Came here to leave Dr Khoo a review, realizing I haven't previously reviewed her and was surprised by such negativity. I have no issues communicating with her and find her very warm, supportive and pleasant. Sure, the first time I came for my appointment the wait was longer than anticipated but it was a completely last minute appointment for an unexpected issue. Since then, when realizing I was overdue for my annual exam, I didn't for a moment hesitate to make an appointment with her. This time there was virtually no wait and I was in and out in 30 minutes and Dr Khoo was lovely the entire time. I would recommend her to my friends, especially ones who usually fear going to the doctor, because Dr Khoo bedside manner is fantastic. read more

One star is too much! Dr KHOO isn't a competent Dr. She is misleading her patients with pertinent information. She is hours behind.

I wish I'd looked at Yelp earlier. I just tried to see this doctor. I was asked to join an electronic platform ahead of time but surprisingly was not asked to fill out any forms ahead of time. I was also not told to come early to fill out forms. I arrived at 1:27pm for a 1:30pm appointment. At that point I was handed multiple pages of forms to fill out. At 2pm I was still sitting in the waiting room. Another patient had come in with a 2pm appointment for the same doctor. It turns out the doctor was running at least 45 minutes late but no one said anything to me. At 2 I asked how much longer I'd be waiting. The receptionist said they'd be putting me into a room in about 10 minutes. At that exact moment I heard the doctor go into a patient's room and say hello. I asked, "Is that the doctor? Is she just now starting that appointment?" They said yes, so the claim that they'd be putting me in a room in 10 minutes was a lie. The state of medical care in this country is indeed in crisis. I am a clinician myself and I'd probably be fired if I ran 45 minutes late all the time. read more

My review is two part - 1) Dr. Khoo's care during pregnancy and delivery and 2) customer service and billing Re her care - Dr. Khoo is knowledgeable and overall, we had a good experience as to her care. This was my first baby and during the pregnancy she was kind and paid attention to me. I had to be induced and she was attentive to my care and great during delivery. My baby came out safe and sound, and I will always be grateful to her for that. Re her office customer service and billing department I agree that the wait time for her appts is insanely long. I think on average I waited an hour for a 5-10 min appointment. I was willing to overlook this however, because I understand that private practices are tough to run. The real reason for the 2 star rating is the treatment from her "billing department" which I'm convinced is a single person who is bitter at life. I was billed over a thousand dollars as my deductible after the delivery of my baby. This is an unavoidable cost as you know. When I received the bill, I asked for a payment plan because there was no way I could make a one time payment that large. I was outright denied and instead told to "put it on a credit card." I explained that this was an unreasonable ask and that I have been able to workout payment plans with every other provider and I was willing to sign something. After a lot of back and forth, her "billing department" charmingly told me that it wasn't the doctor's fault that I "didn't want to pay my bill" and threatened collections. The overall experience was rude and completely unreasonable. I have never been denied a payment plan. As a patient, I have paid all of my bills with her and have never indicated reneging on a payment. I understand that I am not entitled to a plan, but I can't believe that her practice is banking on my immediate payment of that bill so I don't understand why her office is so aggressive on this. Again, I have always been able to workout a payment plan with providers so it's mind boggling why they won't budge. Maybe a thousand dollars is chump change for some, buts it's quite a bit of money on my end. I one hundred percent intended to pay this, but I guess now I will have to deal with collections. Anyway- beware large bills and unreasonable "billing departments." read more

WORST CUSTOMER SERVICE FROM A DOCTOR'S OFFICE. They have incompetent, miserable and unfriendly staff. Came here last week for a UTI check. Front desk checked all my vitals and gave me a pee container AFTER THE FACT I got out of the bathroom to pee. I asked if they have bottled water or filtered water to help me pee again but unfortunately they don't. I waited 1 hour for my visit and only seen by Dr Khoo for less than 5 minutes. What a waste of time! NEVER COME TO THIS MEDICAL OFFICE. I had to cancel my next scheduled appointment because I found a better OBGYN. read more

Please return my overpayment as soon as possible! You have been holding my three hundred overpayments for over half a year! What you are doing to hold my overpayment is totally illegal. And ignoring my phone calls and emails makes your office look like a cheater. My insurance told me you have no right to hold my overpayment money! This is so unprofessional!!!!!!!!!!!!! read more

