Five stars!!! Sharam and his team were absolutely amazing and such a pleasure to work with. They…read moreeven stayed after hours to help me fit my new rug into my car without a single complaint. It was an amazing personalized experience, and I truly appreciated their outstanding customer service. To top it all off, my new rug looks absolutely incredible and is so comfortable!

Five stars! Sharam was excellent to work with and we ended up using him and his various crews for…read moreall of the needed renovations to our new townhome (painting, countertops, new floors and carpeting). Our floors look great , countertop is beautiful and the carpet is perfect. Sharam gave us thoughtful advice about which product to choose and did not push the most expensive option when it was not necessary. He was low key and helpful, never pushy and always easy to work with. I would not hesitate to use him again for any additional renovations and recommend him highly.

I would NOT recommend Z&R Furniture -- aggressive sales experience and disappointing customer…read moreservice I purchased Southern Motion furniture from Z&R Furniture, and while I have been impressed with the quality of the Southern Motion furniture itself and the professionalism of the delivery team, my experience with Z&R's sales process and customer service has been extremely disappointing. The problems started during the sales process. The sales approach was excessively persistent and, in my experience, became uncomfortably high-pressure and coercive. I was repeatedly pushed toward making a purchase, and the experience became uncomfortable enough that I now believe this is the point where a customer should simply walk away. A furniture purchase should not feel like you're being pressured into making a significant financial decision before you've had adequate time to evaluate the product and price.Unfortunately I was not on my 'A game' the day I visited Z&R - and the sales team AND OWNER took complete advantage. My strongest advice: do not sign the sales receipt until you are absolutely certain you are ready to purchase. My experience was that once the sales receipt was signed, Z&R would not allow me to cancel the purchase even though they did not provide the documentation they promised. Knowing that beforehand would have significantly changed how I approached the transaction. I was also led to believe that I was receiving a substantial discount on the furniture. After eventually obtaining the actual product information and doing my own research into the specific Southern Motion models and configurations, I have serious concerns that the price I paid was not consistent with the level of discount that was represented to me at the time of purchase, nor was it comparable to other companies who openly place their purchase price online. This is where the lack of timely product information became a major issue. I repeatedly requested the actual manufacturer model numbers, SKUs, and product specifications for the furniture I had purchased. That information was not provided in a timely manner -- and by "not timely," I mean I literally did not receive the information until the day before my furniture was scheduled to be delivered. That delay was particularly problematic because without the actual product specifications, I could not independently research the furniture or compare prices with other Southern Motion dealers while I still had an opportunity to make an informed decision about my purchase. Had I been given the model numbers and specifications when I requested them, I could have researched the exact furniture, compared legitimate dealer pricing, and evaluated whether the discount I was being offered was actually competitive before the furniture was delivered. There was also a significant problem with communication surrounding delivery. My furniture was delivered outside the estimated timeframe I was originally provided, yet I received no proactive communication or follow-up from Z&R explaining the delay or providing an updated delivery timeframe. I had to pursue the information myself rather than receiving the level of communication I would expect after making a substantial purchase. To be fair, I want to make an important distinction: the Southern Motion furniture itself appears to be high quality, and the delivery team was professional and did a good job. My concerns are with Z&R's sales practices, pricing transparency, communication, and customer service, not with Southern Motion or the people who ultimately delivered the furniture. My experience has left me with the impression that Z&R is much more focused on closing the sale than taking care of the customer after the sale. If you're considering purchasing from Z&R, my advice would be: Do not let yourself be pressured into making a decision. Do not sign the sales receipt until you are completely certain you want to purchase. Get the manufacturer's exact model numbers, SKUs, materials, colors/leathers, and specifications in writing before signing. Research the exact products and compare prices with other dealers before committing. Get a realistic delivery timeframe in writing and ask how delays will be communicated. Don't assume that a large "discount" necessarily means you're receiving a good price -- verify the actual market price yourself. For me, the biggest lesson is simple: when a sales process becomes excessively persistent or makes you feel pressured into buying, walk away. You should have enough time and information to make an informed decision about a major purchase. I really like the Southern Motion furniture and had a positive experience with the delivery team. Unfortunately, those positives don't overcome what has been a very frustrating experience with Z&R Furniture's sales practices and customer service.

Buying furniture can be such a stressful life event--especially when you're trying to find a good…read moredeal without getting scammed. We needed seating for our small apartment that could comfortably fit two people and a dog while also being practical and cozy. As a book girlie, I wanted something perfect for lounging with a good read, and that's when I came across the Ashley Stupendous Oversized Chaise--love at first sight! But the price on the manufacturer's site? Nearly $1,200 (not including delivery) and a 4-6 week wait. Determined to find a better deal, I scoured the internet. Facebook Marketplace? Shady sellers, sketchy vibes. Other discount sites? Either seemed fake, didn't ship to my location, or had questionable addresses (seriously, Google Maps had me side-eyeing some of them). Just as I was about to give up and pay full price, I decided to narrow my search to local stores--and that's when I found Z & R Furniture. At first, I thought it was another "too good to be true" site, but since I grew up in Woodbridge, I recognized the shopping plaza and knew it was legit. Could I have driven over to check in person? Sure. But let's be real--I had books to read. So, after running it by my boyfriend, we decided to go for it. Best decision ever. Our chaise arrived in just 2-3 weeks--way faster than the manufacturer's estimate--and the total price with delivery was under $1,000! The delivery process was seamless. They called my boyfriend 30 minutes out, then called me again when they were closer to confirm details. Once they arrived, they carefully unloaded the chaise and brought it straight into our living room without a hitch. Since we're right by the elevator, no stairs were involved, but the whole process was still super professional and efficient. I highly recommend checking out Z & R Furniture for your next big furniture purchase. Not only do you get great deals, but you're also supporting a local business--a total win-win!

