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    Mattress Warehouse

    4.3 (16 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 1 month ago

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    7 years ago

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    Review Highlights - Mattress Warehouse

    He helped us with a warrantee claim and was very honest about pointing us to the right mattress for our needs.

    Mentioned in 4 reviews

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    Mattress Firm Ocean View

    Mattress Firm Ocean View

    3.9(7 reviews)
    1.2 mi
    $$

    5 Star Adjustable Bed Buying Experience in Ocean View:…read more I had a wonderful buying experience at the Mattress Firm store in Ocean View, Delaware. I bought a Serta Motion iSeries Adjustable Base and a new Serta mattress. Michelle Stephan, the store manager at my neighborhood store, was wonderful and the delivery was so fast, too! I bought the bed on a Monday and it was delivered that Thursday! Michelle was friendly, knowledgeable, wore a mask, and I felt it was a safe and friendly environment. The delivery experience also couldn't have been better. I got a call the night before confirming my delivery window and a follow up text that day! The delivery guys arrived on time, were friendly and polite, wore masks, and were very accommodating. I have to recommend that if you get an Adjustable bed, make sure to get it set up on the lowest height setting as it's kind of hard to hop out of the bed in the middle of the night with it in full on "taco" mode if it's too high up. I also wish I had had the option to buy a second (backup) remote control for the adjustable bed at the store, but Michelle my Sales Rep was so awesome, she emailed me the buying info from the factory! I am so loving my Serta adjustable bed, it's so great for reading and watching TV in bed. After a long day it also feels so relaxing to sleep with my feet raised above my core and it even helps with my a-hem... nonexistent snoring. (You can't prove anything! LOL) But seriously, I had a FIVE STAR experience from start to finish. Great service, great price, great delivery, and great follow up! Did I mention great?

    Looking for a mattress, I stopped in the Mattress Firm location in Ocean View, DE and met Andy, the…read moresalesman working that day. I had no idea how much technology went into creating a mattress and give huge props to Andy for "schooling" me. I cannot say enough about the professionalism and patience of Andy throughout the whole process of my choice of mattress. I have always been very critical of the customer service experience, especially when it involves a big ticket purchase and I expect a high level of competence. Andy's demeanor, knowledge of the product and overall competence throughout the entire process is what convinced me to buy a mattress from Mattress Firm that day. Anyone in the market for a new mattress, I give my own personal experience a 5/5 star rating at the Ocean View, DE location....just make sure to ask for Andy!!!! Cheers!!

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    Mattress Firm Ocean View
    Mattress Firm Ocean View
    Mattress Firm Ocean View

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    Mattress Firm Pelican Square

    Mattress Firm Pelican Square

    4.8(13 reviews)
    13.3 mi
    $$

    This story doesn't start out well. We had issues with a piece of the bed frame we ordered not being…read moreavailable, and then the wrong piece being delivered multiple times. As a result, we had a lot of phone calls with this store. We ALWAYS received a prompt and courteous response, always with an aim toward resolving the problem. Communication was thorough; we never felt at any time like we were being ignored. The deliveries that were scheduled (again, multiple deliveries because we had that problem) were always on time, the the crew was very clean and professional. And, eventually the issue was resolved to our complete satisfaction. I'm impressed because, like most people, we don't buy beds that often. It would have been easy for the team at this Mattress Firm to brush us aside, because, after all, how likely were we to buy another bed in the near future? That's not what happened. In each conversation, it felt like they were doing their best to resolve our situation and advocating on our behalf. We don't have any bed-buying plans for the near term. But, if we did, we would definitely return to this Mattress Firm. And, when the time does come, this store will be the first place we look.

    We had Darin help us with our initial purchase of a new king and queen mattress for our condo. The…read morequeen just didn't end up working out and we went back to exchange it for a king and Andrew helped us with that. Both experiences with Darin and Andrew were incredible! I would highly recommend them to anyone looking for a new mattress in southern Delaware. They have customers for life in my family! 5 stars!!

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    Mattress Firm Pelican Square
    Mattress Firm Pelican Square
    Mattress Firm Pelican Square

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    Mattress Warehouse of Harbour Square - Outlet

    Mattress Warehouse of Harbour Square - Outlet

    5.0(4 reviews)
    13.1 mi

    I gave 5 stars representing my experience at Mattress Warehouse in Rehoboth Delaware tonight,…read morebecause this forum does not allow for 6 stars! A few weeks back I stopped by this store and spoke with a gentleman named Jim. I had a random question regarding mattresses and with kindness and respect Jim answered my question providing a quick education to support his response. Quite impressive I thought and remembered his name. During the last week, I decided to take the plunge and get a "good" mattress system. My husband and I started out on this journey. Yes, we returned to see Jim who again answered EVERY QUESTION (which between my husband and I, gave him a run for his money!) . His experience and vast knowledge of this industry was beyond that of any professor, but more important was his ability to navigate between my husband and myself, as our levels of comfort expectations differed greatly! In other words, he has the patience of a saint! This was a wonderful experience and the team effort given by Rebecca to help expedite our sale was so appreciated! All in all, I give props to this company for hiring such knowledgeable staff who treat customers so pleasantly, without pressure and are truly concerned about their consumer's comfort. Than you again Jim!!!

    My partner and I bought our mattress here last week from James. Great experience!! Very…read moreknowledgeable and easy to work with..no hard sale routine. We did the mattress experience test that recommended 6 primary mattresses and a few secondaries. We tried all of them and settled on one in our price range. James could have easily tried to sell us the more expensive brand but instead worked within our budget. We found exactly what we wanted. Delivered the next day and set up with no issues. Highly recommend this store and James!

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    Mattress Warehouse of Harbour Square - Outlet

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    Mattress Warehouse - furniture - Updated June 2026

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