I wanted a solid wood and reasonably priced bunk bed for my kids and ordered from here after…read morereviewing their website and reading reviews. I'm very happy with the bunk bed. It's very high quality and feels solid. My kids love it. Delivery was fast, and assembly was pretty easy. During the ordering process, I had a question and called the contact number. A man answered and thoroughly and kindly answered my questions. I even accidentally called his number again, and he saw my number pop up and called me back in case I had additional questions! That's good service, especially when I didn't leave a message. The delivery person was great as well- very nice, and wheeled the bunk bed pallet up the driveway to the inside of my garage. I was very happy with my purchase and service!

Bottom line up front: Kids Furniture Solutions provided the best customer service experience I've…read moreever received from an online retailer! After visiting several furniture stores (Ashley's, Jordan's, etc.) to look for furniture for both of our kids' rooms, my wife and I realized that almost everything was cheap fiber board or flimsy furniture. Too often, the stuff we found in a showroom was actually pretty cheap when we looked into the details (opened the drawers, picked up a corner to look underneath, lifted the mattress, examined the hardware fittings, etc). We are a military family, so our furniture needs to last through moves every 2-3 years. We also wanted something that our kids (3 and 6) would not outgrow within a few years. We googled "solid wood furniture," and after reading some reviews (for both Kids Furniture Solutions and some other sites) decided to give KFS a try, mainly because we liked the design of the furniture options. Since I had a question about one of the sales, I called the number listed on the website. The number went through to a voicemail box, asking me to leave a message. Although usually this is a bad sign, I left a message anyway asking for some more details, not really expecting a call back. However, within about 30 minutes, I received a call back from Andrew, who cheerfully answered all of my questions. He had in-depth knowledge of how the beds were put together, and was able to really make me feel good about buying the product. A few hours later, I placed my order. Unfortunately, I immediately realized that I had mistyped my phone number on the delivery form, so I texted Andrew, asking if he could help. He immediately texted back that he was able to fix the error, and he also noticed that I had not added dresser mirrors to my order. Since I had mentioned dressers with mirrors on the phone with him, this was a great catch on his part. He helped me adjust the order, then even reached out again to confirm that it was all set and ready to go. He has also promised to reach out next week when the order is processed for delivery, just to make sure everything goes smoothly. Wow! Needless to say (but I'll say it anyway!), this is customer service and attention to detail far above anything I could have expected. I fully expect the furniture to arrive and meet (if not exceed) my expectations. My wife and I couldn't be happier with our experience! Thanks, Andrew--keep it up!

I had the most amazing buying experience today. I was shopping for a new bed. I'd already been to…read moreone local store and today I went to MATTRESS FIRM IN GLEN BURNIE! I worked with 2 of the best at what they do; EMAD and TONYA! Nicest people ever who really are experts and the found me my perfect new bed. They have Tons of beds in SALE right now.

NOTE: THIS REVIEW IS NOT OF THE SPECIFIC LOCATION; HOWEVER, IT IS OF SLEEPY'S AS A COMPANY. DO NOT…read moreBUY FROM THEM. BUYERS BEWARE. My in store experience was fine; however, once they deliver the product, you will find that there are a lot of flaws! My new bedroom suite was not set up at my house when my mattress was delivered on 3/9, so I asked the delivery guy to stand the mattress up next to the wall. I told him it can just sit there until my furniture arrive at the end of the month. Since I had paid so much money for a new mattress from a so-called reputable company, I didn't think that I needed to thorough inspect every inch of the mattress for flaws, so I sent the delivery guys home. Well, when my bedroom suite was set up last night, we placed the mattress on and found out there were three things that needed to be rectify: 1) There was a stain on the edge of the mattress - like someone had spilled something on it. 2) Since it was sitting on it's side for 2 weeks, the springs were uneven and it made the bed a little lopsided. 3) We didn't need the box spring but instead need to exchange it for a board. So I called Customer Service and explained the situation, fully taking accountability for not thoroughly inspecting the product before sending the guys home (now it's my words against them). However, I had also stated that since I mentioned that my bedroom set would not arrive until the end of the month, that the guys should have advised me not to stand the mattress up. I'm a consumer, not a mattress expert, so since they do this for a living, they should have explained to me what would happen if I did that. Again, I can't fully blame them but it would had been nice to have a heads up. Anyways, I politely explained my situation and asked if there was anything they could possibly do to help me since I just spent over 2k for this bed that is not stained and lopsided and I haven't even slept in it yet. The customer service rep said that Management would not approve any sort of exchange because of the stain and that it was my fault for not fully inspecting it. I was upset and asked to speak to a Manager - but they were all gone for the night so I called back the next day and spoke to a Supervisor. The Supervisor was rude and she didn't even listen to what I was saying. I explained to her that I was able to wipe off the stain so issue #1 was taken care of. I also said that I wasn't necessarily looking for an exchange of the mattress, I was merely looking for information on how to get my mattress spring to get back to normal, also looking to exchange my box spring for a board. The Supervisor rudely said I was not able to do any exchanges because it was my fault the bed was standing on it's side for so long and that it was over 30 days (mind you they didn't deliver my product until March 9th - which according to my math is NOT more than 30 days). Again, I said that as a so call mattress professional, they should help me to resolve this issue of the spring being uneven, even if it is to simply tell me to jump on the bed a few times or to roll around on it while the mattress is flat... whatever the solution is, just tell me how to fix it and she wouldn't have to worry about any sort of exchanges. Well, she said she had to call me back in an hour before she could tell me.. so that call occurred at 9:20am... it is 9:30pm as I am writing this review and no one had called me back. So basically, they take my 2k and give me a stained mattress, then they do not want to work with me to resolve the issue - even when I am trying to do it peacefully. MORAL OF THE STORY: Spend your hard earned money here if you want, but you better carefully inspect the product because they will deliver crappy stuff and when you think that a big company like Sleepy's would send you a defective product, they just may do it and hold you accountable for it. Btw, that sales pitch about the 20 years warranty is crap.. they will find every loophole to say it's void. Their contract even states that you have 21 days to report delivery issues; however, when you report it, they will just say that it's not their problem. Moreover, you may even get customer reps (who are Supervisors) that will say they will do something and will not do it. If this is the way Sleepy's run their business with their customers, how do you suppose they keep their inventory? From what I experienced, inventory are not kept cleaned and truthfully, how am I certain that the mattress spring wasn't already defective before they delivered it? I mean, I've seen a lot of people who keep their mattresses leaned to the side of the wall while moving, in storages, etc. but I've never seen the spring get so lopsided.

