Mike Bonincontri was a tremendous help to me. He was patient, showed me the quality and type of furniture I was looking for, made insightful and thoughtful recommendations and suggestions, and wasn't pushing to close the deal. I left with exactly what I came in to buy and left with great ideas. I'll be back to work with him when I'm done remodeling. Marsilona, all the way! Thanks again, Mike! read more

I had ordered a dinning room set but didn't receive my chairs until 5 months later. My delivery date was pushed back 3 times. The last time I had to call them to confirm my delivery date. read more

Ashley Store - The chairs I had to wait 5 months for. - Furniture Stores Near Me - Baltimore, Maryland

Attention!!! Attention!!! Attention!!! Don't be fooled by the kind host or hostess who seem to bend over backwards while you are in their store deciding what you like, or what will go with your current ambiance and most importantly can you truly afford their over priced ware. The problem with Ashley furniture is their staff and the lack of concern for your order once they make a sale. My wife and I recently bought our first new house in Sept 15 of last year and have being dealing with Ashleys incompetence ever since our first delay of our furniture. The furniture is fine and the delivery people are some of the hardest workers you'll meet but the lack of care and concern for you and your order once the sale is approved is mind blowing. Don't buy a thing from Ashley furniture unless you are willing to wait an exorbitant amount of time for your furniture or run the risk of never getting it because they have completely lost your order, or have your order sent to the wrong address. The staff only cares about the sale, after that your on your own to be left frustrated and disappointed. read more

The store had a wide selection of couches. Gwen was vey helpful when it came to deciding on our future couch! She made the process very simple and smooth! She pointed out things my partner and I hadn't even considered. Thank for all your help. read more

I will never buy from Ashley Furniture Store again. The store on Pulaski Highway is the store I purchased from. The salesman Robert lied about them taking the old furniture. I specifically asked if they took the old furniture and disposed of it. He told me yes. They delivered and didnt take the old furniture. When I confronted the manager about it she said they had a list of companies that would remove the furniture for a fee. I told them to come get their furniture and they said it would be a $150 restocking fee. I will pay to get rid of the old furniture, but I will get reimbursed one way or another. F U Ashley Furniture. read more

I wanted to return the coffee table and end table. Luckily, I called. You have only 72 hours to return. Even if you decide to drop off the furniture you have to pay for restocking fee. I paid for pickup and they didn't give me a courtesy call like they have for my previous drop offs. I work 15 minutes away and they did not wait. Now, I'm told I have to keep the items. I can't even pay for another pickup. You get all the grace and glory when you purchase but treated terribly when you don't want the items. I have spent so much money in Ashley. So shamefu! read more

I stopped in the store just to take a quick look around. I was greeted by Mr. Bob Pisani. He was nice, professional and helpful. We left with a new table and four chairs. No pressure. Mr. Bob is a good sales person. Thanks, Mr. Bob read more

I would not recommend this store or this brand to anyone. They are highly unresponsive to customer issues and the customer service is horrible. They never communicated and scheduled delivery for my order. I had to go to the store several times to find a resolution and it is still unresolved. read more

One star because the quality of this furniture is sub par and they aren't even that inexpensive of a store to begin with. We have bought multiple couches from Ashley and each time we get suckered in to believing it will be different. We were up sold on a higher quality product that supposedly would last longer and has more a durable material because we had issues with the less expensive style we picked the last time. Low and behold, not even 6 months after having our couch it is pilling just like the old styles. We have asked our sales rep what can be done about this and we keep getting deflected and ignored. They should sell used cars over there because that's the type of person you're dealing with. All we wanted was to have the cushion fabric replaced. I will be bringing the cushion into the store to see if I will still be ignored. To future customers, just spend the extra money elsewhere or get Costco furniture up the road. The furniture will last longer and you won't even have to worry about a poor customer service department post purchase. Edit: we understand pilling is not covered under warranty. Our complaint is we were lied to by the sales rep. We explicitly stated we were concerned about pilling and we're told that would not happen with this more expensive couch based on the higher quality material and it did. Even faster than the less expensive one we purchased before this one. read more

