5 Star Adjustable Bed Buying Experience in Ocean View:…read more I had a wonderful buying experience at the Mattress Firm store in Ocean View, Delaware. I bought a Serta Motion iSeries Adjustable Base and a new Serta mattress. Michelle Stephan, the store manager at my neighborhood store, was wonderful and the delivery was so fast, too! I bought the bed on a Monday and it was delivered that Thursday! Michelle was friendly, knowledgeable, wore a mask, and I felt it was a safe and friendly environment. The delivery experience also couldn't have been better. I got a call the night before confirming my delivery window and a follow up text that day! The delivery guys arrived on time, were friendly and polite, wore masks, and were very accommodating. I have to recommend that if you get an Adjustable bed, make sure to get it set up on the lowest height setting as it's kind of hard to hop out of the bed in the middle of the night with it in full on "taco" mode if it's too high up. I also wish I had had the option to buy a second (backup) remote control for the adjustable bed at the store, but Michelle my Sales Rep was so awesome, she emailed me the buying info from the factory! I am so loving my Serta adjustable bed, it's so great for reading and watching TV in bed. After a long day it also feels so relaxing to sleep with my feet raised above my core and it even helps with my a-hem... nonexistent snoring. (You can't prove anything! LOL) But seriously, I had a FIVE STAR experience from start to finish. Great service, great price, great delivery, and great follow up! Did I mention great?

Looking for a mattress, I stopped in the Mattress Firm location in Ocean View, DE and met Andy, the…read moresalesman working that day. I had no idea how much technology went into creating a mattress and give huge props to Andy for "schooling" me. I cannot say enough about the professionalism and patience of Andy throughout the whole process of my choice of mattress. I have always been very critical of the customer service experience, especially when it involves a big ticket purchase and I expect a high level of competence. Andy's demeanor, knowledge of the product and overall competence throughout the entire process is what convinced me to buy a mattress from Mattress Firm that day. Anyone in the market for a new mattress, I give my own personal experience a 5/5 star rating at the Ocean View, DE location....just make sure to ask for Andy!!!! Cheers!!

Had a very good experience come out of what could have been a very bad experience. Bought a…read moretempur-pedic mattress with an adjustable base. Had explained the challenges with getting beds in to my fenwick island townhome but was assured "no problem". Well when they came, they couldn't get it into our bedroom and were less than helpful in developing options. They put me on the phone with their delivery manager, and I will say that he was more than rude, like somehow this was my problem or doing. I marched into the store and demanded a full refund and met a very good sales man named Darin. Darin was not the salesman I originally purchased from so in essence he was doing this on his own dime as he got no commission on the sale...He offered the refund but then said how about we get creative and get your problem solved. Long story short, this guy worked the phone, developed options and kept me informed along the way.In the end we decided to get a split frame instead of the adjustable bed but that was probably better for us anyway. Wanted to give him my recommendation if you are looking for mattress in Fenwick,call darin as he knows how to get things accomplished!

Great first experience at Mattress Firm! Thanks Fred for the help. In and out in 15 minutes with 2…read moremattresses for a great deal.

We went to shop Mattress Peddlers after reading the good reviews here on a Saturday. We were…read morelooking for a mattress that was comfortable and also offered back support. The salesman Dave was working and explained the different features of each mattress. I have to say we checked out a lot of them. The best thing is Dave was informative but not pushy. They sell only Serta mattresses. Our choice was the Euphoric Nights Hybrid style with a 10 year warranty. They delivered it on the next Thursday! Their delivery team was professional and friendly. They take away the old mattress free of charge. We previously shopped another Mattress store and the price quoted by that store was going to be over twice what we paid.

Another excellent experience with this great local businessman and business. This is the third…read morepurchase we've made from Mattress Peddlers in ten years. Chris was helpful every step of the way--from selecting the best mattress , to arranging a convenient delivery and set up of the new bed and mattress, and take away of the old bed and mattress. Delivery was on time and the men who did the work were courteous and efficient.

This story doesn't start out well. We had issues with a piece of the bed frame we ordered not being…read moreavailable, and then the wrong piece being delivered multiple times. As a result, we had a lot of phone calls with this store. We ALWAYS received a prompt and courteous response, always with an aim toward resolving the problem. Communication was thorough; we never felt at any time like we were being ignored. The deliveries that were scheduled (again, multiple deliveries because we had that problem) were always on time, the the crew was very clean and professional. And, eventually the issue was resolved to our complete satisfaction. I'm impressed because, like most people, we don't buy beds that often. It would have been easy for the team at this Mattress Firm to brush us aside, because, after all, how likely were we to buy another bed in the near future? That's not what happened. In each conversation, it felt like they were doing their best to resolve our situation and advocating on our behalf. We don't have any bed-buying plans for the near term. But, if we did, we would definitely return to this Mattress Firm. And, when the time does come, this store will be the first place we look.