They have never had so many negative experiences in one place from the visit's going past your time over an hour she spent five minutes with you and that's if she remembers you're there most of the time she has to get reminded you're in the room. To the dog being let in the back even though it's a doctors office. To you communicating with her about your disability information and her still getting it wrong and now you're struggling with payments. Your job sending disability paperwork and her holding on to it not filling it out, not communicating until she sees you and holding your claim back. I'm high risk so I've had very many appointments and I've been telling her every time I'm still bleeding and cannot return to work. Communicating every week so she she knows you're off work and still puts your return date so wrong you are broke. 6 months pregnant and she is on vacation while I struggle with her errors. If I had any other options for my prenatal care I'd go. This is one of the worst experiences of my life. Would never recommend this place I wish I could report her. read more

Women's Health Specialist: Maureen Khoo, MD, FACOG - Lobby - Obstetricians & Gynecologists Near Me - Los Gatos, California

Dr Khoo is holding patient's overpayment to cover her own late claim submitting mistake. She's a liar and keeps using different excuses to hold patients money. So as her office stuffs such as Ryan H. read more

This is a horrible experience!!!!!! I made appointment at her another office in Mountain View. I went there and I waited for ONE hour to see the doctor. I don't know if they booked too many patients or what, but this is unacceptable. But there is worse..... Even worse , the Dr Khoo recommended me to do a mammogram. And I called the hospital to make an appointment, The earliest date they had was two weeks later. Since my insurance company need authorization, the hospital made an appointment for me, but they will cancel it one day before the actually date if they didn't receive the authorization. So I called Dr Khoo EVERY SINGLE DAY in order to get it done. I don't know why it is so hard but she definitely took her time. Eventually, She did it, and you know what, she made a mistake. And I appointment got canceled So then I need to call The El Camino Hospital to make another appointment which is another two weeks later. Then call Dr. Khoo again and AGAIN to get it done. And then call back to El Camino Hospital to make sure she didn't make any mistake this time. Worst experience ever!!!! please don't come to this place!!! read more

ugh. i wish i saw how horrible all these reviews were before starting to see her. so many regrets. The staff are unresponsive and never get back to you so you have to make multiple calls just to get an appointment. At the office, I saw the staff chatting with one another, completely ignoring the ringing phone. they can't seem to figure out how to run billing - ive never received an invoice for anything before, but received multiple from them (they didn't contact my insurance? idk what happened there) and when i called to get a procedure scheduled, they refused to do so because i "changed my insurance" when i didn't. it took me about 3 months to get a 15 minute simple procedure done. something that took no more than a month with my previous provider. i fought with the receptionist so many times over the phone because they were so incompetent and unaccommodating. i immediately asked my pcp to refer me to another doctor as soon as i FINALLY got my procedure done. the first appointment was easy to schedule and then after that it was hell. taking the wait to get an appointment with another provider is worth it because this office will waste your time for months after they first see you. i have high pain tolerance but screamed in pain during my procedure. even after i got my procedure done, ive had over a month of persistent pain and despite reaching out to Dr. Khoo and her office for advice, they were unhelpful, saying that it was "normal". given my terrible experience here, i got a new referral to see a new provider and they immediately expressed concern at my level of pain. hopefully this doctor hasn't messed me up too badly. never ever coming here again. if you read this, please do yourself a favor and find a different doctor. read more

Since I can't comment below, I'm writing an update instead. Dr. Khoo clearly does not take accountability as you can see from her comment below. No, I was not an "add on" patient. I had the appointment set for weeks. Clearly I'm not the only patient with issues with this clinic (please see the various 1-2 star reviews below mine). As for the infection, the doctor hardly seems "hesitant" considering she's prescribed me antibiotics before. The issue isn't that she was worried about antibiotic resistance, believe me I was also concerned about this, the issue is I had symptoms I brought it to her attention she told me she wasn't concerned. I went somewhere else, I WAS CONFIRMED WITH AN INFECTION, and then was treated by another doctor. All she had to do was a urine test but I wasn't given the time of day. And for the two faxes, that's great your office has two, but why is it when I faxed something to Desiree she told me that she can't access it because it went to the office fax? That's weird? Or when I went to the office one time and asked if they received a fax of mine their office staff had no idea a fax even came in. Let's stop gaslighting our patients shall we, and take responsibility for the faults in your private practice. But it's fine, because I won't ever be back at this doctor ever again. The lack of accountability is actually crazy. Any fax I had sent was during your office hours, I confirmed the phone number WITH YOUR ADMIN STAFF whenever I had one sent, nice try, my fax was not lost, please stop making excuses over and over and just accept accountability. Either way it's your responsibility and your staffs responsibility to ensure all paperwork and insurance information is accessed or received. You don't need to "confirm the complaint" me, the patient, is telling you and the rest of the world my complaint you should just believe it. I'm also not going to keep going back and forth anymore, it's over and done with, I won't be returning. Have a good day. read more

