I stopped in the store with hopes to find a mattress for our guest room. Blake directed me to just…read morewhat I wanted. I walked out of the store in less than an hour-great service, great price. Delivery was set for the next day-communication was great. William and Merlin were here when expected. They were very cautious with walls, carpet, etc. I would highly recommend these people and this store!!

What started as a "let's stop and check out a new mattress" turned into a few weeks process that…read moreresulted in our new mattress. The key to the whole process was our sales rep, Blake S., who was patient and responsive, never pressuring us the least. When our final decision was a brand MW only made available online, we insisted on a process that involved Blake getting the credit he deserved for the sale. And beyond that, since the online order delivery process meant it was not delivered by MW's staff, Blake had it sent to the store, then came to our home to deliver it and handle the setup personally. I am beyond happy we stuck with Blake and the brick and mortar store for this purchase.

LOVE LAZYBOY!!! They have a consultant that will come to…read moreyour home, take pics, and consult with you - AND- you get a discount for using them!! Bonus! I sold/ reused all my living room furniture and replaced it with Lazyboy and I simply couldn't be happier. The quality and the appearance are top notch! And the comfort - the zero gravity recliners on my sectional sent my niece's Aura ring to a whole new level or relaxation (something that a massage and great dinner out- didn't do)!!! Just visit the showroom. It's fabulous too! I wanted an ultra modern look in my 1920's home and I got exactly what I was hoping for. Love love love it!

A Disheartening and Dangerous Experience with La-Z-Boy - Buyer Beware!…read moreI am writing this review from a place of extreme physical pain and profound emotional disappointment. I wish I didn't have to, but I feel a moral obligation to warn others about a product that has not only failed me but has actively put my health at risk. My family and I visited the La-Z-Boy Home Furnishings & Décor in Mechanicsburg, PA, with a very specific and critical need. My mother had recently undergone knee surgery, and I was about to have my own lower back surgery (L4-5) on September 11, 2025. We were looking for the safest, most supportive recliner on the market a chair where I could spend my recovery, as my doctors advised me to stay off my bed. The staff at the store, who were kind and helpful, recommended a specific recliner as "the best" option for our needs. We were told it was the perfect chair for someone with mobility issues and a recovering back. We paid $2,649.98 (original list price over $3,100) on August 3, 2025, for what we believed was a premium, safe, and reliable piece of medical-grade furniture. The sales ticket number is 316-45518, and the store address is 6390 Cartisle Pike, Mechanicsburg, PA 17050. The delivery and installation went smoothly, with the team ensuring everything was set up carefully. But the problem isn't the staff or the service; it's the product itself. Just days after my back surgery, while using the recliner as intended, I tripped and fell backwards twice. The chair failed to support me and became a hazard. The immediate consequence of these falls was devastating: my post-surgery pain, which was already significant, spiked to a 10/10. I had to contact my doctor immediately, who increased my medication and scheduled an urgent follow-up appointment. This is more than a quality control issue; this is a safety hazard. This chair is absolutely NOT suitable for anyone with a back, knee, or any kind of mobility issue. It is a dangerous piece of furniture that should not be marketed to or recommended for individuals in recovery. My biggest fear is that this dangerous chair will be returned, refurbished, and sold to another unsuspecting person who needs it for medical reasons. This is why I won't return it; I wouldn't wish this pain and betrayal on anyone else. This chair is a liability and should be removed from the market entirely, or better yet, sent to a landfill so it can't harm anyone else. La-Z-Boy is a massive company with a reputation built on comfort and quality. They need to address the safety standards of their products immediately. My physical and emotional well-being has been severely compromised, and I deeply regret my decision to put my trust in this company. I am now looking at alternative options like the Titan Otamic 3D LE Zero Gravity Luxury Massage Chair from Sam's Club, because I no longer trust La-Z-Boy to stand by their products or their customers' safety. I am in agonizing pain as I write this, hoping that my review can save someone else from the same heartbreaking experience. If you are considering a La-Z-Boy recliner for any medical condition, please, look elsewhere. This chair is not the solution it's part of the problem.