There is a reason why y'all have low ratings. Stop justifying selling defective items. I received a response from Ashley furniture store corporate office stating that because I pick the furniture up I wave my manufacture warranty. Why would I waive a warranty. I purchased the furniture from the store manager and the lady who was an even authorized should do this transaction. You guys are horrible and are just out to get people for their money. Even the warranty I purchase would not cover it because the couch was just purchased. I was told that this is being reviewed and I make it another couch. The response on the review says something totally different. Please read the review response I got. Do not shop at this furniture store it's a rip off and does not want to honor defective items. Less than 30 days. I kept the item in the box wrapped up that I got it in. When unwrapping notice it was torn. You cannot justify that. I emailed the customer service line as she suggested in the response, I've gotten no response as of yet. Do not buy from Ashley's read more

See all

Update! Even worse service today! No couch again. Nobody on Ashley side helped email or phone call and the delivery company manager hung up on me, delivery people gave up after five minutes saying it's bigger than last couch, then started saying crap about me in Spanish not realizing I'm Spanish! HORRIBLE! How do I have friends and family with no issues and this is the sh*t I get?!? I'm baffled. Horrible. Can't say it enough. read more

Ashley Store - This is the bottom side of the couch - Furniture Stores Near Me - Baltimore, Maryland

See all

If I could give this store zero stars, I would. Buying furniture from this store went great after spending nearly $8000. Once they got my money, things changed very rapidly. It was a true challenge trying to get anyone from the store to answer my calls when I had issues. One of the managers answered once, but when I tried multiple times afterward, nothing. I will NEVER patronize this store again. Awful service! Corporate solved my issues, but beware of this location. Now I see why it was so empty when I walked in. If I ever shop Ashley again, I will be going to the Hunt Valley store. I will NEVER go to this store again with my money. AWFUL experience. I am a leader in my field and I would train or fire any employee who conducts themselves in this manner. They knew my number once I called and complained once. I was ghosted by this store after my complaints. Again, corporate took care of me. This store should be shuttered. read more

The look of Amici sectional in my living room is amazing! However, we bought the 2 piece sectional, and immediately sitting on it felt like it has been in use for couple years. We bought it on 4/18/21, they said that it could take up to 16 weeks to be delivered, and called us literally at the end of following week to schedule the delivery which happened on 5/11. 18 days into using it by 2 adults only, it still looks great. But when you sit on it, it just feels like our 8 years old furniture that we just replaced. So, we tried to convince ourselves that that is just simply the quality of this sectional. We decided actually to add the armless chair the the middle of the sectional to make it bigger. We waited 2 weeks for it. Which is fine. My husband picked it up today at the store. When he brought it home, the quality of the cushion on it is definitely different than the other cushions on our sectional. And it is the whole 1" difference. It's also harder, sturdier, just the way we liked it and what we hoped the new sectional would feel like. We went back to the same store. Talked to the manager. Showed her the pictures and the difference between the cushions. She made a "case". She sent an email to their customer service, along with the pictures we provided. We'll see what happens from here. The thing is we really like the way this sectional looks like. It's just the darn cushions needed to be better quality. I'm actually afraid that since my delivery happened so unexpectedly quick, that somebody actually returned this sectional and they just delivered it to us. Btw, the delivery was a very smooth process. Now, again, this is just what I assume. Based on that just a week prior to them scheduling delivery they had no idea how long will take, and then the cushions looking like they've been in use for quite some time. So, if this is what happens after only 18 days of use by 2 adults only, I would definitely give not even 1 star to it. Even though it looks so beautiful. I hope Ashely Furniture customer service department comes up with the solution to this issue that would work for us. Again, if we hadn't bought that additional chair, and realized the difference in quality, we would have thought that that's the way this sectional is. But, now sitting on that part where the chair goes in the sectional HS anywhere else on it, feels sooooo different. Hope this review helps other people. May 30, 2021 by D D UPDATE: 4 days later we went back to the same store. The same manager was there, even with the mask on you can tell she wasn't to thrilled to see us, even though at the moment we were the only customers in there. I asked her did she hear anything, since no one contacted me, she said no, and I can't do anything else for you guys!!! Just like that. After going back and forth she gave me customer service number, which I called from the store, and the person there was way more interested in helping me than this manager! So we'll see what happens now. But, here are some things that Elizabeth O'Brien, that's the manager's name, said to us: "since they didn't contact me ( she meant ppl from wherever she sent the email on Saturday) it doesn't give me a hope. Because how can they know someone didn't jump on the furniture!!!!!" I was like, lady, do you see monkeys or 2 serious people in front of you?? What did she think about what life style we live?? And then she also said something like "you get what you pay for" not exactly those words, but that's what it sounded like. To what I said $1800 is not a small amount to pay for an average sectional. On my husband's question about giving us at least a bit hope with "customer is always right" he didn't even finish when she interrupted him with "ok, you're right" but with such attitude. So, I hope my case gets resolved. I know that Ashley furniture isn't bad at all. Even that store, Mr. Richard, that was there both times when we were shopping, was such wonderful person. But too bad, that store won't see a Penney out of my pocket. Not while sales manager is the person who doesn't care about customer satisfaction! And saying bluntly "I can't help you"??? She shouldn't have been working in that position, or for that matter nothing where she should have be in any contact with customers. read more