At my first appointment, I waited over 1hr for a 15min appointment. At my second appointment, I waited 45min for a 15min appointment. I had a biopsy done and cannot get test results even though I have called the office 6x over the past 3 weeks. If I felt like she was a good doctor and trusted her, I may be willing to overlook the chaos of her practice. I will definitely need to find a new OBGYN. read more

Dr Maureen Khoo has been my physician for 15 years. Dr Khoo and her staff are professional, kind, patient and informative. I would highly recommend Dr Khoo for your gynecology c read more

I have been looking for a doctor who specializes in menopause and Dr. Khoo was a referral from my primary care. At first, I was able to get an appointment fairly easily and was excited. After my appointment, reaching Dr. Khoo has been impossible. I am assuming having a patient portal where clients can communicate with her and her staff, should be easy, but it is also impossible. I get no response on there as well. I would have to call the office multiple times and leave voicemails with no return calls. She told me I was menopausal but did not explain anything to me. The last incident was me asking for my blood results for my estrogen level and why it is not on the portal. It took many tries and finally got a hold of someone at the front desk. The staff told me he would get it to me at the end of the day (8/25) and yet nothing is on my patient portal. I do not recommend Dr. Khoo for anyone needing help with menopause. read more

First yelp review I've ever made. Horrible experience! The front desk/ other employees were very nice, but the Doctor was just straight up unprofessional. Never had an experience like this, seems like no one knew what was going on. Waited around 40 mins to see the Doctor. When I called the Dr back after my appt to explain what I was upset over she began to try and belittle me as much as she could. She came off as though she was trying to make me feel poor or something. Was also raising her voice at me in her office??? Weirdos will be weirdos but never again, and don't recommend for younger ladies that feel more comfortable when I person is nice and comforting. read more

Once again, Dr. Khoo has proven to be a hardworking and caring physician. Friday night around 9 pm, she texted me with the results of my pap smear and she wanted me to take medications as soon as possible to take care of my medical condition. Thank you Dr. Khoo for always going over and beyond the call of duty! read more

Dr Khoo is extremely thorough and supportive. Often makes calls after hours. Her office staff is always pleasant in person and over the phone. She is a great advocate for better health care overall! read more

2 stars because she answered all of my questions and the receptionist was on her game....otherwise 1. First impression when I walk into the office: Hot, small, and cluttered. Receptionist was nice and appeared to know what she was doing. The MA that brought me into the room gave me the impression that she was new. She weighed me and then timidly asked me how tall I was instead of just bringing down the measure to my head (not a huge deal but seemed lazy and strange) We go into the room and she doesn't say much and asks me questions that I spent time answering in the many papers I filed out before the appt. The room is just as cluttered as the waiting area and the reception office. It also seems like they don't have cleaners. There were two bottles of ultra sound gel out and one with the lid open. (Doesn't seem very clean) Dr. Khoo seemed nice, but uninterested and a bit fake with an occasional cheesy, stereotypical foreigner smile and head nod. Always agreeing to what I was saying, (or at least her head nods made me feel that way) Worst of all she took her gloves off after and put them on top of containers on the counter instead if the garbage!!!! Wth?!? GROSS!!! Left my tests open...idk seems like she does it for the money or is just ready for a Career change. read more

Women's Health Specialist: Maureen Khoo, MD, FACOG - I think there is a better place for these USED gloves - Obstetricians & Gynecologists Near Me - Los Gatos, California

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Wife and I went and had no beef with the doctor, but the staff assistant gave service mediocre service at best. We weren't greeted in a timely manner and sat there for a minutes. We've gotten better service at McDonald's. Three stars for free WiFi and an okay experience with the doctor. read more

Every visit I had , always have to wait more than 25 mins even with Appointment . Will never recommend this practice Unfortunately No time management read more

If they ask your credit card to charge upfront, and claims to refund you later, don't do that ...

