Dwayne helped us here at Sleep Outfitters (formerly BMC mattress) and he was so informative,…read morepatient and helpful. We must have spent 2 hours trying to make up our minds because every mattress is a good one. We are happy repeat customers and would return again. This Sleep Outfitters location is a showroom with display mattresses to test out. This location also sells adjustable frames and has displays to test them as well. This location is in a plaza with automotive warehouses and a shared parking lot. You can take your purchase the same day or have it delivered for a modest fee. Highly recommend!

Lee was great! Super helpful and efficient. Glad I found this shop (not sure what else I need to…read moresay... yelp keeps making me type!)

LOVED the customer service here! We had a full explanation with visuals, about mattresses, how…read morethey're made and what constitutes as quality. No runaround when it comes to price! No haggling or giving any discounts on already overpriced products! The price is the price! & I respect that! Btw, their prices beat any mattress store we looked at, by at least several hundred dollars! Lifetime warranty!

If you are mattress shopping you must stop here, ideally first so that you are hip to the…read moreshenanigans of other mattress stores! I just recently purchased a king bed set from here and have enjoyed it so far! This is the actual factory location! So you can view how things are made and supporting local jobs! The salespeople are super helpful and can answer all of your questions. They don't do sales so the price is the price (which is still better than the "on sale" mattresses elsewhere) I found this to be the best part as I had time to come back multiple times and narrow down which mattress I wanted. I didn't want to make such an important decision based on pressure from a sale or salesperson. I highly recommend checking them out for any mattress needs!

I am posting this review to let all customers know to beware of this company. They sell fake…read moremattresses and use reputed brand names to market their fake mattresses. I purchased a Saatva Classic from an associate named Johnny. I used the mattress for a couple weeks and noticed it felt very odd and uncomfortable. I then went to a store and tried the authentic Saatva Classic and it felt completely different from the one he sold. I had someone from Saatva do an inspection on my mattress today and they confirmed that the mattress we bought isn't authentic. I contacted Johnny to let him know that what he sold us was fake. He then apologized and said he would do an exchange for us for another mattress because he can't process any refunds, only exchanges. It was weird to me that he couldn't refund me even after I found out what he sold was fake. He then asked me to drive 45 minutes to his storage to check out mattresses that I can exchange for at no cost difference. I am 9 months pregnant and went to his store with my kid and when we got there , we tried other mattresses, we felt like we had no other choice but to select another mattress. So when we selected another mattress, he then asked us to pay $300 more. He never mentioned once before we drove there that he'd charge us more. He only said come try the mattress and we'll deliver it the same day. I left crying because I faced such a complicated drive during the last 2 weeks of my pregnancy to fix this issue but he was a total scam and a very greedy person. I have sent his company's information to business bureau now to help me get this issue resolved. I don't want any other customer to face this issue like I did therefore posted a review for a full warning. A mattress is something you sleep on for years and decades. Everyone should get the product they pay. Nobody should ever receive fake products. Its just so wrong!!!

After purchasing a mattress from another firm, I was miserable and planned to return it. I began…read moresearching for a new mattress and found Premium Mattress Outlet on Google. Impressed by the high rating, I decided to check it out and I am glad that I did. Johnny was incredibly helpful, and it's clear he knows and understands the mattress business. He found two mattresses that perfectly suited my needs, and let me spend about 45 minutes trying both of them out while we chatted away. He also found a box spring for me that was exactly what I needed. He delivered both for a nominal fee. I couldn't be more pleased or say enough good things about Johnny and his store! My sleepless nights are over! Thanks, Johnny!

