We were looking for a new bed for my mom and this was our first & only stop. I wasn't expecting to find a bed with everything she wanted that fast and the experience was different than any other time I've bought beds. First, we were promptly greeted by Sam who was a patient and knowledgeable salesman. We told him what we were looking for in a bed & he showed us a few different bases and then took us over to the diagnostic mattress and computer that evaluates the best mattress for each person based on the answers you enter to the questions about your sleeping habits and your health issues that could affect your sleep. Then Sam had already put a pillow down and paper cover over the bed and mom laid down while the computer was performing diagnostic and after a few min we had a paper listing several mattresses. We started with the first 3 listed, each time mom was able to test them all & each time Sam explained the details for each bed and the difference between each of the other two we were considering. Mom picked out her bed and then Sam answered all our questions and offered to have it delivered on Tuesday (3days after purchase). The people from the company will come in and set up the entire bed and make sure everything is working properly. I have to say I highly recommend this store. It's clean and Sam was great, very pleasant to deal with. We were blessed to not have to drive all over the area checking out the mattress stores. Thanks Sam! Totally appreciate your kindness and assistance. read more

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First and foremost deal with Patricia and only Patricia. I'd give my experience with her 5/5. She was awesome. However this review encompasses the entire experience. I ordered a king mattress, box spring, frame, pillow and mattress protector. Grand total $2500. 0% financing for 2 years and had everything delivered asap (my first day off). Day of delivery they called me to let me know my 3 hour delivery window 3-6 and arrived around 3:40. Awesome. This is gonna go smooth. Wrong. Things quickly went down hill from here. So the delivery guy tells me that we have a problem. The warehouse where the products are shipped from loaded and labeled the wrong frame. I got the big boy top of the line frame, they packaged the mid range frame however labeled it as the big boy. The delivery crew tells me it'll work for the bed but they don't know if they can leave it and I need to talk to the warehouse supervisor. I don't fault the delivery guys. They just drive the truck and unload and set up the stuff. They got it in and set up quick too!! They also get a 5/5. So the warehouse sup calls me and tells me I have 2 options. We can leave my $2500 bed on the floor until the frame arrives or they can take the whole bed back and deliver it when it's complete. My old bed is already loaded in the truck. The warehouse supervisor then proceeds to lie to me and tell me there isn't a frame on the truck that will work. 0/5 for that guy, I shoulda got a name. I call him out on this lie, a suitable temp frame magically appears from the bed fairy with my name on the box and my new bed is then set up on the temporary frame until the one I ordered can be delivered. I sign off on the delivery as incomplete, call the store and talk to Patricia and she sets me up with a new delivery for my frame. Patricia calls me a few days later; very apologetic might I add, to advise that my frame is out of stock. It happens I get it. It's a popular item. She asks if I can deal with the temp until they're back in stock and she'll call me when they come in. No problem. 5/5 for the honesty. She calls back and leaves a voicemail (I work night shift, and remember this for later it is important). She says the frame is finally in and she can have it to me in 2 days. I get the voicemail after hours and realize I work that day so I call the next day and speak to David, Patricia is off. I think his name was David but if not we'll just go with it from here on out. This freaking guy... So I tell him I can't do the Thursday delivery, can we shoot for Friday afternoon? I work night shift. He says sure. We hang up. I go grocery shopping. Middle of the grocery store he calls back. I can't find your order. Well.... I found it but it says it's complete. I say no. Explain the frame situation. He assures me there's nothing in the system. I say ok. But if they come knocking when I'm trying to sleep for work we're gonna have a problem. I'll talk to Patricia when she's back and hang up. Sorry David if you're reading this I was kinda a dick but was pretty fed up with everything. A few hours go by and David calls me back. I got you a delivery for Friday. I say ok, make it for the afternoon (cuz you know night work and all). He says ok. Bring us to Friday. 10 days from initially ordering the bed. 6:38 AM delivery crew number 2 is ringing my phone. Didn't call with a delivery window, I'm told David set the delivery time as 7a-10a. I'm 20 minutes away just got off work. (Did I mention I work night work yet?) And I'm pretty livid that my girlfriend is there alone to sign for the new frame with some strange men in the house. All goes well though, new frame is in and set up by the time I can make it home. I've been offered 0 compensation for this whole ordeal. My experience with Patricia in the store was fantastic. But everything out of her control; warehouse, the 2nd delivery, her well deserved days off and David covering for her, were all very disappointing. My suggestion: deal with Patricia, and pray you don't get the liar at the warehouse working your order. And again sorry David for being a dick on the phone.... Maybe I deserved the 6:38 am delivery. And the bed. Amazing. Fits 2 adults, 2 cats and a dog no problem. And this frame is pretty awesome too. I suggest spending the extra $$. But hey I'm going to bed. You know, night work and all. -Chris Edit: The company's "solution" was to give me a free mattress protector. I had already purchased one through them. When I asked what I was to do with a second one I was told to put it over the first one... No help there, no compensation for my troubles. read more

Greeted the moment I walked in. The salesman was extremely helpful rushing into the back to see if they had my bedframe in stock. Bingo! After 4 other stops I finally found what I needed. Price was reasonable as well. Very glad I stopped in here. read more

On August 7, 2017, I went to this location, I was greeted by my very professional and polite salesman was John Heron. This man allowed me to try as many mattress as neeeded to find my perfect one. As a single female customer most places want to take advantage of you. Not this location or company. Back in 2005,my last bed was purchased from them and the same quality was given in 2017. That's why I wanted to make them apart of my decision making process. Mr. Heron, did a perfect bed match test. This analysis was so accurate it was spooky! I highly recommend this location and the excellent salesman. Single ladies you won't be disappointed! read more

My Salesman greeted me as soon as I walked in the door. There was no pressure. I actually went to the store 5 days prior to making my purchase and was satisfied both times. The salesman was knowledgeable and helpful as I made my choice. I would recommend to my friends. read more

Awful experience, never even greeted! Beds were overpriced, salesperson was not knowledgeable or even interested. Store was dirty.

Horrible experience!! Shoppers beware!! The salesperson was pressuring us to purchase before we even had a chance to pick a bed. Small selection, and all the salesperson did was bring up price. They didn't even have the best price for what we wanted... read more

I give the store one star if you have a problem with your mattress don't bother trying to call somebody to taken care of the problem they will not call you back I bought a $1,500 mattress in less than one year I can start feeling the springs in it they sent somebody out that told me to turn the mattress around so my wife sleeps on the spring that way I don't feel the springs I called them they are located in Frederick there is no central office each store is individually operated when I talk to them each person said that they would get back to me to solve this problem nobody has got back to me as of yet they gave me a number to there District manager who I left several messages still no reply they told me that they have pictures of a stain I looked all over the mattress and found no stained I only want them to send somebody else not the same guy to look at this mattress they will not return my call all I can say is buyer beware and my next call will be to the Better Business Bureau read more