Honestly, I don't usually leave reviews, but this place deserves it. I've been to a few dealerships over the years, and this was by far one of the best experiences I've had. You can tell right away that they've built a solid reputation -- everyone was welcoming, professional, and actually seemed to care. Mike (the owner) and Kenny (on the sales team) were both awesome to work with. No pushy sales tactics, no rushing -- just genuine, helpful people who really took the time to make sure I was comfortable and informed. The whole process felt easy and straightforward, which is saying a lot when it comes to buying a car. It's just one of those places where you feel like you're in good hands. I'd definitely come back and recommend them to anyone looking for a dealership they can actually trust. read more

Thank you, thank you, THANK YOU to the team at Max Dye for such an enjoyable car buying experience! Chad was so responsive to all of my email questions about the car I found on cars.com. He was able to offer us a deal that made it entirely worth driving the 2 hours from St. Charles to Salem to meet the team and see the car in person. We walked away with a car at a price that we felt confident was fair. And the car is PERFECT! Max, Mike, Dan, and Kenny, thank you for everything. I've never seen such teamwork at a dealership before and was thrilled to have THE Max Dye help with our tags! WOW! And Mike, you went ABOVE AND BEYOND. Cleaning out our kiddos' disgusting car seats so that they were nice and fresh for our new car was AMAZING! So grateful and IMPRESSED by the service at Max Dye. We will be back! read more

My 2007 Jeep Compass was making a squeaking noise from the engine compartment that the last mechanic was unable to fix so I brought it in to Max Dye on 08/29/2018. They diagnosed the problem as a bad Powertrain Control Module (PCM). Since these are expensive, I asked if they were sure this would solve the problem, since I had recently replaced the alternator, serpentine belt, idler pulleys, etc. without eliminating the squeak. They assured me this would solve the problem and said the PCM has a two-year parts and labor warranty. Mike Dye even said he would personally oversee the job. After replacing the PCM, I was then told that the new alternator also had to be replaced. They encouraged me to buy a new one from a local dealer even though the new one was still under warranty but agreed to let me get a replacement for the new alternator. I sent the part back for a replacement and the company sent a new one no charge, no questions asked. My car was still in the shop at Max Dye during this time. The Jeep was finally ready on 09/07/2018, and I was presented with a bill several hundred dollars more than the original price. The squeak is still present and becoming more frequent, and the alternator light started coming on again this month. They said this was a separate issue and were not going to fix it. I would recommend a second opinion if they say your PCM is bad. Also, get everything in writing from them because they will not honor verbal warranties and Mike's personal guarantee is worthless. read more