We walked in. We met David. Talked to David. David was very helpful and patient with us. He…read moreexplained things we never really thought about when buying a bed. David gave us a great deal! We left feeling good about our purchase. Couple of days later, the delivery guys came, set it up in fifteen minutes. Done! We're really happy and very comfortable on our new bed, like never before. That's the long and short of it all. I highly recommend this company. The establishment was bright and very spacious, as most furniture stores are; no worries about physical distancing even if there were other people. We were assured that all the displays were sanitized, so we had no reservations about trying out most of the mattresses. Just so happened that my wife and I were the only ones there, so we had David's undivided attention. Really, we never thought to consider all those things that were explained to us. We never felt rushed or that it was hard selling. It was really a friendly discussion based on personal experience. You can tell that he had a passion for it, and that his purpose was to help people find what they needed. All in all, we left feeling that we made a friend and got a really good deal at the same time. I've always thought that a bed was just another piece of furniture, but really, it's an investment in well-being. We saved around $3400 on a Francesca mattress with an adjustable base, and IT IS AWESOME! Thank you, David. Mattress Firm is the way to go, folks!

The mattress is fine but the deal is not. In order to qualify for the 120-day sleep trial return…read morepolicy, you have to buy an expensive protective cover. And then, if you do return the mattress, there is a restocking fee of $250. So your return costs you about $350. They blow by those details so fast at the sales desk, you may not fully comprehend it until later. I believe they are counting on that. They got me. Good for them, but I won't buy there again.

We were pleased with the selection and quality of the furniture at Raymour & Flanigan on our first…read morevisit. The sales people were friendly and professional. We were looking for an entertainment center with a fireplace insert. The one we really liked was not available to order and they only had the floor model. The floor model was in perfect condition and offered to us at a great discount. The manager assured us that they would plastic wrap the entire piece to ensure it remained in perfect condition. They also recommended a third party delivery service, which they use all the time and multiple people in the store recommended. This delivery person was a total fiasco, so do not follow Raymour & Flanigan suggestions (but this will be a different review).  Upon receiving our item there were scratches and gouges on the top due to the Raymour & Flanigan's employees plastic wrapping the angled shelf directly on top of the console with no protection/padding between. This is just sloppy and laziness. We contacted our sales person the next day who was very responsive and stated, this is not how we do business and said she would send a ticket to the top and get back to us. We have heard nothing since the complaint was filed.  Yes, we know floor models are "as is" but when negligence on the sellers part causes the damage after the sale, there should be some follow up. While the furniture is nice and reasonably priced, I would be very hesitant to recommend purchasing from Raymour and Flanigan as you may not receive what you paid for in the store.