The staff were extremely helpful in assisting me in making the correct decision for a Christmas…read moregift. GLOWS: - Store was set up as Covid friendly as possible, with display items spaced apart and hand sanitizer throughout. - The sales reps were good to mention all deals that were available to customers and current promotions - Although the product is very expensive, the quality and warranty on it makes it a great buy - Shipping of such a huge item (love sac) was compact. GROWS: - The cleaning of display items was immediate and some customers tested items after each other - The pricing breakdown can be a little confusing, and they might benefit from making it plain. I am interested in checking out their other products in the future.

OK, just for the name.....ingenious. lol. I love the store, though the most comfy "lovesac"…read moreat the mall was this store was located, was about $1,100. I do not care how comfy it is, way overpriced. The store is fun, and the staff was helpful. However, staff.... I would recommend waiting until we walk away before fluffing the "lovesac" we just flopped on. Kind of felt like a parent was following us around. I would offer advice....you would sell more, and attract more customers with a sale.

I had a pleasant experience with the sales associate, Skyland (I believe that was her name). She…read morewas very kind, friendly, and extremely helpful--going above and beyond to assist me, which I greatly appreciated. The only downside, which was not her fault, involved an incorrect price tag on the coffee table I wanted to purchase. When Skyland went to ring it up, she realized the tag on the table was incorrect. She brought this to the attention of the manager, Cartier, who offered a small discount. However, I felt the store should have honored the displayed price, especially since the incorrect tag was placed on the table and I had already spent quite a bit of time pairing it with the sofa I had recently purchased. Overall, Skyland's excellent customer service stood out and made the experience much better.

Carrier was a great salesperson. There was no pressure and he did not follow us around. Instead,…read morehe let us explore and checked in on us while we shopped. We did purchase a sofa.

I absolutely highly recommend Sofa's, Etc I have been buying…read moreand decorating my house for many years with their furniture!! Jeremy the owner and staff are wonderful to deal with !! Great selection of high end brands with amazing service to their customers..... They really have made it a pleasure besides going out of their way to make sure you love what you bought! I love my house with all the new furniture and decor !! They even carry beautiful outdoor furniture.

Couldn't be happier with the personalized service that I recieved from Kelt at Sofas Etc. From my…read morefirst phone call to the store with an initial inquiry, Kelt was very engaging and truly interested in helping me with a sofa that would meet the specific needs and limitations of my room size and configuration. His experience, product and service knowledge , and customer service are unsurpassed in today's retail world where it is almost nonexsistent. I have already referred one friend to the store (who is very happy with her sofa!) and also another friend and prospective customer. Thank you so much for such unmatched service and attention!

Was in dire need of a new mattress. They had quite a few to choose from and try. Found the one we…read morewanted and it was delivered and set up same day as well as the old mattress and box spring taken away. Can't say enough about the service and reasonable pricing. No more back pain!

A bit of a drive for me but has a large selection of furniture. All from new to used and a lot made…read moreby the Amish. There is a section upstairs that has a number of unfurnished pieces of furniture if you want your own adventure. There are 2 prices on each tag. One is for credit and the other is debt, cash or check. Worth a stop if your in the area!!