I've been trying to work with Joe for a few years now. He's been honest and responsive to our…read morequestions and told us if we had a better policy or not. Finally this year, we went with him as he could save us hundreds of dollars (our previous agent didn't try) . He was helpful every step of the way. So glad we changed agents and went with someone who seems like they genuinely care and aren't lazy.

Best nursing home in the Rochester, NY area hands down.read more

The Maplewood, but they didn't! Be cautious of pretty…read morepackages. When my mom and I toured The Maplewood the social worker explained that they didn't have outside Hospice agencies come in because they (The Maplewood) provided palliative care and handled end of life care for their residence "We have have a palliative team, doctors, nurses...they take care of everything. " Great we thought! Mom moved in. 4 months later my mom was hospitalized and diagnosed with inoperable cancer. She returned to The Maplewood and we clarified with the social worker and staff- would mom need a hospice nurse? NO. Would she have to move rooms when she got close to dying?NO. "We provide palliative care. That's what we do." They reassured my frightened mom that - "You have a palliative team caring for you. We will make sure you're comfortable." 4/6 I get a call from the day nurse, mom who is battling her second bout of pneumonia in 4 weeks is "having a down day. and by the way she is too weak to hold the phone, but she'd like to talk to you, by the way she is confused and she won't take her pills and her antibiotics aren't working and her pneumonia is worse..." My mom decided in January to be a DNR, and she didn't want to go back to the hospital. I told the nurse I was coming (a 7 hour drive) she said good. It's Friday, my mom is dying I think as I drive. When I arrive at midnight my mom is breathing 35times a minute sounding like a washing machine. Her eyes are rolling in their sockets as she involuntarily opens and closes them. I ask her how she is doing and she says "I ache all over". The night nurse enters the room, I tell her my mom's airway needs suctioned and mom needs pain meds. The nurse says to me (a 25 year ICU RN) "Your mom doesn't need to be suctioned and she can't have any pain meds." I said my mom is dying what do you mean she can't have pain meds? I'll stop right here. It only gets worse. The fact is the day nurse, the evening nurse and the social worker all knew my mom had taken a turn and not a one of them thought to tell the doctor or pa. A doctor or pa could have assessed the situation and recognized she was in multisystem organ failure and dying. They then could have modified her care plan and added medications that would maximize comfort. The nurses and social worker with their educational backgrounds should have done something to make sure her palliative needs would be met! It was Friday, they went home. The Maplewood promised my mom comfort care in the end. Her first appropriate end of life pain med was finally was obtained at 0540. She suffered until God finally took her at 0645. No end of life medications were ordered until 530am despite the day nurse and social worker knowing she was declining. How does this happen? They told her over and over that they would take care of her when she was dying! It was her biggest fear. We believed them. We were happy to pay $20,000 out of pocket a month for such inclusive services! Beware!!! They, the staff, smile a lot and sound so reassuring but YOU don't be fooled. If the end is near insist on seeing the care plan. Insist on seeing the med list. Please please educate yourself about end of life care (palliative and hospice). Pain meds, nausea meds, anxiety meds, meds for excessive secretions should all be ordered and a available as needed for a dying DNR patient. These are all meds that maximize comfort. I assumed they took care of this for mom. Friday night at midnight is no time to be begging for comfort care medications. Heaven help the residents who don't have a voice due to dementia, Alzheimer's etc.or don't have an advocate when they are dying. Update:12/14/2018 change is on the way. After extensive investigation, the New York State Department of Health CITED The Maplewood for NOT providing (my mom) adequate Palliative Care. The "last hours" can be as good as the first seven months!

My Dad just returned home from St. Ann's rehabilitation. What a wonderful facility. The staff were…read morefriendly and kind. The facility is updated and clean. My Dad's is now in better shape than before he became ill. Thank you St Ann's for your dedication and care of your residents. It's hard to find such care especially post covid.

Do not let the catholic front fool you! Bad place due to…read moremore "bad apples" than good! Multiple Nursing staff members are Rude and Disrespectful... and also...not only neglected my family member when oxygen was dangerously low...Twice,.. But Scolded my family member for having the runs or crying.. as well...caught them in the act ....more than once! Tried taking concerns to upper management..Administration ..& VP...they primarily side with their Dishonest Rude staff... PRIOR to reviewing the camera footage of what REALLY took place during any incident!! The Management allow the poor staff those .bad apples...to remain on the floor! Do all you can to keep your loved one away from this facility!!

You can book online a head of time which I was told cuts down on the wait time versus a walk in…read more when I arrived the waiting room was well lit, have TV's, power spots for your phone, tea & coffee. The only thing I was taken back was how disorganized the desk staff was. Even with my set arrival time it took the front desk 30 minutes to get me checked in. Once I was seen my the medical staff in the back, I was blown away. I've been to other RGH affiliated urgent care centers and they did not seem that clean, the Dr's or PA's weren't that knowledgeable. The Dr, that came to see me, took his time to fully understand what was going on with me and prescribed me a treatment that would have been very similar to one of the specialists I see. His bed side manor was helpful, funny and he put me at ease. Over all I was fully impressed with the treatment. If I was to break down the stars would be 3 for the front desk staff, and 5 for the medical staff once you get taken back. If I'm ever on that side of town and need urgent care, I would not hesitate to go back there. I may even drive out of my way to go there if my Primary care is booked.

My first visit here and it was a good Experience. Doctors…read morewere knowledgeable and pleasant. The wait was not long! They even gave me a coupon for the script I needed to help with the cost. If needed I would go there again!

What a wonderful experience! The entire staff was really friendly, professional, and caring. I'm…read moreglad to be a part of something that has helped me in so many ways!

This place does NOT exist! This is a SCAM and leads people who are in need to believe that they…read morewill receive help and they show up and find out it's Life Solutions Psychotherapy and not SFR! SFR is not real. When we call to contest the address, the man hangs up on us. This is unethical and very deceptive to clients looking for help. Shame on this place! We contacted the OMH to get these people in troubl.

A really impressive pediatric practice. We are over the moon! We have experienced the full gamut of…read morehealthcare and can tell you this one is at the top. Dr Kazi is just wonderful and my whole family loves her. She genuinely cares and is never dismissive. She is friendly and upbeat, and will help you come up with solutions in the face of complex or confusing issues. Heads up to other parents- this practice actually runs on time! This is completely shocking to me because every other practice we have ever been at (including the great ones) run 15 min to HOURS late. I love that they run their practice like clockwork because it helps parents with busy schedules. But I mention that so you can plan appropriately - do try to be on time, and the associated benefit is that you don't have to book a 4 hour time block for every doctors visit.

excellent care! I'm very impressed and thankful for the sick visits available in the evening and…read moreweekends.

I saw Dan in the Webster office. He was professional, knowledgeable, and carefully explained the…read morediagnosis and the care it required. Hopefully I won't need PT anytime soon, but if I do I know exactly where I will get the best care. The office staff were pleasant and easily and promptly made the appointment. Thanks so much!

Excellent care, I am on my second round of PT. The owner of this location ( Adam) is great!!…read more They cured my shoulder injury , which was my 1st time going there, great job!!

Top quality care. Staff is very knowledgeable and would highly recommend Burd for all your PT needsread more