Dr.smith is hands down the best Orthepedic Surgeon. He is…read morevery caring and listens to your concerns. He Will answer all your questions you have. He Helped ease my fears that I have before my surgery . Knowing I had him on my side to care for me made it so much better. If you are ever in need of an Orthopedic Surgeon go see Dr. Smith.

I've been here at this location before about 25 years ago. Unfortunately it still looks the same…read morejust more worn and dingy looking. I came here to see about my trigger finger problem. I saw a very young Dr Skyler H. I told him I just wanted to have surgery just to get it over with. He never told me about any options or anything about a trigger finger problem. He said he could do surgery. I felt that something here was kind of off. He told me someone would call me in three days to set up the surgery. No one ever called me. Well I thought I should take a look at his profile and he does sports orthopedics. Never said on his profile about hand surgeries. When I called to make the appointment here I specifically asked for a doctor who was a hand specialist!! Well I'm glad they never called me back. Always trust that gut feeling!!!

My mixed review of interactions with Dr Bayless and his office. In June of 2026, I had orthoscopic…read moresurgery of my knee for a meniscus tear. I had a pleasant first time visit with Dr. Bayless. During this visit he took plenty of time to thoroughly explain how the surgery would be performed and expected recovery. I only had to get pre op exam, then surgery would be scheduled. I did delay scheduling surgery, so there was a period of time between first appointment and surgery scheduling (my choice). Following surgery scheduling date set, I was told that I needed to come in for one more appointment to go over preop information. Then received two emails. One was a consent for surgery assistant to help during surgery. (I had been informed that he used one, so not surprised) The second was a bill for $450 which had a due date prior to office appointment. I decided to just wait until appointment in 2 days to fill out form and pay at the office. This is where things started getting strange. I received a phone call and messages saying I needed to fill out the forms and return them with payment or I would not be kept on the surgery schedule. I explained that I had an appointment in 2 days and was planning on taking care of it at the office. I was then sternly informed if I did not do this that I would be removed for surgery schedule. When I arrived for my appointment, the front desk had messages on my chart saying I had to sign forms and submit payment prior to being seen. (I had chose to go ahead and submit payment the night before appoint online, so that had already been done). I went in for my second appointment at the office. This time I was seen by the surgery Assistant. Honestly, it was like a replay of prior explanation by Dr Bayless of the surgery. I had surgery as outpatient procedure and surgery went well. I was told that normal recovery was three days, no limits or restrictions after surgery (other than keeping bandages dry). Thank goodness that I do not have a job in which I was expected to return to three days post op. I had to keep a walker or cane close by me for over six weeks, because my knee was swelling so bad and it froze in whatever position it was in for any period of time. My third appointment at the office (first post op) was with the assistant to remove stitches. I told him of my issues and he said give it some more time. My fourth and final visit is why I am writing this review. During this visit I was informed that I had to pay another $485.16 for non-covered insurance amount. I ask if the prior $450 amount had been applied to this balance. This is when I was informed that the first $450 payment was to cover assistant fee and that it did not qualify for insurance coverage. It was an "optional out of pocket payment". Surgery would not have been done without use of assistant, so not optional. At no point had I been informed that charge was not covered by insurance. I reread all paper work that I had signed and it was not in any of the paperwork either. For me it is too late because I have already had the surgery and Assistant was used during surgery, but just want to warn others that this is an extra uncovered charge of $450. My second issue if my poor recovery experience. I was made to believe that three days post op I would be back to mobile. At my six-week post op appointment, when I saw Dr Bayless, I was told that I may need physical therapy or injections to help things get back to normal. I was also told that my weight made it harder for knee to recover. First, yes, I am overweight. My weight was not an problem prior to surgery in estimated recovery, but now that I am still having problems it is. I am now three months post op and final getting around without walker and cane on standby. The knee still aches and swells, with too much standing, but finally getting better. To summarize. Expect to pay an extra uncovered out of pocket expense of $450 for surgery. Do not count of Three day back a work post op.

