This review is for the 810 Oak Meadow Dr Franklin, TN location.3…read moreMy mail carrier hit my mailbox on 1-16-26. I was out of town and spoke with him over my ring doorbell. He said they would be back to repair it. Well, the repair was a silver screw to hold the wood piece that was broken off the post and mailbox door doesn't close tight. When there is a heavy wind or rain door falls open and mail is wet. I have contacted this location a dozen times. I have spoken with Cory once and left multiple messages that were not returned. Went into the office and spoke with Eden which I thought was going to help but after multiple attempts, that did not pan out either. As of today 4-9-26, my mailbox is still not fixed. The USPS system is awful!!!!

Long lines but great service. They need more help USPS! Folks are very helpful and have answers for…read moreall your needs.

Because of Jasmin's kind efficiency, we were able to breeze through our passport experience…read moreseamlessly. Jasmin was incredibly thorough and helpful. She made what could have been a difficult and time-consuming process a breeze. Highly recommend, and thank you, Jasmin!

Why are all the other area Post Offices working and providing good service except for the Columbia…read morePO. I have repeatedly go to Lewisburg or Spring Hill to mail packages versus Columbia. If time is limited try the Columbia PO yesterday--again line to the end of the building only one (1) clerk working. Even the Automated Mailing kiosk was down ---incredible. However, saw 2 clerks go in out of the service area did not help the incredible line. I bet the Post Office manager probably goes to other local towns to mail their packages.

The Spring Hill mail carriers steal mail. My 93 year old mother sent my daughter a graduation card…read morewith a gift card inside (I know, not a great decision, but she's 93 and thinks people are still basically good and trustworthy). I get the daily emails from the post office telling me what to expect in my mail that day and the card was on it, so it made it to the SH post office. However, it didn't make it to my mailbox and I got the mail right after the truck went through, so no one else had time to streal it.​

Friendly & helpful service at the Spring Hill Post Office. Also, there's seldom a line at this…read morelocation.

I normally don't write reviews for stores, but today the team was so helpful! I am getting married…read morein September and I brought an invitation in to see what types of stamps I needed. The lady at the desk ( I wish I got her name) was so helpful in picking out stamps with me and giving me tips on how to save money. She was so patient and made this confusing experience so easy.

I have a mixed review for this gem in downtown Franklin. I am SO glad that it is open and I…read moreapplaud their spirit in housing other goods and services, such a great business choice all around. It is great to have our downtown PO box back, however, PO boxes are only accessible during business hours UNLESS one purchases a $50 fob to get in after hours...I was so disappointed to learn this. Many of us work the hours that the post office is open so getting there during the business day can be a hardship. I know we have a choice regarding purchasing a fob, but as it adds to cost of overhead, we have elected not to do so. The old post office was available to us after hours.

HORRIBLE SERVICE. Don't bother calling 256-740-6340. THEY NEVER PICK UP!!!! A package was sent…read moreon January 28th 2026 from Miami. It went to Birmingham to Huntsville, BACK to Birmingham and said that it was on to the next facility. Where this "next facility" is, who knows!?! And don't even blame the weather. No snow in Miami, Birmingham nor Huntsville. It is now Feb 10th and no one knows anything.

No direct phone number, no help in person and horrible drivers…read more They repeatedly mark my orders as undeliverable and send them back. My house is clearly marked and accessible. The drivers seem to be to lazy to be bothered getting out of their vehicle so they mark it as "front door inaccessible" and return to sender. Too bad this is a government organization and there's not any repercussions for them neglecting to do their job otherwise they'd all be fired.

At least once every two weeks our mail is not delivered even when our email says we have items out…read morefor delivery. This isn't just packages but letters also. We live on a road with only 4 houses on it, so I guess we're not a priority, but what happened to the motto "neither rain nor sleet nor..."?

They do not have a drop box for any packages only letters. It's not very convenient. It's a decent…read morepost office other than that.