I actually come here to see Dr. Kohut (only at this office on Wednesdays). I absolutely LOVE her! She delivered my first child and was an amazing doctor with great bedside manner, and now I'm on my second! I was very excited to see her again (it's been 2.5 years) and, like always, she is still as pleasant as ever! I always make my appointment for first thing in the morning (usually 9:30) and I'm in and out by 10:30. It's always quick and painless! I have also seen Dr. Khoo when Dr. Kohut was out of the office, and she was also very pleasant and knowledgeable :) read more

I arrived for my appointment and was told upon arrival that my appointment had been cancelled due to an emergency. No one called me throughout the day to inform me of that and I had to leave work early to attend the appointment. I went for a particular test. The doctor did an assessment, which she was not gentle with, and then hardly told me anything. She didn't ask if I was sexually active but rather assumed. The tests confirmed my prediction. I thought it was all covered until I received a bill from a lab charging me over $120 for 3 different STD tests, which I did not authorize. When I called the doctor to contest the charges and ask why she had completed these assessments without directly stating that they would not be covered by insurance, she insisted I ASKED for them. I will not be going back to this doctor. read more

I have been a patient of Dr. Khoo for almost ten years. She has been and continues to be my perfect doctor. I have trusted her with my major surgeries, minor procedures and yearly check-ups and she has never failed to provide excellent care each time. She is the most caring and sincere doctor, truly professional in every way and always tells me the truth concerning my health issues. She takes her time talking to me at every visit and LISTENS TO ME! If I need her assistance she is ready to help, calls me one the phone at night when necessary even if its just to talk or set me at ease. Her front office is quick to respond and calls me back when I request it. I know she is always "there" for me when I need her and I could not imagine going to any other doctor.......ever!!! read more

My sister in law had an appointment in maureen Khoo's office & I decided to write a review because of how memorable this was for us. do NOT I repeat DO NOT come here if you are looking to be seen exactly at your appointment time. This doctor has no consideration of time or urgency for her patients. I had just recently moved from Missouri at that time and decided to move to SJ to be closer to my husbands family. My sister in law had been going to appointments in the same facility and was in need of a new Gynecologist so it was convenient that Dr Khoos office was right there. We waited for an HOUR and decided that enough was enough so we left as we were never seen. I have never been to a doctors office that made you wait THIS long. There were multiple people in the waiting room waiting to be seen like we were. You could hear the doctor screaming in her office on the phone, so much for patient privacy because you could hear EVERYTHING. I would be embarased knowing other patients were hearing my test results in the waiting room. Not only that but you could hear the doctor scolding her staff too, how embarrassing!! Ill give this office a one star because of how punctual the front desk girl was with checking us in and how clean the office looked. Can't imagine how she is with patients if this was the first impression we were getting from this doctor. Definitely should've read the reviews for this office before coming in because it seems like a lot of people were complaining about the same thing. However on the bright side my sister in law and I are now seeing a new gynecologist at Stanford and she is great! There is something about being seen in an actual hospital rather than someone's private office that is so much better because it seems like this doctor is biting off more than she can chew! read more

Doctor Khoo is my OB and also my favorite doctor. She is nice and learned. She really likes to help all of her patients and like a friend. She is really care about me and can remember all the details which I told her. She always gives me some good advices and very reasonably. I am with her about 8 years and still gonna be her patient in my life. I think I will always here. And her Chinese is also really good. If you have a Chinese parents only can speak Chinese she can talk with them easily. And she also introduced her pediatrician to me. My kiddos love their doctor so much too. read more

Dr. Khoo is a wonderful human being and excellent doctor, she has been our family's doctor for past 12 years, helping deliver for us 4 children along the way. Always caring, professional and confident, she has been there for us in most important moments of our lives. So we're very grateful to have her,and we're definitely highly recommend her to everyone. read more