I would like to express my utmost satisfaction with the services provided. Upon my visit with my 6…read moreyear-old son, to rule out a fracture. Given the pain he was experiencing and my own state of distress, I must commend the exceptional group of ladies present for their truly remarkable assistance and support extended to both me and my son. I genuinely wish I could offer a higher rating for their outstanding performance. Thank you Dr Bayless and staff for exemplifying such exceptional professionalism and compassion during this first time pain for our son.

Nice people. Tory is a great physical therapist. The techs are all very competent and nice. They…read moreare busy, but try to make scheduling accommodations for you.

I was referred for physical therapy for hand and wrist injuries from a car wreck and Maximum Impact…read morereally helped get me up and going again. Every person who worked there was caring and positive and did everything they could to help me improve. Physical therapy is not passive in that you are not just being treated, you have to put the work into it. It helps to have people who are not just knowledgeable, but encouraging as well. Maximum Impact definitely fit that bill.

On Friday November 4th,2022 , at 5:00am my mother had went in for a procedure a Anterior Cervical…read moreDiscectomy (ACDF) at the Baylor Scott and White hospital / facility in Irving,Tx with Dr (Vishal C. Patel) As she went in for her procedure the Doctor had cut her main carotid artery that is the main source of blood and oxygen flow to her brain and she had lost a-lot of blood and went into a stroke. Prior to her procedure they told my mom that the procedure was only going to take 2 hours tops later ended up being several hours than expected. As my father waited in the waiting room to be called back to see her. Doctor Vishal C.Patel took a while to call or notify him to go back. Doctor Vishal C. Patel came out and finally notified my father about the "accident" HE had made to my mother and kept apologizing. My father was upset and couldn't look him in the eye. Later that evening around 10:00pm my mother was transferred to Baylor Scott and White in Downton Dallas and is now in critical condition and not doing so well, is currently on a ventilator. Dr Vishal C. Patel had the audacity to walk in to my mothers room and apologize, but an apology that didn't sound convincing or caring. He stated that this is one and million cases and rare to happen. But why did it happen to my mother ? We are really disappointed in Dr Vishal C. Patel and that there is nothing they can do. If anyone decides to get a procedure done with any doctor please do your research prior to your procedure so nothing happens like this again!

They have the worst service! First time I came a lady at the front desk was yelling at me because…read moreshe thought I was a worker there when I was trying to explain to her that I had an appointment to get a physical done and I was looking for the room. This time is here to get a vaccine and I told the nurse I don't feel too good I feel dizzy and like I'm about to pass out and I don't want ti get the vaccine anymore instead I want medical attention for how I'm feeling. And I also mentioned I won't be able to drive home with the state I'm feeling now. She proceeded to insist that I still get the vaccine and that anything else I was feeling was non of her business. She said if I want yo get checked I have to schedule an appointment for another day or go downstairs to the urgent care. I walked downstairs to the urgent care and waited for attention. They said they can't see me until I make a payment. I asked if they can first treat me and later we can figure out a payment plan. She said that's not possible and if I want immediate attention I have to go to the ER! I told them I don't feel okay to keep walking around and they had no concern. Worst experience I've ever received

I would not recommend you going to see this doctor,because when I was a patient there I never had a…read moregood experience with him he seemed to always be in a bad mood and I had gone in for a stimulator that was brok and for my pain that I was going through,it took him a whole year to decide he wasn't doing the surgery on me, I felt he was being very uncommunicative with me ,would go check in,honestly just to get refills on my meds never took the time to really talk to me about my pain,very rude manners,honesty made me feel like because I wasn black or white colored he would act like an idiot with me,don't go there!!

I saw Dr. Ducson for 5 months, (January to May 2023), in that time frame I never received any…read moretreatment besides pills. Every single month he said the same thing that I needed injections and blah, blah, blah!!! After reading all the comments I really think I met the wrong doctor. No empathy at all, well he said he was busy.. as today I found another pain management doctor who really cares about humans with pain. For me Dr. you are the worst doctor that I have met!!