See all

In August of this year we ordered a bedroom set for our guest bedroom, that was to be delivered the first part of November. We had to pay for it on full the day we ordered. Based on the commitment of the delivery date, we gave away our old guest bedroom set. The bed was delivered on November 5th, but was not set up as the delivery people said it was missing a piece and the warehouse said to send it back, they would add the missing piece, and would then re-deliver the following week. So when we called to check on the delivery, we were informed that THEY HAD SOLD OUR BEDROOM SET TO SOMEONE ELSE AND WE WOULDN'T RECEIVE OURS UNTIL FEBRUARY 2022!! What kind of a business pulls that crap on their customers!? That is the worst treatment I have ever gotten from ANY company!! And now we have no place for my 90 year old mother-in-law to sleep over Thanksgiving!! AND they generally never answer their phone, or they leave you on hold indefinitely. This company is the absolute worst. Stay as far away from them as you can. read more

2-6 weeks for delivery they tell you. In fine print: two weeks after the 6 week mark if your furniture is not delivered you can then request a full refund. Ordered 20 June with the estimated delivery dates pushed back 3 times and now estimated 29 August. More than 3months! GTHO... Calling my credit card company and processing a charge back against Ashley. Don't pay for anything here and go to someplace else that has stock on-hand. These types of practices I'm dealing with is sickening. *Update 7/24/2020* Ashley agreed to ship one of 2 items. I confirmed delivery a day prior and followed all instructions as asked. It's now past the deadline, no phone call, no-show, nothing; just complete disregard. Thanks for nothing and making take off half a day off work to be home to accept a shipment that never arrived as promised. Thanks for treating my family with complete disregard. read more

This has been a horrible experience from beginning to end. If looking for furniture buy elsewhere. The reps here will tell you anything but the truth to get you off the phone. Because we were moving across state lines we wanted to shop with a furniture company in both locations to be ahead of our move and get our furniture in a timely manner. We went to a local Ashley's in Richmond and once the rep found out we were moving to Baltimore said " We don't ship there!" and walked away leaving us to assist ourselves. We tried to be invoiced over the phone at the Baltimore location for weeks! No one ever emailed us the invoice. We went into this location and the reps assured us we could get the furniture within the specified time. Every deadline that they said we would hear from them or get the living room set has come and gone without hearing from them. We have had to call them so many times to just hear the same excuses. Which is someone giving a random date that it would be delivered. No two reps will give you the same date because they just make it up. This all could have been avoided with honesty on their part from the beginning. We have been working with a "manager" at this location who assured us we would have had our furniture by now or he would reach out. When we called to follow up today, we were told he is out on leave. The bottom line is you will spend thousands of dollars with them and never know when you will receive your furniture. At this point, I would like a full refund. Do yourself a favor and shop anywhere else. This has been a horrible experience. read more