I had an appointment with Dr. Khoo mid December for an ultrasound. I made sure to complete all the paperwork ahead of time to have my old medical record transferred to them. They told me everything was good to go and everything looked fine. During the appointment she spent about 7 min with me (including ultrasound) and said everything looked good. After two weeks I get a call from the nurse requesting that I get another ultrasound at another center. After doing so, I never got a call back about the results. Naturally I thought everything was fine since usually Dr.'s only call when there is something abnormal. After a few months I decided to go pick up a copy of my results because I started to feel some pain. Turns out Dr. Khoo should have called me as the results revealed I needed more immediate attention. Then I was billed for my co-pay. I called in to make the payment and they didn't even ask my name to pull up my information. I had to repeat my name to make sure they knew who was paying and I made sure to get a confirmation number. I know they did not look up my information because they even asked how much I needed to pay. read more

I made a prenatal appointment after finally getting Insurence 25 weeks into my pregnancy! I was elated. I made my appointment a week ahead of time. But when I arrived, I was not on the calendar. She saw me for about 10 minutes then sent me off for tests. I asked her to fill a vitamin B-12 injection script for me since it is the only thing to help my nausea. She agreed all I had to do was call in and/or have my pharmacy call it in. I called it into the pharmacy. They called her. No response. I called and kept getting the old "I gave her the note" routine. I was in an accident where a semi ran me off the road and she not only never answered my call, she never advised me to see the hospital. She did call me late Monday after the accident while I was in the hospital and she sounded quite inebriated. Here is the deal. I don't feel that my care is important. I called to speak to her and was on hold for an hour and hung up on 3 times in between. When I finally got her on the phone she was extremely combative. I understand big Pharma and I understand the pressure doctors are under to get Zofran prescribed to all sickly pregnant people. But I refuse to fill my body with that crap. I also refuse to be treated like I was today. read more

This is my second time coming here for OB and each time they disappoint more. My fist appointment was ridiculous, it looked like they had no information while they had sent me to get blood work to get a pregnancy confirmation. First one of the nurses asked why I was there for? Then asked did you missed my menstrual period? After they requested me to get blood work done... After Dr.Khoo came in she did the ultrasound but sadly we didn't get an ultrasound picture because her machine was "broken" but then she proceeded to print something of the same machine... 4 weeks later I came in today and the same thing happened. When I mentioned to Dr.Khoo that I would be changing doctors not an ounce of care in the world ... on top of the fact that they give you no guidance as in what prenatals to take , they send you to get blood work done but wait 4 weeks to tell you that you have low vitamin d which I would think that's something they would call you and address it as soon as they find out right? If this is your first pregnancy this is definitely not the place to come! & if this is your second like mine you are completely shocked of the quality of patient care you receive in this place . Stay away! read more

Unless you have insurance that isn't through Santa Clara County or Covered CA in Santa Clara County do not waste your time like I did trying to make an appointment with this doctor who clearly only cares about money. And who has untrained unprofessional front office staff. I was so excited to meet Dr.Khoo and even switched my insurance carrier to *try* to make that happen. I originally had Anthem Blue Cross Mediconnect plan, Anthem had Dr.Khoo listed as one of their providers. I called her office on a Friday before they closed and the first thing the girl asked me was "WHAT TYPE OF INSURANCE DO YOU HAVE?" completely interrupting me mid-sentence as I was explaining to her why I wanted to make an appt. I told her my insurance and she said that they accepted Anthem. I told her I would call back Monday because I knew they were about to close and I didn't want to keep her or any of the other staff past closing (I did this out of curtesy bc I myself have worked in a physicians office before). I call back Monday to make an appointment just to be told that "no we don't take Anthem. We take Valley Health Plan." Hmm. Ok? So I called Anthem, talked to them about this, and since I was already having issues with finding a provider I decided to switch to Valley Health Plan. Once I did, I called Dr.Khoo's office. The girl who answered my call was awful. I was explaining to her that I am 12 weeks pregnant and a high risk pregnancy and that I needed to see Dr.Khoo as soon as possible, please. Again, I was interrupted with "WHAT KIND OF INSURANCE DO YOU HAVE?", I told her Valley Health Plan and she took down my card info and then proceeded to give me an appointment two days later (I was very happy about how soon Dr.Khoo would be available to see me). Literally the next day, I get 5 missed calls from the office, no VM, and I call back to see what is going on and the girl tells me "effective today we do not take Valley Health Plan for OB so your appointment tomorrow is cancelled". Wtf? Not only was she not apologetic at all, she literally didn't even try to explain to Me why suddenly the day after I made my appointment, the office abruptly stopped taking my insurance nor did she tell me what other insurances they accepted when I asked. Her reply was "every other insurance besides Anthem and VHP". This office is a mess, not well groomed on customer service standards and it is so clear Dr.Khoo hires young girls and boys who have no idea how to deal with the general public let alone possible patients. I will gladly find another OB in the area that doesn't look at patients as dollar signs and that doesn't have such an awful front office staff. True disappointment. I'll be filing a complaint with the Department Of Consumer Affairs Medical Board today regarding Dr.Khoo's staff and also be speaking with the Ombudsman of Santa Clara County. If you are pregnant and want a positive experience all around:DO NOT GO TO THIS DOCTORS OFFICE. read more