My wife and I have been sleeping on the same mattress set for the last 7 years, not including 2…read moreyears she had before we met. Nine years total on a mattress, which means it was time for some new back support. We decided to do a walk-in at a Mattress Firm in Mechanicsburg, PA and it was an amazing comfortable experience. Carl helped us narrow down our search by asking what type of mattress we preferred. Carl gave us great insight and information on different types of coil technology, different firmness of each mattress, and also the mattress temperature technology. Carl was very helpful without being pressured to buy like most salesman. He let us take our time, and at the end of the day, we found our dream bed. A+ overall experience!!!

My husband and I went to the Mechanicsburg store to upgrade our queen mattress to a king. I…read moreexplained to our salesperson John from the beginning I have chronic back pain from a previous injury so I needed a "memory foam " type mattress and an adjustable base to help with the pain. After looking at a few mattresses, we settled on a Sealy Posturepedic hybrid plush mattress and John explained to us if we didn't like it, we had a 120 day return/ exchange timeframe, (did not mention we have to have it for 30 days prior to exchanging). The mattress and base were delivered 2 days later and this is where it went down hill... The mattress (gel) was frozen upon delivery so the delivery men left it at the bottom of our stairs to thaw and we had to carry it upstairs 3 hours later once it thawed. From the first night sleeping on it, I knew something wasn't right with the mattress. A week and a half later we went back to the store (Mechanicsburg, Pa) and explained the mattress was "killing" my back and we wanted to exchange it. The salesperson we spoke to said, well you can't until after 30 days to allow the mattress to adjust. We also talked to the manager that day and he said it shouldn't be an issue to exchange sooner than the 30 days. Since we were going to exchange for a Nectar we had to go to another store to see if we liked the Premier or Copper Nectar better because Mechanicsburg only has the Premier and classic. After comparing, we decided on the Nectar Copper. We went back to Mechanicsburg to put in our request for the exchange. We were told we couldn't have the new mattress delivered until the 30 day mark. (2 weeks out). I explained to our salesperson, John that I was 100% sure we received the wrong mattress initially. (There is a plush and a firm version of our mattress) We purchased plush, but got the firm delivered. Therefore since we had the wrong mattress, I asked if the store could override the 30 days and deliver our new mattress sooner. We were told that decision has to be made by the store and/or district manager. We asked our salesperson to ask the manager when he came in that day and to give us a call to let us know if that could be done. That was a Thursday and we didn't receive a call that day or the next morning. We called Friday twice in the afternoon to speak to the manager Craig and were told he was busy...We determined, the only way to speak to him was to go back into the store...so my husband drove back in to get nowhere. We are still waiting for our new mattress to arrive, as well as our refund for the difference. We heard several times while in the store, that customer satisfaction is what is most important to them. I feel due to the fact we initially received the wrong mattress and it is causing my back to hurt worse then it has in a long time, the manager could have done something to have our new mattress to us a week earlier, but I guess money is more important than great customer service. I will update my review if something changes, however at this time I would not recommend this store to family and/or friends.

This store is garbage. The people that work here are total assholes and will just try to sell you…read moreanything to get a sell. The guy at the check out did not even know the area code for the area he was in and proceeded to tell my girlfriend he was not from this planet. I tried to call customer service and they treated me like I was an idiot. Saying all sells were final and to contact the store where I bought them. What a rip off. Any way I waisted 150 bucks on two pillows don't make the same mistake. Go with a company that wants to make you happy and had a return policy. This company is a joke. Don't walk away run away from sleep number.

Bought 360 king size sleep # bed 11 months ago. Love it. Have back problems and now I get better…read moresleep.

Jim "The Butler" was great! He was so pleasant to work with. He was very knowledgeable for only…read morebeing in training. We randomly popped into the store during the week and came back over the weekend after having to measure a few areas to specifically work with Jim again. He was such a nice and personable employee!

Very helpful! Very polite and welcoming. Ziha was very helpful and informative. Ended up with a…read morebeautiful dining and living room set. Good quality furniture.