The absolute worst experience from start to finish…read more Salesman Bryan sold me $1800+ of merchandise including a mattress that was out of stock. He told me he would update me with status in a week if not sooner. Never received any status on item. Had to call multiple times to finally learn that the mattress was not ordered because apparently the delivery truck brings a random assortment of items and not what a customer ordered? Crazy that I paid up front for an item that wasn't prioritized. I am also convinced that had i not called and showed up in person that I never would have received any status. I finally canceled the mattress and requested delivery and setup of the furniture items. Again, Bryan was supposed to call to schedule, never heard from him. Had to go in store and speak with manager, Anna to schedule the service. So unprofessional all around. Again, I paid for everything up front and couldn't even receive the courtesy and convenience of a phone call to schedule delivery/setup. Fast forward to delivery-another nightmarish ordeal. The two delivery personnel were rude, immature, and unfriendly. They claimed that they didn't perform setup and could only delivery despite Anna telling me that my items would absolutely be setup. What kind of furniture store wouldn't offer setup? After calling the store, it was finally determined that the delivery men would set up the items. Again, their attitude was appalling. They were clearly angry that they had to perform an additional 30 minutes of work. And the best part? Of course as soon as the items were unboxed, it was discovered that the incorrect hardware was in the box. I suppose the plan was for me to discover this on my own and be unable to setup the items. After receiving instruction from the store manager Anna, the delivery crew came back with correct hardware and setup. It was nearing 9:00pm when they finally finished. It was laughable when finally setup. The dresser I paid over $600 for was ripped up, scratched and just horrifically banged up. Looked used honestly. The bed posts weren't correctly setup. I of course called the store next day to return the item and ask for a refund. Anna was agreeable, but not apologetic and never once offered an apology. My only ask was that different delivery drivers pick up the item as I didn't want the original two back in my house. I was promised a manager would collect the item. But of course the same ineffective crew turned up much to my discomfort. I will never work with this store again or any American Freight. The manner is which I was treated is deplorable and quite frankly the store should be ashamed and embarrassed if this is the highest level of service they can provide. Do yourself a big favor-avoid this chain and service your furniture needs anywhere else. I've had great experiences with Kane's, Rooms to Go, and Cort, etc... You'll deal with professionals in those locations.

Had a great experience with Gary as my sales person. Very informative and patient. Furniture not…read moredelivered yet, but the process was simple and easy.

We worked with Sandi. She was the manager of the store. She greeted us as we walked in. Helped us…read morefor about an hour to understand all the differences in mattresses. They also had interested free financing which really helped us. I would greatly recommend this store and Sandi.

My husband had previously sworn never to step into a Mattress Firm ever again because of a bad…read moreexperience at a different location previously but we needed to get our college student a replacement mattress on a one-day trip and the mattress experts at this location completely redeemed the company. The service was excellent and our daughter was able to have a new bed within a day. They were able to work with our budget and have everything delivered and set up. I wish I remembered the two women's names that worked at this location on 10/15/2022 because they were both so incredibly friendly and helpful.

In February I was in need of a new mattress and decided to go to Mattress Firm Winter Park instead…read moreof running around all the different furniture stores that offer dozens of mattresses. I was greeted by a very nice gentleman called Juan. He listened to my needs and wants.... and budget!!! He then steered me in the direction of three different mattresses for me to start my search. I am Interior Designer so I knew what I was coming in for. But decided to try all the mattresses since I was there. The original one I wanted, I could not find on the floor to test, so I decided to try a completely new company called Stearns and Foster. This is a very high-end mattress firm and I had not considered them, thinking they would be too expensive. I ended up buying the Stearns and Foster Cassatt pillow top. I was in heaven. What an incredible mattress.!!! Unfortunately, I have a bad back and hip problems, so after a couple of months, my body was hurting. Alas, the mattress was too soft for my body and my needs. I looked at the return policy and realized I could still return the mattress and pick out another one that would support my body in the way it needs to be supported. I called mattress firm and they told me to come in and they would take care of me right away. I went in, I was greeted by Juan again with a great big smile. We went over to the desk in less than half an hour he had processed the return of the Stearns and foster mattress and processed the sale for the Beautyrest beyond , that decided to buy in the end. I happened to luck out .....there was the exact mattress I wanted, coming in the very next day! I got a call and before I knew it I had a new mattress being brought over to my home and the Stearns and Foster one would be taken away. That is what you call customer service!! If you are in need of a good mattress, don't mess around ordering roll up ones on the Internet, just go and get a great deal with Juan!

