It was time for a new mattress and we definitely new what kind of mattress we do not like, but we…read moreneeded someone to help us to navigate within all new options appeared for last few years. Store manager Julie Watterson was so welcoming and extremely useful! We very much grateful to her for the patience to listen through all our sleep complaints and wishes and for her outstanding professional approach and knowledges. We were very happy with our experience with a store visit and with a new mattress! Thank you!

I am speechless at the service today. A taller, blonde girl working today on 10/23/22 at 330pm as…read moremy boyfriend and I walk into the store just browsing. She came up to us asking what brings us in, which we told her, she proceed to ask if we have reservations at a restaurant. We said no, we just ate and decided to come in here and browse, told her I had gotten a bed recently. She said something to the lines of, "You are in a mattress store, soooo?? Why are you here?" - we were so taken back by her response, and the attitude from her that I forgot word-for-word, but it was so close that I even asked her , "so are we not allowed to be in here?" So finally as my boyfriend kept on speaking with her for a second more, I walk away and start looking. Immediately I knew she wasn't getting any of my money. She also need to realize and not assume that my bf and I don't live together and he could have been more interested than me, instead of brushing us both off at the same time. While we were leaving less than 5 minutes later, because I no longer wanted to waste my time after that first impression - I asked if my boyfriend remembered her name, which he didn't. He politely walked over to her, while she was chatting with another blonde sitting at the desk - and he asked if she had a card so if he decided to come back. She said she didn't have one. And he said "oh, do you guys work off commision? Because I'd rather give your name". She said "i'm here everyday". And that was the end of that. Couldn't even give her name to us. I am so thrown back, it was a terrible first impression. If she didn't have such an attitude with us and ask why we're there, she would have probably got a commision from us because I WAS looking for a king mattress for the near-ish future. Sorry girl, this job isn't for you. You just lost the company some money. BTW, we traveled to another store in the same day, and beside it ironically there was another mattress firm in Port Jeff - we were curious to see if we'd receive the same service. We didn't. We met Charlie and his customer service skills were phenomenal. We even told him we were browsing, exactly as we did in Smithtown, he was way more positive, knew how to play the sales game, and knew how to treat people. We walked out without a sale but he never once gave us an issue. And we tested it, asked if he had a business card which he GLADLY gave it to us. So not only did the girl previously give us attitude, but she lied and said she didn't have business cards. Charlie, from Port Jeff, thank you - go teach your coworker at the other store some real customer service skills.

The customer service and knowledge here is excellent. Large amount of beds and frames to choose…read morefrom. Delivery and installation provided. You even have 4 months to choose if the mattress is the right one for you.

This place absolutely blows, the staff is horrible and they don't accept any refunds or exchanges…read more They all worried about competing with Amazon when they could never. Atleast Amazon takes returns. Fuck Mattress Firm and fuck what they stand for. How you guys not gonna accept returns when something is brand new??? That makes no sense and instead you guys are trying to sell me another one like that's not how this works. Do yourself a favor and never come by this store. It's dead anyway so hopefully it closes down soon. Good luck !

TL;DR: We were verbally sold a Bertazzoni range at a specific price, invoiced for a cheaper brand…read morewithout disclosure, and while a refund was issued, management declined to honor what was represented and minimized it as a "miscommunication." This was one of the most deceptive retail experiences I've had, and how management handled it afterward was just as concerning as the sale itself. We visited the Hauppauge P.C. Richard location simply to look at 48-inch ranges, hoping to find something priced similarly to the Forno models sold at Home Depot. The salesman told us that all 48-inch ranges they sell are "higher end" and start around $9,000. A few minutes later, he returned and said his manager approved a 48-inch Bertazzoni for $4,000. Because there was no 48-inch model on display, he repeatedly referenced a 36-inch Bertazzoni on the floor as the example and made it very clear the deal applied to the 48-inch version. That representation was repeated multiple times, including at the point of sale. We completed the purchase and paid by credit card. Only after getting home and reviewing the emailed receipt did I discover that the stove invoiced was not a Bertazzoni at all, but a significantly cheaper brand. We immediately returned to the store, where we were told they could not sell the Bertazzoni for that price, and the salesman claimed he had shown us the cheaper model all along, which is simply not true. This is exactly what most consumers understand as a bait-and-switch. If I hadn't carefully reviewed the receipt, I would have unknowingly taken delivery of a completely different appliance than what was repeatedly represented. Management later issued a refund and apologized, which I acknowledge. However, district management later characterized the entire incident as a "miscommunication" and declined to honor the sale that was repeatedly presented. That response is important. When conduct like this is minimized rather than meaningfully corrected, it tells customers what the company is willing to tolerate. I'm sharing this so others know what to watch for. At this location, verbal assurances mean very little, and the burden is on the customer to catch mistakes after the fact. That is not how a reputable retailer should operate.

