I love my mattress and was given a pretty good deal on it..... but getting it and the box springs…read morewithout incident is a whole episode like in a soap opera. First off my first of (4) yes I said (4) deliveries went like this. Oct 4th, 2021 the delivery team came to take away my old mattress and box springs. Mind you the first red flag was they did not wear masks or boot coverings which I thought was the norm now. Unless the owner (me) tells them it's ok. But I let that slide because I was just happy to finally be getting a new mattress after having my old one for longer than I should. (I want give the years...lol but it's been a long time coming). So they take the old one out and bring the next box springs up first. That's when I seen the first of the issues which was some torn areas (pics included) on the box springs. So I ask that needs to be replaced so I called the store back. I got a female sales associate who said that I had to first refuse them and they would have to bring back up my old box springs. Now I live in a 3-story townhome so that's about 50-plus stairs and the delivery guys was already looking worn out. Then one of them was saying that I can keep those torn ones and they will still be replaced. I had the mattress firm associates on speaker and she was saying no they being lazy and that I would have to pay a $99 restocking fee if I didn't send the torn "new" box springs back. So there was a lot of back and forth between them which I thought was unprofessional AF. So I got off the phone with her and I was assured by the delivery guy after they called their warehouse manager that I would get a call in the next few days to set up the exchange. So I was like ok I'm believing you over the sales associate. As you guess that call never came. So I called mattress firm about a week or so later and explained about the box springs he quickly set up a delivery date for them to bring me some new ones. So a few days later the (2nd) delivery team came out and when they flipped the mattress over to get the box sprigs that's when we seen the extra big whole in the box of the mattress now!! (Pics included). I was like you have got to be kidding me! So for a 3rd time I had to call mattress firm and send pictures of the damaged mattress. The sales associate got me another delivery date (delivery #3). Delivery #3 comes around where I basically waited up all day after working the entire night shift before they came in flipped the mattress over and was looking confused. They called their manager and was told they couldn't take the mattress because of the damage they could be charged for it. I'm confused because that's the reason why you are here is to make a replacement. So AGAIN I had to call mattress firm for hell I don't lost count...3/4th time and tell them what happened. They going to tell me someone didn't put what the delivery was about in the paperwork so the warehouse workers would know there was a defect in the mattress. Really!?! This is getting entirely ridiculous!! So finally delivery #4 Nov 8th over a month since the first delivery guys came out came and went without a hitch. I say all this and gave them a 2-star because this is just unacceptable! Fussing in front of customers, no communication between the store and the warehouse on what to tell customers when there is an issue with a product, and just the numerous times you had to come out wasting my time. I would not recommend them to anyone. Mattress is good FINALLY but never again will they get my service unless they given out really good discount ls!

We walked into Mattress Firm knowing we wanted something that would suit my husbands need for…read moresomething soft and comfy, while also giving me the support that I needed for my joints. We were greeted by both Vince and John but John was the one who broke down the layout of the store and gave is the "3 Little Bear" test to make sure we found the comfort we needed. Ultimately we decided on the Purple 4 mattress and decided to do the 90 day same as cash financing, we didn't intend on spending more than a certain amount and the mattress was above our limit, but both Vince and John went above and beyond to make sure we walked out with what we desired. My one star deduction comes from two things. One, the day of delivery, there was a box spring (split King) missing, which was fine because we had a foundation from our old mattress that worked just fine and it gave me time to do research (but still, one and done would have been nice). Which brings me to my second reason, which may be no fault of John or Vince. The Purple mattress cannot be used with a box spring, it voids the warranty, a box foundation is fine but nothing with springs. Which I found online and had to call and let John know. Even still, he was very accommodating and made sure to call the Purple rep to confirm and made sure we had the right foundation. Overall the experience was amazing and I would definitely recommend them to anyone looking for a good, quality mattress. There's something for everyone and they'll get you taken care of.

