Beware! Despite this carwash displaying signs stating they…read morewill take responsibility for damages, they will Not. After weeks of calling and to speak to someone in Claims, they gaslighted and said they've been trying to reach me. Their wash damaged my bed cover, it now leaks and won't roll open or close with ease anymore. These people don't care about your personal property, they're just out for profit. Yelp wouldn't let me add a photo of the email exchange, so here's the text: IR: 5014 Adriane [last name retracted] Automotive Moses [last name retracted] [email retracted]@bluewaveexpress.com Jul 19, 2024, 3:55PM to me, Claims Greetings, I am reaching out to you from the Clearwater Express Car Wash Claims Department. We have tried to reach you by phone but, unfortunately, been unsuccessful thus far. I'd like to speak with you at your earliest convenience regarding your damage claim. Please contact me at 346-357-[last 4 digits retracted] or by emailing me at [email retracted]@bluewaveexpress.com. Thank you and I look forward to hearing from you, Moses [last name retracted] Claims Specialist Clear Water Express Car Wash Adriane [last name retracted] [email retracted]@gmail.com Jul 20, 2024, 12:20AM to Moses, Claims Hi, I've received no call from or contact attempts from y'all other than this email you sent in which I am responding to; rather I have called multiple times since the incident trying to get a response, so thank you for reaching out to me after so long. Can you please tell me what is the status of my claim? My bed cover is damaged from your carwash and I'd like this issue resolved as soon as possible. Many thanks, Adriane Adriane [last name retracted] [retracted]@gmail.com Jul 30, 2024, 12:21PM to Moses, Claims Afternoon, I returned your call and left a message last Tuesday July 23, and haven't heard back from you. The lack of communication over this incident is frustrating and it is increasingly clear that you will not make this right. It is sadly evident that you do not honor the values stated on your website https://www.clearwaterexpresswash.com/about/ Your carwash caused this damage to my bedcover, which I can no longer trust to serve its full protective purpose https://www.pace-edwards.com/product/switchblade/01t8W00000651g5QAA?year=2022&make=Ford&model=F150&bed=66%22%20%2F%205%27%206%22. I work hard to take care of my assets, and I am not wealthy, especially in today's economy.. I worked hard to save up for my truck, and worked hard again to save up for the purchase of my bedcover to help protect anything I need to. And I work hard so I can spend money driving to your car washes to support you and to maintain a membership with you while taking care of my asset. I cannot use my bedcover because it leaks and is causing a HUGE and FRUSTRATING inconvenience. I want you to know I am disappointed that you can just write this off and not take accountability over someone's hard earned property. I will be blasting y'all with poor reviews to caution others about your poor practice, and cancelling my membership because you are untrustworthy and do not care about your patrons. Adriane

My cars were always washed at home, but the SUVs are too big for me to reach some places plus I'm…read moregetting older. The wash not only does a good job, but it is a huge time saver. The staff was friendly and helpful, and I now have clean cars all the time.

The people standing at the payment area are annoying. I don't want to talk to people and they…read moreinvade your space trying to grab your card to help you pay. Why face the payment area toward the customer if you're just going to jump in and take over. They are bad about talking about customers where they can hear. The car never gets completely cleaned. Most of the time the vacuums aren't working properly. Once in a while they rush you trying to get you to leave a review for them like a contest but do not change the way they do anything. It's seeming desperate for an overload of reviews to wipe out the negative ones.

Going through a lot in life right now. Although it took a little bit to make it in the parking lot…read more The experience as a POC female was like Disney land for both my fur babies and I ( who were also a little nervous ). Special shout out to Jeremey for being an angel on earth and providing his name in a time of need. 10/10 will come again 10/10 will share with friends. my car isn't perfect and neither am I but I needed to be cleansed and blessed.