have a new refrigerator put in my apt by my complex, a stainless steel one made by Whirlpool ,…read morelooks good except the corners on all the doors aren't done properly . they have sharp points where have cut my self. complex contacted they about it 2 months ago . still waiting to hear what they're going to do about it. the same BS have to contact supervisor and then he has to contact his supervisor and so on. its shoddy workmanship and Inspection on Whirlpool part

Ron our sales person was great. He was knowledgeable. pleasant and allowed us to take our time…read moremaking a decision. I felt there was a great selection at all price points. The entire process from purchase through delivery was very smooth. I highly recommend shopping here for a mattress.

Debbie, the lady who says immediately as we walk into the store, that she wasn't busy and who has…read moreworked in bed sales for 18 years... Ran me and my family right out of the store. We were willing to spend a little over a grand on a bed for back issues..... cash. The bed wasn't for me, but I sat on some beds and she told me that she doesn't want me laying on them - just the person buying because she'll have to clean them. Ok.. I thought you weren't busy, and nobody was in the store. She never learned anything in the 18 years because she doesn't know who she was talking to. I didn't tell her I've been sleeping on a bed older than myself and I needed one as well - STRIKE ONE. She was extremely pushy. If she was any good, she would have had two commission checks that day. She tried to give us (supposedly free with the mattress) a bed base that electronically folds up, that sits about 9 inches off the floor? We said to her that's pretty low especially with no box frame needed, she replied, "well, it's just 9 inches" - STRIKE TWO, because for someone who has back problems and 6'2" that's not a smart call. As she's aware of the back issue, she says "this bed is comfortable, I have this and I sell this the most". I dont care WHAT you have or WHO you sell it to, all I care about is getting the best bed for the person with the back problems. Don't ever compare customers to everyone else. Obviously every bed is more comfortable when you're laying there for a minute, but she didn't care about what bed was best for the lower back - I would think with her "18 yrs experience" she'd know a thing or two, but she never once mentioned anything about different options addressing back issues. Just seemed like she cared more about selling anything to us. When she saw we weren't satisfied (more so by the service than the beds), she offered us a free pillow with a purchase. We pulled a "we'll think about it" line as we were leaving and she asked if she could run in the back to see if they had an exchanged bed that someone USED that they sanitized in the back for a cheaper price, just for any kind of sale... and kept reminding us that for any bed it would be the "twin" mattress price. We already told you we'd spend over a grand on a bed - WHY would we want a used one? STRIKE THREE. Needless to say I won't EVER be buying a bed from this store, and they just lost two customers. Remember to listen to customer needs first, you'll make a sale much more quickly. And again, learn who you're talking to first before you stop making people try out beds that I was interested in buying but never told you - instead of being too lazy to "clean them". The thing that gets sales people the most is how much I look like a teenager, and how very stunned they would be if they found out how old I was. Those are the ignorants that lose my sale (which have been many) treating me different, or brushing me off because I don't look like I'd make them money. LEARN from this. And just to give you an update, we ended up going to Ashley's, who gave us so much knowlege on their mattresses for about 2 hours, feeding us info. We ended up spending tripple what we wanted - now that, ladys and gentleman, is how you make a sale.