I am currently in the process of submitting an official complaint with the Medical Board in California, associated with the quality of medical care received by Maureen Khoo. She is a negligent physician. I went to her with UTI symptoms. She forgot to perform urine tests. I had to remind her. She forgot to issue prescriptions. I reminded her. She wrote my antibiotics prescription for the same quantity as my birth control (renew every month for 12 months). I asked for an STD Test. I asked for a Pap-smear. Both were (to my knowledge) performed. Two weeks went by. I called the office because I had not been given the results of even the test for UTI and had been taking the antibiotics. I was told that yes, I had a UTI, but was never notified before calling directly. I asked to be contacted immediately when other results came in. I spoke directly with Maureen, and she assured me she would contact me. Another 2 weeks later, I get the results in the mail. No phone contact. I call immediately to complain about not getting a phone call. The receptionist says that Maureen "commonly forgets to call." Casually, like it is of no significance. I still have persistent pain and she prescribes another antibiotic for me. I travel to New Orleans and have a violent UTI recurrence on the plane, crying my eyes out in the bathroom. I fill my second prescription upon arrival and start to feel a little better. When I get back to the Bay area (May 28th), I, again, experience extreme pain-like UTI symptoms. I go again to Dr. Khoo. I call her office saying I am in extreme pain, they instruct me to come into the office that day at 3pm. I arrive at the office, and apparently Dr. Khoo had a morning delivery that morning, and her schedule was backed up. Her office does not notify clients routinely, as I was explicitly told by the receptionist. I ask again about my STD test, which I have still not seen the results of. I am told by the receptionist that everything was normal. I wait an hour to see Dr. Khoo. She does the exam, and prescribes me a new antibiotic for my UTI. I ask about my STD results, she says everything is normal. I drive home. I get a voicemail that my STD results are 'equivocal' and I should come back and have them redone. I call immediately. Frantic. What does equivocal mean?? Dr. Khoo informs me that "they don't have the results, they couldn't get the results." I ask why not. She says "well, they never did the tests." So, she basically gives you a scary sounding term about STD results on my machine when all she needed to say was that she never did them, despite me asking both her and her receptionist about the results and being told they were normal !!! I asked her why she told me they were normal. She says "well the font on those forms is very small." Is this an excuse for telling me they are normal? I am furious, I explain the entire situation, asking her if this is how she treats patients, she says, "sometimes this happens." ..... I vow to write a yelp review. I feel better and I do not. This is all the end of May. Today, June 24th, I got a letter in the mail with my test results from my appointment in May. TODAY! June 24th! The test was performed May 28th!!! The letter is postmarked JUNE 20TH ! The letter itself is dated on typed paper "June 10th" by Dr. Khoo. The lab results say they came in on June 3rd and that I tested positive for GBS which potentially caused my recurring UTIs and (according to my new doctor) should have been tested for on Day 1 of my visit. Dr. Khoo SAT ON POSITIVE TEST RESULTS FOR 17 DAYS. She also clearly forged the prescription. You can see on the prescription that she wrote a date of writing the script as 6/19, and then tried to write over the 6/19 and write 6/10 to match up with the fake letter. Even IF she did truly write the script and the letter on June 10th, why did it take her staff 10 DAYS TO TELL ME I HAD POSITIVE TEST RESULTS. The letter was postmarked June 20th !!! AND WHY IN A LETTER THAT TOOK AN ADDITIONAL 4?? She writes in my letter that my voicemail box was full, but that only happened 6/19 after a work emergency, so she could NOT have written it before 6/19. The prescription forgery and the complete negligence are why I am speaking to a lawyer tomorrow, and writing directly to the Medical Board. Here is the link if you have an issue like this with Dr. Khoo, which (ACCORDING DIRECTLY FROM DR. KHOO HERSELF) "Sometimes happens." Medical Board: http://www.mbc.ca.gov/forms/07i-61.pdf?date=Nov6 Please please do not put your body in her care. I don't know if this will do anything, or if the Medical Board will, but I hope maybe this will help someone avoid 2 months of agony and pain for a medical team that has complete disregard for your life and your health. Also, I checked my phone records. Dr. Khoo only called me on June 20th. I will be speaking to a lawyer, because this means she not only forged a prescription, but the backdated letter as well. read more