We ordered a set of end tables at the Mechanicsburg store on February 24th, I was told they would…read morebe ordered and shipped and arrive in one week. The Store salesman told me to just pick them up the following Thursday (total of 9 days) at the Harrisburg store. I drove to the Harrisburg store (which is 45 minutes away) to pick them up, only to be told they were not ordered correctly. The staff at Harrisburg stated they reordered correctly this time (and the woman who was 'handling it' signed the paperwork to give me a guarantee that it was ordered correctly) and would ship the table to my house for the following Monday (4 days later). I received a confirmation email on Sunday, March 1st that the tables would be delivered between 9a.m.-12p.m. the next day (Monday, March 2nd). I received a phone call at 7:10 a.m. Monday from the 'manager' of the deliveries that the tables were not 'ordered' properly, and that the tables were not shipped so I can't get the tables until at least Friday. I voiced my frustration at this point since I have now been told the order was correct and processed but am now being told I have to wait even more time due to their incompetence. I asked for the manager to call me to discuss these multiple issues at this point, but ended up having to call the manager since he didn't return my call for over 3 hours. He stated he made sure the tables were ordered, and they should be delivered on the day they stated (Friday, March 6th). He stated he would look at what compensation he could provide for us and would contact us later. I still have not received anything from him to this day in a follow up email or phone call. Finally, I get confirmation that the tables are being delivered on Friday between 12:15 and 3:15. The tables arrived at around 2 p.m., but were already assembled (which we asked them to be left in the boxes so we could put them together), and were completely wrapped in fabric covers and plastic wrap. However, the tables themselves had white streaks up and down the legs of the tables. I thought this might be some dust or smear from the wrapping, so I took wood cleaner and all purpose cleaner to wipe off the smears, but the white would not come off the table legs. It looked like these tables were just taken off of a sales floor and just shipped as is without even worrying about the weird coloring on the legs. How someone from your company would think anyone would want these tables in that condition just baffles me. And that they wrapped them as though they were put together and protected, but were just wrapping them to cover up the discoloration on the tables was truly insulting. I decided to take the tables back to the Mechanicsburg store on Saturday, and walked in to talk with a manager about the horrible experience we were having so far. I explained to him what was going on with the issues with the ordering and processing of these tables, and we were very frustrated at this point with the store's handling of our order. The manager then says to me 'Why don't you take a breath' while I am explaining to him the issues. That truly set me off, I was not being loud or talking fast or out of control, he just decided I needed to be treated like a child so he could control the situation. I told him to never tell me to take a breath again, and he needed to get my order either cancelled or corrected immediately. He then backtracked and went to look at what was done on the order, but then said they couldn't take the tables at this store since they don't have a setup to take them (what!?! a furniture store that can't take furniture back!?!). After quite a while, he stated that the tables had to be reordered (again!!!) and that the tables would be delivered on Monday, March 15th (another delay, pushing the order now out 3 weeks for 2 end tables), but he would find a way to take the tables back since we were having such 'issues'. After another hour, the reordered tables are entered but I am now told I won't get the tables until Tuesday, March 17th. This amount of delay for 2 simple end tables is now to the point of ridiculous. We weren't even offered anything but 'free shipping', which I didn't want, and like that covered anything that we have had to endure as part of this order. All we wanted was to get the end tables in a timely manner, but I had to take personal time, burn gas and more to travel to the Harrisburg store, as well as driving to the Mechanicsburg store multiple times to get this problem resolved along with having to make plans to be at home to be able to accept the delivery. These stores can't do anything correctly, and I can't trust anything they are telling me on when or if the tables are going to arrive. This is really extremely poor order handling, and extremely poor communication and customer service from the staff and store itself. Getting 2 end tables shouldn't take this long for a company that just expanded with a new store and should have their

Kyle is very knowledgeable about all the mattresses. He strived to find me the perfect mattress in…read moremy price range And the support I was looking for in a mattress. Kyle is so helpful! I highly recommend Mattress Watehouse on Grayson Rd!

Israq provided very professional customer service. She was able to answer any questions that I had…read moreand I highly recommend buying a mattress at this store. I had purchased a Casper mattress and am very satisfied with this mattress and the value.

Decent place friendly and knowledgeable people I bough a curio cabinet from them drove 35 mints to…read morego pick it up no complaints from me well be doing more business soon

This place is horrible!!! We got a new mattress from these people and they delivered it on the top…read moreof their van and they put a hole in the mattress before they even got it to our house, we also got a drawer from them at the same time and while they where bringing it upstairs they dropped it and put a nick on the top of it. I will never go back there again Kim

My rating is based on the process involved for returns/refunds…read more As most others stated, we were greeted by a friendly, non-pushy salesperson, and allowed to browse at our leisure without any pressure. We were shopping for a new mattress (king= 2 twin xl, and adjustable bases), and nothing against bob's, but the whole mattress shopping process sucks. How can you lay on something for 5-10 minutes and determine if it will be comfortable for 6-8 hours of sleep at night? We settled on the "plush" version of their sky memory foam, (temperpedic cloud knock off). No issues with the delivery or set up, however the delivery fee is 10% of your purchase price, no matter what you buy. They say you can pick up, but it has to be from one of their distribution centers, not the stores, since the stores don't keep any stock. After the mandatory minimum 30 days, the mattress had not gotten any softer. The other memory foams we tried out, got softer about 5-10 minutes after laying on them with body heat, but not these. Both my wife and I noticed no improvement with achy backs, or tossing and turning at night. We followed the "break in" advice from the salesperson (let the kids jump o them, crawl around on them on knees and elbows, etc) but still no improvement. In order to return them, we had to call customer service first, where they really wanted us to just exchange them for a different mattress. Unfortunately there were not any others that we were interested in, so they started the refund process. After the customer service rep got everything done on her end, she gave me my return authorization number, then told me I needed to contact the store, to process the actual refund, and schedule the pick up of the mattresses. We are keeping our power bases, no issues with them, but went to one of the "big name mattress stores" and found what we hope are going to be better mattresses.