Wonderful experience! We were pulling our camper south on I-45 just past Huntsville when the engine…read morelight came on and the heat gauge went to hot. I pulled off on the New Waverly exit and parked on the frontage road. Got on the insurance app and they called Drakes towing. The truck arrived in just over an hour. That gave us time to find an rv park less than a mile away! The driver, Joel was very professional and figured out how to tow our truck and camper. Loaded the truck and hooked up the camper to tow it to the rv park, backed it into the site perfectly! Then we went to the repair shop and he dropped the truck off while I gave them the necessary information. Joel even gave me a ride back to the camper since it was on his way! Excellent service and Thank you, Joel!!

awesome people to work with and caring and understanding and willing to help other in needread more

The service here is awsome It's super clean and the staff…read moreis so welcoming and kind Check em out!! Has deals !!

Great stop in Willis TX. Clean store, friendly staff, fast service, and easy access off the…read morehighway. Bathrooms were very clean and everything was well stocked. One of the best Love's locations I've visited.

After two tires on our camper blew, we found Huntsville Discount Tire and they were there in less…read morethan 30 minutes. Got our tires changed quickly and they were reasonably priced. Loved seeing the father son duo. Saving their number for future emergencies!

I was charged over a $1000.00 to fix a major oil leak. my…read morecar after 17 days of repair had no oil in the car! I took it to another shop and was told the oil is leaking from the rear main seal. Discount said the oil was leaking from the oil pan. They were unwilling to make it right. They quoted me $1,169.00 or appx to fix the other leak and stated they would give me a 20 percent discount for my troubles. Does this sound fair ? it doesn't to me. I was told I was being irrational by the owner.

I would have given them zero star but yelp won't let you. I scheduled an appointment on Wednesday…read more Verified it on Friday gave him my phone number but I put one wrong digit accidents happen. They were supposed to be at may home a 1pm Saturday at 1 contacted on yelp (because I was 1 number wrong with phone number) He contacted me on yelp I responded 5 minutes was told would have to reschedule. I had gotten everything ready cancelled the rest of my day. DON 'T USE THIS COMPANY IF YOUR TIME MEANS SOMETHING BECAUSE THEY DON'T CARE ABOUT YOUR TIME. I could have had someone else do the car. There is no value to their service because they don't show up.

This young man worked very hard in 100 degree weather to detail my husband's Jeep and my Mercedes…read more He did an excellent job. I highly recommend him. Our cars look new.

The owner was very helpful and put a axle package together for my car hauler at a very good price…read more I would highly recommend them for any trailer needs. They will be the only trailer store I will use even though it's 100 miles one way.

I called yesterday. The owner said they had 26 tire and wheel combos left at that price which was…read more84 and some change per and combo 225/10 ply . I drove 100 miles I get there. Then they won't honor any of their ads on Facebook. One was at $90 said they were old ads so I left called the guy back kaleb. He said it was my fault and he didn't give a shit if the ad was not. Needless to say they are scamming people on Facebook.

Great customer service. Fixed my AC quick and for a good price! I would recommend going to them!read more

Went in because every once in a while I was getting a bad smell from my heat vents and was told my…read moreValve cover seals leaked and needing replacing. That Wednesday they replaced them for $1,157, but when I picked my truck up, smoke poured out from under the hood, the smell was 10X worse, and you could see the oil dripping down into my turbo. I brought the truck back but they were pretty booked and asked if they could redo the work on Monday which I agreed with the understanding that the owner Shane would do the work. Monday I got a call and was told the owner wouldn't be back until Thursday and even the guy that messed it up the 1st time wouldn't be able to get to it that day either. Seems I had to have it fixed that day, I had to go elsewhere to get it fixed. Got it fixed for $870 from another shop and brought my receipt to Rolling right and only asked for $845 (the labor the refund of the parts they had originally charged me for) instead of the full $1,157. The owner Shane said that he was only liable for the labor for the redo because I didn't have his old parts so that he could get a refund on them and insinuated that I was trying to pull something over on them. I'll say Shane is a good mechanic, but he obviously does not stand behind the work performed by his employees and certainly does not appreciate a customer who was understanding and went above and beyond to be patient & fair. In the end, they refunded me $645 and lost two customers, myself and my neighbor who was about to have the same service done on his truck. Use your own judgement if that was fair, but I recommend you proceed with caution with this shop and be aware other shops are less expensive and more appreciative..