one you can buy for the bed we bought. So we had no choice. I understand that I signed a piece of paper that says sales are final on the bases, but I figured that was t the case for a defective product. Not being able to return an adjustable base that one even go fully flat is incredibly anti-consumer. Again, do not buy anything from this company. You'll be out thousands of dollars and get worse sleep.

Went in to get a sleep number adjustable bed with a split mattress, as displayed on the website…read more Showed the picture of the bed we wanted to the salesperson telling him we wanted a queen with a split mattress and explained we need one side to be raised and the other flat. He said no problem. Even talked us into buying sheets for the queen bed that won't pop off when one side is up and the other is down. The bed arrived and it is NOT the bed we ordered. We called to tell the manager the wrong bed arrived. He said they don't make the bed with an adjustable split mattress in a queen. WHAT??? Also, that we have to wait 30 days to return the bed and have to pay $500. AND he told us no one makes a split mattress queen bed... another lie... tempurpedic sells it. These people are untrustworthy and this company has HORRIBLE customer service!

We were excited when we purchased our sectional here after recommendation. Made sure to ask how…read moredurable recliners were and quality as we wanted something that was going to last. We were told they hold up to 350 pounds which we are no where even close to that weight and assured this was a quality brand that would last . It's just myself and my husband and we take extremely good care of our things. After purchasing we noticed a tear in the corner top on the end recliner which a repair guy came out and fixed. It is now a year in a half old . Recliners are sinking into wood, cushions in foot rest all sunk. One of the regular cushions that's probably has been sat on a hand full of times was ripped, and corner that was previously repaired came undone. Was extremely disappointed as it wasn't a cheap sectional. Called several times and waited over a month for a repair guy to come out after first guy never returned a call or showed up. Owner finally sends a different repair guy who came out. We explained the problems. Since it was sinking in he decided to put in a different foam that was thicker cause it was still doing the same thing with the stuffing that was in it originally after he added more in. Had me sit on it for a min which is hard to tell. Called him back after a day cause myself nor my husband could sit on it without our backs killing us cause it was so hard and different material. Also I had mentioned that since he put that in the end recliner was making a banging noise. He came back out and pulled out the thicker foam and added some other foam. The sectional is still sinking in a we were told noise from end recliner that was never there prior to him coming was a weight distribution problem, and nothing could be done. We were also told to buy lumbar cushions for our backs. He also told us we could add more foam. We didn't buy a couch to be adding foam to it, as we are not in the furniture repair business. After he left the first time he called me back cause he forgot to tack material under foot rest so was headed back. I called the owner back to let him know how disappointed we were. He was extremely rude telling me why would we call repair guy back after it was fixed and we signed paperwork that we were satisfied. Obviously no communication between them. I explained that I literally sat on it for less than a minute after he was done. He was well aware I had foot surgery and had to be on the couch. I was more than patient waiting over a month for someone to even come out. Every time I called back the owner would say I can't believe he didn't call you I'll email him again. The end result was we were told if we wanted it fixed he would send somebody here and we could pay for it! We are now stuck with this sectional that we have to put pillows behind our back just to sit for a short period. This has put a lot of mental stress on my healing process. We will never purchase another item from this business again. Make sure to get in writing the broken promises when you purchase.

Good quality. Friendly service, price is compatible with well known furniture stores. I bought…read moreend tables and comfy chairs and more. Love them all!

Thank you Jr for the fast and easy process. We walked in wanting to check things out before…read moreordering something online. He was able to take care of everything fast and easy online and got us approved for 0% finance, which wasn't even in my mind! Got an even better offer mattress and frame then we were thinking of. Can't wait to have it at home. Speedy delivery! Hoping everything goes smoothly. Ask for Jr when you go in, made it a breeze!

Left the store just feeling exhausted. I got a decent mattress I wanted for the price I wanted, but…read morethe whole time it was like I was at a bad car dealership. They immediately go through this whole process where you fill out this form to determine which mattress is best for you, and coincidentally all the mattresses it recommends are well over $2500. They put so much time into this process you feel pressured to say yes to whatever they want to show you, and some may even feel pressured into buying a mattress they might not even want. I got so frustrated by the condescension of the salesperson that I legit started to walk out, and then all of a sudden they were willing to negotiate with me. Seriously recommend starting negotiations at like half the listed price here, they are super over priced. And they will tell you, "that's just the price of mattresses, all the other stores will do the same thing". But then how come you guys were eventually willing to lower the price? You certainly wouldn't sell a mattress at a loss. Why make people go through this whole fiasco? So don't go here expecting a carefree time unless you are comfortable paying whatever obscene price is listed. You will have to negotiate tooth and nail, and be 100% prepared to walk out at any point, just like at a car dealership.

We had a problem with our adjustable bed frame that we bought from Ken well over 10 years ago. We…read moredidn't know if it was the cheap replacement part we bought or if it we needed a new one and Shaun listened intently and offered Phillip to stop by and take a look. Phillip delivers a lot of these beds and was willing to troubleshoot and came by on his lunch and back again after his shift and fixed it for us. After having back surgery recently- we are so incredibly thankful of Phillip going above and beyond for us. This is why we will continue to buy local and support not only Ken's, but other local businesses! Phillip for the win!

Well first off our family lived in Grayslake for 30 years. This place is on 120 by Jewel. I knew of…read moreit by a couple positive experiences. So I needed a table & Chairs . After dealing with Ken & Tim (super nice Guys!) I wanted to buy more. I'm the younger old guy now & in this life relationships are far more important than anything! These guys like helping PEOPLE getting what you need ! Ken the owner truly listened to me. I will be coming in more ! Thanks Guys Five *****

When ordering the washer, website stated delivery on 6/6 and that was accurate!…read more Delivery was confirmed via email for 11am-2pm. Driver arrived at 10:45 Delivery drivers were friendly, courteous, and careful. Not one ding or dent from front door to basement while removing old washer and installing new washer

Everything thing when perfect and they hook everything up. They made it look so easy.read more

The customer service experience was amazing. I was able to get a great deal on a nice living room…read moreset and entertainment system. I live in Lombard but my trip to Waukegan was well worth it! Thank you Mohammed

Read This: Let me share with you what a great experience it was buying our new living room set from…read morethis local furniture store in Waukegan. Mohammed is owner of this family operated store (Soto Furniture). I must tell you we shopped many larger chain stores, and this past fall had ordered a set and paid in full at Value City furniture. We waited the 4 months for the furniture only to find out they went out of business and never called or refunded our $. Over $4k lost. The bank actually refunded our money because we used a debit card. That is another great review coming. Anyway, we found another set at Ashley and I came across Soto Furniture which is an actual Ashley dealer. Soto had the same furniture set and we saved $1k - no kidding. Why would you not support a local store like this. Furniture was delivered today and the crew was fantastic. Nothing better than supporting a local business who I feel truly appreciate our business. So go see Mohammed next time you need anything. They have a great selection.