Was looking for a LONG time for a contemporary style sectional sofa, to replace my Ekornes…read moreStressless sofa that was approaching 20 years in age. Found exactly what I was looking for on Z Modern Furniture's website - the 625 by J&M Furniture. Wife and I visited the store in Alexandria to try it out - it passed the sit test, so we pulled the trigger. Gus arranged to have our old sofa removed for a very reasonable fee. Delivery / removal day went off without a hitch, just over a week from placing our order. Luis and Bryan were super professional - disassembling our Ekornes to ensure it would fit through our narrow stairway, and carefully hauling our new sofa up said stairway without a scratch. Wife and I couldn't be more pleased. We'll be ordering from Z Modern Furniture in the future, and recommend it to anyone who likes contemporary furniture.

Nowadays it's difficult to find the look and the comfort both qualities combined in one piece of…read morefurniture, but the staff out there at Z Furniture were very helpful. She found me exactly what I was looking for in a Sectional from their catalog and of course they had similar Sectionals in the Showroom to try. I purchased an Italian Leather Sectional in mushroom color two months ago and I'm glad I did. In my long history of furniture purchases, I would rate Z Modern Furniture Store as one of the best Store in every sense possible.

they will rip you of your money. they are thieves.for an item not delivered, they refused a refund…read moreAnd they keep toying with someone. I regret going to their store.

I purchased a bedroom set and in less than 6 months, the dresser and nightstand fell apart. I reach…read moreout to headquarters to file a claim to repair or replace the "Ashley Furniture" and was informed they would get back to me in approximately 3 weeks. I reached back out to them after 6 weeks; I've still received no response. Not only is it falling apart, it is splitting. PLEASE BE CAREFUL purchasing furniture from this place.

We were looking for a new mattress/bed for an upcoming move and had several we were highly…read moreinterested in. We visited the Tempur-pedic flagship at Tysons and worked with Chanda who was extreme knowledgeable and a delight to work with. She was patient, thoroughly explained all the technologies, and provided us space to discuss our decision. We found (what we hope to be) an amazing bed that my husband I will both love in a safe and friendly environment. Can't wait to get our new bed when we move into our new house soon!

We bought a mattress here recently - and it was a great experience. I have been wanting a…read moretempur-pedic since I was a kid, so I finally treated myself and bought the mattress and smart base. COVID Pre-Caution - The employees wiped everything, had masks/face shields, provided us with a sheet to use to try mattresses, and had hand sanitizer almost by every bed Employees - Honestly, they were great. Skylar was very informative and assisted us throughout the process. He gave us an honest opinion and was not pushy at all, which is why we came back to buy the mattress here. The manager Chanda (I believe, sorry for the spelling) was AWESOME and funny, and gave us the best deal possible. I rarely leave reviews, but I had a great time dealing with this store and product, that I highly recommend you use them if you are in the market for a new bed/base! PS - I asked what delivery was like and they stated 7-10 days. I had family coming in the next weekend and asked if there was any way to expedite. They said they will try...I received the mattress three days later. SO HAPPY!!!! Thanks again!

Love my new kitchen cabinets! Great quality, beautiful…read morefinish, with fantastic customer support from start to finish. We highly recommend W Kitchen & Bath for kitchen renovations!

Had two bathrooms remodeled by W Kitchen and Bath a couple of months ago. Overall the experience…read morewas good. All workers seemed very knowledgeable, professional and friendly. Would recommend them for remodeling.

I went to Art Underfoot looking for 2 oriental carpets for a bedroom and family room. I was greeted…read morewarmly and spent the next hour looking at their beautiful carpets. It truly is like going to an art gallery! The carpets are outstanding quality and range from antique to modern. The Nasseri's were so helpful and patient as I made a decision. I walked out with 2 beautiful carpets at a very reasonable price given their high quality. I highly recommend Art Underfoot and wish I had room for more of their carpets!

Great service, fair prices, and very nice job. I wanted to get our oriental carpet cleaned and…read morerepaired, and so I got some prices from several different places. Nabi was right in line with the others on price, though there was another place that would have been cheaper had we been willing to deliver the rug to their plant. We didn't really want to do that, so that discount was immaterial. Nabi worked with me on scheduling a pickup that was very convenient. The two guys who showed up were friendly and professional, and gave me some good information about how much the repairs to the torn fringe corners would be. He noticed we had no pad under the rug, and had no trouble talking me into buying a rug pad -- thankfully, I had already done research on rug pads, and knew the one he was offering me was high quality and an excellent price. Easy sale :-) The cleaning took a little less than a week, and the repair took only a few days. For the return of the rug, once again it was at my convenience. The friendly folks who brought back the rug placed the pad and the carpet where I wanted them, and were pleased that we were pleased. I was beginning to think that there weren't any places left that took pride in their work and were good to their customers. But Art Underfoot has restored some of my faith in local business!