I wouldn't even want her to deliver my baby. She was horrible. I went to see Dr. Maureen Khoo for continuing my OB-GYN Prenatal Care as I recently moved here from another state. She is in my insurance network and recommended by my Primary Care Manager. I was scheduled to see Dr. Khoo at 11:30 AM. I was there 15 minutes early and then wasn't seen until 12:45 PM. The receptionist, Andrea, was friendly and kind, but the Dr. Khoo did not apologize nor seem to have any background on me. They did receive my records ahead of time. Dr. Khoo came into the room, checked the heartbeat of the baby, then answered a couple questions I asked. She was in the room for 90 seconds and then rushed out to leave. During the 1-hour 30-minute wait, there were several people waiting ahead of me. I was the last person to be seen and after my appointment I noticed there was no one waiting to be seen after me. I believe Dr. Khoo rushed the appointment to go off to lunch. I am very disappointed in her. This was my first time meeting her as a new OB for my prenatal care and I would expect more from Dr. Khoo if I had any problems during my pregnancy. I do not want to see Dr. Khoo again and hope no one else has to either. I'm in the process of switching to a different doctor now. read more

Dr. Maureen Khoo is a fine doctor. However, I felt she lacked on communication skills. I was pregnant and then had miscarriage at 6 weeks. It was detected at 8 weeks. She recommended me a medicine which was really effective in case of missed miscarriage, however she took almost 1+ week after detection to get me that medicine. I was concerned, however, she never explained to me that why is it so difficult for her to procure the medicine or what are the options or anything else. Another thing, is on the expenses side. She suggested me get some blood tests when my pregnancy was detected and along with that was test which costed $10K. She never explained to be purpose of that test or a slight information on how expensive the test is. My pregnancy had already terminated when i received a bill of $1000 afterwards ( insurance negotiated). It was my first pregnancy, so I had no idea on procedures and all. I just feel that with her you have to be on your toes to gather information yourself rather than totally relying on her which is a big negative for me in my OPGYN doc. read more

I went in to remove my Nexplanon, and she almost forgot to numb me! Once she realized and numbed me, she went straight into the procedure and did not let my arm get fully numb. I had to have her stop and numb me again. She started to draw up the medication, I noticed she never changed the needle that she was using, which is extremely dangerous. After the Nexplanon was removed, she couldn't get my arm to stop bleeding, so she just bandaged me up and sent me on my way. She told me she was going to write me an antibiotic in case it ended up getting infected. Generally, with the removal of Nexplanon, the bleeding stops within a few hours and it should only be a small amount of blood. With this one, I experienced bleeding for 24 hrs. It wasn't until I got the supplies from CVS and my mom cleaned up my wound, it stopped bleeding. A couple of days later, I went to clean my arm and noticed a bunch of liquid oozing from my arm. I then realized my arm was infected and the small slit that it should have been was almost wide open. I went to call her office, to write me that prescription because they never sent it in, they did not answer, so I had to call my GP. Luckily for them, I got the antibiotic and now it is finally starting to heal. It has been almost 2 weeks since I got it removed. It should be completely healed by now, but I am stuck dealing with an open and infected wound. read more

She is horrible. DO NOT choose her because she can speak MANDARIN (CHINESE) !!! She can barely speak Chinese, which for the most time, she does not understand what patients are talking about. Today, I came to her office on time. The nurse was very nice. She took me to a room, and ask me to undress everything. And, She only give me a piece of paper!!!! There is no curtain. If somebody open the door when you were changing, and they can see everything!!!! I asked nurse, if they have cloth, but the answer was NO. I have wrap myself with a piece of paper. That's so ridiculous!!! After I undressed myself, I've had been waiting for her for 30 mins!!!! With a piece of paper!!! Oh my dear lord. I am so angry! I left her office. On my way out, I saw her talking with her colleague, so happy and loud. I have been her patient for a year. She was so UN-professoinal. My husband recommended me to change a OB, but I am too lazy. She will never give you your test result, unless you asked her. And sometimes, she even forgot that you need to have a test. Actually, I missed one of the important test. Thank god my baby is OK. She is even out of town on my due day. DO NOT CHOOSE HER AS YOU OB!!!! read more