Amazing Service from Dorian provided well information and good selection of sectional with amazing price point. I appreciate the different options and styles that was presented to us. read more

It it's a nightmare I'm experiencing right now. Ashley furniture delivers has been at my house 5 times. I still don't have what I paid for. They kept bringing broken furniture. I tried to get help from the store, and I received a hard time because they wanted me to deal with the delivery people. I didn't buy from the delivery company. My problem is' too much to write. Broken furniture, missing parts, ect. My whole body hurt because what Ashley Furniture has put me through. I feel so taking advantage of . read more

My husband furnished our new apartment in Baltimore Harbor He spent 9,000$ Totally furnished. At Ashley Furniture, now 8 months later the couch is peeling and cracking. Wear and tear we are in our 70s no babies no grandkids.I went back to store manager Victor great. He said nothing could be done. We called corporate office. I am told floor model Full Price) not returnable. We paid 500$ % year warranty and told not for fabric of couch. This is unacceptable. I will fight this to the end. ilene glick read more

See all

Let me premise this post with the the sales associate Richard whom I worked with on 11/26/2021 was a stand up guy, and I really enjoyed him. I felt good working with him, and felt that I could have negotiated, but I also felt he did his job top notch , and he deserved compensation. Now since then, this is about the store. And since I am taking to Yelp, is only because after looking, it appears this is where you get ahold of a manager since I cannot seem to get one on the phone. I have been calling the store since last Saturday. On Wednesday, I was able to get through to a woman who I asked if they could help me. My husband's family lives in Baltimore, hence why we went to that store, but we live closer to the Milsboro, DE Ashley. We were informed that they work with the same store, so they were able to help us if we wanted to purchase that day. We ended up settling on a reclining sofa and loveseat, $2200plus later. The receipt I have says 8-12 weeks, and we were told end of February at the latest. I was also told to call in two weeks after purchase to get estimated arrival. I did, and there was only confirmation of purchase. I ignored it, moved on. Now with February ending, and being unable to track and had not heard from anyone from Ashley I began to try to make contact. The corporate Ashley pointed me to the store we bought from, which I was unable to get anyone to answer the phone since February 19. On February 23rd, around 7:30 PM (me thinking slow time) I got a woman on the phone (no name). When I spoke with her I explained the issue, and she said that our estimated arrival was April 10th. My first annoyance was, where is the communication? Are we supposed to just sit on our thumbs when we were told February? My next issue was her attitude. She told me we signed something that said that it could take up to 16 weeks. I said the documents I had in my possession said otherwise. She said well I was wrong. I asked what compensation we would get, and she said nothing until 16 weeks was up, which would be in March. And then I could cancel my order, order something else, or just wait. I said well that wasn't the contract, and what other compensation, which I was told nothing. At this point, I had already given my information and phone number, and said okay, well I need to speak to a supervisor then. She said fine, and hung up on me promptly. I was pretty angry at this point, but still hoped I could speak to someone tomorrow. I again called on February 24th, and spoke to a gentleman. He said that the manager had stepped out to lunch. I gave him my information, and told him I didn't want to rehash everything, but I had been hung up on, and wanted to speak to someone higher than an associate. He agreed, and took my information. No one called me back. Still have not heard back today. My frustration comes from several areas. First, the lack of communication. I have ordered from Ashley before, and have never experienced this lack of regard. I know people are busy and COVID has everything higher in price and back dated, but communicate. Second, asking for some type of compensation or solution versus just deal with it seems like the least they can do. Lastly, the lack of ability to even speak to someone, let alone staff hung up on me. I am not trying to be a "Karen", but I am taking to Yelp, because I see there is a manager that is responding on here. Based on ratings I am not alone. read more