My parents have been hounding me about getting a new mattress for years (my old one was pushing 20…read moreyears - yes, I know - totally past due for getting a mattress!) since I let them sleep on my bed when they visit. So, during their most recent visit, they told me that they were buying me a new mattress and weren't taking excuses. Since they had such a positive experience at Mattress Firm in their town (Melbourne), they took me to the Mattress Firm closest to me (Winter Park) and we were very glad with this decision. First of all, I have to give a shout out to our sales representative, Rafael! He wasn't pushy and encouraged us to take our time while showing us a variety of mattresses and explaining the differences between them. Rafael was also very patient (I'm pretty indecisive) and alerted us to all the sales and discounts that they were offering at that time. Therefore, we got an EXCELLENT deal on the queen-sized Beauty Rest mattress I decided on (which is awesome and enhanced my ability to sleep!). I also need to give a shout out to the Mattress Firm delivery staff (sorry guys, O can't remember your names!). They were friendly, clean and very careful with taking out my old mattress and setting up my new one. They even wore disposable booties to cover their shoes so as to not dirty my floor - very much appreciated! The next time I need a mattress (I'll try not to wait another 20 years!), I'm definitely making a return visit to this Mattress Firm!

The store is always presented nice. Their seasonal selection is always great…read more Was hoping some fall/halloween would be out already, but maybe in June Staff was helpful. We had questions about some furniture.

First of all, you can find anything here. But my favorite part is you can shop online and see if…read morewhat you want is in store, and then go get it. That way you don't waste any time, which is easy to go when you go in. They have everything. And a ton of stuff you don't need but want. I enjoy their wide selection of planters. I also go there for the patio furniture chair pads and pillows. They have all kinds of designs and shapes and sizes. They have many door mats, for all the holidays/seasons too. I recently went to get a hamper, since my last one finally fell apart. This time, i got the bamboo double (divided). It was easy to put together and it's lightweight but quality. In January, I went and bought all sorts of Christmas ribbon on sale for projects I wanna do this coming Christmas. I would recommend this place for holiday stuff and hope decor for all seasons. They also have quite the selection of frames and mirrors. Parking is plentiful. Although I shop quick and get out before I spend too much, I like that their shopping carts have a drink holder!!! They know you're gonna spend some time there haha. They have a text and email sign up and historically I got an occasional coupon. Not sure what happened to that- maybe I unsubscribed? But it used to come on your birthday at least. Oh well!

Una tienda bastante surtida. Los precios son económicos y la calidad es buena también. Los…read morerecomendaría, la atención excelente.

Not bad for a layaway type furniture store. You can buy the…read morefurniture out right or you can finance it . I came here looking for a dining room set when I moved in to my condo about five years ago . The prices were decent, but I didn't find what I was looking for exactly . They do have a good selection of furniture like beds, chairs, and couches . Maybe I'll check them out again when it's time to upgrade !

This was my first time at a mattress store so I didn't know what to expect. After having a terrible…read moreexperience across the street at a furniture store, we decided to go to Mattress Firm for our mattress purchase. The experience was night and day, we were welcomed and no one pressured us into buying an expensive mattress. They gave us recommendations and took their time to explain their options and also listen to our needs. Kathy and Crystal were wonderful and helped us make the right decision for us. We purchased the mattress on a Sunday and it was delivered the next day. The delivery fee even included taking the old mattress with them. We had a great experience and in the future we will come back here. For now, we are enjoying our new mattress.

The sales person, Sandy was so informative, helpful, pleasant and patient. The entire purchase…read moreexperience was the best! The mattress is very comfortable, but I think it's about 2 inches shorter than the last queen mattress I had since I had a foam topper cover and it was longer than the new one just purchased. Measuring seems essential to tall people over 5' 10". The best part is the free adjustable platform. I can highly recommend this business easily, delivery went smoothly and efficiently, as well.