Prices are cheap. Staff, on the whole, have been flexible and willing to work with me. Usually the…read moreplace is packed, but last time I was there it was virtually empty. Kind staffer said to book road skills test between 9 and 11am on Tues and Wed mornings for least amount of traffic. One staff member handed my children an ENORMOUS bag of jolly ranchers and invited them to take as many as they liked (and a wet wipe to me to clean up the damage afterwards). It made the wait much more enjoyable for the children.

Quite literally the only thing our lives that has not Benefited from technology, improvements on…read morelogistics or customer service. I guess the monopoly structure provides no incentive to improve. One very good polite gentlemen and then there's the "yeller". Anyone that has been has encountered the human megaphone. What she lacks in empathy and kindness, she makes up for in slowly processing each applicant in the hopes of catching a mistake requiring them to have to come back. Other than that, it's great.

I want to file a complaint about the terrible service I received at the DMV. The staff treated…read morepeople with disrespect and acted in a very rude and unprofessional manner. I felt like I was being treated unfairly and looked down on. The environment was uncomfortable, and some employees showed discriminatory behavior that felt racist. No one should be treated that way while simply trying to complete DMV services. I hope this complaint is taken seriously and that changes are made to improve the way customers are treated.

Recently moved to TN and needed to get a new DL. If you need a DL please, please make sure you have…read morethe documents you need. I needed my old DL and 2 proofs of residency and be ready to make a payment for your DL as well as ready to take a picture. I came in the day before to find out what I needed in order to be proactive. The following day I came without an appt at 8:45 am and it was already packed so remember get there early. Appts didn't seem to make a difference because the two people that sat next to me had appts and were not seen until 2 hours after their appt time. So get there before they open is what I advise. Take a book, charged phone or work items to work on because you will be there a while. To give context I finished a book while waiting. Yes, a whole novel was completed in addition to chatting with people I sat next to. Came in at 8:45 and left at 3pm. Spent so long there that the people I sat with instantly bonded and started clapping for each other each time one of us finally got called up to claim the golden ticket of finally being able to be helped and leave. Be ready to be there the whole day and remember to park in the designated areas as the back parking lot belongs to another business and you will be towed. The customer service was kind and helpful but more staff would be great to service the amount of people that are coming each day. So moral of all of this is: 1. Get there early 2. Eat breakfast and pack a lunch 3. Bring something to keep you busy 4. Bring all the correct documents so you don't have to waste another day.

I had an appointment. When I walked in and checked in I was a little confused about when I would be…read morecalled up. I was told, kindly, to have a seat and I would be called. There were only 2 agents on duty and a room filling up with people. The agents looked stern but when it was my turn I was greeted nicely and my business was completed without it being rushed and the lady agent was very nice. Even though I had to drive 30 miles to get there, their treatment took the edge off of the inconvenience. Thanks Shelbyville, TN DMV center.

Everything went perfect, couldn't ask for anything better, it would be nice if all dmv's were ran…read morelike this one

Staff is very friendly and patient though I did witness a guy use all 4 eye exam stations and the…read morelady tell him he got it wrong more than 4 times. She eventually passed him and told the next person that came to the counter that "she knew where she wouldn't be driving but couldn't tell them". Every type of person in there. If your board just go to hang out. Watch the world fall apart.

Surprisingly brief wait and excellent customer service…read more Highly recommend. I had trepidation about being able to get my but it was no problem.

Very efficient. I can't remember when I've registered a vehicle so fast and easy. Just have all…read moreyour docs in order and it's a fast visit.

Here it is Monday and there is 3 clerks working and the line is back up at door. Nice customer…read moreservice but way under staff. Murfreesboro has lost it small town appeal. Some call it progress if that is true then why then 3 clerks? Come on...

