She never returned my voicemail to schedule an appointment. Even called back a couple of times.read more

Robin is wonderful at what she does! She is definitely the best in the business! The whole…read moreexperience was very calming and genuine. Robin truly cares about her quality of work and makes sure you leave with your expectations exceeded! The lashes are great and will make any woman feel beautiful! It is so great to be able to wake up in the morning with gorgeous lashes and not have to waste time applying mascara! I will definitely be going back to Robin for a fill!

The worst customer service ever ! The owner and her employee Zhana are all about money! lashes…read moredidn't last 2 days ! They refused to fix ! The owner also has a body odor you can smell as she thread your eyebrow. I tried to get them to fix the issue and she told me to just dispute with my bank! Please go somewhere else !

Service is pretty bad! don't feel a warm welcome when you go in. I was waiting on a chair to get…read moreeyebrows done and the provider left me half done for solid 20 minutes to attend to other customers. There no sign of a simple apology for having me wait half done. And when questioned she said why should I apologize? Understand that such services do take time, but the attitude and treating customers from a different descent indifferent is not acceptable!!

Loved getting my eyelashes done here and was worth the price. The only thing I would change is if…read moretheir techs wore gloves for sanitary reasons.

Sugarista Adella did my Brazilian 3 days ago and she was so amazing with her job. When hair length…read morebit too long sugaring hurts like hell on sensitive areas but she gave me breaks and encouraged me to take deep breaths throughout. Also, she was the only one in the Salon and it was almost end of the day. Her customer service relationship skills are pretty good. It might be pricey service after tax and stuff but it's worth pampering your skin. Definitely recommend this place if someone wants to try Sugaring and all Sugaristas are well trained, professional and make you feel comfortable. Sugaring will be new norm soon! Happy Earth Day everyone!

Brows done by her regularly. Lash extensions done by her multiple times. She did my make up for my…read morewedding. I have never once been disappointed. Not to mention she is amazingly nice and professional.

My girlfriend has wanted to have her eye brows done for a really long time. Leslie made the process…read morevery fun and easy, and communicated what the process would look like from the very beginning. Great value, excellent follow up and follow through, and she's become one of our close friends! Highly recommend!

Lesley is absolutely fabulous!! She really made my daughters prom magical!!!!!!!!!!!!!!!! Thank you…read moreso much

Scheduled an initial appointment for lipo laser. Alli suggested to try a body contouring instead…read morefor a 99$ special. So the first session was great, with some promissing results. She sold me into buying a package 315$ for 3 sessions, to see more results. But after paying for the package the service went down hill. Sessions became shorter and shorter. So with that said no true results after spending 400+ $$. Dont waist your money

I got my lashes done last week and they are the best they have ever looked! I've been to multiple…read moredifferent people and studios in Franklin trying to find the right look, and FINALLY found it here!!! I am getting flooded with compliments- if you're thinking about getting your lashes done, you've found the place!

Visited for the first time. Essence did my Brazilian and eyebrows. She did great she had great…read moreattention to detail in making sure all little hairs were cleared. This was my first time getting hard wax and it was WAY better than I expected (still hurts) but way better than the other wax with the strips. I really love the products they use before and after waxing. It left my skin super soft and no problems (it's been 5 days). I'd definitely recommend going to Essence she's great! You can tell she definitely loves her job and takes passion in what she's doing. Great experience.

I had a lash lift/ tint and brow tint/wax and was amazed at the difference!! Rachel did such a…read moregreat job!! It was painless and relaxing (even with the wax!) I received so many compliments and everyone was shocked when I told them my lashes are real! It also lasted 6 weeks!! I didn't have to wear mascara for a month and my lashes looked great!! It's well worth it and I highly recommend Rachel and Waxing the City!

Carol is so talented! She has a light touch and an eye for detail. She is not happy unless I am…read morehappy, very patient. I've had my brows eyeliner and lips done...I can just wake up and go! So happy I found her!

Everything I've seen for brows looks great, I did not have a great experience with permanent…read moreeyeliner. Originally she told me I was a great candidate/had perfect eyelids for permanent eyeliner, but once I was committed to the service it was another story. She explained it's not an exact science, we would need to play the shape of the tattoo and the duration of the work by ear. She doesn't listen. It's frustrating. I know what I like. I'm a very grown adult. I asked for brown, Carol said we have to do black. She doesn't like how brown fades. I asked for a thick, rounded arched line, Carol told me my eyelids wouldn't hold it. I ended up with a thin black line in a shape that's almost square, not round/arched like I was hoping for. It changes a lot about your look to have eyeliner with sharp edges on your eyes. I am really sad. But at that point it's a tattoo on your face. What can you do! It will need to be fixed by a different person. The worst part is Carol kept my $200 deposit to put toward a "future appointment" and still charged me full price on the day of the service. That's a terrible scammy business practice. I don't want a future appointment. So I'm just out of luck. She stole $200. Shame on you Carol. Listen to your clients! You may not like brown, it's my face! You should know by looking if you can't perform the service as requested. You behaved very cavalierly with someone else's money and eyes.