Ashley Store - Furniture Stores Near Me - Baltimore, Maryland

had the absolute worst experience with this store, we had a problem with the furniture and they didn't want to help us the people at the desk kept giving us fake numbers to call, and then once we walked away they would start laughing, instead of helping to solve the problem they just act dumb and laugh, Trust when i say they will get what they deserve. Save your time and go shop somewhere else unless you want to get scammed read more

My man Bob pisani was a great employee and help...very cordial and to the point...very good vibe

Today I had the pleasure to visit your Gaithersburg, MD store and once again I was greeted warmly by James! I met him several weeks ago when I was shopping for a sofa! He is such an impressive young man! Please express my compliments and appreciation to him! I applaud him for a job exceptionally well done. Sincerely, Roe Wilson read more

I was going to write a long review but I'll just sum it up to this: if you find something that you like in this store, do a quick google search of the name of the furniture and you'll find it somewhere else for way less(to be clear I mean less then their sales price). You can find the name of the furniture on their website because they don't display information about the furniture in the store. Example: a couch in this store will be priced at $5400 with a sale of 50% off plus 10% off(not the same as 60% off) which brings the price to $2430 plus tax and delivery. If you search online for the same couch at a different store( like Best Buy) you'll more than likely find it for under $2000. The price difference obviously varies per item but the point is that you should look around before buying here because they jack the price up. read more

I bought a couch September 10th in Rosedale Md it's almost December 10th it still isn't here!! I'm not replacing an old couch, I've been sitting on lawn furniture. They advertise free shipping, it isn't unless you spend a certain amount!! I haven't been able to have family or friends visit because I don't have a couch I payed for 3 months ago!! I've called them many times & get the runaround, I should get it free because of the stress I've been going through!! read more

First time furniture buyers here: Fiancee and I are preparing to move into our new house and she knew she wanted a gray sectional! (I was impartial on what I wanted) We came in a total of three times; the first time was our first time in an Ashley store and Leroy was a big help! He pointed out all the gray sectionals, gave us prices as we asked, but let us walk around freely for the first half hour. After much deliberation/sitting we decided on our couch and got the price from Leroy, and said we would be back another time to purchase it when it got closer to moving in! The second time we came we were greeted by Leroy again, but this time we just wanted exact measurements of the couch to make sure it fit in the new living room, which thank God it did! The third and final time we went back Leroy was unfortunately off, but thankfully for us Victor was there! We went to see how much the couch was currently for with all discounts and how long it would take to deliver. Victor gave us an amazing price on the couch and informed us it could take up to 6 weeks for the couch to be delivered, since they didn't have any in stock, so we ended up buying a couch that day! Victor even got us free delivery if we bought the warranty on the couch, which will save us in the long run! Victor, Leroy, and the whole Ashley team were absolutely great! We will go there for any furniture needs in the future! TL;DR: Professional, helpful, and affordable! read more

Poor service all around it takes months to receive your items . The price was totally different online than in the store .

This location have the worse customer service for a furniture store. They use a third party vendor to deliver your items and they come ill equipped. The decline to wear foot coverings in your home, even when one is offered to them. With COVID why are people coming not equipped. Who want things delivered in your home after people been walking stepping in crap all day. Then they want to charge you because they are ill equipped. Worse experience ever. We spent $1,600 to get this type of service. Ridiculous!!! read more

i orders a bunch of furniture with this store for my new house. When it was time for my furniture to be delivered several item that were supposed to be on the order was never ordered. so I waited 16 weeks to not to have item delivered that i thought and was suppoed to be delivered. when i called no one was willing to fix the error spoke to a manage he wasn't helpful at all. I am writing this post but I will also be filing a complaint with their coroprate office and with the better business bureaus read more