so upset. walking in to purchase a new bed set as i am moving and getting new furniture, i made it…read moreclear that i am moving and would need something before my move date, they guaranteed my items would be at the store 7/20. good thing i had called two days later only to find out the frame would be delayed and they would not deliver it to my new address but had my mattress and box spring and never told me. offered me to pick out a new bed frame but i had to pay the difference for something that was not my fault. then told me i could have a refund for all of it and i could look at a location near my new address.. then told me i could pick up the mattress and box spring after i had already paid in full for delivery

From the owner: Bayshore Furniture & Mattress offers furniture that will make your home beautiful while fitting…read moreyour budget. We're a family-owned business and we've been offering friendly, attentive service to customers for decades. Our goal is to ensure that you can make your home a stylish and comfortable place to live without spending beyond your means. We'll never overprice something so that we can put it on sale -- our prices are stable and low as they are, every day. And with our quick delivery, you'll be enjoying your new pieces in no time. Trust Bayshore's long-standing reputation for fair prices and service with integrity.

Angela was extremely helpful. I like working with her very much. She's excellent - her ideas and…read moreprofessionalism - navigating entire process. I'll be asking for her when I go back. We found amazing furniture here. If you're looking- their Bernhardt couches and chairs are pretty amazing!!! They had Amazing sale on patio table. Gorgeous with like 8 chairs and price was so LOW. Shawn the manager was great to work with too! Very helpful! Sales and quality- Angela and Shawn. This is the place.

Everyone is so friendly when you are in the store purchasing furniture. I received a phone call a…read moreweek prior to delivery from the salesman. He said someone would call me the day before delivery to schedule a time. Instead I received a text stating the time of delivery. I tried to call the number on the text to reschedule the time, only to be put on hold forever. When I called Macy's all of a sudden the salesperson couldn't care less that they lied to me about scheduling a time and they couldn't do anything about it. I haven't even received the couch and I am already disgusting with the BS!

My 96 year old father purchased a sleep number bed mattress, but we then realized he required the…read moreframe. purchased the frame. When delivered, the technician could not sync up the remote. Another appointment scheduled. Technician didn't show at last minute/cancelled. Scheduled another appointment. Technician did not hook up remote properly. Only frame is working. Customer service is terrible. Will not refund the bed. Will not send out another technician. Requires over phone problem shooting, which means my Dad requires someone to help him out. All in all a 96 year old man has been unable to sleep in his bed for three weeks now. And will continue until I can take off of work and be there to trouble shoot over the phone.

I brought my eleven year old into this store in the mall mattress shopping with me, which the…read moresalesman immediately made me regret by walking right up to me and asking me if "I was only there to show the mattresses to my daughter", (didn't even say hello to us). I actually have herniated discs and I wanted to see what your product could do. He then harshly scolded her for laying on a bed to try it out and said it wouldn't work because she doesn't weigh enough!  (she felt really uncomfortable and stood away from him for the rest of our short visit and there was NO REASON he couldn't have been a gentleman towards her) After yanking the bed remote from me he lurked over me and told me that because HE worked there HE would have to push the buttons for me while I laid down. He looked super creepy (picture added below) and for what it's worth, I COMPLETELY DID NOT FEEL COMFORTABLE with the idea of laying down on a bed with him standing over me pushing the buttons on the remote control and asking me about my credit. So I asked for the remote back and he said, "do you own a bed?". I replied that I did own a bed. Then he asked if I own a *sleep number bed*, which I replied that I did not.  Not even kidding, then he told me that I wouldn't be able to figure out the remote because it's too complicated, but only HE could operate it because HE works there! I can actually build a computer and I live in a household of tech geeks so his remark and unwillingness to let me use the remote was laughable. Needless to say, I didn't even get to lay down on the bed. I just walked out without even saying a word. I also purchased a mattress from BJS Wholesale. It probably is not as high tech and difficult to operate as the one in your store, but I didn't have to deal with a condescending salesman that was rude to my daughter, either! I took this picture of the guy on my way out. You conduct business in the mall. You're going to have to do business with families and children. Get over yourself. If you hate your job that much get a new one.