I visited the store a week ago with my mom to get a new mattress that would be good for my back and…read moreneck problems. Their system is very useful for matching you up with a good mattress that would be right for you. Joshua McLachlan provided incredible and knowledgeable service, despite being new. I came back in at first because I thought perhaps we had been sent the wrong bed, but he verified it for me and explained that the mattress probably just needed a good deal of breaking in, and that was why it probably didn't feel as soft as the one on display. I am very happy with the customer service he provided us. He was extremely professional and helpful. We will be back in the future. Thanks for the help, and for the amazing customer service, directly tailored to my individual sleep needs(:

10/10 would recommend!!! They buying process was so easy. They offer delivery. The customer service…read moreis wonderful. The quality/price of furniture is unbeatable!

Thank you Mike for your assorted mattress sets. I stopped in with a friend and tried out a pillow…read moretop mattress. It was so comfortable and I purchased a set with sheets and mattress cover. I had spent 12 years on a firm mattress and really like this pillow top mattress. Also, the wonderful young men who delivered were very thorough and cordial. Jan West

I like the materials to pick for the sofas and chairs. Hard to choose. The workers were very…read morehelpful.. When they have their half off sales for their customers, they give good gifts.

I dealt only with Brittany. I was impressed that although a nuisance she wore a mask a was I…read more Brittany was very efficient and helpful in showing me bed sets and we made a satisfactory purchase.

We had a great experience at Room Concepts. Fantastic customizable selections and wonderful…read moreservice. Our salesperson was very helpful and patient with us as we went back and forth with decisions.

When it comes to quality vs price, quality is always my choice. From the time I entered the store I…read moremet with and worked with Nathan who understood my needs for a new dining table and chairs and went over options. Everything they sell here is natural wood, no veneers, particle board, or whatever. Many of the items are imported from countries like Malaysia but they also have US made Amish wood furniture as well. There is no pressure to buy and you are always guaranteed the lowest possible price excluding sale and clearance merchandise. The highest prices are Amish made followed by a Canadian brand. I was interested at first in a drop leaf table and Nathan told me both the pros and cons of owning one of those. What's nice is that depending upon the manufacturer you choose you can mix and match coordinating chairs to your like as well as buy as many as you need as opposed to an entire set. They work within your budget and while everything is pricey you are getting what you pay for. I was told up front that from the time I make a selection it could take anywhere from 6-8 weeks to have it sent and then they arrange for you to either pick it up or pay a standard delivery and installation fee. If you are still not ready to take delivery when it arrives then they will hold the merchandise in store for a set amount of time when you can get it. What's nice about the delivery fee is that it is valid for one year from the time of your 1st purchase if you later decide you want to purchase more furniture. Nathan did state that although it is solid wood, it is subject to the same wear and tear you would expect from any wood over time. He gave me the measurements of the table sets I was considering so I could measure them in my kitchen. In addition you can choose whatever wood combination mix for the item you are buying. Whether you want oak, maple, or cherry, there are swatches for each product as well as upholstery choices if the model you select has room for a chair cushion. They do offer 12 month interest free financing with a credit card company should you choose to pay in installments. I like the fact that I could take pictures to see my potentials at home as well as "test" out the various chair options with the models I was considering. Tables and chairs now come in different sizes for those who like counter height vs traditional as well as high legged chairs and benches. I was very pleased with my visit and having gleaned enough information to make an informed decision I will return here shortly to purchase the dining set that best meets my needs. Room Concepts is family owned and operated and has only 2 locations. The other showroom is in Wexford, PA but you can get an idea of what they carry online. They offer a 1 year warranty on structural components. Furniture is an investment and when I purchase, it is something that I want to last for a long time.

Weisshouse made it up to me by giving me a credit of $1000 on a new piece of furniture. I bought…read moretwo more chairs from them, not electrical recliners!

I ordered a very expensive slipcovered sectional from Weisshouse. Upon washing, the slipcover…read moreshrunk and it is was nearly impossible (I spend about 45 minutes) to get back on. I thought it was my fault and that the slipcover wasn't washable so I didn't contact the company at that time. About 2 years later, I was looking for a chair to go in the room, and I showed the designer a picture of my room. She immediately commented that the slipcover looked too tight. I told her at that time that the slipcover shrunk after washing. After sending out people to look at the sectional, it was decided that they would split the cost of a new slipcover with me. However, the owner, Stacy, and the manufacturer would admit to no wrongdoing and would only say that the "new one shouldn't shrink." After spending over $25000 at their store, I wasn't prepared to pay any additional money to maybe rectify the situation. The most troubling aspect is that I filed a complaint with the Better Business Bureau and they didn't even have the decency or courtesy of responding or trying to work with me to resolve this problem. The designers and support staff are very helpful and supportive (with a great eye) which is the only reason that I gave the store 2 stars. Unfortunately, they and their customers are not supported by the owner. I have included pictures of the sectional with the tears that have occurred from trying to get the slipcover back on the sectional.

So the service from Colleen, my sales associate, was great. I really didn't appreciate the…read morereceptionist making fun of my car in the parking lot tho. I'll make sure to just call in an order rather than come to the store again

I completely redecorated my family room. Colleen Alert at today's home was wonderful in helping…read morethrough the process and achieving my goals. The selections are abundant in the show room. I'm so pleased with everything I've purchased. Every piece is high quality. And even when an order comes in wrong, Colleen was able to correct it within minutes! I am very pleased and will go back again!

The Furniture Store That Is So Much More…read more Calling this place a furniture store feels like a serious understatement. It's part furniture store, part ever-changing décor wonderland, part treasure hunt, and part phenomenal gift shop. Every time I walk in, there's something new--and usually something I didn't even know I needed until I saw it! The selection is constantly changing, which makes every visit feel like a little adventure. You can find beautiful furniture, unique home décor, unexpected treasures, and gifts that are actually fun and different from the same things you see everywhere else. And one of my favorite things? They buy your old stuff, too! So you can make room for the new treasures without wondering what on earth you're going to do with the things you're replacing. It's basically a furniture store with the soul of a treasure hunt. You never know what you're going to find, but you can pretty much guarantee you'll leave with something you didn't know you wanted. If you haven't been, go. But don't blame me when you find five things you suddenly "need."

Excellence in all aspects of the business! Large selection and quality are their primary attributesread more

A few years ago I bought a couch from here, from a brand they carry call Coaster, which seems like…read morea really good budget option with great quality for price. After moving into a bigger home, we were able to keep that couch in our den and ended up buying two more couches from the same brand as well as a dining room table. We were so pleased that a few weeks ago we went back to get a mattress from them. They are always kind and courteous - I don't feel like I'm being upsold into a product like I do other places just so they can move product. I think they genuinely want to give me a product they believe in (I actually bought the mattress that the owner said he has in his own home - can't beat that recommendation!) We have had multiple deliveries and they are always respectful with the product and our home. I'll continue to go back and support them again and again.

Great family owned store with the best service anywhere! They go out of their way to stand behind…read moretheir products and make sure you are satisfied. They carry good solid furniture, not the crappy stuff you usually find in bargain stores (my dad still has his bedroom set he bought there over 40 years ago). I get all my furniture there and have never had a problem. They installed flooring in my place 15 years ago and it still looks awesome. I highly recommend this place.