Save yourself a headache and buy somewhere else, horrible customer service, bait and switch tactics on products, and had to wait over a month to deliver. Bought a mattress from here and the receipt only said "queen mattress". I confirmed with the salesperson that this was the mattress we were looking at and even had him write out the name and description on the receipt. Luckily I still wasn't sure so I snapped photos of the bed and model# on mattress tag. Oh and they have this great policy of not scheduling a delivery until after your order is in the warehouse and guaranteed 5days wait once it at the warehouse because they're always backed up. Mattress arrived and was a cheaper model I could even find it online for cheaper than what they charged so didn't accept delivery. Called them to ask them to deliver the mattress I ordered and they went back and forth that was the mattress you ordered. Finally they went back and looked at the floor model and said that is a more expensive mattress and costs $200 more....looked up online and again found that model number for a cheaper price than what they quoted. Ok, just cancel my order and give me a refund and I'll buy it online for cheaper. They have the nerve to say NO Refunds (I don't have a mattress at this point). Probably should have just filed a chargeback with my CC company but paid the additional charge. Did they try to rush my order? No, waited another 3 weeks (arrived at their warehouse but again another 4 day wait for their earliest delivery) oh I forgot they don't tell you what time of day they're going to deliver until the day before for a 4hr window so you basically have to take the whole day off to wait for them. Bought a leather couch set from Ashley too but never again. I hope this post saves someone from going through what I went through. read more

Thieves and robbers! If only there was a 0 instead of a 1. Ordered in October for a November delivery - needed it before the holidays. Didn't receive furniture until January of the next year. Some pieces did not fit through my front door and were returned to the store. Regardless, they charged me full price for every item - even the ones that were not received. When I phoned the store to inquire why I was being charged for furniture I don't have, I was told I have to purchase replacement items or pay a $1000 cancellation fee. Do not purchase from this company. read more

On May 1, 2019, I requested a quote for the price of a sleeper couch and when the order was placed, the item was switched from the sleeper couch, which was quoted at $597.56, to a regular sofa. The item I was being sold was not the item that was being shipped. Here is a detailed outline of what happened. May 1,2019- I went into the Ashley Home Store in Rosedale, MD. I was working with Devon F. I picked out a couch that was on the sales floor. The couch is clearly labeled "memory foam sleeper". Please see the picture and zoom in on the tag on the arm of the chair on the left side of the picture. I requested a quote for the Velletri- Pewter Sleeper Sofa. He returned with the quote, I mulled it over and then committed to buying the Velletri Pewter Sleeper Sofa. In addition, I purchased two replacement pillows and 4 dining chairs. The total amount of the bill was $1453.93. May 3, 2019- I returned to the store to cancel the additional dining chairs due to the colors clashing with my table at home. When I finished my return, I asked for an itemized receipt of my return. During this time, it was requested by the customer service agent that I schedule my delivery. When I returned home, I reviewed the itemized receipt and noticed that the receipt stated that I ordered a "Velletri Pewter Sofa". I google searched the sofa and it was shown that there is a regular sofa and a sleeper sofa. I contacted the store and verified which couch was being delivered. I returned to the store and offered to show the manager the picture which indicated that the model I had seen and received a quote for on May 1,2019 was a "memory foam sleeper" to which she replied that the tag on the couch on the floor was "available as a sleeper" which is NOT the tag that was on the item when I purchased it. I requested that she either change the order and ship the requested Velletri Pewter Sleeper Sofa to reflect the item I requested to purchase, or cancel my order. She refused to change the price of the couch to reflect the price promised for the Velletri Pewter Sleeper Sofa and also denied a refund for the couch unless I paid a restocking fee. I left the store on May 1, 2019 convinced that I have purchased the Velletri Pewter Sleeper Sofa but instead, the couch style was switched to a regular couch when I went to check out. This is false advertisement. I was sold an item under a guise that it was a different item and that I was receiving a discount. STORE AND COMPANY ARE DOING NOTHING BUT BRUSHING ASIDE THIS ISSUE. They baited me in with what I wanted and then switched the product. DO.NOT.SHOP. HERE read more