We had Darin help us with our initial purchase of a new king and queen mattress for our condo. The…read morequeen just didn't end up working out and we went back to exchange it for a king and Andrew helped us with that. Both experiences with Darin and Andrew were incredible! I would highly recommend them to anyone looking for a new mattress in southern Delaware. They have customers for life in my family! 5 stars!!

Roy was wonderful in helping us find the right mattress for my mother. Went through a thorough…read moreprocess of helping her decide firmness and then Roy searched for sales that met my mothers budget. He was very nice to deal with.

From the owner: We're more than a mattress store, we're Mattress Warehouse. We take pride in finding sleep…read moresolutions for every body, at every budget, using the most up to date technology and scientific data.

We had excellent service with Jim. He was very upfront and honest. He was very friendly and super…read morehelpful in helping us find the mattress that fit our needs!!

Jim was really a big help sorting out all the mattresses I had been researching for weeks- I'm sure…read moreI made the right decision. Love my mattress and adjustable base. Delivery was great as well- in & out without interruption to my business calls working from home.

My wife and I just purchased a mattress at Mattress Firm . Our sleep expert Ruth was very patient…read moreand gave us our own pillows to use when trying out different mattresses . We had explained what we were looking for and she showed us many to fit our need ..... we found the right mattress and Ruth made the rest very easy and pleasant......... Highly recommend Ruth for your mattress needs ............

The staff was great. Understand exactly what I was asking for and we're able to provide it…read more Kudo's to the delivery guys as well.

I gave 5 stars representing my experience at Mattress Warehouse in Rehoboth Delaware tonight,…read morebecause this forum does not allow for 6 stars! A few weeks back I stopped by this store and spoke with a gentleman named Jim. I had a random question regarding mattresses and with kindness and respect Jim answered my question providing a quick education to support his response. Quite impressive I thought and remembered his name. During the last week, I decided to take the plunge and get a "good" mattress system. My husband and I started out on this journey. Yes, we returned to see Jim who again answered EVERY QUESTION (which between my husband and I, gave him a run for his money!) . His experience and vast knowledge of this industry was beyond that of any professor, but more important was his ability to navigate between my husband and myself, as our levels of comfort expectations differed greatly! In other words, he has the patience of a saint! This was a wonderful experience and the team effort given by Rebecca to help expedite our sale was so appreciated! All in all, I give props to this company for hiring such knowledgeable staff who treat customers so pleasantly, without pressure and are truly concerned about their consumer's comfort. Than you again Jim!!!

My partner and I bought our mattress here last week from James. Great experience!! Very…read moreknowledgeable and easy to work with..no hard sale routine. We did the mattress experience test that recommended 6 primary mattresses and a few secondaries. We tried all of them and settled on one in our price range. James could have easily tried to sell us the more expensive brand but instead worked within our budget. We found exactly what we wanted. Delivered the next day and set up with no issues. Highly recommend this store and James!

Great selection! Bethany was awesome and SO knowledgeable... She offered great service! We look…read moreforward to sleeping on our new mattress.

From the owner: Kendall Furniture is the Eastern Shore's premier furniture store. We are excited to open our new…read moremattress outlet in tax free Selbyville, Delaware! At Kendalls, we have earned the reputation for quality, value and good old-fashioned customer service. Our non-commissioned, non-pressure staff is experienced and is ready to help make mattress selection and buying a breeze. Live in Maryland? We will pay your sales tax! And with a yelp check in we will also provide free delivery within 50 miles! Tempurpedic, bedding, memory foam, Stearns & Foster,Brooklet (hybrid)(Luxury hand-tufted hybrid),Caldera (hybrid)(Luxury hand-tufted hybrid),Oak Terrace I & III, Scarborough II & IV, Reserve No.2, Reflexion 4 (Lifestyle base), Sealy Ease (Lifestyle base)

We bought some lovely furniture here for our beach house in Fenwick. Our salesperson, Ruby, was…read morehelpful in providing pertinent information on fitting the pieces we wanted into our space and helping determine whether they would fit through our hallways and stairways for delivery. We were very pleased with the dining table and chairs and upholstered sofa and recliners that we purchased. (Although delivery times took a long time--because this process was during COVID...as was happening with all of the furniture industry--we were very pleased with our furniture, and the customer service! Great furniture!!