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Mattress Warehouse of Monaca

4.5 (2 reviews)
Special Hours • 10:00 am - 6:00 pm
Updated 2 weeks ago

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Mattress Firm Monaca

Mattress Firm Monaca

4.0
(8 reviews)
0.2 mi
•$$

We ordered a king Stearns & Foster. From the beginning we had issues. The store manager /…read moresalesperson lied to us by telling us the streams and foster brand, super expensive box springs were required when buying the mattress or the warranty would be voided. Not being an idiot, it was a red flag. I asked him to verify that and said he would contact his district manager for the paperwork that states that. Dude never got back to me, so I called him...then, magically, "they must have recently changed that policy because it's no longer the case". He at least offered to slightly discount the box springs so I guess that's a positive. Another example was the delivery people told us the mattress wouldn't fit up our stairs despite having another king delivered the week before. Then they unnecessarily made us move furniture out of the way that wasn't required to be moved before. Additionally, they broke our curtain rod trying to get the mattress delivered. The mattress immediately started sagging on the sides and had a high spot in the middle after only about a week. We asked how the return process goes (120 day comfort guarantee) and the store manager was extremely rude and difficult to work with. He demanded photos of the mattress. He then stated he would have to discuss this with his District Manager to get approval and we would be hearing from him when that happened. We called back about a week later, and the same rude manager replied with, "that's not what I said, we aren't waiting on my manager...I was waiting for you to tell me what date you wanted it picked up. So we played his game and gave him a date. He then said it would be a few weeks because he needed to get a "special inspection team" together to go over the mattress to determine if it was returnable. Then proceeded to lecture me on all of the things that would cause it to be rejected in order to "set expectations" for us. We set up a return date for two weeks out. Keep in mind that for our original mattress delivery we never received a phone call or text or any notification of when the delivery was going to take place and had to call to find out. So, with that in mind, I called the evening before around 6:30 PM to see when the pickup for the return would be based on the lack of notification when it was delivered. The sales rep stated he didn't see us on the schedule at all and wasn't sure what had happened. We weren't on the schedule at all, likely because we were never actually scheduled for a return because these guys get paid commission. A $6,000 return would likely affect someone's paycheck, which is likely why it was this difficult at every step. The next day we called again and were told some nonsense excuse like, "what likely happened was the warehouse routes were overbooked, so your return got bumped". What probably happened was the same store manager I had been dealing with just didn't schedule it. Fast forward to yesterday when the mattress was picked up, there was no special team of mattress inspectors...just 2 delivery dudes in a rented box truck like usual. The inspection process consisted of me asking him to take a look at it so we had no issues returning it. He glanced at it and said, "yes...looks fine". Save yourself some trouble and go to the many other good options out there and avoid Mattress Firm.

Excellent service. Lisa is the best! Kept the information flowing. Lisa kept me well informed…read moreon what was going on with my issue. The people in the main office were also very friendly. I will definitely go back to this store for all my mattress needs.

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Mattress Firm Monaca
Mattress Firm Monaca
Mattress Firm Monaca

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McKinney's Furniture

McKinney's Furniture

1.0
(1 review)
0.6 mi

Had a chair delivered to my mother who just recently got out of the hospital from having a double…read morebypass surgery. The people who work for McKinney's Furniture who delivered the furniture did not wear a mask and we're so brazen enough to say they were not vaccinated that they were strong and healthy and one even bragged that his kids were not vaccinated either for covid! One even went so far to say he doesn't even get the flu shot! I called up the store to find out why this is so especially when dealing with the general public and the manager Rick says he's not going to force his employees to wear mask when dealing with the public! Sorry but if you're not vaccinated for covid and you're dealing with the public even as far as going into their homes to deliver furniture then God damn it you're employees better be masked because you're going into people's homes not vaccinated! So let me say, if something happens to my mother after this incident today and because two employees went into her home not masked and not vaccinated, I don't care if they were not Vaccinated but damn it they should have been wearing a damn mask and if something happens to my mother because of this incident today I will look forward to talking to my attorney and suing this company!!!!!

From the owner: Discover timeless quality at our family owned furniture store, proudly serving the community for 70…read moreyears. We offer a wide selection of furniture to make your house a home. Tradition meets style in every piece we carry. Friendly salespeople who care about your experience.

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McKinney's Furniture
McKinney's Furniture
McKinney's Furniture

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Mattress Firm Cranberry

Mattress Firm Cranberry

3.6
(14 reviews)
11.2 mi
•$$

Yesterday the "manager" we spoke to was rude and would not listen to what we wanted. She was…read moreinsistent about using the computer to find our perfect bed. She kept taking us to beds we had already to,d her we were not interested in. We are looking for an old fashioned mattress and box springs. I was looking at what she had and she very rudely said she "could" take them down but that we would not be happy and return it in just weeks. She kept trying to engage us in the stupidity computer program and would not help us. We ended up just walking out as she said very sarcastically "well I guess you are not ready to buy a mattress." she missed out on a good sales by being sarcastic and pushy. If i could give a -1 star I would.

My wife and I were looking for a premium king size mattress to replace our current king size…read moremattress. We tried sleep number and then mattress firm. The most noticeable difference between the two retailers is transparency of price while shopping. Sleep number has a breakdown of pricing on an easy to read sheet, and mattress firm... well... has a salesperson who talks to you. The sales rep at mattress firm was very personable and helpful but also, at times, less than clear on pricing. While trying different beds he continually rambled off figures as different bed manufacturers/models have different offers. While that in and of itself is understandable; the way that sales model is presented to the customer just came across as confusing as there were a few utterances of, "I meant to say." We finally narrowed it down to two beds and ultimately selected the "intellibed - nightfall." (With remote controlled adjustable base) It was the last bed we tried and the most expensive but still cheaper than sleep number. Hands-down, I will say it is an awesome mattress, with a great warranty for both the mattress and the base. Financing options were great too (0% for 60 months). Lastly, delivery was a bit of a comedy. Apparently they contract out delivery of their mattresses. I drew that conclusion from the fact they showed up in an enterprise rental truck, and didn't have uniforms. While they managed to get everything upstairs to our bedroom, it was not without a lot of stumbling, banging against walls, and near falls. This mattress is made of very heavy material and is obviously large/unwieldy (being a king) so this is not an indictment of the delivery guys themselves but mattress firms delivery protocol. Why would you have two (20 something year olds) try to manhandle such a heavy/large mattress? For a consistent customer experience it may be worth hiring professional movers that are capable of handling large items. Both delivery guys were polite, personable, and did their best to successfully get the mattress upstairs and put together. However, with all of the banging against walls, dragging on the floor, etc. I could see how other customers might complain. Overall, I gave 3 stars because the price, financing, and quality of the product are all good, but the customer experience in-store and upon delivery is less than polished.

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Mattress Firm Cranberry
Mattress Firm Cranberry
Mattress Firm Cranberry

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Mattress Warehouse of Monaca - mattresses - Updated July 2026

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