Very sad to leave this review because the physical therapists here are wonderful, amazing people…read more But I have received so many surprise medical bills from Baylor that don't match the estimate they initially gave me. When I talked with my insurance they stated it's because they are billing codes that aren't covered for me, but unfortunately I didn't find this out until months after the fact. Also, they require patients to do an exam every 30-60 days and it costs $497 per one hour session with insurance for me. Regular sessions are $350+ / 1 hour appointment even with insurance. Worth it if you can afford it, but it still seems unethical to charge this much for pt.

From the owner: Baylor Scott & White Rehab Outpatient Services offers physical therapy and specialized services for…read moreindividuals with orthopedic and musculoskeletal conditions, sports and work-related injuries, and treatment for oncology, neurology and balance disorders at more than 65 locations throughout north Texas. As the outpatient network of Baylor Scott & White Rehab, recognized by U.S. News and World Report as a "Best Rehabilitation Hospital," as well as being named one of the "Best Places to Work" in North Texas, Baylor Scott & White Rehab Outpatient Services is committed to providing patients with quality care.

My son saw Dr. Westkaemper March 20, 2026 for "hook of the hamate" surgery (baseball injury). He…read morewas very accurate, thorough and did a great job. He even provided his personal cell for my son to call/text him while he went back to college after surgery. His timeline was spot on for healing/recovery. My son played in a summer collegiate tournament exactly 3 months from surgery and hit a homerun the following tournament. Grateful for his care and attention he provided. Highly recommend.

Waited more than 2 HOURS past my appointment time. Could have rescheduled because doc has ac…read moreissues but that is MORE TIME LOST from my job. Doc wouldn't alter his schedule to help me. Told me I could drive to the Irving clinic, which meant a 2 HOUR round trip from my house, in addition to sitting in yet another waiting room and losing more time off from work! At the price of gas today, that request to drive to Irving was totally unreasonable! Why must I be inconvenienced? Why couldn't doc extend his hours at the Dallas clinic to make up for patients HE kept waiting? He's more important than his patients. Dr was rushed, didn't review my health history or meds, gave me steroid shots that messed up my existing high blood pressure and caused heart palpitations. Nobody in the practice contacted me after two BUSINESS days so here's my honest review. Never got any written instructions on after care or what to watch for. Never got any information on the actual steroids I received, and never got anybody to answer the phone to answer my questions! Still having the same pain issues several days after steroids, so they didn't work. Only offered steroids or surgery, no other options for my hand arthritis, such as heat, ice, splints or exercises to control pain and swelling. I walked out of his office with NO IDEA what he said because he talked so fast and wanted to get rid of me and move on to the next person he had kept waiting. Would I recommend Dr Westkaemper or his practice? NO! I would send friends and family to a medical practice where the staff and physicians actually care about people, not just dollars in the door.

The hospital is fine. The emergency room admitting is as bad as it could be…read more Did you happen to see "Emergency" above? These people move like molasses and are absolutely hideous with what they consider protocol(?). I'm 81 years old and I needed information in order to pick up a patient. I stepped to the empty window (except for the flow of molasses) and you would think I was trying to rape the Pope.

Absolutely hate Baylor. They are so difficult to work with for basic things like scheduling and…read morerescheduling an appointment. You get dumped into a call center and have to reverify all of your information again, including insurance coverage, just to reschedule an appointment. AND they run your insurance again to make sure you're still eligible before they will reschedule an appointment. When the call hit 16 minutes with no resolution in sight I told the girl to cancel the appointment and I would find a PCP outside of the Baylor system. I don't want to talk to a call center. I want to speak to someone in the doctor's office and be able to reschedule an appointment in 5-7 minutes. Already sent my feedback to your patient relations team. They defended your process as necessary. Checking insurance again before rescheduling an appointment tells me exactly what Baylor's priorities are - money, not patient care.