A very convenient location, when I came in @ 9:30am on a Monday, there was no line at all. I…read moreneeded to change my out of state tags and if you did not already know, an emissions test is required (cost is $9.00), the closest one to this location is at 501 Craighead St in downtown, took about 15 minutes. Came back at around 10:30, again no line, picked a different kind of tag paid $126 and I was on my way! The address is 4009 Hillsboro pike in the Greenhills area.

Terry was EXTREMELY rude, dismissive and made what should be an exciting experience awful getting…read moreour marriage license. She made every opportunity a racial issue, rolling her eyes at my answers, and tried embarrassing me in front of everyone. I hope she finds peace with herself.

I live in Rutherford county. I have spent hours in the past renewing my license at the Department…read moreof Safety in Murfreesboro. My wife suggested I come to Lebanon in Wilson county to update my license. I have to say she was right. The people working there were courteous and quick. I was in and out in twenty minutes. The parking lot was full and the room was busy but everyone was taken care of in a timely manner. BEST EXPERIENCE I HAVE EVER HAD IN ANY DMV IN MY 48 YEARS OF DRIVING. GREAT JOB!!!

I have never had a bad experience at the Hart Lane Center (or the other license bureaus on…read moreClarksville Hwy, Centennial Blvd or Old Hickory in Madison). Staff have been professional and handled their business. Today was exceptional though because they have a tenured staff member at a table who is taking people as they enter and directing them and letting them know if they have all the right forms. She is clear about her expertise and calm and personable. When she had to redirect people, she did so in a respectful way. It was a welcome change from just going to a kiosk.

Came in and grabbed a ticket, got called 1/2 hour later, and the sweet lady (num 5) in license was…read moreawesome!

Ok so seriously... more people live in Madison county now, meaning more tax money for the…read moregovernment offices... sooo why is it that this sink is still broken like this? I say "still"because a couple months ago when I was here that exact same sink was doing the exact same thing. Oh allow me to add that the other only working one (2 out of 3 so I guess I shouldn't be saying anything ) was exactly the same way.

The best ever . Fast and efficent . I was out by the time my appointment was to be. HART LANE…read moreROCKS . Highly recomended

I came here to transfer my Georgia driver's license to Tennessee and somehow a straightforward…read morevisit turned into over four and a half hours. I arrived around 11:14 a.m. and didn't leave until 3:50 p.m. The initial hour wait was expected and wasn't the issue. Once I was called, I found out I was given the wrong ticket, processed for the wrong credential, and had my last name misspelled despite the correct spelling being on my Georgia license and every document I provided. After catching the mistakes myself, I spent more than three additional hours waiting for them to be corrected while new customers continued being helped. Eventually, a supervisor had to step in because the employee couldn't fix the issue, and even then it took multiple attempts. I understand waiting at the DMV, but over four and a half hours because of preventable employee errors is completely different. When you're handling someone's legal identification, basic accuracy and attention to detail should not be too much to ask. The unsanitary facility didn't make the experience any better. The waiting area smelled strongly of body odor, the seats had questionable stains all over them, and the bathrooms looked like what I imagine a jail bathroom would look like. I also watched a Spanish-speaking woman struggle to communicate while the employee assisting her became increasingly frustrated with the poor woman, who had no one there to help her. Instead of trying to find someone who could assist, the employee just kept repeating the same thing over and over in a more annoyed tone each time. Another Spanish-speaking man was having a similar experience. I finally took it upon myself to go into the waiting room and find someone who could help. Go figure, I was able to flag down two Spanish-speaking employees who could assist them, meaning help was available the entire time. The other employees could have easily done the same instead of repeatedly speaking to customers with language barriers in an increasingly frustrated and condescending manner. Watching employees continue to repeat themselves as though these customers simply weren't understanding, rather than finding the Spanish-speaking assistance that was readily available, was extremely disappointing. For a government facility serving the public, there should be far more patience, professionalism, and effort to make sure everyone can access the services they came there for. A government facility serving the public should be clean, organized, professional, and prepared to assist people facing language barriers with patience and respect. This location needs serious improvement in employee training, customer service, cleanliness, and attention to detail!