Spent over $4,000 on an adjustable Posture Pedic mattress and base unit. Took a chance on a…read morepreviously used, what they call "Outlet" mattress which I was told had been returned but hardly used. The mattress was delivered lumpy in multiple places. The salesman said it was due to being stored in an upright position and it would flatten out in a short matter of time. Six months later the lumps are still there and the base which elevates the bed has quit working. Contacted the store. Salesman said contact the manufacturer. The manufacturer verbally stated they do not do business with Mattress Firm. I call the store again, the salesman directs me to file a claim online. Online response from Mattress Firm (after uploading images of the receipt and bed), we don't cover the base unit, contact the manufacturer. The point of this was to accommodate my wife's bad back now I'm stuck with a $4,000 worthless lumpy mattress and defective base that won't elevate. NEVER, I repeat NEVER AGAIN!

Do not trust the salesman Rex, he is a flat out liar and actually not that great of a salesman. I…read morewent to the Mattress Firm at 2467 Prince William Pkwy, Woodbridge, VA 22192 to purchase a new adjustable bed. I had a no name brand adjustable bed that was needing replacing and was all set to buy a new Tempur Pedic breeze. I told Rex I just had cervical surgery and had 5 surgeries on my left shoulder, he never asked me if I was a back or side sleeper, but I did tell him I was looking for something to keep me cool at night. Rex had me try their Tempur Breeze Queen FIRM. It felt very comfy, a little stiff but Rex said as I sleep on it the foam will give with the cooling process. I was told this was the floor model and because of new models coming out this was on sale for about 50% off. I knew that Tempur-pedic 30 to 100 day satisfaction faction guarantee, and I asked REX SPECIFICALLY about this in case I want to change to a soft bed, I had to make sure since this is the floor model and he told me YES, if you purchase the firmcare addition, so I purchased the bed with the firmcare warranty. After the 30 days are up I go in to see about changing my bed for a Tempur Breeze Queen SOFT. After doing the let me call my manager and then the manager says let me call the next one up the chain they ultimately told me the answer was no we can exchange it (Oh yeah, they even screwed up my delivery, no communication with me, I had to initiate the calls). BUT the manager did offer me a heating pad to preheat the bed to make it softer, but doesn't that defeat the cooling part? I told Rex he was a flat out liar and I would make sure to share one review sites. I left there, and went to Mattress Warehouse, 2800 Prince William Pkwy, Woodbridge, VA 22192, and SHANE was awesome. I went in and told him I needed a cooling bed that would help someone that has had 5 shoulder surgeries. He had me try a hybrid, Tempur, a medium, and soft. When he went to firms I told him my situation with mattress firm and that I have a firm. I bought a Tempur Pedic SOFT queen for $5700, my spouse is going to take my firm bed since his is 10 years old.

i would give these place 0 stars if i could, me and my boyfriend went into this mattress firm…read more. when we first walked in the guy at the desk was crying and he said ( look what y'all are doing to me ) that was our first impression. he was calling me " mama " " queen" " princess " a whole bunch of pet names.. mind you this guy is 50 talking to a young girl this way. having the " princess " try out the beds instead of my boyfriend. and then as we sit at the desk he tells my boyfriend " i'm not trying to get with your girl bro " making the whole situation very uncomfortable. and the guy at the desk tells me to get off my phone when i'm checking an account of mine ? we were the only people in the entire building. also was telling my boyfriend to his face that he is fat. ( which is isn't ) the guy was definitely on some type of drugs.. grinding his teeth and nodding out as well. he also was feeling my hips to make sure i wasn't " sinking in the bed " and had both of us lay on the bed together on our sides. my boyfriend has a video of the experience. if i had it i would definitely send it to corporate.

Bought a King size Stearns and Foster from Dan Taylor, who was very professional and effective…read more Delivery was very fast and the guys were courteous. As a former employee of your competitors, MF customer service is a tremendous difference. Will never buy anywhere else. Thanks!

I'm not too happy with this place. After coming in yesterday and buying a new mattress the salesman…read moresaid his truck would be coming in yesterday or today and he'd call us when our mattress came in. I called at noon because I hadn't heard anything and he told me his truck was "delayed" and our mattress wouldn't be in until monday which isnt acceptable as my husband wouldn't be here to pick it up. I got put on hold and he miraculously found the mattress we had ordered. Which I found to be a little shady, I think in the future when we need another mattress we will be avoiding this place.