Bought a 4 piece bedroom set from Bob's and paid for the white glove delivery. In the meantime, we…read morehad a king size mattress delivered the day before the furniture arrived. We moved all the old furniture out of the room except the new mattress, which we left on the floor, sitting on the new plastic it was wrapped in. Upon arrival I asked the delivery crew if they needed me to move the mattress or lean it against one of the walls of the room so it would be out of the way. He said not to bother, they'd handle it. I waited downstairs with my wife as they put our furniture together. An hour later they asked me to come up and inspect. We noticed the mattress wasn't in the room and assumed they had moved it. After inspecting we went back downstairs to wait. One of the men approached us and asked us to sign for the job because they were done. We asked about our mattress to which he replied there wasn't one to be delivered. We explained we weren't having one delivered, that it was already here. Where was our brand new mattress? They just looked at us blankly. We explained again, and suddenly a light turned on for one of the men. He suddenly began profusely apologizing. Turns out they took it to the curb in the rain and were going to throw it out. Upon reviewing our security cam footage we could see they took our brand new mattress to their truck where they leaned it against it, one side on the road for 30 min. When they brought it back inside it was covered in dirt, soaked in rain and the new fabric was roughed up. Called Bob's and got a customer service person. Hard to understand them but they were helpful. We've been told it can take up to 72 business hours for someone to return our call and review our claim. We will never do business with this store again. Beware! Avoid their delivery service.

I stopped in the store with hopes to find a mattress for our guest room. Blake directed me to just…read morewhat I wanted. I walked out of the store in less than an hour-great service, great price. Delivery was set for the next day-communication was great. William and Merlin were here when expected. They were very cautious with walls, carpet, etc. I would highly recommend these people and this store!!

What started as a "let's stop and check out a new mattress" turned into a few weeks process that…read moreresulted in our new mattress. The key to the whole process was our sales rep, Blake S., who was patient and responsive, never pressuring us the least. When our final decision was a brand MW only made available online, we insisted on a process that involved Blake getting the credit he deserved for the sale. And beyond that, since the online order delivery process meant it was not delivered by MW's staff, Blake had it sent to the store, then came to our home to deliver it and handle the setup personally. I am beyond happy we stuck with Blake and the brick and mortar store for this purchase.

Lewis was so helpful! The couches are beautiful and they were on sale. I got exactly what I…read moreneeded. :)

Absolute terrible customer service!!! The furniture is cheaply made and even with an additional…read morewarranty they don't care about customer satisfaction. Will NEVER shop there again.....My experience was SO bad I am contacting the BBB AND The consumer protection agency!

They are under new ownership and still has the old phone number, any help would be greatly…read moreappreciated.

From the owner: High Quality Mattresses for All Budgets . By Appointments Onlyread more

Quick Target stop to pick up a few items before the impending winter storm this weekend…read more It's good to see Target still features minor businesses. Today, I discovered Tabitha Brown's Donna's Recipes hair products line. This Target still has a nice selection of Valentine items. I was able to get in and out of the store without any long lines. The staff at this location is consistently friendly and helpful. Target consistently offers excellent value through Circle Value discounted deals and its selection.

Entered store and no carts. Carry carts were stacked so high I couldn't reach them,. Went to…read moreservice desk and could hear people in backroom laughing but would not come out to help us. Decided only to buy a canfdle and get out. Found candle and went to self checkingout but there were no bags except thos all over the floor. Lady at selfcheckout just looked at her phone and the ceiling but not at shoppers. I left the candle right there with all the other things people just put down and walked out and walked around the hand carts and trash that had piled up.