I go to Dr. Khoo's Los Altos location, if that changes anything. I have never had a doctor make me feel less important in my life. I don't know why I went to her for almost three years. I kept thinking it'd get better, but it never did. Most recently, I had her first appointment of the day, and she was 45 minutes late because "she had to find parking." She then rushed my appointment to 15 minutes, and ignored/dismissed my questions because she was short on time, and then said she'd call me in 2 weeks with results. Three weeks later, and after paying two bills for lab results/her fees, I still hadn't heard from her. I made three phone calls and left messages, and it wasn't until I cried to Andrea, her assistant, that she called me back and left a voicemail with the lab results. And no, they were not innocuous results. She's also forgotten to refill my prescription, and despite the fact that I'm in my mid-20s and not at risk for anything, she refuses to refill my prescription unless I go in annually for an exam, when the norm is two years. I've recently switched to PAMF and cannot believe the improvement in how I feel as a patient there, and how attentive the doctors are to my concerns. read more

One of the worst offices I've ever visited! I was looking for an OBGYN in the Los Gatos area, and am so very upset I came across this one. This was a complete waste of time! When I first walked in to the office it smelled like a cat box, just disgusting. I also arrived to my appointment on time, and was waiting for over an hour. The staff was the worst part , thet were very rude, and never apologized for the wait time. After waiting an hour, I was very tempted to just leave but was anxious to see my baby on the ultrasound so I waited it out. The nurses put me in a room and told me to undress completely with only a very small gown, and no where to change in private!!! At this point I was livid. When the doctor finally came in, she was not friendly at all and did not explain anything to me during my ultrasound or appoitment. She was not very professional and the ultrasound equipment was very outdated, the pictures came out horrible. I would not recommend this office , not even to my worst enemy!! The two Spanish girls that work the front desk need to brush up on their customer service skills. read more

I went here for a few visits in 2005 because I prefer female obgyn's. Dr. Khoo is actually nice, knowledgeable, and professional but her front office staff was rude and unprofessional so I changed offices. I came in 5 minutes early for an appointment once and the receptionist seemed pissed because she was on the phone or something. I knew I was early and didn't expect to be roomed or anything but she CLOSED THE WINDOW and turned OFF the lobby lights as soon as I stepped into the office. What the F*** is that about? I switched offices immediately because I couldn't dal with the rudeness. Hopefully she has upgraded her front office staff by now.... read more

I thought she was a perfectly fine doctor during the exam, but you may have to be your own patient advocate after that. The exam itself was efficient and covered the standard bases for a woman's annual. Dr. Khoo answered all my questions and ordered what I felt was appropriate testing after she assessed my current health history. After a couple weeks, I was expecting to hear from her to discuss the testing she ordered but she never called/emailed or left a message. I got tired of waiting, figured out how to review my lab tests online, and analyzed them myself (I am a doctor familiar with the tests she ordered). Nearly 2 months later, I still haven't heard from her office. So although I was satisfied with her exam and bedside manner, the post-exam follow-up and communication was a little disappointing. In terms of the staff, I thought the receptionist was helpful and cordial enough, though I wonder if the medical assistant (though nice) was still in training. At work, I am able to check my blood pressure periodically and the readings she obtained (twice) were very off. To reassure myself, I checked my blood pressure every day the following week, and sure enough they averaged at my normal. As for waiting to be seen, I had an 8:30, was taken in a little before 9:00 and out the door about 9:40-9:45. I thought that was reasonable. I actually discovered Dr. Khoo through ZocDoc as a provider for my insurance and booked her based on the consistently positive reviews there. For some reason, I didn't think to check yelp until I was sitting in her waiting room. I wondered why the reviews here were all over the place. I am debating whether to be a return patient. I want to give her the benefit of the doubt and think maybe she was very busy or had more pressing patient cases to attend to as a reason for never calling me with my lab results, but I understand that may not be acceptable for other patients. read more