Don't go there, don't buy mattress there. First they don't open on time. We went there twice, twice…read morethere was a note - be back at 11 am. So stores hours they don't respect their own hours. Second, if you buy a mattress there and you are not satisfied with it. You don't get your money back, they obliged you to keep and try for 30 days than you can exchange. And third, agent Candy at that store don't care about client who arrived first get serve first. No no . We waited 20 minutes because the note at the door, we tried a few beds than she just continued with a another client that came 20 minutes after us and took her order while we waited. This business and that agent is not customer oriented but more MONEY oriented. That is why I am taking the time to tell you - don't buy there.

Excellent experience and great value. Mgr Tyrone Kelly is friendly and helpful. He asked for my…read morepreferences in terms of both style and price and immediately pointed out the mattresses that fit my requirements. He was able to answer all my questions and was genuinely interested in meeting my needs without high pressure tactics. I would definitely shop here again.

Walked into the Mattress Warehouse Hilltop, Alexandria store and was greeted by Gus. Not only were…read morethe 2 mattresses I was interested in on display in the store for me to test out, but they had them at a great price. Gus was super helpful, gave me lots of information, and I left feeling like I got a great deal. I appreciate how chill he was. When I went to Mattress Firm a week ago, they did not have the mattress I saw online in the store, were not aware of the sales price and the best they could do was offer me a used 'sanitized' mattress. Darlene

Orlando Williams helped me get my new bed in under 30 minutes. It was awesome-but I knew to a…read morecertain degree what I wanted. Well, I chose a softer bed (felt good at the time), and needed to get a firmer one. Mr. Williams helped me, explaining the the procedures for replacement. Again, quick service, clear directions. Thank you, Mr. Williams and Mattress Firm/Warehouse. Your support is much appreciated!

the place is not good at all first of all the workers are not it they have a lot of attitude they…read moreare rude and having an attitude for no complete reasons.

Place has been advertising that it's closing for years please just get tf out of here and go find…read moresomething you guys are actually good at because selling furniture is not it. Y'all would be better off spending 100x more at Ashly's and Marlo's knowing their furniture will outlast the end of the world. Wayfair has better quality and options and if dollar tree started making furniture I CAN GUARANTEE it'll last longer compared to this place

The sales person i worked with (Wayne Chen) was fantastic. The DM he spoke to (I dont know his…read morename) however was terrible. The DM told the sales person that it was ok to give me free shipping on my mattress order (i was with the sales person when he made the call). Wayne told the DM on the phone that he would call him back in a few minutes to complete the transaction and take the shipping fee off. After i agreed to the pricing and free shipping we went through the finance process and got approved and the final step was to have the DM that Wayne spoke to earlier to remove the shipping fee. Well he went missing and could not be reached. And when Wayne contacted another manager/DM by phone he was told that he could not give free shipping. So now the sales person was caught in the middle and he was saying that i would have to pay for the shipping or cancel the whole order. I could see that Wayne was frustrated with the DM and so was I. We just spent 20 minutes setting up the order and applying for finance and now the DM would not agree to free shipping even though that was the original offer. In the end the Wayne said he could split the cost of the shipping with me since it would come out of his pocket. So he paid $50 and I paid $50. I was not happy that the DM changed their mind after we moved forward with the purchase. Not a great experience. Wayne was great and was patient but whoever the DM is, he was terrible and i felt like the DM scammed me and Wayne into paying for shipping for the purchase by saying he would give free shipping and then changing his mind after i applied and got the finance. I will think twice before coming back again and tell my friends about my experience. Wayne was great though and that is why i completed my transaction. Wayne and i split the shipping cost or else i would have to cancel my order and not have a bed for my Mother.

I was helped this evening by Ms. Shahnaz P. She was very attentive and allowed me to explore all of…read moremy options. I am very satisfied with everything I purchased. Instead of leaving Mattress Firm with shopper's guilt, I left feeling fully satisfied with my items. Shahnaz was personable, answered all of my questions, and I felt like she had my best interest at heart. To top it off, the mattress delivery time is only a few days, so this is one less thing to worry about. Thank you for helping me prep my new home with a great mattress package!