Ashley Store - Small white tag on arm says the brand of the couch and "memory foam sleeper" - Furniture Stores Near Me - Baltimore, Maryland

Had the pleasure of working with Mats to get some furniture as a surprise for my brother for his new home. Mats was very kind, patient, and gave honest recommendations on the furniture. He was very knowledgeable and made sure I got the best price. Will be coming back in the future when it's my turn to furnish a new home! read more

Had a great experience with Liz O'Brien, who answered all of our questions and never pressured us about buying. We went to three other furniture stores that weekend and did not get the same good expience Liz gave us. Also, let me add that I have yet to find a furniture store that does not overprice all their furniture, that is the business. We knew what we were looking for and what we were willing to pay, so we are very happy at this time. We will see how delivery and set up go but looking forward to our new furniture. read more

Would give NO stars, but Yelp doesn't allow it. Abdul, thank you for your response, please not that I have sent 3 complaints to the website you provided. NO ONE has responded. Obviously, your company has terrible customer service in store and at the corporate level. read more

We recently purchased a home and were looking to furnish several rooms. We visited Ashley Homestore - Rosedale to see if anything in their inventory would suit our needs. We had visited another store that day and left without making a purchase. We were greeted by Mr Michael Bonincontri. He was a very kind and patient salesman. There were no pressure tactics employed. He continued to tell us to take our time and not to feel pressured because his goal was that we leave the store happy and satisfied. We ended up purchasing sets for three rooms. We were very pleased with Mr Bonincontri and appreciated not feeling pressured or ignored. He afforded us time to make our decision without lurking around as many salespeople do. We had a very pleasant experience and would visit Ashley again to work with Mr Bonincontri. read more

Michael Bonincontri was extremely helpful and knowledge about the couch we were looking into purchasing. He was very kind and patient with us and was able to throughly answer all of our questions. Next time we come in to Ashley's Homestore, we will head straight for Michael. read more

The wife and I came to buy a dining room table, that we had been looking at on line. Mike greeted us immediately upon entering door. He was very helpful, he had tremendous knowledge of the various pieces of furniture we inquired about. He informed us of sales price as well. Mike reminded us of finance options that we could take advantage of as well. We ultimately not only brought a different table that he showed us off the showroom floor, we also brought a couch and loveseat as well. We always enjoy Ashley Furniture and will continue to purchase our furniture needs from them. read more

I don't normally check the unrecommended reviews, but I was curious because of our negative experience here. Many of them seem on point with what we experienced. The in-store experience was good. Nothing special, but no overly salesy associates pressuring you as you browse. We purchased a sectional sofa and bedroom furniture, as well as a warranty. Once they had our money though, everything changed. We were told our furniture would arrive within two weeks- which was perfect, since we were moving into a new house. Two days before the date, we were called and told the delivery was delayed. That happened three times. Once we passed the 6-week mark (and after sleeping on a mattress in the floor for a month) we finally requested a refund if our furniture could not be delivered (the contract stated 6 weeks was the maximum time they needed for delivery). Somehow, magically, instead of issuing a refund, we were told that our furniture would arrive in two days. Crazy, huh? We thought that once we had the furniture this would be over... A few months in, the frame of our sofa started making cracking noises like it is breaking. We called the company that issued the warranty, and were told that Ashley doesn't offer a warranty that covers the frame/breakage- what we were convinced was full coverage only covers surface/fabric stains. So, we're going to eventually need a new sofa (to replace our new sofa) and definitely not getting it there. read more

Huge fan of Ashley furniture and just made my second purchase from them within a year period. The sales personnel is very friendly and greet you right at the door. They make sure to go above and beyond for you and although tend to tag along for the "ride" when you're shopping, they're really just there to help if you have any questions. Have bought a brand new bedroom set and living room set, both for under $2000. Not only did they just finance me for 12 months, with 0% interest but they also threw in the 5 year warranty for free. If you are a loyal customer, Ashley will be loyal to you as well. read more