Quite literally the only thing our lives that has not Benefited from technology, improvements on…read morelogistics or customer service. I guess the monopoly structure provides no incentive to improve. One very good polite gentlemen and then there's the "yeller". Anyone that has been has encountered the human megaphone. What she lacks in empathy and kindness, she makes up for in slowly processing each applicant in the hopes of catching a mistake requiring them to have to come back. Other than that, it's great.

The website nor the automated answering service mentioned that the DMV would be closed Tuesday, 31…read moreDecember. We drove from Lewisburg, 27 miles one way thinking they were open. Terrible customer service!!!

I want to file a complaint about the terrible service I received at the DMV. The staff treated…read morepeople with disrespect and acted in a very rude and unprofessional manner. I felt like I was being treated unfairly and looked down on. The environment was uncomfortable, and some employees showed discriminatory behavior that felt racist. No one should be treated that way while simply trying to complete DMV services. I hope this complaint is taken seriously and that changes are made to improve the way customers are treated.

Recently moved to TN and needed to get a new DL. If you need a DL please, please make sure you have…read morethe documents you need. I needed my old DL and 2 proofs of residency and be ready to make a payment for your DL as well as ready to take a picture. I came in the day before to find out what I needed in order to be proactive. The following day I came without an appt at 8:45 am and it was already packed so remember get there early. Appts didn't seem to make a difference because the two people that sat next to me had appts and were not seen until 2 hours after their appt time. So get there before they open is what I advise. Take a book, charged phone or work items to work on because you will be there a while. To give context I finished a book while waiting. Yes, a whole novel was completed in addition to chatting with people I sat next to. Came in at 8:45 and left at 3pm. Spent so long there that the people I sat with instantly bonded and started clapping for each other each time one of us finally got called up to claim the golden ticket of finally being able to be helped and leave. Be ready to be there the whole day and remember to park in the designated areas as the back parking lot belongs to another business and you will be towed. The customer service was kind and helpful but more staff would be great to service the amount of people that are coming each day. So moral of all of this is: 1. Get there early 2. Eat breakfast and pack a lunch 3. Bring something to keep you busy 4. Bring all the correct documents so you don't have to waste another day.

I had an appointment. When I walked in and checked in I was a little confused about when I would be…read morecalled up. I was told, kindly, to have a seat and I would be called. There were only 2 agents on duty and a room filling up with people. The agents looked stern but when it was my turn I was greeted nicely and my business was completed without it being rushed and the lady agent was very nice. Even though I had to drive 30 miles to get there, their treatment took the edge off of the inconvenience. Thanks Shelbyville, TN DMV center.

Everything went perfect, couldn't ask for anything better, it would be nice if all dmv's were ran…read morelike this one

Staff is very friendly and patient though I did witness a guy use all 4 eye exam stations and the…read morelady tell him he got it wrong more than 4 times. She eventually passed him and told the next person that came to the counter that "she knew where she wouldn't be driving but couldn't tell them". Every type of person in there. If your board just go to hang out. Watch the world fall apart.

Surprisingly brief wait and excellent customer service…read more Highly recommend. I had trepidation about being able to get my but it was no problem.

Very efficient. I can't remember when I've registered a vehicle so fast and easy. Just have all…read moreyour docs in order and it's a fast visit.

Here it is Monday and there is 3 clerks working and the line is back up at door. Nice customer…read moreservice but way under staff. Murfreesboro has lost it small town appeal. Some call it progress if that is true then why then 3 clerks? Come on...

1:40pm, first of the month, I needed to get a title re-issued as mine has wandered off over 10…read moreyears and I am selling the car. I expected lines out the door, and got them when I got there. The line moved pretty quickly for only 2 people working there and within 5 minutes I was at the front. They were not able to offer what I needed (a title in my hands that day) but did give me a map to where I could get an instant re-issue and were extremely nice about the whole thing. Thinking back, I've had to wait, but if you don't go right at 11:50 you can get in and out in a jiffy.. the place can only handle 3 clerks and about 6 people inside, which is a pain sometimes, but for a govt office it moves. One thing to beware of is people putting on their stickers in the parking lot. They're easy to run over and may mess up your finish.

Quick easy friendly. Less than 10 minutes don't go anywhere else this is the best location and…read morestaff

I live in Rutherford county. I have spent hours in the past renewing my license at the Department…read moreof Safety in Murfreesboro. My wife suggested I come to Lebanon in Wilson county to update my license. I have to say she was right. The people working there were courteous and quick. I was in and out in twenty minutes. The parking lot was full and the room was busy but everyone was taken care of in a timely manner. BEST EXPERIENCE I HAVE EVER HAD IN ANY DMV IN MY 48 YEARS OF DRIVING. GREAT JOB!!!

I have never had a bad experience at the Hart Lane Center (or the other license bureaus on…read moreClarksville Hwy, Centennial Blvd or Old Hickory in Madison). Staff have been professional and handled their business. Today was exceptional though because they have a tenured staff member at a table who is taking people as they enter and directing them and letting them know if they have all the right forms. She is clear about her expertise and calm and personable. When she had to redirect people, she did so in a respectful way. It was a welcome change from just going to a kiosk.

Came in and grabbed a ticket, got called 1/2 hour later, and the sweet lady (num 5) in license was…read moreawesome!

I left work as early as possible to complete my passport application just to arrive at 4pm to be…read morenotified that they're closed. This information isn't available anywhere on the Madison County website.

The best ever . Fast and efficent . I was out by the time my appointment was to be. HART LANE…read moreROCKS . Highly recomended

I made an appointment on line for the "real I.D drivers license on 7/21/2026 at Hart lane. The…read morepeople I dealt with there were fantastic. I had a little trouble with the kiosk and a very kind Hispanic lady who works there and walks around and helps people-I didn't catch her name -she was wonderful. The lady at counter 1 named Anita was also fantastic. So kind and patient. Kudos to the Hart lane location and these excellent employees.